Every review we hold for the Kenilworth office, from every platform, shown as written. First names only.
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5/5
GoogleLiaised with James Dunn for a client of ours. Fantastic help and professionalism throughout: James is a total credit to Leaders and I would thoroughly recommend him to anyone looking for a rental in the Warwick area, or further afield. We're so grateful for your assistance and our clients love their rental too.
Eve Β· 17 June 2022
Agent replied Β· 16 June 2024
Dear Eve,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI had an excellent experience with Leader Letting & Estate Agents Kenilworth! From start to finish, their team demonstrated professionalism and efficiency. Quentin was particularly outstanding, and Ellen was fantastic. I recommend this agency to anyone looking for a reliable and professional rental experience.
Mercy Β· 18 January 2025
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5/5
GoogleVery professional, friendly and helpful team. I have worked with Lee and Sue and they were always there for me, making sure that the solicitors are progressing to the agreed pace and keeping all matters under control. Great job both! Thank you!
George Β· 17 June 2023
Agent replied Β· 16 June 2024
Dear George
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleSteph at Kenilworth was fantastic at helping me to let my property. I would highly recommend Leaders as they are friendly, responsive, knowledgeable and nothing is too much trouble. This is the best experience I have had from an estate agent.
Gordon Β· 17 June 2023
Agent replied Β· 16 June 2024
Dear Gordon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleLee Croston provided an outstanding service from the initial market appraisal through to completion. He was very diligent and dealt with all queries immediately. Also, Louise was excellent at showing clients around the property and had an easy going, natural sales technique. We will definitely use Leaders again as their professionalism and comprehension of the property market is unrivalled. Kevin Kenny and Sharon Gray
Kevin Β· 18 June 2019
Agent replied Β· 16 June 2024
Hi Kevin and Sharon, your wonderful feedback and positive rating means a lot. I am so pleased to read of the high level of service that both Lee and Louise have been able to offer you during the sale of your property, I will ensure that I pass your comments onto them both to make them aware of your kind words. I hope that the team can be of service to you again in the future. Kind Regards Joe Gilliland Customer Care Manager
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1/5
GoogleThey won't accept your application unless you choose the no deposit option. We were accepted, tried switching to a deposit, and then had our application cancelled. They will apply pressure on you to sign up to this. Not sure why a deposit is even an option
Cole Β· 16 June 2025
Agent replied Β· 16 April 2026
Dear Cole Raffell,
We value your feedback and sincerely appreciate you taking the time to share β¦ More
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5/5
GoogleThis review is for the property management I've received since Thea took over earlier this year. The communication and work done to look after my property and tenants has improved tenfold. Thank you, as I had quite a few problems with the property management before, but I now feel my property is in safe hands.
Thea, thank you for all you are doing to manage my property. π
Emma Β· 19 August 2024
Agent replied Β· 23 October 2024
Dear Emma Bush
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleGreat service. I dealt mainly with Jess who was really professional, friendly and patient at explaining various procedures.
I also had several conversations and emails with Sharon and Beth who were always able to pick up emails and calls if Jess was unavailable.
Thank you for sorting everything out and for your great communication.PositiveProfessionalism
Nadia Β· 27 August 2021
Agent replied Β· 16 June 2024
Dear Nadia,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Kenilworth. We're so happy you had a positive experience with us.
Kind regards
Customer Relations Team
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5/5
GoogleDealt with a guy called logan ..what can I say .
So nice to deal with, helpful & curious. Literally nothing was too much . He went above & beyond expectations . Thank you so much logan for making everything go so smoothly . I've dealt with other estate agents in the past & by far Leaders 100% the best π thanks again x
Angela Β· 25 September 2024
Agent replied Β· 23 October 2024
Dear Angela Stride
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleIt was my first ever viewing for a rented property via a letting agent and I am so happy that I met Quentin Lee. He was the most humble and professional person I met during my search for a rented property. I will give him 5-star rating for β¦
Waqas Β· 16 April 2025
Agent replied Β· 16 April 2026
Dear Waqas Baluch
Customer care is important to us so we really appreciate you taking the time to β¦ More
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5/5
GoogleWeβve been communicating with Alicia W and weβve been really impressed with how helpful and professional she has been. She always answers our emails promptly by either replying or calling us back and has helped us so much with all of our moving out queries. Thank you Alicia!
Sarah Β· 17 June 2022
Agent replied Β· 16 June 2024
Dear, Sarah G, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleThe team in Kenilworth Leaders are extremely professional and helpful. Sharon and Sam always respond quickly and efficiently. Patricia is also a pleasure to deal with, giving good advice and resolving any back office queries professionally and swiftly. As a landlord of 10 years with this branch I can highly recommend the team.PositiveResponsiveness, Professionalism
Dawn Β· 17 June 2021
Agent replied Β· 16 June 2024
Hi Dawn Turner-burr!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
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5/5
GoogleMet Joe Sutton Lettings Manager Leaders Kenilworth at my property in Balsall Common yesterday who was so efficient today the fabulous NATASHA had a viewing within 24 hours and my property already has a tenant signed up - nobody could ask for more.
Thank you both for doing a wonderful job so far, I am so looking forward to working with you. M Williams - happy - buy to let owner
Menna Β· 17 April 2024
Agent replied Β· 16 June 2024
Dear Menna Williams
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI've had a very positive experience with Leaders and wouldn't hesitate to recommend. Very response, always happy to help and offer detailed advise on sales tailored to suit my needs. I mainly dealt with Claudia and she really made the whole process easy and is very knowledgeable and professional.
Hayley Β· 17 June 2021
Agent replied Β· 16 June 2024
Dear Hayley King,
Thanks for taking the time to leave us a review, we appreciate your feedback about Claudia and the team at Leaders Kenilworth.
Kind regards
Customer Care Team
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1/5
GoogleWould avoid if can be helped. Poor communication from the start, was lied to by an agent when told the a property was available when really it wasn't and that we were the only ones able to apply. Still not sure why we weren't just told the truth in the first place. This caused us to miss out on other properties.
However the lettings manager, Joe, was helpful in communicating the issue and in trying to resolve the issue so perhaps ask for him.
Imogen Β· 17 June 2023
Agent replied Β· 16 June 2024
Dear Imogen Foley,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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1/5
GoogleAvoid. They simply do not care. I moved out of a property managed by Leaders on 05/09 and I am still waiting for them to provide me with the checkout and to pay my deposit back. They seem to always have a good excuse to avoid resolving the situation, despite my numerous emails and calls. The property manager in charge of the property is either on holiday, sick or unable to answer the phone , and itβs been two months now. Such a lack of professionalism is appalling from an estate agency. I am currently in the process to resolve the issue directly with TDS.
Camille Β· 17 June 2023
Agent replied Β· 16 June 2024
Dear Camille Dlt,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
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5/5
GoogleLeaders Letting & Estate Agents Kenilworth provide high-quality services that truly stand out. Quentin and Ellen were exceptional - professional, and responsive. I highly recommend it to anyone seeking top-tier rental assistance.
Clement Β· 18 January 2025
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1/5
GoogleWe rent a house from Leaders Kenilworth since August 2022. The maintenance teams did not answer to maintenance requests. We have had many problems since we moved into the house and the Leaders fails to response to almost all of our requests. We have to report our problems to the Warwick council to get the Leaders to response to our maintenance requests. AVOID this agent if you can.
Jing Β· 19 December 2023
Agent replied Β· 16 June 2024
Dear Jing Xue,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleI have been renting out flats with Leaders for a few year, and have had some recent issues with a flat which were down to the Management Company responsible for the building one of the flats is in. Clare Sykes at Leaders has been outstanding in getting these issues resolved for me, and has kept me and the tenant fully informed all the time. Clare is efficient, knowledgeable about property management and letting, and really good to deal with. She is an asset to the company.
Bex Β· 17 June 2020
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5/5
GoogleA fantastic, efficient, credible, pro-active, friendly and awesome service from Lee Croston and Louise Watchorn! They have been an amazing support (and drivers) in the sale of our property - they are both attentive, respond to emails and phone calls in a timely manner. I have no hesitation in recommending them, they really do 'care' and act like they are selling their own home! I am so grateful for all they have done and impressed by their pro active approach and can do, will do attitude! Thank you Lee and Louise you are truly the "dream team"!
Ravinder Β· 18 June 2019
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5/5
GoogleHaving recently been appointed an Executor to my neighbour's rental property which now needs to be sold. Logan in the Kenilworth office was extremely helpful and a pleasure to deal with and made the check-out process as painless as possible. I would recommend Leaders.
Elaine Β· 1 December 2024
Agent replied Β· 9 December 2024
Dear Elaine Duncan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleGreat Service from Quentin and the rest of the team, renting my flat was very easy with great communication throughout the process, and everything explained very clearly to a first time landlord.
Stephen Β· 16 April 2025
Agent replied Β· 16 April 2026
Dear Stephen Hall
Customer care is important to us so we really appreciate you taking the time to β¦ More
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5/5
GoogleQuentin Lee Marla, is such a loving, respectful and he helps us all through the process he responded to my emails on time. I highly recommend them you wonβt regret using them.
Alabi Β· 16 April 2025
Agent replied Β· 16 April 2026
Dear Alabi A Busola
Customer care is important to us so we really appreciate you taking the time to β¦ More
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5/5
GooglePatricia at Leaders Kenilworth has been wonderful sorting out a bath issue at the home we rent out. Very efficient and went the extra mile to resolve all the issues. Very professional from beginning to end.PositiveResponsiveness, Professionalism
Lisa Β· 17 June 2021
Agent replied Β· 16 June 2024
Hello Lisa Nikolic
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.