Trusted Agent profile · Jesmond
Verified
★★★★★
433 reviews across 2 platforms
119-121 St George's Terrace, Jesmond, NE2 2DN
Sarah Mains Residential's office in Jesmond, at 119-121 St George's Terrace, is rated 4.8 out of 5 across 433 reviews on two platforms, including 431 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sarah Mains Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
5/5
GoogleI would like to thank Amie Lynch who is a valuer for Sarah Mains who took much care and time in valuing the sale of our flat in Heaton and took great images to promote the sale which I was impressed with. The flat was sold in 2 weeks and …
Thank you for your review Vicki, I know that Amie will be thrilled. Sarah
5/5
GoogleMy purchase was handled with the upmost professionalism by Susan Richardson at Sarah Mains from viewing to completion. I couldn’t recommend Susan and the company highly enough!
Thank you for your wonderful review Gavin, I know that Susan is delighted with your comments. Sarah Mains
5/5
GoogleLucas from the Jesmond branch has been super helpful when renting my property out. He is always quick to reply and has made this process a lot smoother.
That's great Ruby! Many thanks for your lovely review for Lucas. Sarah Mains
5/5
GoogleThoroughly impressed with the top quality communication. Lauren was a particular credit to the team!
Many thanks for taking the time to leave a five star review, Lauren is delighted. Sarah Mains
5/5
GoogleWe have been really impressed with Sarah Mains Jesmond. We needed to find somewhere to live very quickly when the sale of our flat went through faster than expected and the staff, particularly Josh, have been a superstars helping us get sorted and We look forward to moving into our new place.
Thank you for your great review Kathryn, I am pleased to read that you have been impressed. Sarah Mains, Director
5/5
GoogleFrom my initial phone call with Megan Adams, I knew I had made the right choice choosing to sell with Sarah Mains. Megan is so thorough, super efficient, helpful, genuinely interested in me as a person and my requirements, but most of all, …
Thank you for this wonderful review Vanessa. I know that Megan is delighted with your comments about the service you received. I also appreciate your recommendations. Sarah Mains
5/5
GoogleWe have just bought our first house through Sarah Mains and cannot fault the service that Donna Bell (Jesmond Office) provided from start to finish. Donna was always available to take our calls or respond to emails within a matter of hours …
This a great review, many thanks Claire, Donna will be delighted. Sarah Mains
5/5
GoogleThey done my documentation very quickly like with in 2 to 3 days and then i got the keys with in 4 days of the process started. Im really happy of their customer service and the commitment
5/5
GoogleI love the quick response whenever you send them a message or email, and we are happy for helping us get our new apartment. The customer service is beautiful. Thank you.
What a lovely review. We really so appreciate it, many thanks. Sarah Mains
5/5
GoogleGreat agency - we have used them twice now to find a home to rent. Susan and the team are fantastic - they have the perfect level of professionalism and friendliness. I would not hesitate to recommend to family and friends. Thanks so much for all your help Susan!
Thank you for your great review Rachael, we really appreciate it, I know Susan will be thrilled with your comments. Sarah Mains, Director
5/5
GoogleMy first time selling a house. Everyone I dealt with at Sarah Mains was friendly and knowledgeable. All costs were clearly explained and the sale went through really quickly, which was great. I would highly recommend using Sarah Mains.
5/5
GoogleVery professional and good communication in sales progression. Nice gift as an extra touch on getting the keys day
5/5
GoogleThese guys Elliot & Scott were very helpful throughout the application process to let a lovely flat, definitely recommend looking there first for rental & buying, moreso than some others especially as a student.
Many thanks Henry for taking the time to write this review. I know that Scott and Elliot are delighted. Sarah Mains
1/5
GoogleI spoke to them twice to see the house they gave me an appointment but not once did anyone come to show the house or open the door? I knocked on the door many times.
I am sorry to see that you have had cause for concern. I would be grateful if you could call 0191 2390815 to discuss this further, if you would like to. Sarah Mains
5/5
GoogleFantatic experience with Sarah Mains Fine & Country , Susan Richardson and her team are absolutely first class, professional in everything they do, sold our home in a matter of viewing and achieved an outstanding offer for us. Its been a pleasure from start to finnish, thank you so much.
Thank you very much for taking time to do such a fantastic review. Susan and the team will be absolutely delighted with your comments. Kind regards, Julie Knox, Customer Success.
5/5
GoogleDonna was fantastic to deal with. Wasn't easy with difficult sellers and for all the purchase for us didn't go through I would highly recommend as you are in safe hands with Donna.
Many thanks for your 5 star review Craig, Donna is delighted with this. Sarah Mains
5/5
GoogleWe had an offer on our house within 3 weeks of putting it up for sale with the Jesmond office. Amie meagan and Donna were brilliant very helpfull they could not have done more ,we would highly recommend them all.
That's great to hear Jill. Thank you for your review, I know that Amie, Megan and Donna will be delighted. Sarah Mains
5/5
GoogleHelen Knight was brilliant from our first viewing right through to completion nothing was too much trouble she even arranged it so that our fireplace company could get access to survey for our new log burner ahead of our moving in date so …
I know that Helen will be thrilled with your 5 star review, many thanks Stephanie and Paul
5/5
GoogleAmazing staff, always keeping us updated on the progress of the sale and going above and beyond to provide an excellent service.
Many thanks Bruno, we really do appreciate your review. Sarah Mains
5/5
GoogleConsistently excellent communication and guidance from every staff member I was in contact with with throughout the process. Prospective tenants were well vetted, and the property was let to suitable applicants very quickly.
5/5
GoogleElliot Scott works with us smoothly and is an employee who is distinguished by his high-class, polite, good manners, quick response to emails, and he completes tasks quickly and in the best condition.
We really appreciate your wonderful review for Elliot. So glad to read your comments, many thanks. Sarah Mains
5/5
GoogleAfter experiencing another estate agents I had lost faith that there were any good ones. I can only say that the experience with Sarah Mains has been nothing short of exceptional. Thank you
What a brilliant review Jenna, many thanks for taking the time to write this. Sarah Mains
5/5
GoogleAmie Lynch is business savvy while being a genuinely nice person. Her valuation skills are elegant and she was right when she told me that marketing my home would be fun for both of us. Who would have believed it - it actually was! I got a …
Thank you very much Jane for such an outstanding five star review. Amie and the team in the Newcastle branch are absolutely delighted with your comments! Kind regards, Julie Knox, Customer Success.
5/5
GoogleI primarily dealt with Wendy from the Jesmond office in relation to the sale of my property and found her (& every other member of staff I dealt with) to be efficient, polite, friendly and helpful. I was kept up to date at all times and was …
Thanks very much for such a great review Andrea, Wendy and the team in Jesmond will be absolutely delighted. Kind regards, Julie Knox, Customer Success.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Sarah Mains Residential, Jesmond won Gold.
