Trusted Agent profile · Jesmond
Verified
★★★★★
433 reviews across 2 platforms
119-121 St George's Terrace, Jesmond, NE2 2DN
Sarah Mains Residential's office in Jesmond, at 119-121 St George's Terrace, is rated 4.8 out of 5 across 433 reviews on two platforms, including 431 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sarah Mains Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
5/5
GoogleReceived fantastic service from all members of staff that I’ve spoken to. Chloe showed me around my now new home she was so professional and really polite. Thank you!
Many thanks for your review Louise, it's great to read your comments about Chloe. Sarah Mains
5/5
GoogleHelen Knight has been amazing throughout the process - always re-assuring as it is nerve racking but contacted me as soon as an update came through. Process so far has gone through extremely quickly - very happy! Thank you!
5/5
GoogleHelen has helped me to find my first home, I couldn’t be happier with the service Helen provided throughout my search. I spoke to Helen via Email and it was like I knew her in person, after having a …
5/5
GoogleAfter such a lacklustre experience with another agent, Sarah Mains restored my faith in customer service. From my initial meeting with Amy who valued my property she reassured me with her professionalism, knowledge and advice. Every step of …
Thank you for this wonderful review Jo. I know that everyone is absolutely thrilled with your lovely comments. Sarah Mains
5/5
GoogleGreat service from Sarah Mains in general and Helen Knight in particular. This is the second time I have used Sarah Mains, once as a buyer and now as a seller and on both occasions they have been super prompt, clear and very approachable. Highly recommend and very grateful to Helen for a very quick sale.
Thanks very much Simon for your fantastic review. Helen will be absolutely delighted! Kind regards, Julie Knox, Customer Success.
5/5
GoogleCannot fault Sarah Mains from start to finish. The service was impeccable. All of the staff that I dealt with (Amie, Wendy and Helen) were totally on the ball, very efficient, friendly and kept me completely in the loop. I would not hesitate to recommend them and I will be using them for all future sales.
Thanks very much for such a fantastic review Emma. Amie, Wendy and Helen will be delighted with your lovely comments. Please do not hesitate to contact the team in the future if they can help you in any way. Kindest regards, Julie Knox, Customer Success.
5/5
GoogleHello Elliot, Thank you for your tremendous help in ensuring my family secures a new home. I greatly appreciate your great effort and dedication to work. …
This is a wonderful review Asela, thank you. Elliot is thrilled with your comments. Sarah Mains
5/5
GoogleWe highly recommend Sarah Mains. They are extremely professional and efficient and made the stressful process of selling our house much easier. The staff answer emails and phone calls straight away and are always one step ahead. Thank you very much you are a great team!!
Many thanks for your review and your comments about our Newcastle team Sarah. Sarah Mains
5/5
GoogleWe completed today and must say the service from Sarah Mains has been spot on from start to finish. Totally modern, thoroughly embracing technology which is essential but, equally important, providing a level of service that is …
Many thanks for your wonderful review Ernest. I know that the Newcastle team are delighted with your comments. Sarah Mains
5/5
GoogleHelen Knight has been amazing throughout the process - always re-assuring as it is nerve racking but contacted me as soon as an update came through. Process so far has gone through extremely quickly - very happy! Thank you!
5/5
GoogleWe would definitely like to leave 5 stars for Donna Bell at Sarah Mains Jesmond. She went above and beyond during our purchase and couldn't have been better as reassuring us and getting things done quickly, especially when it got stressful! She's absolutely fab at her job and is an asset to the company. Thanks for all your help!
5/5
GoogleHelen and the team at Sarah Mains have provided an excellent service. They actively searched for properties meeting my requirements and kept in regular contact with different options. Helen was aways very informative and friendly. I felt …
5/5
GoogleMust admit I tried another Estate Agent first without much luck, just got the feeling they were not committed 100%. I changed to Sarah Mains, I contacted Wendy at the Osborne Rd branch and after a …
Thank you very much James for such a glowing review. I will pass on your praise and kind words to Wendy and the team involved and I'm sure they will be absolutely delighted! Kindest regards, Julie Knox, Customer Success.
5/5
GoogleThank you all for helping with the sale of my flat! I have communicated with lovely staff across the board but big thanks for Rachael and Donna for being so helpful and making the process feel personal.
Thank you for taking the time to leave this great review Naomi, Rachael and Donna are delighted with your comments. Sarah Mains
5/5
GoogleRented via Sarah Mains for 1 year. Any maintenance problems were quickly addressed by Phil Hunt and then acted upon. Would recommend renting with them.
Many thanks for your five star review Millie, we really appreciate it. Sarah Mains.
5/5
GoogleI had an excellent experience with the Sarah Mains Jesmond team. I would like to thank @Donna Bell (sales progression team) who had been brilliant.
Many thanks for your five star review Aamir. Donna is thrilled with your comments. Sarah Mains.
1/5
GooglePossibly the worst estate agent in the whole of my landlord experience. Slow and inexperienced staff. Avoid at all costs. I am taking them to Property ombudsman service so that will tell you what you need to know.....
5/5
GoogleOutstanding assistance from Lettings Consultant Elliot, consistently went above and beyond normal service. A very professional yet personal setup, have no hesitance in reccomending.
Many thanks for this great review about Elliot. We really appreciate you taking the time to do this Hanney. Sarah Mains
5/5
GoogleEexcellent services and professional advise provided for the rental of the property
That's great to read, many thanks for your five star review. Sarah Mains
5/5
GoogleThis the second time i have used SMR LTD for property sale purposes. They are a truly professional team and we would not hesitate in recommending their services. Beginning with initial first visit by Amie Lynch (sales survey) moving onto …
Thank you for this fabulous review Steve and Sue. We really would appreciate your recommendation. Amie, Megan and Donna are thrilled with your comments. Sarah Mains
5/5
GoogleWe have had a really positive experience working with Megan Adams from the Sales Negotiation team. She has been so approachable and helpful throughout, responding quickly to phone calls/emails and answering our questions in a polite and professional manner. Thank you!
Many thanks for your review Emma. Megan is delighted with your comments. Sarah Mains
5/5
GoogleScott keeps me informed, responds to queries in a timely manner.
That's great David! Thank you for taking the time to leave a five star review for Scott. Sarah Mains.
5/5
GoogleHelen at Sarah Mains Low Fell branch couldn't be more helpful, always keeping us updated on new properties, answering our numerous questions promptly with a cheery disposition. Nothing was too much trouble. I highly recommend Sarah Mains whether your buying or selling. A first class service all round. 🙂 …
Thanks very much Carol for such a fantastic five star review. Helen will be thrilled at how happy you are with the service. Kind regards, Julie Knox, Customer Success.
5/5
GoogleVery useful information from Lucy. Thanks for being so helpful.
Thank you for your taking the time to leave a review Chris, Lucy is delighted with your comments. Sarah Mains
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Sarah Mains Residential, Jesmond won Gold.
