Trusted Agent profile · Jesmond, Tyne & Wear
★★★★★
408 reviews across 1 platform
18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
Part of Sarah Mains, see every office.
Sarah Mains's office in Jesmond, Tyne & Wear, at 18c Osborne Road, is rated 4.8 out of 5 across 408 reviews on 1 platform, including 408 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
5/5
GoogleAn excellent and helpful staff I had problems selling this flat for over 6 months until I switched and within weeks I had an offer. I’d definitely recommend to anyone selling.
Thanks very much for your five star review! Kind regards, Julie Knox, Customer Success.
5/5
Google. Aime Lynch valued our property and was thorough,efficient and personable. I have every confidence the excellent service will continue when the house goes on the market in the New Year.
thanks very much for your fantastic review Jane, Amie will be delighted! Kind regards, Julie Knox, Customer Success.
5/5
GoogleAll of the team have made the process of selling my home so much less stressful and I would recommend to anyone. Thank you so much for all your help. Xx
Thanks very much for this fantastic review Victoria, we are delighted we made selling stress free! Kind regards, Julie Knox, Customer Success.
5/5
GoogleHelen was extremely professional and helpful and responded to phone calls and emails very promptly.
5/5
GoogleI have used Sarah Mains on two occasions and found them to be very professional and efficient. I switched to Sarah Mains after poor experiences with another agents and although they may not be the cheapest, it is worth it for the extra quality and peace of mind during a stressful process. Highly recommended.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat customer service and really friendly team. Guide you through all requirements needed to sell your home and are more than accommodating with your own schedule. I would definitely recommend.
Thanks very much for such a great review Rob, kind regards, Julie Knox, Customer Success.
5/5
GoogleReally friendly and super helpful. Helen answered all my questions within a few minutes, couldn't answer my phone while at work so everything was sorted via emails which was fab!
Thank you for leaving a five star review Jess. I know that Helen will appreciate your comments. Sarah Mains, Director
5/5
GoogleHelen Knight provided a professional and genuinely caring service with excellent results. Everything taken care of from start to finish with brilliant communication every step of the way.
That's a great review Lisa, many thanks Sarah
5/5
GoogleAn excellent and helpful staff I had problems selling this flat for over 6 months until I switched and within weeks I had an offer. I’d definitely recommend to anyone selling.
Thanks very much for your five star review! Kind regards, Julie Knox, Customer Success.
5/5
GoogleOver the past many years, I have always used Sarah Mains Residential estate agents for both my purchasing and selling. As they truly are the best to company to use in the area. The staff are always professional and genuinely care about the quality of service they give and for their customers experience. I can but only highly recommend this company!
5/5
GoogleService exceptional, regular contact with Susan and constant updates Highly recommend
Many thanks for taking the time to leave this review Freda, Susan is really pleased with your comments. We really do appreciate you doing this. Sarah Mains
5/5
GoogleFantastic service from Helen at Sarah Maines. We were kept informed at every stage. Really cannot fault the friendly, informative help received. Thank you so much. Emma Robinson.
Helen will be delighted with your comments Emma. Many thanks for your review. Sarah Mains, Director
5/5
GoogleSarah Mains have been fantastic throughout the sale of our house. Both Megan and Susan have been responsive, professional and supportive at every stage of the process. They have answered all of our questions quickly and have given clear and considered advice when we have needed it. We would very highly recommend them!PositiveProfessionalism
5/5
GoogleSarah Mains is literally the best estate agent that I have ever used; but no doubt, this is due to level of professionalism amongst the individual team members. This is a company that truly understands customer needs and takes customer service seriously. An efficient company with great communication throughout; no wonder it has such a strong reputation. Thank you!
5/5
GoogleGreat service and personal attention for a lovely team,
Thank you Michael, a lovely five star review. Sarah Mains
5/5
GoogleSusan Richardson handled our sale in a manner which should be an example to other estate agents we have used in the past. Prompt courteous service
Many thanks for the great review John. I know that Susan will be delighted. Sarah Mains, Director
5/5
GoogleWe are still in the process as house is sold STC To date the staff we have dealt with could not have been more helpful. Megan Adams has guided us in a most professional manner. Hopefully this standard will be maintained as we progress through the selling process. We would definitely recommend Sarah Mains.
5/5
Google1st Class, professional service. Excellent Video and Photos taken of our property. Constant updates and communication with agent throughout selling and buying process for us.
Thank you very much Nigel for such a fantastic review, it is very much appreciated and will be shared with the team! Kind regards, Julie Knox, Customer Success.
5/5
GoogleAs always Scott provided a A* service
Thank you for taking the time to leave a five star review Suki, I really appreciate it. Sarah Mains
5/5
GoogleHelen, Hannah and Susan could not have been more helpful, friendly and professional. Really went the extra mile to provide five-star service
That's great to hear Dave. I know that the team in the Jesmond Branch will be delighted with your review. Sarah Mains, Director
5/5
GoogleGreat team, Very helpful throughout the process. Helen played a vital part in getting the sale done for both parties. Much appreciated.
Many thanks for taking the time to leave a review Charlie, Helen will be delighted. Sarah
5/5
GoogleA highly professional, but friendly service, delivered at all times with the backup of their strong, local knowledge of the current housing market.
I really appreciate you taking the time to leave a review, many thanks Chris. Sarah Mains, Director
5/5
Google5* Service from start to finish from Helen Knight. Always available and went above and beyond to help with any questions i had.
Thank you for your review Ashley, I know that Helen will be delighted with your comments. Sarah Mains, Director
5/5
GoogleExtremely professional and responsive. Despite these challenging times communication was excellent and the whole service smooth from beginning to end.
Many thanks for your review Viv, they certainly are challenging times. Sarah Mains
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sarah Mains's Jesmond office has 408 reviews across 1 platform: 408 on Google.
Sarah Mains Jesmond is rated 4.8 out of 5 across all 408 reviews, and 4.8 out of 5 on Google from 408 reviews.
Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Gold.
Sarah Mains Jesmond, 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD.
