Trusted Agent profile · Jesmond
Verified
★★★★★
433 reviews across 2 platforms
119-121 St George's Terrace, Jesmond, NE2 2DN
Sarah Mains Residential's office in Jesmond, at 119-121 St George's Terrace, is rated 4.8 out of 5 across 433 reviews on two platforms, including 431 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Send Sarah Mains Residential Newcastle a message.
The Trusted Agent 2026 results for Sarah Mains Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
5/5
GoogleElliot Scott works with us smoothly and is an employee who is distinguished by his high-class, polite, good manners, quick response to emails, and he completes tasks quickly and in the best condition.
We really appreciate your wonderful review for Elliot. So glad to read your comments, many thanks. Sarah Mains
5/5
GoogleAfter experiencing another estate agents I had lost faith that there were any good ones. I can only say that the experience with Sarah Mains has been nothing short of exceptional. Thank you
What a brilliant review Jenna, many thanks for taking the time to write this. Sarah Mains
5/5
GoogleConsistently excellent communication and guidance from every staff member I was in contact with with throughout the process. Prospective tenants were well vetted, and the property was let to suitable applicants very quickly.
5/5
GoogleLucy Flannigan, thank you very much for all your help yesterday (16/09/24), you squeezed us in for a viewing on the day which you didn’t have to and helped me and my wife make up our mind for our house. You where so friendly and amazing and …
What a wonderful review for Lucy. Thank you for taking the time to write this Oktay. Sarah Mains
5/5
GoogleSarah Mains Newcastle team were great helping me sell my house. They were incredibly helpful, knowledgeable, and responsive to queries. I'd definitely recommend them.
Many thanks for taking the time to leave your review and for your recommendation Lenora, it is appreciated. Sarah Mains
2/5
GoogleI don't know why letting agents use this company. To even ask the simplest of questions cos the details are not on the website they ask people to send their credit report. I don't think anyone wants to do that if it's just to ask something …
If you would like to discuss your concerns with us Geri please do give us a call on 0191 2390815 Sarah Mains
1/5
GoogleThese are the type of properties that Sarah mains let their tenets stay in
I am both surprised and concerned to see this, as it is certainly not usual. We don't currently hold a record for you under this name so please could you call us on 0191 2390815 so that we can discuss your concerns. I note that the date on the photos you have shared is November 2022. Sarah Mains
5/5
GoogleGreat staff in all the branches. Good communications and very proactive. Loads of knowledge and Jacob’s expertise really helped with selling the property!
Thank you for your review, Jacob is delighted with your comments. Sarah Mains
1/5
GoogleThey instructed the wrong lawyers, made me use another, and that lawyer is terrible. Thank you for making things worse.
So sorry to read this Hazal. Our Customer Services Department will be contacting you about this. Sarah Mains
5/5
GoogleI have found Lucy to be very helpful ,understanding and very easy to talk to ,nothing is a bother to o her,I can quite happy give her a five star rating,
That's great to read Sheila, many thanks. Lucy is thrilled with your comments. Sarah Mains
5/5
GoogleFirst of all I would like to thank Amy of Sarah Mains, Jesmond Offiice, on her professionalism while valuing the two properties we wanted to sell and arranging photography and brochures to a high quality. …
Thank you for taking the time to post this wonderful review Helen. We have a great team in Jesmond who are delighted with your comments. Sarah Mains.
5/5
GoogleWe had the pleasure of dealing with Susan throughout the purchase of our new home. Susan was professional, courteous and kept us updated at all times. At a very stressful time we were grateful for having Susan as our point of contact. …
Thank you for your five star review Phil. I know that Susan will be very happy with your comments. Sarah Mains, Director
4/5
GoogleWell located and managed property. Chloe, Elliott and the team worked efficiently for the letting. Highly recommended.
Many thanks for taking the time to leave your review William. Sarah Mains
5/5
GoogleJust wanted to say a huge thank you to Helen for all of her hard work and support. We had a negative experience with another local agent and moved to Sarah Mains. They were incredibly supportive and we secured the house we wanted!
Thank you for your review Ross. I am so glad that you had a good experience with Sarah Mains. Sarah Mains, Director
5/5
GoogleI purchased my current property through Sarah Mains 3 years ago and didn’t hesitate in using them when it came to selling it. Amy was incredibly helpful in all aspects of arranging the sale (and made the property look great in the photos!) …
Thanks very much for your five star review. Amy and Wendy will be really pleased you were happy with the service and please get in touch if we can help you again in the future. Kind regards, Julie Knox, Customer Success.
1/5
GoogleLived with them and had no problems until it came to moving out and they are refusing to return my deposit or even complete checks for them, would avoid!
I am sorry that you have had cause to leave a one star review but we are happy to discuss this with you. Please call 0191 2390815 if you would like to do this. Sarah Mains
5/5
GoogleElliot has been very approachable & helpful in sorting out the place we wanted to rent.
That's great, many thanks for taking the time to leave this review about Elliot. Sarah Mains
5/5
GoogleSarah mains estate agents have been excellent in their support selling mu property. Their sincerity and communication skills are exceptional and i foubd thos a refresjing chamge. Thankyou for all your help.
5/5
GoogleVery pleased with the service provided by the team of Sarah Mains Jesmond. Constructive and very sensible valuation by Amie Lynch was followed by a quick offer which I could accept. The follow on from the offer to completion was good and, …
Thanks very much for such a great review Kurt, Amie and the team will be delighted! Kind regards, Julie Knox, Customer Success.
5/5
GoogleWe sold 2 properties through Sarah Mains - Fine and Country. Viewings were arranged quickly and efficiently and both properties sold within a week. Susan Richards kept us updated throughout the initial process. Michelle Mutch then took …
That's great to hear Helen. Many thanks for taking the time to leave a five star review. Susan and Michelle will be thrilled. Sarah
5/5
GoogleDonna was really helpful when we were buying our home 6 months ago. Thanks again
Many thanks for your 5 star review Vicki. Sarah Mains
5/5
GoogleWe've recently bought and sold through Sarah Mains and had a brilliant experience dealing with the team throughout the process. A special shout out MUST go to Donna Bell in the Sales Progression team. She was simply a pleasure to deal with …
Thank you for taking the time to leave a five star review Lauren. Donna is a credit to us and she is delighted with your comments. Sarah Mains
5/5
GoogleHave used Sarah Mains on more than one occasion over the years. Always go back to them because they are always professional, prompt to answer queries, offer good advice for marketing options, and kept me informed at each stage of the sale. …
Many thanks for this great review Karen. Donna is thrilled with your comments. Sarah Mains
5/5
GoogleSusan Richardson is the most professional person I have dealt with in the property market. I have bought and sold quite a few properties now and Susan's level of care, consideration and effort was exceptional. Susan was always happy to go …
Thank you so much for such an outstanding review Maximilian. Susan is very touched by your kind words and it has absolutely made her day! Kindest regards, Julie Knox, Customer Success.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Sarah Mains Residential, Jesmond won Gold.
Send Sarah Mains Residential Newcastle a message.
