Trusted Agent profile · Jesmond
Verified
★★★★★
433 reviews across 2 platforms
119-121 St George's Terrace, Jesmond, NE2 2DN
Sarah Mains Residential's office in Jesmond, at 119-121 St George's Terrace, is rated 4.8 out of 5 across 433 reviews on two platforms, including 431 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sarah Mains Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
5/5
GoogleHighly thorough, professional and able to offer sage, realistic and well-supported advice. Also, a superb commitment to customer service.
Thank you for your review Richard. I know that Amie is delighted with your comments. Sarah Mains.
5/5
GoogleHaving just started with Sarah mains I have had the following experience. I was introduced to all members of the jesmond branch and given a full insight to their respective rolls. …
Many thanks for your review Jonathan, I know Josh will be delighted with your comments. Sarah Mains, Director
5/5
GoogleExcellent service from start to finish Helen couldn’t be more helpful I can’t actually can’t believe how easy it’s been too sell not too mention our house was on the market …
Thank you for the great review Paul. Helen and the Jesmond team will be delighted. Sarah Mains, Director
5/5
GoogleWhat a first class and professional service I have received from sarah mains. I was assisted with the very quick sale by both Helen knight and Helen Lane, …
That's great to hear David, thank you for your review. Sarah
5/5
GoogleFirst time I have used this agent, have to say I have received first class service from start to finish. Viewings scheduled in diary in good time, fab help from everyone. Thanks
Thank you for taking the time to leave a review Janice, I am glad to read that the service was first class. Sarah Mains, Director
5/5
GoogleThis was my first experience of dealing with Sarah Mains Ltd and they have been the ultimate professionals...and have offered friendly and helpful service.
Thank you for your 5 star review Sean. I am glad that your first experience of Sarah Mains was so positive. Sarah Mains
3/5
GoogleA bit more expensive on the fees side than their competitors, and in parts communication from the post-sales team wasn't great, but all in all, a fairly decent estate agent experience (Seller perspective)
Thanks very much Emma.
5/5
GoogleHelen was extremely professional and helpful and responded to phone calls and emails very promptly.
5/5
GoogleCalled into Sarah Mains Jesmond where I was greeted by Janine Bainbridge who was polite and courteous. Asking what I was looking for, she found the information straight away. …
I am glad to hear that you would recommend Janine and Sarah Mains, thank you Michael. Sarah Mains, Director
5/5
GoogleReally friendly and super helpful. Helen answered all my questions within a few minutes, couldn't answer my phone while at work so everything was sorted via emails which was fab!
Thank you for leaving a five star review Jess. I know that Helen will appreciate your comments. Sarah Mains, Director
5/5
GoogleI have used Sarah Mains on two occasions and found them to be very professional and efficient. I switched to Sarah Mains after poor experiences with another agents and although they may not be the cheapest, it is worth it for the extra quality and peace of mind during a stressful process. Highly recommended.
5/5
GoogleSuperb, informative, caring customer service from everyone we had contact with. Alison and Megan in particular were brilliantly helpful - thank you!
I really appreciate you taking the time to post this 5 star review Nicola, very many thanks. Sarah Mains
5/5
GoogleAll of the team have made the process of selling my home so much less stressful and I would recommend to anyone. Thank you so much for all your help. Xx
Thanks very much for this fantastic review Victoria, we are delighted we made selling stress free! Kind regards, Julie Knox, Customer Success.
5/5
GoogleHelen in the Sarah Mains Jesmond office has offered invaluable advice and guidance when searching for investment properties for myself. I would not hesitate to recommend this agent to my associates.
Thanks very much for such a fantastic review John, Helen will be thrilled! Kind regards, Julie Knox, Customer Success.
5/5
Google. Aime Lynch valued our property and was thorough,efficient and personable. I have every confidence the excellent service will continue when the house goes on the market in the New Year.
thanks very much for your fantastic review Jane, Amie will be delighted! Kind regards, Julie Knox, Customer Success.
5/5
GoogleSarah Mains have been fantastic throughout the sale of our house. Both Megan and Susan have been responsive, professional and supportive at every stage of the process. They have answered all of our questions quickly and have given clear and considered advice when we have needed it. We would very highly recommend them!
5/5
GoogleGreat customer service and really friendly team. Guide you through all requirements needed to sell your home and are more than accommodating with your own schedule. I would definitely recommend.
Thanks very much for such a great review Rob, kind regards, Julie Knox, Customer Success.
5/5
GoogleFantastic service from Helen at Sarah Maines. We were kept informed at every stage. Really cannot fault the friendly, informative help received. Thank you so much. Emma Robinson.
Helen will be delighted with your comments Emma. Many thanks for your review. Sarah Mains, Director
5/5
GoogleSusan Richardson handled our sale in a manner which should be an example to other estate agents we have used in the past. Prompt courteous service
Many thanks for the great review John. I know that Susan will be delighted. Sarah Mains, Director
5/5
Google1st class service provided during what is always going to be stressful when selling your house . Susan Richardson and her staff excelled at the service provided …
Thanks very much Rob, your five star review is very much appreciated!
5/5
GoogleGreat team, Very helpful throughout the process. Helen played a vital part in getting the sale done for both parties. Much appreciated.
Many thanks for taking the time to leave a review Charlie, Helen will be delighted. Sarah
5/5
GoogleExtremely professional and responsive. Despite these challenging times communication was excellent and the whole service smooth from beginning to end.PositiveResponsiveness, Quality, Professionalism
Many thanks for your review Viv, they certainly are challenging times. Sarah Mains
5/5
GoogleAn excellent and helpful staff I had problems selling this flat for over 6 months until I switched and within weeks I had an offer. …
Thanks very much for your five star review! Kind regards, Julie Knox, Customer Success.
5/5
GoogleAbsolutely fantastic experience dealing Sarah and the rest of the team at this branch made everything so easy would 100% recommend.
Thank you for the great review Lee, I know that Sarah will be delighted. Sarah Mains
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Sarah Mains Residential, Jesmond won Gold.
