Trusted Agent profile · Kensington and Chelsea
★★★★★
440 reviews across 3 platforms
205 Westbourne Grove, London, W11 2SB, Kensington and Chelsea, W11 2SB
Druce Notting Hill's office in Kensington and Chelsea, at 205 Westbourne Grove, is rated 4.7 out of 5 across 440 reviews on three platforms, including 55 Google reviews rated 4.4.
55
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
382
Reviews on Trustpilot
Business-wide
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotI highly recommend Bective
I highly recommend Bective. They were incredibly professional. They kept in touch with me regularly. I was still based abroad and trying to relocate to London with my family. They did their best to accommodate my needs and to make sure that I would get the keys upon my arrival and experience a smooth transition. Thank you to the Team and especially to Stephanie.
5/5
TrustpilotExcellent service.
I have recently rented my flat using Bective - Chris Lilly as Agent. Without question Chris was exceptional. He really did go the extra mile to make sure that I as Landlord, and the new Tenant were both completely looked after. He really did make everything happen and I'm very grateful.I would without question use Chris and Bective again.Doug Wade
5/5
TrustpilotI would highly recommend
Thomas was very helpful in securing a rental property. He was a good communicator and answered our questions quickly. The entire process went very smoothly because of him. I would highly recommend.
5/5
GoogleI recently had the pleasure of working with Alexandre on a deal. Alexandre was very professional, helpful and lovely to deal with.
5/5
TrustpilotHighly recommended
Highly recommended, Sophie has been the most helpful support in my home searching ; all together highly professional, great at giving me advice in my settling in the UK, fast at getting all the key needs & prompt in communication, just perfect ! -Thank you.
2/5
GoogleVery poor service. Lack of clarity. Old marketing tricks.
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and understand how frustrating this must have been. We take concerns like this seriously and would like the opportunity to review what happened properly and put things right where possible. Please contact us at enquires@druce.com with your name, property address (if relevant), and any reference number, and we will have a senior member of the team review this as a priority. Thank you again for bringing this to our attention.
5/5
TrustpilotProfessional service at its best!
Chris and Stephanie made sure I had the best tenants for my home. The lovely young couple were delighted to look after my place and garden 🪴 This was personal, professional and courteous service at its best! Thank you very much to you and to the team at Bective, Brook Green!
5/5
GoogleAshan has been of a formidable assistance securing a new appartment to let. Highly recommend her and her colleagues.
5/5
TrustpilotWe were tenants with Bective for 2 and…
We were tenants with Bective for 2 and a half years. The team were always really flexible and responsive whenever we needed any sort of help. Soraia in particular was super helpful and nothing was ever too much trouble (despite me being horrible at returning management keys😂). Kim was so helpful in helping us find our place initially. Really nice team.
5/5
TrustpilotAgents are terrible, but Bective are different.
Agents are terrible, but Bective are different.I decided to rent a property through Bective due to their professional and diligent process. My agent, Megan, was extremely helpful in organising viewings, sourcing further information and finding the correct properties to my spec.Megan was on hand during the property negotiation process and ensured the property I wanted was correctly secured. 10/10 would use again.
5/5
GoogleI'd just like to say a big thank you to all at the Notting Hill branch at Bective, especially to Soraia, Clair & Mahmood in Property Maintenance. Can I also say a special thank you to Megan. She was exceptionally helpful and professional since my first phone call and throughout the process, she was just brilliant. I would definitely recommend you to friends and family.
5/5
TrustpilotWow great service
I'd just like to say a big thank you to all at the Notting Hill branch at Bective, especially to Soraia, Clair & Mahmood in Property Maintenance. Can I also say a special thank you to Megan. She was exceptionally helpful and professional since my first phone call and throughout the process, she was just brilliant. I would definitely recommend you to friends and family.
5/5
TrustpilotBective were an excellent company to…
Bective were an excellent company to deal with. Jacinta dealt with the entire sales process with the highest level of professionalism delaing with any objection that arose. She was particticularly tenacious at the final stages of exchange dealing with any buyer concerns and liaising with the buyers Solicitor to ensure that timelines and neeeds were met. 5 star service.
5/5
TrustpilotCant recommend this Agents enough...
Cant recommend this Agents enough... Dealt with Jack and Jozef who were utterly professional and worked tirelessly to secure us our ideal home. Having spent 3 weeks viewing properties with most agents in this area NONE gave us the service we had from Bective.... Would not hesitate to recommend or use again. Well done guys and thank you
5/5
TrustpilotMy experience with Bective has been…
My experience with Bective has been fantastic and I could not have found a better agency. The whole team is so dedicated and professional especially Soraia who is always very prompt in answering any questions , helpful and kind , the service provided is of rare quality . I highly recommend Bective as an agency to rent from.
5/5
GoogleRoss Parker at Druce has assisted me on both property purchases and lettings for a number of years with a consistently high level of personalised service. I would have no hesitation recommending his team to buyers, sellers and landlords.
5/5
TrustpilotFantastic customer service
Fantastic customer service, I was struggling a few months with finding the right home for me and thanks to Kimberley I did find the right one in a short amount of time! Honestly a fantastic letting agency so thank you Bective and especially to Kim! You have gained a life long customer. I have already recommended to others! :)
5/5
TrustpilotI would highly recommend this
I would highly recommend this. Moving is never an easy task. Tiago was a delight- he listened to my requirements, responded to feedback during the viewing process, organised viewings diligently and we had a pleasant experience working together.His guidance during the negotiations were helpful to result in a fair deal for everyone.
5/5
TrustpilotOutstanding service and professionalism
Amanda B was our lettings negotiator and we received absolutely outstanding service from her start to finish - she is helpful, knowledgable and super lovely. Thank you for Amanda & Bective for helping us secure such a wonderful flat. Bective is the best estate agent we have ever dealt with and recommend them to everyone.
1/5
TrustpilotLandlords beware
Landlords beware! Druce cost me thousands of pounds, behaved unprofessionally and wasted my time.
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and understand how frustrating this must have been. We take concerns like this seriously and would like the opportunity to review what happened properly and put things right where possible. Please contact us at enquires@druce.com with your name, property address (if relevant), and any reference number, and we will have a senior member of the team review this as a priority. Thank you again for bringing this to our attention.
5/5
TrustpilotI must say that Megan is a very…
I must say that Megan is a very charming lady and was fantastic in finding me a tenant. Her persistence perseverance and diligence brought forth results in a difficult market. I thank her for all her hard work, and I would have no problem in recommending her for lettings in the Kensington area. Thank you>
5/5
GoogleA very prompt and efficient service, including production of a most attractive brochure, within days of starting to test the market for our property. We were kept well briefed on progress, and given invaluable feedback from prospective buyers. Well done, their Notting Hill office
5/5
TrustpilotSuccessful letting of a property
Bective provided a good professional service throughout the process of letting out a rental property for me. They provided good advice about marketing it and then Stephanie was able to find a tenant at the first viewing of the property. Other members of the team were then very helpful in pushing matters forward to a successful conclusion.
5/5
TrustpilotBective Ladbroke Grove
Jack in the Ladbroke Grove office really went above and beyond to help me secure an apartment, making the entire viewing and offer process really easy. Bective were transparent throughout and both Jack & Jozef kept me in the loop of all developments and answered all my questions. I would definitely recommend Bective.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Druce Notting Hill's Kensington and Chelsea office has 440 reviews across three platforms: 55 on Google, 3 on Facebook (across the whole business), 382 on Trustpilot (across the whole business).
Druce Notting Hill Kensington and Chelsea is rated 4.7 out of 5 across all 440 reviews, and 4.4 out of 5 on Google from 55 reviews.
Druce Notting Hill Kensington and Chelsea, 205 Westbourne Grove, London, W11 2SB, Kensington and Chelsea, W11 2SB.
