Trusted Agent profile · Kenilworth
★★★★★
190 reviews across 1 platform
1 Warwick Road, Kenilworth, CV8 1HD
Leaders Lettings's office in Kenilworth, at 1 Warwick Road, is rated 4.2 out of 5 across 190 reviews on 1 platform, including 190 Google reviews rated 4.2.
Every review we hold for the Kenilworth office, from every platform, shown as written. First names only.
5/5
GoogleLogan Hewitt has been incredible each time we needed any assistance with the property - quick responses and regular updates. He also followed up each incident to ensure works had been completed to a good standard. Thank you so much!
Dear Krystina Shah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI honestly cannot recommend Leaders enough. From our initial enquiry, right through to the hand over of the keys, I cannot fault them . The staff have been consistently helpful and friendly. and I have to give an extra shout out to Jess & Beth who have gone above and beyond to make this happen. We have been shocked at how easy the process has been and that’s all down to the wonderful team at Leaders. Thank you 😊
Dear Jenny Thank you for taking the time to review your recent experience you had with our team at Leaders Kenilworth. We appreciate your comments about Jess and Beth and their efforts to get you through the lettings process smoothly which is great to hear. Kind regards Customer Care Team
1/5
GoogleFelt pressured into doing zero deposit option, was phrased as I wouldn’t be in with a chance of the rental if I didn’t choose that over an upfront deposit. Had zero communication off them, had to ring twice to see what was happening with my application. Was told I’d be rung either way the following day, and wasn’t. Eventually found out that we weren’t successful via Rightmove, as the listing had ‘Let Agreed’ on the pictures. Disgusting. Will actively avoid and tell others to do so also.
Dear Grace Grant, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThe process of putting my property up for LET has been hassle free and quick thanks to the help of Quentin Lee and the team at Leaders.
Dear Anoop Suri Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleEverything went smoothly and Quentin and Natalie were great and very helpful with sorting out the whole process
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI recently had the pleasure of working with [Quentin], and I cannot recommend them highly enough! Quentin, in particular, went above and beyond to assist us throughout the process of securing our new property. Quentin’s attention to detail and dedication truly stood out. He kept us updated at every stage and ensured that all requirements were clear, which made the entire experience smooth and hassle-free. His friendly demeanor and proactive approach made us feel confident and well-supported throughout the process. Thank you, Quentin, and the entire team at Leaders !
Dear Mariam Shaker Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy husband and I have been renting with Leaders in Kenilworth for over 3 years now. Our current tenancy is managed by Logan and he is always so helpful when we submit a maintenance request. We recently had a fence fall down in our garden because of a storm and even after he realised it wasn't our landlords responsibility, he took time to call the letting agency that was responsible to ensure that the fence had been reported. Really great customer service!
Dear Cynthia Sipes Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleIf I could give no stars I would. I have spent the last 9 months living in a property with the most horrendous black mould and damp problem. I have to date sent in excess of 80 photos of the problem and sent more emails than I can remember to Leaders “property management team” asking for help. The mould was so bad it began to grow on my bags, items of clothing and expensive leather items I had in cupboards and wardrobes. The smell was horrendous all over the flat and for 6 months I could not sleep due to the stifling smell and the effect the thought of breathing in mould spores for 7 hours a day was having on me psychologically. I had constant headaches for months that my doctor advises was probably due to the effects of breathing in mould and the stress of the situation. There was even mould growing on the mattress I was forced to sleep on. Through all this I’ve emailed leaders (the first tine was back in February) constantly and sent pictures of all the mould. They promised to pass if on to the landlord but I heard nothing from them. I was promised a maintenance person would attend to look at the problem. He did attend but knew nothing about the damp or mould. A plumbing company attended, flushed the toilet a few times, then left saying they’d report back to Leaders. This was in early summer. Eventually not through choice but through complete despair I was forced to leave the property. I had been ignored and left to sleep on a mouldy mattress for months and no one was replying to me.I was lucky because a very good friend took pity on me and offered me a sofa at theirs to sleep on. I wrote to Leaders telling them I could no longer live in those conditions. I mean who sleeps on a mattress creeping with mould and pays over £700 each month for the privilege. An excellent and very efficient lady called Clare Sykes picked up my email and visited the property with me. Clare has just joined Leaders in the property management team and has been extremely attentive. Clare was very professional and acknowledged the extent of the problem. She has made great efforts since then to stay in touch and get the landlord involved. All of this is unfortunately is too little too late for me as I was forced to move out over two months ago. I am to all intents and purposes homeless at the moment. I am still not sure who is at fault. Leaders for being negligent and not passing on the issues with the living conditions to my landlord, or my landlord for ignoring them for 9 months? Either way I’ve been let down. I have two months left on the original contract. In light of the awful way I have been treated I asked Leaders to allow me to exit my tenancy 2 months early. I feel that would be fair in light of the stress I’ve had to go through and the fact that legally my landlord has failed to maintain the property in a manner fit for me to live in. I have now been told I will only be released from my contract if I pay for the property to be re let. So after everything I am expected to pay £360 (ex vat) to re let the property. I am currently living out of mouldy suitcases, sleeping on friends sofas. Still paying utilities for a flat I can’t live in and Leaders have advised that the only way I can be released is to pay a charge so that Leaders are not out of pocket. So my final question is to SHARON HAINES. (Branch Manager) Why haven’t you been in touch or apologised. Clare is excellent but she’s only just joined you. It’s obvious you had an incompetent property manager before and I understand that. But the fix for this starts with an apology from you. You’re in charge. Also do you think it’s fair to ask me to pay Lettings fees to exit the contract. In light of Leaders’ negligence don’t you think you should re let the property with no fee. Someone has been negligent. It’s either Leaders or the landlord. Either way don’t you think it’s awfully greedy for you to be trying to make sure you still make your money. Where is your accountability in this? I await your response. In the mean time I am referring this to the Property Ombudsman.
Hi Floyd, we’re really saddened to read of the negative experience that you have had with us and our team in Kenilworth. Within our business we strive for nothing less than excellent service and always take it very seriously when we hear of any dissatisfaction from our customers. After reading your comments we can appreciate why you’d so unhappy due to the issues you’ve faced and the impact this has had on you. When dealing with repairs we are contracted by the Landlord as managing agent to act under their authority which means we have to relay them onto the Landlord to seek their instruction and authorisation to proceed. We can confirm the issues with mould were reported to the Landlord earlier in the year after we were first made aware but sadly it does not seem there was much follow up on this afterwards, it’s not acceptable for maintenance issues to be outstanding for a considerable period of time and can only offer our apologies that the issues haven’t been attended to for you sooner. We’re really sorry for the impact this has had on you but are to hear that Clare within the property management team has been able to offer you so much assistance and support, we know that she is working hard to resolve this situation for you with the Landlord and is hoping to find a resolution that’s beneficial for both parties. We’d like to offer our apologies for the disappointment that’s been caused and that the service you’ve received hasn’t been up to the high standards we expect here at Leaders. You’ve voiced your intention to take these matters to the Property Ombudsman and while you are able to do this in order for the Property Ombudsman to consider this matter they will require you to go through both stages of our in-house complaints procedure; if this is something that you do wish to do then a copy of our complaints procedure can be found on our website at https://www.leaders.co.uk/pages/complaints-procedure. Kind Regards, Leaders
5/5
GoogleMet with Jessica from Kenilworth branch on the 06/02/24 for some advice re property. Jessica was so polite, courteous, and approachable, illustrating a clear knowledge of the local property market. I would have no hesitation in recommending Jessica as the first point of call re property issues. Thank you
Dear Danny O'Callaghan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleDo not enlist the services of Leaders and most definitely do not get taken in by their ‘no deposit option’. I was an excellent tenant for over five and a half years. I paid on time and in full every month. They were very slow to react to maintenance requests and ignored all but the barest minimum for legal compliance. I had tiles falling off in the bathroom, water leaking through the light fittings in the kitchen, black mould, rising damp, collapsed fencing and a rotten deck which I fell through. None of this was dealt with. I was served a ‘no fault eviction’ and vacated the property in good faith and in a timely fashion. Having paid in excess of £2300 in ‘non deposit option’ fees, they are now trying to claim an extra £800 in charges. I have dealt with dodgy landlords and letting agents in the past, but this is most certainly my worst experience to date!
Good Afternoon Allan Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Kenilworth and they will be happy to discuss this with you further, Kind Regards, Customer Care .
5/5
GoogleLogan was the most helpful property manager that I’ve had. We had a really bad time throughout the tenancy and we’re worried that our deposit would be withheld despite us being horribly mistreated. Logan listened to us, understood our issues and was amazing in doing the right thing with fantastic customer service
Dear Dipali Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would recommend Leaders Estate Agent is best in Lettings. I have dealt with many estate agents but i would prefer Leaders. All the Leadership is from Sharon, Sam, Jez and others. We have few properties to let through Leaders and their portal is also easily accessible and have all the information available 24/7. Their Service to Landlord is excellent and 5*
Dear Subramaniyan Meyyappan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI am overwhelmed with the quality of service and professionalism. Quentin has been so helpful since from day one. I appreciate.
Dear Atem Thomson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePatricia from Leaders Estate Agents Kenilworth is fantastic in supporting our tenancy and handled all my questions and requests in timely and professional manner. She has offered me a big help to settle down in a satisfactory property in such a new area to me. It is a pleasure to have her working on my case. Very well done Patricia! Thank you so much.PositiveResponsiveness, Quality, Professionalism
Hi Calvin So, Thank you for the great review of our Leaders Estate Agents Kenilworth team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
1/5
GoogleI had them manage my property for one year after one year I want to in management on my property they said that they want two months of rent because of the ending contact. It mean i have to pay 3 months rent.
Dear Rattanawan James, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
GoogleSharon and her team were very professional, knowledgable and efficient when helping to rent out my house. Would recommend. Update... 2 years on from first using Leaders to full manage my property, I am happy with the professionalism and service of Patricia to manage my account any quickly resolve any issues as they arise. Their portal and market insight reports is also very useful.
Hi Martigne, we're happy to hear you had such a positive experience with Sharon and the Leaders team at Kenilworth. We're really pleased that Sharon and the rest of the team were able you so much assistance when you when renting out your property. We really appreciate you taking the time to leave this review along with your recommendation. If there is anything further we can do to help in future then please do not hesitate to get in touch. We hope you have a great day! Kind Regards, Leaders
5/5
GoogleI will definitely leave a 5 star! Would have left a 6 star if there was the provision for one. Would highly recommend! Jess was my negotiator. Her handling was so professional and warm! Anyone would be lucky to have her as negotiator. Thank you again Jess! I did get to speak with some of the team members and they were also as friendly.PositiveQuality, Professionalism
Hi Joshua Uduagbomen, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Kenilworth. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleNatasha was amazing. From the moment I sent through my query. Natasha made all arrangements to suit us and always ensured all our questions were answered. It’s been an amazing experience dealing with Natasha throughout.
Dear Tannith Welch Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSharon and her team were very professional, knowledgable and efficient when helping to rent out my house. Would recommend. Update... 2 years on from first using Leaders to full manage my property, I am happy with the professionalism and service of Patricia to manage my account any quickly resolve any issues as they arise. Their portal and market insight reports is also very useful.
Hi Martigne, we're happy to hear you had such a positive experience with Sharon and the Leaders team at Kenilworth. We're really pleased that Sharon and the rest of the team were able you so much assistance when you when renting out your property. We really appreciate you taking the time to leave this review along with your recommendation. If there is anything further we can do to help in future then please do not hesitate to get in touch. We hope you have a great day! Kind Regards, Leaders
5/5
GoogleJess has been absolutely fantastic and was always on hand to answer any questions I had or give me reassurance throughout the whole process. I am renting my first property through Leaders and the service I have received has been fantastic and they have made it possible. I couldn't be more thankful.. Jess is a true gem to the company!!PositiveResponsiveness, Professionalism, Value
Hi Sophie Skinner, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Kenilworth. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleAmazing and quick service, especially Quentin being a huge help in the process. Definitely recommend it!
Dear Aman Gupta Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat thanks to Natasha from Leaders, who was so responsive and helpful, plus their secured and efficient online system, I could rent a nice place at ease before arrival at UK.
Dear Mok Family Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLogan was very helpful with our washing machine problems. Fast response (20 mins!) and the solution worked great.
Dear Gerbang Mawar2 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat thanks to Natasha from Leaders, who was so responsive and helpful, plus their secured and efficient online system, I could rent a nice place at ease before arrival at UK.
Dear Mok Family Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Kenilworth office has 190 reviews across 1 platform: 190 on Google.
Leaders Lettings Kenilworth is rated 4.2 out of 5 across all 190 reviews, and 4.2 out of 5 on Google from 190 reviews.
Leaders Lettings Kenilworth, 1 Warwick Road, Kenilworth, CV8 1HD.
