Every review we hold for the Kelvedon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat an amazing company. After using a few, i can honestly say. These guys were the best. Kind, polite, understanding and so incredibly helpful.
Nathan, you have helped a very happy Mother and daughter start again. Such an incredible agent. Thank you
Lindsay · 29 October 2025
Agent replied · 12 November 2025
Thank you so much, Lindsay! We’re truly touched by your lovely words. It’s wonderful to hear that Nathan was able to make such a positive difference and help you and your daughter start this new chapter with ease. We’re so pleased you had such a kind and supportive experience with Boydens!
Best regards,
The Boydens Team
★★★★★ 5/5
GoogleI can truly recommend Jules Cain and his team.
Very professional and responsive.
When selling a recent property, I was always kept informed on the progress and was a pleasure to deal with the team who would always return my calls if needed.
They know their stuff!!!
Mark · 13 June 2023
Agent replied · 12 June 2024
Dear Mark,
Thank you so much for your kind review of our West Essex Branch. Jules and the team work hard to please and so I am delighted to see that they met your expectations. Please doe recommend us to family and friends.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
TrustpilotI've used Boydens for more than 9 years…
I've used Boydens for more than 9 years and they have been professional, courteous, responsive and I would highly recommend them.
In particular, Brian, Pat and Paul have been excellent and have always had a sensible, fair and pragmatic approach.
There are always going to be challenges between landlords and tenants and Boydens seem to have figured out the balance just right.
Jem · 17 February 2025
Agent replied · 25 December 2025
Thank you so much for your 5* review and I am delighted we were able to help. All the best. Paul Buck, Director
★★★★★ 5/5
GoogleWe brought our house through Boydens and Sophie and Jules were great. Always friendly, gave us updates regularly, very professional and would recommend 100% 5 star service.
Ryan · 26 July 2024
Agent replied · 25 August 2024
Dear Ryan,
Thank you so much for your kind review of our West Essex team. Jules and Sophie are delighted with your kind words and we thank you for taking the time to feed back to us.
Please do recommend us to others, and thank you once again.
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleHad a very easy and pleasant experience with this branch when sorting out my move. They accommodated all my requests and were very friendly throughout the process. A credit to Nathan for making our move easy and relaxed
Dan · 13 October 2025
Agent replied · 12 November 2025
Thank you so much, Dan! We’re delighted to hear that Nathan and the team made your move easy and relaxed. It’s great to know that all your requests were accommodated and that you felt well supported throughout the process. Your feedback is greatly appreciated!
Best regards,
The Boydens Team
★★★★★ 1/5
TrustpilotMaintenance charges by Boyden.
Thank you for responding to my review on your appalling service Mr Howe. We have been in our property 13 months and the charge has increased from £220. to £511.83. Greed is the only way to term this increase. Apart from a small patch of green and checking on a pump room once a year which I have no idea where that is. You do absolutely nothing for the huge amount of money you fleece from the elderly people here. I could cut that grass in half an hour which we were previously doing anyway. Nothing has changed since we moved in here and indeed the final 5 bungalows are an item on a page in some office may may never be built. We have no road, just a poorly unsurfaced lane. No lighting. The verges are never cut, rubbish is picked up by the people living here or it would look like a tip. Not on your remit I was informed by your office. If if was we would probably see the charges double. Where is our money going? Into your pockets and bank account for repair somewhere in La La land that will never get done. Your office is already in place and the utility bills etc were already costed so taking us on did not increase those charges. What Management. What Service is the question. The answer is None. Avoid at all cost! Review should be minus any stars.
I have received a response from Boyden disputing the charges I stated, I stand by those figues. We moved into Freehold not Leasehold bungalows for the elderly 15 months ago The maintenance charge was £220 that has now increased to £511.89. I have paperwork to prove this and happy to produce it. They cut a small area of grass that we used to do ourselves in 30 mins and it was better maintained then. They are supposedly meant to check on a pump twice a year. We clear the verges and pick up the rubbish ourselves. Not in their remit according to them. No extra work has been included. Our road is not tarmacked and we have no lighting as there may be 5 final bungalows built in the future so once again we will be living on a building site, hence no finished to the lane. Could we even afford to have lighting. They think an old oak tree may need branches trimmed in a few years so include a charge for over two thousand as and when it needs trimming. In their bank meanwhile of course. We could find a tree surgeon to do that for a 5th of the price. Have two in my own family! My advice is still don't get involved in New Builds and especially not Boydens maintenance service.
Barbara · 23 December 2022
★★★★★ 5/5
FacebookMagnificent trading platform and great overall trading experience, I have been using this broker service for quite some time and I am truly satisfied with
the services, Swift withdrawals, and prompt customer service Perfect and honest broker company, I really had a great time trading with this broker company
Withdrawal is fast and services are all efficient I invested $1,000 and made a profit of $11,150 within a week, if you are looking for a good forex trader
quickly contact Mr. Jackson Robert Via,
Email: is.jacksonrobert@gmail.com
WhatsApp:+1 (657) 366-7359
Grace · 20 October 2022
★★★★★ 5/5
GoogleNathan has been excellent, he's been really proactive in helping us on our search and has stood out against other estate agents.
Sarah · 26 July 2024
Agent replied · 25 August 2024
Thank you so much for your review Sarah - we are exceptionally grateful and thank you for your kind comments.
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleAt all points through the process we were kept informed and advised . Nothing was too much trouble. Service was excellent.
As we have continued to use Boydens throughout the year their Customer Service at Boydens Kelvedon is tip top. Paula is a tremendous asset to the business.PositiveResponsiveness, Professionalism
Paul · 26 August 2022
Agent replied · 12 June 2024
Thank you so much for your kind review, Paul!
★★★★★ 1/5
GoogleIt's been half a year since I was in a rental in Kelvedon with this agency and I can now safely say it was the worst experience of my life. So much too it, but to cut a long story short, we had to live with a housing disrepair issue with water flooding into the walls for 4 years, to be shrugged off as condensation. This caused horrible mould growth in both the bathroom and bedroom, causing respiratory issues for us and especially concerns for our newly born baby. Was told we 'didn't actually have to live there' and could always move, but financially could not do so at the time. It took for a massive hole to come through the walls at the back end of my tenancy for an Environmental Health officer to visit and Boydons to both finally confirm that this was totally unacceptable and was a health risk. I had to front about half the payment of the cost of a 10L dehumidifier over the next couple months to dry out the walls. We also had a breach of contract twice with them allowing someone into the property, without prior consent. This for the 2nd time left my pregnant partner stuck outside in the cold, with a locksmith having to come and change the locks due to the person that allowed themselves in deadlocking the door. I was away with work with the only deadlock key. The locksmith could not believe this, to the point he would not charge us and would instead directly go to recover the cost from the angency. We ended up being put in a high band on the council list due to the severity of the conditions and concerns and thankfully got relocated very quickly. Since then the property has been just painted over no doubt and then relisted for rent for nearly £200 per month more than what we started on. Crazy! I would advise any families to avoid at all costs, as I wouldn't want you to experience and have to put up with what we did.
The staff and managers come up with any excuse and make it out to be your fault constantly, never actually owning up to being at fault for things. The only care you see from them is how carefully they write responses to try turn things back onto you, like no doubt the response to this review.
Max · 16 September 2023
Agent replied · 12 June 2024
Thank you for your review, however the matters that you have raised are not factually correct. The property was never deemed to be uninhabitable by the local authority. Works were delayed due to your frequent cancelling of appointments and being very restrictive with the timings that you permitted access.
The level of rent charged was purposefully kept way below that of market value as a gesture by the landlord whilst she tried to address some of the issues within the property, however, may we add, none of which were of the severity you have suggested.
You made a complaint to us about the manner in which you felt you had been treated and this complaint was dealt with via our internal complaints procedure where were evidenced that there had been no breach of the tenancy on behalf of the landlord, which you accepted by making no further complaint or appeal. It is therefore somewhat strange why so many months later you have decided now to raise the matter that has already been addressed and accepted again.
Yours sincerely,
Paul Buck
Director of Sales & Lettings
Boydens
★★★★★ 5/5
GoogleJust completed on new home!! Cannot thank Boydens enough for their support - Jules has been amazing throughout the process. Really supportive, always picks up the phone and kept us updated throughout all of it!! Really helped take the pressure offPositiveResponsiveness, Quality, Professionalism
Lew · 26 August 2022
Agent replied · 12 June 2024
Thank you so much for this fabulous review!
We try hard to please and so we are delighted we were able to live up to your expectations.
Congratulations on completing on your new home and please do recommend to your friends and family. We wish you all the very best in your new home.
Best Wishes,
Paul Howe
Marketing & PR Manager
Boydens
★★★★★ 5/5
GoogleWe decided to sell our rental property very quickly after a very difficult tenant. I chose three local estate agents and Jules Cain from Boydens was my last appointment. We experienced one and a half hours of waffling, in an empty house, or someone who didn't seem overly bothered. But then, like a breath of fresh air entered Jules and his fabulous personality. We really appreciated his honesty and expertise. He explained his valuation and what our realistic expectations should be in the market at that time. The house was sold within a week and achieved an excellent price. It was an absolute pleasure working with Jules and his colleagues and we would not hesitate to recommend them and work with them again.
Karen · 17 August 2023
Agent replied · 12 June 2024
Dear Karen,
Thank you so very much for your phenomenal review - we are so grateful.
I am delighted to hear that you have benefitted from the difference we (and Jules) provide.
Please do recommend us to others as personal recommendations make all the difference. Thank you once again for taking the time to review us.
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleExcellent service from start to finish from Tanya and team. Special thanks to Sophie who I know spent hours on the phone with third parties to enable the sale to go through successfully.
Julie · 13 June 2023
Agent replied · 12 June 2024
Dear Julie, Thank you so very much for your kind review which we will pass on to the West Essex team. Many thanks, Paul Howe, Boydens
★★★★★ 5/5
GoogleJules Cain sold our property for us , He was very professional, polite and made the whole process clear and easy even more so after our bereavement, he kept us informed all the time.
Thank you so much I would 100% use this company and I would definitely ask for Mr Jules Cain again he is an absolute asset to you Boydens
Debbie · 26 July 2024
Agent replied · 25 August 2024
Dear Debbie,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that Jules Cain provided you with the professionalism, clarity, and support you needed, especially during such a difficult time. Your satisfaction is our top priority, and it’s heartwarming to know that Jules met and exceeded your expectations.
We greatly appreciate your recommendation and look forward to serving you again in the future. Jules truly is an asset to our team, and we will be sure to pass along your wonderful feedback to him.
Thank you once again for choosing Boydens.
★★★★★ 5/5
GoogleWould like to say thank you to Jason and Jules from Boyden's.
Purchasing our first home is a very stressful process but Boyden's assisted us from start to finish.
Very responsive and kept us well informed.
Would highly recommend.PositiveResponsiveness, Quality, Professionalism
Arron · 26 August 2022
Agent replied · 12 June 2024
Thank you so much for your review of our West Essex Branch. We work hard to please and so we are delighted to read that we achieved this on this occasion.
Thank you for taking the time to review us - we will pass this feedback on to the team.
All the best.
Paul Howe
Boydens
★★★★★ 5/5
GoogleGreat service from start to finish. Emily was great at handling all my questions and always replied promptly. The welcome box was a really nice touch too, thankyou!!! Would highly recommend.
Kristian · 13 June 2023
Agent replied · 12 June 2024
Thank you so much for your kind review Kristian - Emily has not long worked for us, but we are so very glad she does!
Thank you once again for taking the time to leave us a review, we are most grateful.
All the best,
Paul Howe
Boydens
★★★★★ 1/5
TrustpilotAvoid boydens at all cost
Avoid boydens at all cost. Refusing to give deposit back. Already had a rusty storage heater and old rotten carpet and mould when moved in and boydens knew this and now they saying it's my fault for poor condition of flat. I'm getting stitched up well and truly so going to take this to the small claims court.
Anthony · 10 August 2024
Agent replied · 24 August 2024
Thank you for your review. I was sorry to hear of your dissatisfaction, so have taken the time to look into your situation. I can see that the there was an ingoing inventory carried out by an independent inventory clerk the contents of which you have agreed. I can further see that there was a check out carried out again by an independent inventory clerk. The clerk raised a number of issues which were relayed to you. We have worked between you and the landlord and a final suggestion has been sent to you in terms of a settlement, one which I might add did not include all of the breaches.
If you are not in agreement with this then you are well within your rights to raise a dispute with the TDS which whom your deposit is lodged. This is free of charge to you and the TDS will provide guidance on the process required.
Yours Sincerely,
Paul Buck
Director of Sales and Lettings
Boydens
★★★★★ 2/5
GoogleRented a property through boydens and have had nothing but issues. Any problems we ever had at the property were ignored and never dealt with,now we have left they are trying to take money out of our initial deposit for these issues. I left the property clean and tidy (also being 39weeks pregnant) now trying to charge £230 for someone to go in and clean the oven?! Be careful with your deposits
Gemma · 22 April 2025
★★★★★ 5/5
GoogleVery professional service. Feedback was always provided back to us. Jules was especially positive and helpful. Would definitely recommend.
Ben · 13 February 2024
Agent replied · 12 June 2024
Dear Ben,
Thank you for your fantastic review! We're delighted to hear that you appreciated our professional service and the positive feedback regarding Jules. We aim to provide exceptional assistance, and we're thrilled to have earned your recommendation. If there's anything else you need, feel free to contact us.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleWe received a great service from Boyden's right from the initial enquiry of a property to the letting, Jules was the point of contact at Boyden's who we could not fault, he was very professional and informative throughout.PositiveResponsiveness, Professionalism
Nikki · 13 June 2022
Agent replied · 12 June 2024
Thank you so much for your review of our West Essex Branch. We work hard to please and so we are delighted to read that we achieved this on this occasion.
Thank you for taking the time to review us - we will pass this feedback on to the team.
All the best.
Paul Howe
Boydens
★★★★★ 5/5
GoogleI dealt with Jules and Sophie - both very attentive to my needs as a purchaser
Fausto · 14 March 2024
Agent replied · 12 June 2024
Thank you so very much for your kind review! We are immensely grateful to you for taking the time to review our service.
All the best,
Paul Howe
Boydens
★★★★★ 1/5
GoogleTook £300 from my Partner as a ‘holding deposit’ the agent, called Emily, accepted our initial sources of income, after we tried to prove this, Emily rejected the forms of proof and kept the £300. AVOID
Ahsan · 12 May 2025
Agent replied · 12 June 2024
Thank you for your review, however respectfully you have left out the part where you agreed to the retention of the holding payment by signing the form as part of your application. As per the tenant fee ban regulations, an agent or landlord is entitled to withhold the holding payment under set circumstances. We have written to you to explain which of those circumstances apply to you.
We made it clear what was required as part of your application and you did not provide this. You have breached this agreement hence the retention. We advised that we are happy to work with any party you feel necessary to involve in this matter as we have done nothing wrong in this regard.
Yours sincerely,
Paul Buck
Director of Sales & Lettings
Boydens
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
Boydens were fantastic! Jules Cain showed us around the property and helped with negotiation, making the whole process smooth and stress-free. Following this, Sophie Huckle dealt with the solicitors, ensuring everything was handled efficiently. We can't thank Boydens enough for the support and service they provided. Highly recommend buying or selling your property via them!
Phillip · 26 July 2024
Agent replied · 25 August 2024
Thank you so much for your review Phillip - we are exceptionally grateful to you for providing this feedback.
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleJules and the team are fantastic, always there when you need them, very professional, friendly and willing to go the extra mile, without the usual Estate Agent jargon. Couldn't recommend the West Essex team more.PositiveResponsiveness, Quality, Professionalism, Value
Phouse87 · 13 January 2022
Agent replied · 12 June 2024
Thank you so much for your review of our West Essex Branch. We work hard to please and so we are delighted to read that we achieved this on this occasion.
Thank you for taking the time to review us - we will pass this feedback on to Jules and the team.
All the best.
Paul Howe
Boydens
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
