Leaders Lettings reviews

★★★★★ 5/5

Google

I just wanted to say thank you to Leaders. I had a problem with the lock on the front door of my house and this issue was sorted out by them in a very timely manner. Namely, Logan is our property manager and he had this resolved - a locksmith coming round that day - within half an hour of getting my phone call to explain what had happened.

Martha · 16 February 2026

★★★★★ 5/5

Google

We cannot thank Llewellen Du Toit & Yvonne Cranny Move Manager enough for all their help in purchasing our property nothing was ever too much trouble. It was 100% service from both, it was not an easy purchase, but they were always there at the end of the phone to help and support us and if they were not there the staff would always help at the Kenilworth Branch. Thank you so much Llewellen Du Toit & Yvonne Cranny.

Patricia · 16 September 2025

★★★★★ 5/5

Google

We used leaders for the first time to sell our house, Llewellen was absolutely amazing very helpful kind and always kept us up to date with everything would defiantly use them again! Also wanted to mention Yvonne the move manager was incredible we wouldn’t of moved quicker without her, always calling me on a regular basis a few times a week to give us an update on the progress and very helpful. Thank you all again so much 💓

Jo · 22 July 2025

★★★★★ 5/5

Google

Emma Lusted has been our port of call when dealing with Leaders, She has been fantastic, Quick to help, Gets things done the right way and most importantly always easy to get hold on and communicate with when needed which is a huge importance. Cannot recommend enough*****

Premium · 16 January 2026

★★★★★ 5/5

Google

We have been impressed with the service received from Leaders Letting Agents, particularly Libby and Logan. From the initial property viewing to signing the lease and moving in, the process has been smooth and stress-free. Libby has been incredibly helpful and attentive, guiding us through every step. When we had two minor maintenance issues, Logan was quick to respond and resolved them efficiently. His courteous, friendly, and professional approach made the whole experience even better. We would highly recommend Leaders Letting Agents to anyone seeking a reliable and customer-focused letting agent.

Dave · 24 November 2024

★★★★★ 1/5

Google

I will give 0 star if it was available. Leaders behaviour towards deposit refund is laced with all kind of negative experience, from untrustworthy to unreliable and then to lies and unethical practices. I have been following up for almost 4 months now for my deposit and it’s met with too many back and forth. I don’t understand why it’s taking so long to refund a deposit after how many months of leaving the property. The worst case scenario is the audacity to archive the Tenancy Deposit portal and update this payment has been made whereas they are yet to make this payment. This is a very poor practice and unfortunately I have lost all trust with Leaders Letting and Estate Agents. I wouldn’t advise anyone to do business with Leaders as they will be frustrated when it comes with customer service satisfaction and their dealings with financial transactions as they have no business integrity or whatsoever. This is still an ongoing issue with Leaders Letting and Estate Agents as they are yet to refund my Deposit.

Nelson · 16 January 2026

★★★★★ 5/5

Google

Natasha at Kenilworth Leaders has been wonderful, really helpful and so organised with our process through obtaining a lease for an apartment we wanted to rent. She was so patient and helped along every step, keeping us well informed of the process and also helping make things easier for us in regards to the referencing etc. Leaders should be very proud to have such a wonderful member of staff on hand. Very professional and knowledgeable. Natasha needs a pay rise!! And I’m not just saying that as we have rented from many agencies and the unprofessionalism we have experienced has been concerning. So refreshing to see that there are good people still available in the sector. Many thanks Natasha and Leaders.

Krystal · 26 May 2024

★★★★★ 5/5

Google

Natasha was absolutely incredible during the process for renting our new home. Her support went above our expectations, ensuring all paperwork was in order, she handled it all seamlessly. Her proactive communication kept us informed every step of the way, easing our stress. Natasha's dedication and professionalism made our move smooth and hassle-free. We're immensely grateful for her expertise and would recommend her to anyone moving homes!

Amanda · 27 July 2024

★★★★★ 5/5

Google

We have been working alongside Leaders for some years now and have established great relationships within the property management team. Logan is a super organised, knowledgable and helpful member of the team, which in turn allows works to run smoothly from our side as contractors. Makes our job that little bit easier which is a great bonus!

Ruby · 2 November 2024

★★★★★ 5/5

Google

My partner and I were left in a horrible situation when our landlords decided to sell our rented property with very little notice. We booked multiple viewings and Amaya Olbort showed us around the places. She was incredibly lovely, helpful and informative. When we decided to apply for a place, we learned there were a lot of other applications which was really stressful given our time constraints and deadline for moving out of our place. Amaya went out of her way to keep us informed, even updating us when she'd left the office and letting us know exactly what was happening. Thankfully we got the place and Amaya helped it all go smoothly.We even got a goody bag when picking up the keys including chocolates and stuff we could use in the new place! Shoutout to Lauren Rutherford there also who also kept us updated and was very friendly.

Emma · 17 June 2023

★★★★★ 5/5

Google

I used Leaders Kenilworth to let my flat in Kenilworth for the first time and Quentin was great helping me with everything. Firstly he was clear about the potential rental value by showing me similar properties in the area. Taking me …

Sashen · 16 April 2025

★★★★★ 5/5

Google

Jack has been very helpful with our move answering all our questions and being very professional. We had an issue and reported it through the website Logan very promptly have called us and solved it straight away thank you for making our move easier! I have rented with leaders before and I knew they were doing things right

Silvia · 12 August 2024

★★★★★ 5/5

Google

Quentin & Natalie have been incredibly kind, helpful and on-the ball throughout the entire process. They are quickly created a rapport and was always available to talk to! Quentin has supported me to find the most suitable flat for me and after I have agreed to get the flat I am living in now. He was very kind and transparent through out the process. We followed up the flat requirements and informed me regarding to my request about the flat promptly. Strongly recommend !

Leslie · 11 June 2025

★★★★★ 1/5

Google

Leaders in Kenilworth were truly awful at managing my property. They seemed to give up checking on the house from the start of Covid onwards letting me and the tenants down badly. A comedy of errors and I’m still owed money for paying for new locks after Leaders lost the keys. One star too many!

Cov · 27 July 2024

★★★★★ 5/5

Google

Used them to let a property and they were pleasant to deal with and quick to help resolve our issues. Thank you to Quentin and Natalie for making this experience pain free

Michael · 21 May 2025

★★★★★ 1/5

Google

I was a tenant of a leaders managed property for nearly two years. Upon moving in, the inventory was not completed to a high standard, with multiple issues such as cracked tiles missing. The energy was set up on an economy 7 basis, however the check-in meter readings did not reflect this, which caused issues and higher costs with the energy company. There was also a ventilation fan, which was necessary to ensure sufficient ventilation of the flat. The fuse in this was missing and had not been checked prior to the start of my contract. This meant that within a few months, there was a large build up of black mould in several rooms, which I had to remove myself because the landlord/leaders refused to deal with it. During the tenancy, there was an issue with cracks in the shower tiles which allowed water to leak into the flat below. This took a month to resolve as the communication from leaders to the plumbers was slow and they did not chase it up. At the end of my tenancy, they did everything they could to take money out of my deposit, including trying to charge me for things that they stated were fine in the check-out form. It was like pulling teeth to get a  breakdown of costs (I never received a comprehensive breakdown). The costs of cleaning were extortionate, with many items that did not align with the check-out inspection, seemingly added for the landlord's convenience. For example, when I moved in, the floors were stained and dusty, yet upon check-out they tried to charge me £110 for carpet cleaning. When I asked what the costs were for, I was told that they'd included cleaning the oven "and a few other things". I asked what these things were and was told that the hob and extraction hood would be included. Since these were marked as clean on the check-out form, I said that I was not willing to pay for them to be cleaned, and that the landlord could pay for it himself if he wanted it done. The woman on the phone then responded by saying that "the landlord isn't looking to pay for anything extra", as if that makes it acceptable for me to pay for unnecessary cleaning. This made it very clear to me that the agency was prioritising the landlord, instead of acting to resolve the issue fairly for both parties. I attempted to launch a formal complaint but this amounted to nothing, since they were unwilling to understand why I was so annoyed by the situation. They acted as if I should be grateful that I 'only' had to pay £125 towards the cleaning costs, instead of the £375 that was initially requested. However, the cleaning needed was very minor: a small amount of dust; a few scuffs on the wall; cleaning part of the fridge sealant; and the aforementioned oven clean. As such, the £125 settlement was still excessive. By that point I just wanted the situation to be over and to never deal with them again! In short, I would recommend avoiding Leaders, as the combination of their mismanagement and exploitation has taken up a lot of my time and caused me a great deal of stress.NegativeQuality

Helen · 27 August 2022

★★★★★ 3/5

Google

So far so good! Sam and Sharon have been patient, friendly and good with communication. There was a minor concern with the contract terms, however Sharon has been kind enough to explain and put things right very quickly, which is reassuring. Thanks Leaders! EDIT 12/01/2022: Organisation and communication around viewings has not been as smooth as we'd have hoped, however we seem to be getting there and feedback from viewing has been regularly provided, which has been very helpful. Still going well and I look forward to reviewing the service and management over the next few months. EDIT: Various contact points, errors in the lease contract, and despite several attempts at requesting for updates and asking if anything else was needed from us, it's now been sprung on us that (a few working days before tenants move in), a 3rd set of keys are required. We're now on to our 5th contact point and despite pointing out that they're responding to a different person /name, it seems to be continually happening. Attention to detail please. This is a paid for service.

Chad · 17 June 2022

★★★★★ 5/5

Google

I would highly recommend using Leaders for letting. Jess from Leaders Warwick was excellent to work with. She came very well prepared for our first meeting - armed with a brochure detailing current trends in the area for a property like mine. She also gave some useful tips and provided a good overview of services offered. She was very likeable and was not at all pushy. The adverts produced were of a high degree of quality and the virtual tour was amazing. Within hours of the adverts going out prospective tenants were lined up. Very impressive. Leaders do charge a little more than the local agents but their professionalism provides assurance that you're in good hands and is well worth the slightly higher fee.

Raj · 17 June 2022

★★★★★ 5/5

Google

Natasha has been amazing from start to finish 10out10 service ,when we started looking for houses to rent every phone call we made she was there to answer every question we had showing houses with her was amazing she took the time so no rushing round

Richard · 27 July 2024

★★★★★ 5/5

Google

I've had the pleasure of liaising with Jess(ica) throughout my moving process. Jess has been the most friendly and helpful representative I've ever liaised with from a lettings agency, and every question(no matter how silly!)I have for her is responded to in full detail, promptly and in a lovely tone. Leaders in general have been a pleasure to work with and have made everything easy to understand and follow, which is incredibly useful being my first time moving somewhere alone! Will highly recommend Leaders to anyone looking to rent!PositiveResponsiveness, Professionalism

Nicola · 27 August 2021

★★★★★ 5/5

Google

Quentin was great. He went over and above to get everything sorted and we got our property rented out quickly.

Rabab · 11 July 2025

★★★★★ 5/5

Google

I phoned Leaders on the day we collected the keys to our buy-to-let. I spoke to Sam Rudge, who offered to view the property almost immediately. He gave very useful advice towards preparing the property for market. After listing with Leaders, we had multiple viewings very quickly and a tenancy agreed within a couple of weeks. All communications were prompt, clear and friendly throughout. Great experience, would highly recommend and will use again. Thanks!

Tom · 17 June 2022

★★★★★ 5/5

Google

Leaders have always been very efficient, understanding and are an excellent organisation to deal with. They provide a professional approach and have always lived up to the exceptionally high standards that are set and have delivered on every topic that I have discussed with them. I have nothing but praise for the organisation. I would like to thank Alicia Wigley. Alicia has been always been absolutely outstanding and has always be a pleasure to talk to. Alicia has gone beyond her responsibilities to ensure a perfect home for my family and I.

Shannon · 17 June 2021

★★★★★ 5/5

Google

Had our house on the market with leaders since last year. The level of service and professionalism shown by Lee Croston and his team has been of the highest order. Throughout the sale of the property Leaders have been on hand to answer any queries we had and guide us through the process, along with regular updates on progress throughout this challenging COVID 19 pandemic. We would highly recommend using Leaders for selling your house as they are a very professional outfit and know exactly what they are doing, many thanks to the whole team. Richard and EmmaPositiveResponsiveness, Quality, Professionalism, Value

Richard · 17 June 2021