Leaders Lettings Kenilworth reviews

★★★★★ 5/5

Google

The team in Kenilworth Leaders are extremely professional and helpful. Sharon and Sam always respond quickly and efficiently. Patricia is also a pleasure to deal with, giving good advice and resolving any back office queries professionally and swiftly. As a landlord of 10 years with this branch I can highly recommend the team.PositiveResponsiveness, Professionalism

Dawn · 17 June 2021

★★★★★ 5/5

Google

Met Joe Sutton Lettings Manager Leaders Kenilworth at my property in Balsall Common yesterday who was so efficient today the fabulous NATASHA had a viewing within 24 hours and my property already has a tenant signed up - nobody could ask for more. Thank you both for doing a wonderful job so far, I am so looking forward to working with you. M Williams - happy - buy to let owner

Menna · 17 April 2024

★★★★★ 5/5

Google

I've had a very positive experience with Leaders and wouldn't hesitate to recommend. Very response, always happy to help and offer detailed advise on sales tailored to suit my needs. I mainly dealt with Claudia and she really made the whole process easy and is very knowledgeable and professional.

Hayley · 17 June 2021

★★★★★ 1/5

Google

Would avoid if can be helped. Poor communication from the start, was lied to by an agent when told the a property was available when really it wasn't and that we were the only ones able to apply. Still not sure why we weren't just told the truth in the first place. This caused us to miss out on other properties. However the lettings manager, Joe, was helpful in communicating the issue and in trying to resolve the issue so perhaps ask for him.

Imogen · 17 June 2023

★★★★★ 1/5

Google

Avoid. They simply do not care. I moved out of a property managed by Leaders on 05/09 and I am still waiting for them to provide me with the checkout and to pay my deposit back. They seem to always have a good excuse to avoid resolving the situation, despite my numerous emails and calls. The property manager in charge of the property is either on holiday, sick or unable to answer the phone , and it’s been two months now. Such a lack of professionalism is appalling from an estate agency. I am currently in the process to resolve the issue directly with TDS.

Camille · 17 June 2023

★★★★★ 5/5

Google

Absolutely brilliant service from Quentin helping find a tenant for the first time. Professional and efficient and keeping me updated at all times. 5* from me

Hayley · 12 October 2025

★★★★★ 5/5

Google

I have been renting out flats with Leaders for a few year, and have had some recent issues with a flat which were down to the Management Company responsible for the building one of the flats is in. Clare Sykes at Leaders has been outstanding in getting these issues resolved for me, and has kept me and the tenant fully informed all the time. Clare is efficient, knowledgeable about property management and letting, and really good to deal with. She is an asset to the company.

Bex · 17 June 2020

★★★★★ 1/5

Google

We rent a house from Leaders Kenilworth since August 2022. The maintenance teams did not answer to maintenance requests. We have had many problems since we moved into the house and the Leaders fails to response to almost all of our requests. We have to report our problems to the Warwick council to get the Leaders to response to our maintenance requests. AVOID this agent if you can.

Jing · 19 December 2023

★★★★★ 5/5

Google

A fantastic, efficient, credible, pro-active, friendly and awesome service from Lee Croston and Louise Watchorn! They have been an amazing support (and drivers) in the sale of our property - they are both attentive, respond to emails and phone calls in a timely manner. I have no hesitation in recommending them, they really do 'care' and act like they are selling their own home! I am so grateful for all they have done and impressed by their pro active approach and can do, will do attitude! Thank you Lee and Louise you are truly the "dream team"!

Ravinder · 18 June 2019

★★★★★ 5/5

Google

I feel very glad to have had my property managed by Quentin lee, I can thoroughly recommend his service.

Mayank · 12 October 2025

★★★★★ 5/5

Google

Great Service from Quentin and the rest of the team, renting my flat was very easy with great communication throughout the process, and everything explained very clearly to a first time landlord.

Stephen · 16 April 2025

★★★★★ 5/5

Google

Quentin Lee Marla, is such a loving, respectful and he helps us all through the process he responded to my emails on time. I highly recommend them you won’t regret using them.

Alabi · 16 April 2025

★★★★★ 5/5

Google

Patricia at Leaders Kenilworth has been wonderful sorting out a bath issue at the home we rent out. Very efficient and went the extra mile to resolve all the issues. Very professional from beginning to end.PositiveResponsiveness, Professionalism

Lisa · 17 June 2021

★★★★★ 5/5

Google

Very professional and helpful service. My partner and I were applying to rent, and Jack and the rest of the staff at Kenilworth helped us with all our needs and made the process as easy as possible. We're very happy with the experience.

James · 12 October 2024

★★★★★ 5/5

Google

Logan Howitt: I appreciate your services. You have always been patient and articulate whenever I requested help concerning renting issues. The decisions you made recently became a win-win for both me, the tenant, and the landlord. Keep up the good work. Regards, Simon

Simon · 12 October 2024

★★★★★ 5/5

Google

Quentin and Natalie have been incredibly helpful so far. They have been professional, supportive and are always available to give advice throughout the process.

Alex · 16 June 2025

★★★★★ 1/5

Google

Worst Agency to deal with when you are a tenant...Reported issue over a leaking over 6 months ago and it's gotten to a point where the maintenance person does not even respond to emails when following up. Very Incompetent and inconsiderate

Ashley · 12 October 2024

★★★★★ 1/5

Google

Leaders have tried every tactic possible to avoid repaying our deposit, despite our landlord telling us it would be repaid in-full on the day our tenancy ended. Firstly, they simply didn't repay the deposit, despite our landlord requesting it to be released. Leaders then contacted us stating that they needed our bank details in order to repay it (I am sure they already had our details). They then argued (via our landlord) that proof that all bills (utility and council tax) were settled was required before the deposit could be released. They blamed this on our landlord, but I have serious doubts as she has been fantastic since we moved in. Bills are not deposit deductable according to TDS, as the bills were in our name. Leaders should have known this. I have since called and emailed numerous times only to be told our deposit has been released, which is clearly not true. We have now had to raise a dispute with TDS to get the money returned. We spent a whole day cleaning the house when we left, which was apparently a complete waste of time. Avoid renting with Leaders if you ever want to get your deposit backNegativeProfessionalism

Mark · 17 June 2021

★★★★★ 3/5

Google

Let agreed for a property this was all 100% agreed with agent and landlord Gave notice to current landlord after confirmation by Jess no problems would arise. Well well next day got a phone call from Jess to say property no longer ours and given some pathetic excuse. Since then bit slow in responding and been waiting since 1st October for return of my holding deposit. Things happen for a reason and I have found a fantastic place but would like my money returned thanks.

Kim · 17 June 2021

★★★★★ 5/5

Google

I am a first time landlord and Leaders have been very helpful. Sam explained all the ups and downs of renting a property clearly so I was under no illusions. The services they offer as a managed landlord are excellent. The level of customer service from Sam and the organisational ability of Vicky to sort all the various certifications was top notch. I feel my property is in good hands! Thank you. I highly recommend Leaders, especially if you are a first time landlord.PositiveResponsiveness, Professionalism

Nick · 17 June 2021

★★★★★ 5/5

Google

We can’t speak highly enough of the service we received from Claudia during the recent sale of our property. From the start of the process she was professional but also friendly, warm and very approachable. The property was undervalued by other local agents and Claudia encouraged us to market the property at a higher price point which led quickly to an asking price offer. She was always contactable and smoothed things over when there were bumps out of our control along the way. We would 100% use Claudia to sell our next house and would highly recommend her to others.

Sabrina · 17 June 2021

★★★★★ 5/5

Google

Excellent service from Jess! Very polite and pleasant. We've had negative experiences with other letting firms and Jess has been prompt and followed through with her actions. Many thanks.PositiveResponsiveness, Professionalism

Joshua · 17 June 2021

★★★★★ 5/5

Google

Jess came out to value our property and had clearly put a lot of time and effort into her presentation. She had not only looked into sales of other properties in the area but also taken into consideration the uniqueness of ours. Thoroughly professional whilst being empathetic with my elderly parents.

Bill · 17 February 2024

★★★★★ 5/5

Google

My husband and I are in a property let and managed by Leaders, and we are helped by Clare for its management. She is always prompt in responding to our queries, and nice in sharing any updates - coming new to Kenilworth, it is great that we can speak to her of any issues in our property and get anything professionally and effectively sorted out.

19th · 17 June 2020