Trusted Agent profile · Jesmond, Tyne & Wear

Sarah Mains Jesmond reviews

★★★★★ Excellent

408 reviews across 1 platform

18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD

Part of Sarah Mains, see every office.

Sarah Mains's office in Jesmond, Tyne & Wear, at 18c Osborne Road, is rated 4.8 out of 5 across 408 reviews on 1 platform, including 408 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

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4.8 / 5

408

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Jesmond office, from every platform, shown as written. First names only.

1/5

Google

spoke to Megan today wasn't happy about the service not polite at all.

Wafae4e · 5 October 2020

Agent replied

I am very sorry to hear this. It would be great if we could contact you directly to discuss this. Sarah Mains

5/5

Google

Lucy and everyone in the team have been so friendly and helpful. I would recommend this company to anyone!

Louise · 23 September 2024

Agent replied · 23 October 2024

We really appreciate you taking the time to write this lovely review, many thanks Louise. Sarah Mains

5/5

Google

Great service from Sarah mains, speaking to Lucy and Lauren, who have guided me though all my fault sale, would 100% recommend!

Chris · 24 July 2024

Agent replied · 23 August 2024

Many thanks for your lovely review Chris, Lauren and Lucy are thrilled. Sarah Mains

5/5

Google

The team at Sarah Mains I’ve found to be very helpful, friendly and knowledgeable and have been a great support to me as a new landlord.

Chester · 22 April 2024

Agent replied · 21 June 2024

That's great to hear Chester, many thanks for taking the time to leave your review. Sarah Mains

5/5

Google

I cannot say how grateful I am to Susan for her support and guidance throughout the selling process of our - very large - family home. She has been both supportive and remarkably patient! Her very professional approach and expert advice has been much valued and I would not hesitate in recommending her to anyone considering putting their property on the market.

Roz · 29 July 2019

Agent replied

Thank you so much for your kind words Roz. I will pass your comments on to Susan and she will be delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Sarah and Helen were happy to help arranging viewings and with all the extras

Selina · 29 July 2019

Agent replied

Thank you for taking the time to leave this great review Selina. Sarah and Helen will be delighted with your comments. Sarah Mains, Director

5/5

Google

We highly recommend Sarah Mains. They are extremely professional and efficient and made the stressful process of selling our house much easier. The staff answer emails and phone calls straight away and are always one step ahead. Thank you very much you are a great team!!PositiveResponsiveness, Quality, Professionalism

Sarah · 22 June 2022

Agent replied · 21 June 2024

Many thanks for your review and your comments about our Newcastle team Sarah. Sarah Mains

5/5

Google

Fantastic experience had so far in the sale of my house. Lucy, Kelly and Donna have all been excellent

David · 24 July 2024

Agent replied · 23 August 2024

We really do appreciate you taking the time to leave your review David, the Newcastle team are delighted with your comments. Sarah Mains

1/5

Google

They instructed the wrong lawyers, made me use another, and that lawyer is terrible. Thank you for making things worse.

Hazal · 2 September 2025

5/5

Google

Helen was helpful, professional and friendly and quick!! Definitely recommend!!

Hollie · 8 April 2020

Agent replied

Thank you for leaving a five star review for Helen Hollie, I know she will be thrilled. Sarah

5/5

Google

Great service from Sarah Mains & great communication and help from Lucy . Thank you all so much.

Kayleigh · 24 July 2024

Agent replied · 23 August 2024

That's great, many thanks for taking the time to leave your review Kayleigh. Sarah Mains.

5/5

Google

Helen Knight at the Jesmond branch was amazing in her assistance to me. I am in Saudi Arabia and was unable to contact her in any way but email. She responded quickly and efficiently to my every query and enabled me to offer on a property and gave that offer accepted within one day. Thank you for your help Helen!

Yvonne · 30 July 2018

Agent replied

Thanks very much for your fantastic review Yvonne, Helen will be thrilled! Kind regards, Julie Knox, Customer Success.

5/5

Google

Helen has been very helpful with my mortgage, highly recommended.

Paul · 29 July 2019

Agent replied

Thank you for the five star review Paul, we really appreciate it. Sarah Mains, Director

5/5

Google

Selling my property through Sarah Mains Residential Ltd in Jesmond was a very positive experience. All of the people I had dealings with were efficient and effective - and friendly, courteous and helpful. I would definitely recommend their service to anyone.

Geoff · 30 July 2019

5/5

Google

Fantastic customer service from Susan Richardson and her team.

Marie · 29 July 2019

Agent replied

Thank you for such a fantastic review Marie, we really appreciate it. Kind regards, Julie Knox, Customer Success.

5/5

Google

Having used a number of other agents I have to say the service and communication from the Fine and Country team has been exceptional. From the initial application, to picking the keys up through to the day to day management of the property we have been nothing but impressed, and would highly recommend using Fine and Country.

Laura · 29 July 2019

Agent replied

Thanks very much for your lovely review Laura, the team will be delighted! Kind Regards, Julie Knox, Customer Success.

5/5

Google

I have been dealing with Sarah mains estate agents gosforth with the purchase of a new property I found Helen and Amy service very efficient, Both very nice to deal with on a daily basis and kept me up to date all the way through. Highly recommend both of them to anyone to deal with, Mrs embleton

Aranlianne · 29 July 2019

Agent replied

Thanks very much for your lovely review! Helen and Amy will be delighted with your kind words. Very best wishes, Julie Knox, Customer Success.

5/5

Google

Helen Knight has been fantastic, extremely efficient and knowledgeable.

Kayleigh · 29 July 2019

Agent replied

That's great to hear Kayleigh. Many thanks for your review. Sarah Mains, Director

5/5

Google

Great service from Sarah Mains in general and Helen Knight in particular. This is the second time I have used Sarah Mains, once as a buyer and now as a seller and on both occasions they have been super prompt, clear and very approachable. Highly recommend and very grateful to Helen for a very quick sale.

Simon · 29 July 2019

Agent replied

Thanks very much Simon for your fantastic review. Helen will be absolutely delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Cannot fault Sarah Mains from start to finish. The service was impeccable. All of the staff that I dealt with (Amie, Wendy and Helen) were totally on the ball, very efficient, friendly and kept me completely in the loop. I would not hesitate to recommend them and I will be using them for all future sales.

Emma · 29 July 2019

Agent replied

Thanks very much for such a fantastic review Emma. Amie, Wendy and Helen will be delighted with your lovely comments. Please do not hesitate to contact the team in the future if they can help you in any way. Kindest regards, Julie Knox, Customer Success.

5/5

Google

Helen Knight has been amazing throughout the process - always re-assuring as it is nerve racking but contacted me as soon as an update came through. Process so far has gone through extremely quickly - very happy! Thank you!

Emma · 29 July 2019

5/5

Google

Great experience with Susan & Graeme from Fine & Country. Very respectful, knowledgable and top service all round. Also, the photography is streets apart from others I have seen. Definitely recommend them to anyone selling a house.

Jon · 31 December 2022

Agent replied

Many thanks for your five star review Jon. We really appreciate you taking the time to do this, Susan and Graeme are delighted with your comments Sarah Mains

5/5

Google

Donna and the whole Sarah Mains team have been fantastic dealing with our house sale. Couldn’t recommend them enough! Been fantastic from start to finish.

Wils0n1995 · 31 October 2023

Agent replied · 30 December 2023

Thank you for your five star review and recommendation Jack. The team are very happy with your comments. Sarah Mains.

5/5

Google

Thank you so much for your great service. Finally a homeowner thanks to you.

Dogukan · 7 June 2024

Agent replied · 21 June 2024

That's great to read Serif, many thanks for your five star review and good luck in your new home. Sarah Mains

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Questions about Sarah Mains Jesmond

Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Gold.

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