Trusted Agent profile · Jesmond, Tyne & Wear

Sarah Mains Jesmond reviews

★★★★★ Excellent

408 reviews across 1 platform

18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD

Part of Sarah Mains, see every office.

Sarah Mains's office in Jesmond, Tyne & Wear, at 18c Osborne Road, is rated 4.8 out of 5 across 408 reviews on 1 platform, including 408 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

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4.8 / 5

408

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Jesmond office, from every platform, shown as written. First names only.

5/5

Google

I am very happy to meet a very responsible agent (Elliot Scott )for the first time, who is very responsible and helps me, so that I can rent a house smoothly

Lok · 30 April 2023

Agent replied · 30 December 2023

Many thanks for taking the time to leave a five star review and for your comments about Elliot. Sarah Mains

5/5

Google

Eexcellent services and professional advise provided for the rental of the property

UKPOST · 22 May 2024

Agent replied · 21 June 2024

That's great to read, many thanks for your five star review. Sarah Mains

5/5

Google

The whole team at Sarah Mains, Jesmond, made our whole experience of buying a house an absolute pleasure. As first time buyers, we were nervous and admittedly a little bit clueless about the whole process. The team at Sarah Mains ensured to keep us informed and updated during the whole process and gave us advice on what we needed to do next. The whole sale, from start to finish couldn’t have gone smoother! Thank you so much to the whole team! We couldn’t have done it without you!!

Mindi · 13 March 2020

5/5

Google

Thank you all for helping with the sale of my flat! I have communicated with lovely staff across the board but big thanks for Rachael and Donna for being so helpful and making the process feel personal.

Naomi · 17 May 2022

Agent replied

Thank you for taking the time to leave this great review Naomi, Rachael and Donna are delighted with your comments. Sarah Mains

5/5

Google

Scott keeps me informed, responds to queries in a timely manner.

David · 22 May 2024

Agent replied · 21 June 2024

That's great David! Thank you for taking the time to leave a five star review for Scott. Sarah Mains.

5/5

Google

We have had a really positive experience working with Megan Adams from the Sales Negotiation team. She has been so approachable and helpful throughout, responding quickly to phone calls/emails and answering our questions in a polite and professional manner. Thank you!PositiveResponsiveness, Professionalism

Emma · 22 June 2021

Agent replied · 21 June 2024

Many thanks for your review Emma. Megan is delighted with your comments. Sarah Mains

5/5

Google

having decided to sell my apartment i had 3 valuations carried. Sarah Mains were by far the most impressive with their pitch, very professional with good quality supporting documentation and a good clear plan of how they intend to market the property. i was kept informed throughout the entire process, if you needed to speak to the agent then getting hold of them by telephone was always easy and they were more than happy to listen to what i had to say and provide advice and feed back following viewings. following viewings my property was always left how i requested showing a certain respect for your property. The service which most impressed me was the photos and video of the property, it showed the property off with a true likeness without being air brushed or photo shopped. finally the team at sarah mains were determined to get me a good/ fair price for my property. If i ever have to buy or sell again then i wouldn't even bother looking at any other estate agent i would go straight back to sarah mains, very impressed with your work!! and thanks to wendy and Aimee who were excellent throughout.

G · 30 July 2019

5/5

Google

having decided to sell my apartment i had 3 valuations carried. Sarah Mains were by far the most impressive with their pitch, very professional with good quality supporting documentation and a good clear plan of how they intend to market the property. i was kept informed throughout the entire process, if you needed to speak to the agent then getting hold of them by telephone was always easy and they were more than happy to listen to what i had to say and provide advice and feed back following viewings. following viewings my property was always left how i requested showing a certain respect for your property. The service which most impressed me was the photos and video of the property, it showed the property off with a true likeness without being air brushed or photo shopped. finally the team at sarah mains were determined to get me a good/ fair price for my property. If i ever have to buy or sell again then i wouldn't even bother looking at any other estate agent i would go straight back to sarah mains, very impressed with your work!! and thanks to wendy and Aimee who were excellent throughout.

Greg · 29 July 2019

5/5

Google

Sold my property with Sarah Mains November 21. All processes were swift, communication was good and the costs were highly competitive. I would highly recommend Sarah Mains and would definitely use them again.PositiveResponsiveness, Professionalism, Value

David · 22 June 2022

Agent replied · 21 June 2024

This is great to read David. Many thanks for your five star review. Sarah Mains

5/5

Google

Amazing service from start to finish.

Molly · 24 July 2024

Agent replied · 23 August 2024

Wonderful! Many thanks for taking the time to leave this review Molly. Sarah Mains

5/5

Google

We would definitely like to leave 5 stars for Donna Bell at Sarah Mains Jesmond. She went above and beyond during our purchase and couldn't have been better as reassuring us and getting things done quickly, especially when it got stressful! She's absolutely fab at her job and is an asset to the company. Thanks for all your help!

Beck · 25 March 2023

5/5

Google

Helen Knight was very helpful in assisting me as a buyer. She was very responsive to my questions, kept me up to speed with all developments and was very professional throughout.

Ryan · 29 July 2019

5/5

Google

Excellent from start to finish, easily contactable and helpful throughout. Can only recommend!

Megan · 23 February 2024

Agent replied · 24 March 2024

Many thanks for taking the time to leave this lovely review Megan. Sarah Mains

5/5

Google

Received fantastic service from all members of staff that I’ve spoken to. Chloe showed me around my now new home she was so professional and really polite. Thank you!

Louise · 13 December 2022

Agent replied

Many thanks for your review Louise, it's great to read your comments about Chloe. Sarah Mains

5/5

Google

We would definitely like to leave 5 stars for Donna Bell at Sarah Mains Jesmond. She went above and beyond during our purchase and couldn't have been better as reassuring us and getting things done quickly, especially when it got stressful! She's absolutely fab at her job and is an asset to the company. Thanks for all your help!

N · 12 January 2023

5/5

Google

We would definitely like to leave 5 stars for Donna Bell at Sarah Mains Jesmond. She went above and beyond during our purchase and couldn't have been better as reassuring us and getting things done quickly, especially when it got stressful! She's absolutely fab at her job and is an asset to the company. Thanks for all your help!

N · 31 December 2022

5/5

Google

We would definitely like to leave 5 stars for Donna Bell at Sarah Mains Jesmond. She went above and beyond during our purchase and couldn't have been better as reassuring us and getting things done quickly, especially when it got stressful! She's absolutely fab at her job and is an asset to the company. Thanks for all your help!

Nathan · 30 December 2022

5/5

Google

Very useful information from Lucy. Thanks for being so helpful.

Chris · 20 March 2024

Agent replied · 21 June 2024

Thank you for your taking the time to leave a review Chris, Lucy is delighted with your comments. Sarah Mains

5/5

Google

I had an excellent experience with the Sarah Mains Jesmond team. I would like to thank @Donna Bell (sales progression team) who had been brilliant.

Aamir · 27 February 2023

Agent replied · 29 July 2023

Many thanks for your five star review Aamir. Donna is thrilled with your comments. Sarah Mains.

5/5

Google

What a first class and professional service I have received from sarah mains. I was assisted with the very quick sale by both Helen knight and Helen Lane, both very friendly and always on hand for advice and assistance. Thank you very much

David · 24 February 2020

Agent replied

That's great to hear David, thank you for your review. Sarah

5/5

Google

Absaloutley delighted to have met with Helen Knight from Sarah Mains residential. As a first time buyer really excited, but also very naive when making such a purchase. Felt comfortable from the first minute with Helen and never looked back. Always available through viewings or calls, and step by step emails to keep myself and my partner in the loop. She is an excellent person and I wish Helen Knight lots of success. Regards, Nadeem Gany

Nadeem · 30 July 2019

5/5

Google

Helen in the Jesmond branch is the most professional estate agent I have had any dealings with. She is a credit to Sarah Mains. I am extremely impressed by her professionalism & her communication face to face as well as over the phone.

Claire · 17 December 2019

Agent replied

Thank you for your lovely review Claire, Helen will be delighted. Sarah Mains

5/5

Google

Rented via Sarah Mains for 1 year. Any maintenance problems were quickly addressed by Phil Hunt and then acted upon. Would recommend renting with them.

Amelia · 30 December 2022

Agent replied · 30 December 2023

Many thanks for your five star review Millie, we really appreciate it. Sarah Mains.

5/5

Google

We recently had an offer accepted on a property to are buying via Sarah Mains. Megan our sales representative has been fantastic. Always quick to respond and communicated well between the seller and ourselves. Highly recommend.

Lesley-Ann · 7 July 2021

Agent replied

Many thanks for your review and recommendation Lesley-Ann. I know that Megan is very pleased with your comments. Sarah Mains

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Sarah Mains Jesmond

Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Gold.

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