Trusted Agent profile · Kensington and Chelsea
★★★★★
443 reviews across 3 platforms
205 Westbourne Grove, London, W11 2SB, Kensington and Chelsea, W11 2SB
Druce Notting Hill's office in Kensington and Chelsea, at 205 Westbourne Grove, is rated 4.7 out of 5 across 443 reviews on three platforms, including 55 Google reviews rated 4.4.
55
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
385
Reviews on Trustpilot
Business-wide
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding service and professionalism
Amanda B was our lettings negotiator and we received absolutely outstanding service from her start to finish - she is helpful, knowledgable and super lovely. Thank you for Amanda & Bective for helping us secure such a wonderful flat. Bective is the best estate agent we have ever dealt with and recommend them to everyone.
1/5
TrustpilotLandlords beware
Landlords beware! Druce cost me thousands of pounds, behaved unprofessionally and wasted my time.
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and understand how frustrating this must have been. We take concerns like this seriously and would like the opportunity to review what happened properly and put things right where possible. Please contact us at enquires@druce.com with your name, property address (if relevant), and any reference number, and we will have a senior member of the team review this as a priority. Thank you again for bringing this to our attention.
5/5
TrustpilotI must say that Megan is a very…
I must say that Megan is a very charming lady and was fantastic in finding me a tenant. Her persistence perseverance and diligence brought forth results in a difficult market. I thank her for all her hard work, and I would have no problem in recommending her for lettings in the Kensington area. Thank you>
5/5
GoogleA very prompt and efficient service, including production of a most attractive brochure, within days of starting to test the market for our property. We were kept well briefed on progress, and given invaluable feedback from prospective buyers. Well done, their Notting Hill office
5/5
TrustpilotSuccessful letting of a property
Bective provided a good professional service throughout the process of letting out a rental property for me. They provided good advice about marketing it and then Stephanie was able to find a tenant at the first viewing of the property. Other members of the team were then very helpful in pushing matters forward to a successful conclusion.
5/5
TrustpilotBective Ladbroke Grove
Jack in the Ladbroke Grove office really went above and beyond to help me secure an apartment, making the entire viewing and offer process really easy. Bective were transparent throughout and both Jack & Jozef kept me in the loop of all developments and answered all my questions. I would definitely recommend Bective.
5/5
TrustpilotThomas was exceptional in his level of…
Thomas was exceptional in his level of professionalism, well-written responses, knowledge, and quick response time. He was also very pleasant in all of the interactions we had.
5/5
TrustpilotBective were AGAIN BRILLIANT in finding…
Bective were AGAIN BRILLIANT in finding new tenants for my flat!!All has been dealt with swiftly and efficiently and I could leave all the paperwork to them, trusting it all be sorted. Thank you for doing all the hard work and finding me always TOP tenants!
5/5
GoogleThe State Agent Kim did more in this entire process of getting a flat than I ever expected. She has gone the second mile in carrying out the steps involved in securing my flat. She has helped me as a new person to London to understand this journey and perform the necessary procedures. Thanks Kim!!
5/5
TrustpilotHighly recommended
Stephanie was extremely helpful and professional. We had to find a flat in London by January, but we were still abroad and she was always easy to reach and willing to help. I strongly recommend this agency and in particular, Stephanie if you need to find a nice flat in London. Thank you again!
5/5
TrustpilotHerve is a top-performer
Herve has provided an outstanding service to both his client and I.He was diligent in the search, understood my requirements and demonstrated a can-do attitude, which I really appreciated.I have now moved in a decent place and the family is happy.Given that I had limited time, I had also contacted other agencies, but Herve did beat them to the punch, thanks to his attention to details, listening skills and commercial sense.
5/5
TrustpilotTiago is truly a fantastic agent
Tiago is truly a fantastic agent. He makes the whole process of finding a place seamless, and even better… once we actually found a place he was communicative, efficient and quick. He made a stressful process easier and supportive.
1/5
TrustpilotWithholding refund and making excuses
Provided all the details for a refund more than 7 days ago and now they ask for the same details they already have which was included in a legal document. This company will keep your money as long as they possibly can and then will make excuses as to why its not been refunded. BE WARNED! IT WILL BE MENTALLY DRAINING GETTING MONEY REFUNDED FROM THIS COMPANY!!
Dear Christopher, We are sorry to hear that your refund took longer than you expected. We do in fact require the consent of our client in writing before refunding any downpayment which on this occasion did take an unusual amount of time. We do apologise for the delay and should you wish to discuss the matter any further then please feel free to contact md@bective.co.uk
5/5
TrustpilotMoving is never an easy task
Moving is never an easy task and in the years I found very few agents that really listen to your needs and help you find what you need. But with the professional support of Jack, Jozef and Lizzie it's been quite a smooth and quick process this time. Thanks for your help.
5/5
TrustpilotOur agent was fantastic
Our agent was fantastic. He’s been really patient and upbeat. it was a really tricky sale and he maintained honest contact with us throughout and he was really pleasant and good humoured and got us the best deal that he could - we couldn’t thank him more.
5/5
TrustpilotA massive thanks to Soraia from Bective
Soraia from Bective has been the property manager of the flat i have been living in for years now - top notch service ! Soraia and team have always been super profesional , helpful and above all aways with a smile. Any issues have been dealt with smoothly. Highly recommended!
5/5
TrustpilotMegan at Bective = 5 stars
I can’t recommend Megan at Bective enough. Yes the agent is there to get the best price for the landlord but as a tenant it is an absolute bonus if she is helpful, responsive, honest and personable leaving just the excitement of moving in for us to worry about.
5/5
TrustpilotLee was amazing from start to finish
Lee was amazing from start to finish. Very communicative and respectful and polite. Made the whole process very clear and precise and quick. Great work Lee and the rest of the team.!
5/5
TrustpilotNot typical pushy agents
Not typical pushy agents - always feel from both Sales and Lettings I’m getting a balanced view. Stephanie was great, straightforward and the operations mgr Jozef was easy to get a hold of to help solve any rental application issues. Application, referencing and move in all smooth. Extremely happy with flat.
5/5
TrustpilotStephanie and the team at Bectives in…
Stephanie and the team at Bectives in Notting Hill have once again proved to be an excellent agent for letting local property to young professionals and i am glad we have managed another successful deal together and look forward to many more in the years to come. Thank you all
5/5
TrustpilotVery Happy with Service
Recently rented a property from the Brook Green branch and was very happy with the experience. Hanna Olsson was extremely helpful in answering all our questions and ensuring the process was completed in time. Felt very comfortable with all our interactions with Bective representatives, and really rate their clear, open communication.
5/5
TrustpilotSaif provided outstanding support
Saif provided outstanding support, responding to my question incredibly quickly and going above and beyond to assist me. His professionalism and dedication made my experience seamless and stress-free. I truly appreciate the effort he put into ensuring I had all the information I needed. Highly recommend!
5/5
TrustpilotHelpful and nice
After an initial, to put it mildly, bumpy start concerning repair works in my flat, I got in contact with someone who replied swiftly to all my mails, always with kindness and forthcoming. Then he took the organisation in hands and had everything done in practically no time. I am truly grateful.
5/5
TrustpilotKim (Notting Hill Office)...
I have found Kim (Notting Hill Office) to be extremely understanding of my needs. She has persevered to support me with my search and due to this, I have managed to secure the flat that I really wanted. Thank you Kim. Really appreciate all your help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Druce Notting Hill's Kensington and Chelsea office has 443 reviews across three platforms: 55 on Google, 3 on Facebook (across the whole business), 385 on Trustpilot (across the whole business).
Druce Notting Hill Kensington and Chelsea is rated 4.7 out of 5 across all 443 reviews, and 4.4 out of 5 on Google from 55 reviews.
Druce Notting Hill Kensington and Chelsea, 205 Westbourne Grove, London, W11 2SB, Kensington and Chelsea, W11 2SB.
