Trusted Agent profile · Jesmond
Verified
★★★★★
433 reviews across 2 platforms
119-121 St George's Terrace, Jesmond, NE2 2DN
Sarah Mains Residential's office in Jesmond, at 119-121 St George's Terrace, is rated 4.8 out of 5 across 433 reviews on two platforms, including 431 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sarah Mains Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
5/5
GoogleRented via Sarah Mains for 1 year. Any maintenance problems were quickly addressed by Phil Hunt and then acted upon. Would recommend renting with them.
Many thanks for your five star review Millie, we really appreciate it. Sarah Mains.
5/5
GoogleHelen Knight at the Jesmond branch was amazing in her assistance to me. I am in Saudi Arabia and was unable to contact her in any way but email. She responded quickly and efficiently to my every query and enabled me to offer …
Thanks very much for your fantastic review Yvonne, Helen will be thrilled! Kind regards, Julie Knox, Customer Success.
5/5
GoogleI have experienced a really great service from the Sarah Mains team when selling my house. Really good communication and efficient process. Amie, Donna and the rest of the team are clearly very competent.
That's great to hear Alison. Many thanks for taking the time to leave your review, we do appreciate it. Sarah Mains.
5/5
GoogleI cannot say how grateful I am to Susan for her support and guidance throughout the selling process of our - very large - family home. She has been both supportive and remarkably patient! Her very professional approach and expert advice has …
Thank you so much for your kind words Roz. I will pass your comments on to Susan and she will be delighted! Kind regards, Julie Knox, Customer Success.
5/5
GoogleWe recently took the momentus decision to sell our home and choose Sarah Mains as our agent. In these initial stages our primary contact has been with Amie Lynch. Amie has held our hand through the process from discussing our options and …
Thanks very much for your lovely words Angela. Amie will be so grateful that you have taken the time to give such a fantastic review. We wish you the very best and please let us know if we can do anything at all. Kind regards, Julie Knox, Customer Success.
5/5
GoogleSarah Mains as an Estate agent selling our house was fantastic. Through their proffessional approach , attention to detail and the amazing Amie Lynch we had an offer within 3 days and was sold within 5 days. This greatly exceeded our …
Thanks very much James & Phil for such a brilliant review. Amie and the team will be thrilled that you were very happy with the service. Kind regards, Julie Knox, Customer Success.
5/5
GoogleRented via Sarah Mains for 1 year. Any maintenance problems were quickly addressed by Phil Hunt and then acted upon. Would recommend renting with them.
Many thanks for your five star review Millie, we really appreciate it. Sarah Mains.
5/5
GoogleExcellent friendly professional service keep you informed throughout the Sale/purchase highly recommend 👍 …
Thank you for leaving your review Michael, we do appreciate it. Sarah Mains
5/5
Googlehaving decided to sell my apartment i had 3 valuations carried. Sarah Mains were by far the most impressive with their pitch, very professional with good quality supporting documentation and a good clear plan of how they intend to market …
It's great to know that you are delighted, thank you for your review. Sarah Mains, Director
5/5
GoogleHave just completed today and I'm delighted with the service I received from Lorraine and Kelly in the Low Fell branch and Sharon and Lyndsey at the Whickam one. Thank you for all making selling my house as painless as possible
Thanks very for your five star review Sarah. We are delighted that you have completed today and that you have been very pleased with our service. Kind regards, Julie Knox, Customer Success.
5/5
GoogleVery pleased with the service provided during my viewing by Chloe. Excellent service was provided through to my move in date also.
That's great to read Grady. Thank you for taking the time to leave this five star review about Chloe. Sarah Mains
5/5
GoogleI was a tenant for 2 years in a property managed by Sarah Mains. Very professional service never had any major issues. Highly recommend.
Many thanks for your great review and recommendation Yuhua. Sarah Mains
5/5
GoogleHelen Knight provided us with first class customer service and in depth knowledge whilst we were in the very stressful process of selling our home. I would definitely recommend using Sarah Mains Residential based on my experience. Completely professional throughout.
Hi Paul, thank you very much for taking time to do such a fantastic review. Helen will be absolutely delighted. Kind regards, Julie Knox, Customer Success.
5/5
GoogleWe have just bought our first property through Sarah Mains and highly recommend them. They are helpful and very knowledgeable and the process was extremely smooth. Any queries or concerns were answered promptly and there was transparency at …
Thanks very much Stephanie for such a lovely review. Both Susan's will be absolutely delighted to read your words. Kind regards, Julie Knox, Customer Success.
5/5
GoogleService exceptional, regular contact with Susan and constant updates Highly recommend
Many thanks for taking the time to leave this review Freda, Susan is really pleased with your comments. We really do appreciate you doing this. Sarah Mains
5/5
GoogleHelen looked after us very well with both the sale of our existing property and the purchase of our new property. She was incredibly supportive and helpful throughout. I have been recommending her to friends and colleagues.
Thank you for your review and for recommending Helen. That's great! Sarah Mains, Director
5/5
GoogleExcellent service, mainly dealt with Helen who was very open with information and very happy to help with anything. Would recommend
5/5
GoogleMy partner and I have had a very positive experience renting a flat through Sarah Mains. They have been very responsive to emails and have gone above and beyond.
Many thanks for taking the time to leave this review Lauren, we really appreciate it. Sarah Mains
5/5
GoogleI was a tenant for 2 years in a property managed by Sarah Mains. Very professional service never had any major issues. Highly recommend.
Many thanks for your great review and recommendation Yuhua. Sarah Mains
5/5
GoogleWe have 7 property' s with the office and we have had exceptional and helpful service with good advice ; this illustrated there indepth knowledge of the local property market.Service has always been polite ,informative and efficient. …
Thanks very much for such a fantastic review Neil. Our Property Management Team will be absolutely delighted! Kind regards, Julie Knox, Landlord Success.
5/5
GoogleGreat service and personal attention for a lovely team,
Thank you Michael, a lovely five star review. Sarah Mains
1/5
TrustpilotAbsolutely Useless
Absolutely Useless! Worst estate agents I have ever had the misfortune to come across! Staff are rude and homophobic. Horrid experience from start to finish
5/5
GoogleEveryone we have dealt with st Sarah Mains have been extremely pleasant & helpful. Helen who showed us around the property was very friendly & knowledgeable, about the property & the area we were looking .
Thanks very much for your five star review Helen, we are absolutely delighted that you were happy with the service you received. Kind regards, Julie Knox, Customer Success.
5/5
GoogleI'm in the process of purchasing by first home through Sarah Mains, and the service has been excellent. Helen Knight has put me at ease throughout and helped make things as clear as possible
I know that Helen will be thrilled with your review Jeni, many thanks. Sarah Mains, Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Sarah Mains Residential, Jesmond won Gold.
