Trusted Agent profile · Jesmond
★★★★★
387 reviews across 2 platforms
117 St. Georges Terrace, Jesmond, NE2 2DN
Bowson's office in Jesmond, at 117 St. Georges Terrace, is rated 4.6 out of 5 across 387 reviews on two platforms, including 337 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Bowson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
5/5
GoogleSo far so good. Prompt and polite service and they do what they say they’re going to do. I’ve been using them for around four months so far to run my rental property.
Hi Marylou, Thank you for your kind words! We’re glad to hear our team has been prompt and reliable in managing your rental property.
5/5
GoogleI found Bowsons an excellent agent. In particular, my dealings with Nadine have been very positive. She is obliging, friendly and always very responsive. Thank you.
Hello Charlotte, Thank you very much for your wonderful feedback. We’re so pleased to hear that you’ve found Bowson to be an excellent agent and that your experience with Nadine has been such a positive one. She truly takes pride in being helpful, friendly and responsive, so your kind words will mean a great deal to her. We really appreciate you taking the time to share your experience, and we’re always here if you need anything further.
5/5
GoogleWe just bought a house through Bowson and were very happy with the whole process. Sam was really helpful and communicative, kept us in the loop and was always helping to hurry things along! Thanks a lot Sam, Polly & Robb :-)
Thank you so much for the kind review Polly! Wishing you and Rob all the best with your new project :)
5/5
GoogleI'm very happy with this agency. Sam was very kind and helpful. Everything was done very quickly. Just a few minutes after viewing, the agency contacted the landlord and I received a call informing me that my offer had been accepted by him. I hope to find a flat with them next year as well.
Thank you for your kind review ! This is much appreciated!
5/5
GoogleBowson properties made the process of finding a property and the relevant paperwork very straightforward, in particular John and Reece were extremely helpful and friendly.
Thank you very much for your review of our services and the shoutout to John and Reece, they will be thrilled to hear your feedback! We wish you all the best in your property.
2/5
GoogleProbably this agency is better if you're a landlord, but it's not great if you're a tenant. They have an online system to report your issues, but the problem is that they don't always solve them. Unfortunately, we had several problems in our bathroom from start to end of the tenancy, that were never sorted out in the 2 years we lived in the flat, with a dripping tap in the shower (only God knows how many litters of water we lost!) and a wall with humidity issues that was only partially repaired -after several months of wait- by the agency's contractors who left a hole behind the toilet from where a variety of insects were constantly entering the property. They don't work with the most skilful contractors, who seem to do just the minimum to say they solved the problems, but with no care on details at all. Additionally, Bowson does 4 inspections per year, which it's a bit annoying when they really don't sort out your issues. The whole experience was disappointing to be honest.
Thank you for taking the time to share your feedback. We sincerely apologise for the inconveniences you experienced during your tenancy at one of our properties. At Bowson, we strive to provide excellent service to both landlords and tenants, and it's disheartening to hear that we fell short of your expectations as a tenant. We understand the frustration caused by unresolved maintenance issues, and we deeply regret any inconvenience they may have caused you. Please know that we take such matters seriously and are committed to addressing them promptly and effectively. We are reviewing our contractor partnerships to ensure that they meet our standards of quality and professionalism. Additionally, we will be conducting a thorough inspection of our properties to identify and rectify any outstanding issues. Your feedback is invaluable to us as it helps us improve our services and ensure a better experience for all our tenants. We apologise for any inconvenience caused by our inspection schedule and will take your concerns into consideration as we review our procedures. If there are any specific issues that remain unresolved, please do not hesitate to contact us. We are dedicated to resolving any outstanding matters to your satisfaction. Once again, we apologise for the disappointment you experienced and appreciate your feedback.
5/5
GoogleBowson now manage three rental properties for me up in Newcastle. I am based in the south east of England and therefore I wanted a very hands-on. agent due to the geographical distances between myself and my properties up there. I have been with Bowson now for several years and I have never had any problems. To my memory, we have not had any periods when they were unable to find a tenant for me, and I’m always very happy with the speed and accuracy of communication. I am looking to expand my property portfolio up in Newcastle and I will be using Bowson for any subsequent properties.
Dear Martyn, Thank you for your kind words and for entrusting us with managing your rental properties. We're delighted to hear that you've had a positive experience with our services over the years. Thanks again for choosing Bowson. -Bowson Team
5/5
GoogleSmooth and organised service in helping us find a tenancy. Sam was especially friendly and helpful - we would definitely recommend! Thanks 😊 …
Thank you Jess for your five star review! Sam will be very pleased! All the best with your move in Team Bowson
1/5
GoogleRepresented horrible people as landlords, bowson themselves was helpful to a certain extent. We were forced to lived a mouldy house for over a year, a whole wall being stripped to wet brick and told to “not use that room” despite the kitchen being through there. Did not receive any benefits or even concern for our health. Would just avoid in general to be honest
Hi Amelie, We are sorry to see that you have left Bowson a 1 star review, we always strive to provide exemplary service and apologise you feel we have fallen short with respect to your tenancy. On review of the issue with your Property Manager and the Landlord, the issues in the property were identified and rectified within a 7-8 week window of report, with no re-occurrence of the issue once it was rectified and the root cause determined and remediated. Further, provisions such as dehumidifiers and electric heaters were provided to help ease the issue whilst the investigations and remedial works were carried out. Again, we apologise that you feel our service has been deserving of leaving a 1 star review and would be more than happy to discuss this in further detail should you wish. Thanks, Bowson Team
1/5
GoogleI would not recommend going with Bowson estate agent, they do not seem to be supportive to the tenant needs or concerns. Since moving in four months ago we have had continued issues (despite multiple calls and emails) with: No hot water in one bathroom, thick black mould in the other, broken oven, no intercom, broken door lock and an advertised garage that was full of rubbish and unusable. We have given multiple chances for them to sort this and yet the problems all persist. So think before you sign a tenancy contract with them as you don’t want to be stuck with estate agents that don’t care about their tenants.
Dear Teigan, We are genuinely sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. We apologize for any inconvenience you have faced regarding the issues you've mentioned. We understand the importance of a comfortable living environment, and we share your frustration about the ongoing problems. Please be assured that we are actively working with the landlord to address these issues promptly. Thank you for your patience as we work towards a resolution. If you have any further concerns or updates, please do not hesitate to contact us directly. -Bowson Team
5/5
GoogleAbsolutely brilliant! We dealt with Sam who was second to none! Always in touch bent over backwards for us and was always reachable. I would highly recommend Bowson I’ve never dealt with another estate agent who’s went above and beyond like Sam did thank you so much!
Thank you Ailis, for the kind review! We are absolutely delighted for you and your family to begin your new adventure. All the Best! Many thanks, The Bowson Team
5/5
GoogleGreat service from start to end, Sam was dealing with us throughout and always kept us in the loop. Sam even took time to come to the property so we could measure up before getting the keys. Great service, thank you Sam and Bowson for their amazing service.
Thank you so much Billy! We wish you all the best in your new home 🏡 🤩 …
5/5
GoogleGreat service from start to end, Sam was dealing with us throughout and always kept us in the loop. Sam even took time to come to the property so we could measure up before getting the keys. Great service, thank you Sam and Bowson for their amazing service.
Thank you so much Billy! We wish you all the best in your new home 🏡 🤩
5/5
GoogleSam was the one organising my tenancy. He was so helpful and told me everything I needed to know. His responses were so quick I would have all my questions answered by the end of the day. Thank you
Thank you for your 5 star review. We wish you all the best in your new rental!
5/5
GoogleAlex was very helpful throughout the process of buying my first flat. Couldn’t recommend more.
Thank you for your kind words! We're thrilled to hear Alex was so helpful during your first flat purchase. Your recommendation means a lot to us, congratulations on your new home!
5/5
GoogleThanks so much to John and Reece for making time for us and providing a great service. Very attentive and responsive.
Hi Max, Thank you so much for your review of our services and particularly your kind words regarding the service John and Reece provided. I am sure they will be thrilled to hear this!
5/5
GoogleThe support team is very helpful & kind; many thanks to Kieran especially for always being efficient and timely & helping us sort issues as soon as possible!
Hi Bogdan, Thank you for your feedback and 5* review. -Bowson Team
5/5
GoogleEmily provided an excellent service. Fast communication and she was able to negotiate an earlier move in date which helped us a lot! Would recommend :)
Hi Becca, Thanks so much for the lovely review! Great to hear Emily’s quick communication and negotiation helped make things easier for you. Really appreciate the recommendation!
5/5
GoogleThey were really helpful with helping us find a house and have really looked after us through all the stages up to signing the house and paying deposits. Sam was very helpful and kind in helping us achieve all of this. Big thank you to Sam and the team at Bowson for all the help!
Thank you for your feedback Daisy
5/5
GoogleReece was a huge help and made sure all our issues were resolved quickly. Thanks Reece!
Hi John, Thank you for your 5* review - it is much appreciated. I am sure that Reece will be delighted to hear your positive feedback about his service and timely resolution of issues in your property with us. Thanks again! - Bowson Team
5/5
GoogleI immensely recommend them to anyone selling or buying. Friendly, accommodating, efficient and quick. They will guide you through the process every step of the way. Sam was brilliant and truly made the whole process so much easier.
Thank you Craig for your kind review! We really appreciate it. So glad you can start settling into your new home.. All the best from the Bowson Team
5/5
GoogleOur working relationship with Bowson has been very positive. The company has consistently provided us with clear and timely communication, which has helped us to efficiently complete our contracted work. One aspect that stands out is the overall professionalism and organisation of the whole team. They have always been prompt in responding to our inquiries and have provided us with all the necessary information and documentation needed to carry out our work. This level of organisation has made it easier for us to plan and execute our tasks effectively. Additionally they have been proactive in addressing any issues or concerns that arise during the course of our work. They have shown a willingness to collaborate and find solutions, which has fostered a positive working environment. Furthermore, Bowson have been reliable in terms of payment. they have consistently paid us on time and in accordance with our agreed upon terms. This reliability has helped to establish trust and a mutually beneficial working relationship. Thank you to all at Bowson, especially the property management team for there continued support and professionalism - Darren
Dear Darren, We're genuinely thrilled to read your feedback! It's wonderful to hear that you've had such a positive experience working with us. We value clear communication and professionalism as top priorities, and we're committed to maintaining this standard. We appreciate your trust in our reliability and the collaborative spirit in addressing any issues that arise. Thank you for your kind words, and we look forward to continuing our mutually beneficial working relationship! -Bowson Team
5/5
GoogleAbsolutely brilliant service. Genuinely helpful, and didn't feel at all like I was being taken advantage of. Dealt with Sam and it was a complete contrast to dealing with other letting agents in the North East area. Got things sorted quickly and always on hand to answer any questions. Couldn't rate highly enough.
Thank you very much for the Review
1/5
GoogleGenerally the team is okay. But the second you need their help or something is not according to "their" idea they will ignore you/not help you or only partially help you. They have failed to assure that the property was in a good state before I've moved in and I've discovered countless hidden downsides of the property, such as very bad insulation making it impossible to keep the property heated. Finally they have claimed a large portion of my deposit. The flat was left in a equally clean and non damaged state as it was presented to me, I've spent an entire day cleaning it to assure that. Yet they claim some insane charges. I'd avoid them for your own sanity. Your wallet will thank you as well.
Dear Szachys, We are sorry to see your negative feedback. We apologize for any inconveniences you've experienced. We took over the property mid-tenancy and are committed to helping as much as we can. Regarding deposit deductions, tenant deposits are protected by Deposit Protection Scheme, and we cannot make unfair deductions without your approval. Please reach out to discuss any concerns further. -Bowson Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bowson's Jesmond office has 387 reviews across two platforms: 337 on Google, 50 on Facebook.
Bowson Jesmond is rated 4.6 out of 5 across all 387 reviews, and 4.6 out of 5 on Google from 337 reviews.
Yes. In The Trusted Agent 2026 awards: Bowson, Jesmond won Gold.
Bowson Jesmond, 117 St. Georges Terrace, Jesmond, NE2 2DN.
