Trusted Agent profile · Jesmond · Tyne & Wear
★★★★★
408 reviews across 1 platform
18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
Part of Sarah Mains, see every office.
Sarah Mains's office in Jesmond, Tyne & Wear, at 18c Osborne Road, is rated 4.8 out of 5 across 408 reviews on 1 platform, including 408 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
5/5
GoogleA highly experienced team, always more than happy to go the extra mile. Susan Richardson a particular highlight, providing calm and measured advice to bring matters to completion. Notably achieved a far better financial outcome in the sale of a farm than two competitors.
On behalf of Susan and her team, thank you very much for taking the time to give us such a fantastic review Myles!
5/5
GoogleOutstanding assistance from Lettings Consultant Elliot, consistently went above and beyond normal service. A very professional yet personal setup, have no hesitance in reccomending.
Many thanks for this great review about Elliot. We really appreciate you taking the time to do this Hanney. Sarah Mains
5/5
GoogleRented via Sarah Mains for 1 year. Any maintenance problems were quickly addressed by Phil Hunt and then acted upon. Would recommend renting with them.
Many thanks for your five star review Millie, we really appreciate it. Sarah Mains.
5/5
GoogleHelen Knight provided us with first class customer service and in depth knowledge whilst we were in the very stressful process of selling our home. I would definitely recommend using Sarah Mains Residential based on my experience. Completely professional throughout.
Hi Paul, thank you very much for taking time to do such a fantastic review. Helen will be absolutely delighted. Kind regards, Julie Knox, Customer Success.
5/5
GoogleVery pleased with the service provided during my viewing by Chloe. Excellent service was provided through to my move in date also.
That's great to read Grady. Thank you for taking the time to leave this five star review about Chloe. Sarah Mains
5/5
GoogleI have experienced a really great service from the Sarah Mains team when selling my house. Really good communication and efficient process. Amie, Donna and the rest of the team are clearly very competent.
That's great to hear Alison. Many thanks for taking the time to leave your review, we do appreciate it. Sarah Mains.
3/5
GoogleFirst impression not good. Left message asking for my call to be e returned. No response. I then telephoned again.
I am sorry to hear this Pauline. We are very busy, but of course your call should have been returned. I would be most grateful if you could call our Customer Services Manager, Susan Richardson, on 0191 2390815. Susan will be delighted to help you. Sarah Mains
5/5
GoogleEveryone at Sarah Mains has been very helpful guiding me through the process of buying a house for the first time.
Many thanks for your five star review Josh, we do appreciate it. Sarah Mains
5/5
GoogleHelen looked after us very well with both the sale of our existing property and the purchase of our new property. She was incredibly supportive and helpful throughout. I have been recommending her to friends and colleagues.
Thank you for your review and for recommending Helen. That's great! Sarah Mains, Director
5/5
GoogleHelen looked after us very well with both the sale of our existing property and the purchase of our new property. She was incredibly supportive and helpful throughout. I have been recommending her to friends and colleagues.
Thank you for your review and for recommending Helen. That's great! Sarah Mains, Director
5/5
GoogleExcellent service, mainly dealt with Helen who was very open with information and very happy to help with anything. Would recommend
5/5
GoogleThis was my first experience of dealing with Sarah Mains Ltd and they have been the ultimate professionals...and have offered friendly and helpful service.PositiveProfessionalism
Thank you for your 5 star review Sean. I am glad that your first experience of Sarah Mains was so positive. Sarah Mains
5/5
GoogleSuperb, informative, caring customer service from everyone we had contact with. Alison and Megan in particular were brilliantly helpful - thank you!PositiveResponsiveness, Quality, Professionalism
I really appreciate you taking the time to post this 5 star review Nicola, very many thanks. Sarah Mains
5/5
GoogleMy partner and I have had a very positive experience renting a flat through Sarah Mains. They have been very responsive to emails and have gone above and beyond.PositiveResponsiveness, Professionalism
Many thanks for taking the time to leave this review Lauren, we really appreciate it. Sarah Mains
5/5
GoogleThe essence of a good estate agent lies in communication, good advice and a determination to guide you towards a successful sale. Susan Richardson always does her best and you can’t ask for more than that!
This is a great review, I know that Susan will be delighted. Many thanks Lynne. Sarah Mains, Director
1/5
GooglePossibly the worst estate agent in the whole of my landlord experience. Slow and inexperienced staff. Avoid at all costs. I am taking them to Property ombudsman service so that will tell you what you need to know.....
5/5
GoogleI was a tenant for 2 years in a property managed by Sarah Mains. Very professional service never had any major issues. Highly recommend.
Many thanks for your great review and recommendation Yuhua. Sarah Mains
5/5
GoogleEveryone we have dealt with st Sarah Mains have been extremely pleasant & helpful. Helen who showed us around the property was very friendly & knowledgeable, about the property & the area we were looking .
Thanks very much for your five star review Helen, we are absolutely delighted that you were happy with the service you received. Kind regards, Julie Knox, Customer Success.
5/5
GoogleI'm in the process of purchasing by first home through Sarah Mains, and the service has been excellent. Helen Knight has put me at ease throughout and helped make things as clear as possible
I know that Helen will be thrilled with your review Jeni, many thanks. Sarah Mains, Director
3/5
GoogleA bit more expensive on the fees side than their competitors, and in parts communication from the post-sales team wasn't great, but all in all, a fairly decent estate agent experience (Seller perspective)
Thanks very much Emma.
5/5
GoogleHighly thorough, professional and able to offer sage, realistic and well-supported advice. Also, a superb commitment to customer service.PositiveQuality, Professionalism
Thank you for your review Richard. I know that Amie is delighted with your comments. Sarah Mains.
5/5
GoogleFirst time I have used this agent, have to say I have received first class service from start to finish. Viewings scheduled in diary in good time, fab help from everyone. Thanks
Thank you for taking the time to leave a review Janice, I am glad to read that the service was first class. Sarah Mains, Director
5/5
GoogleExcellent friendly professional service keep you informed throughout the Sale/purchase highly recommend 👍 …
Thank you for leaving your review Michael, we do appreciate it. Sarah Mains
5/5
GoogleHelen in the Sarah Mains Jesmond office has offered invaluable advice and guidance when searching for investment properties for myself. I would not hesitate to recommend this agent to my associates.
Thanks very much for such a fantastic review John, Helen will be thrilled! Kind regards, Julie Knox, Customer Success.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Gold.
