Bowson Jesmond reviews

★★★★★ 5/5

Google

As a landlord who has been using Bowson for years and I can emphatically state that not only are they a professional outfit but they know the business inside out. My one bedroom flat listed last week was snapped up within 24 hours at an exceptional monthly return. John was brilliant by keeping me up to date albeit over the 24 hours. Cannot fault the service provided and would highly recommend Bowson. Thank you guys. Keep up the excellent work.PositiveResponsiveness, Quality, Professionalism

Gurdeep · 26 August 2022

★★★★★ 5/5

Google

I would 100% recommend Bowson letting agency. The process was very smooth. Sam Todd was looking into my file and he was so responsive, even if I bother him with my multiple emails and questions!! From the start of the process of booking a viewing, guiding the process, signing the agreement to file closing, it has been altogether a very smooth process. I have heard people getting troubled, but thankfully my experience has been not that. And all thanks to Bowson. They have great properties and great management people more than that :) Thanks for helping me finding an accommodation! :)PositiveResponsiveness, Quality, Professionalism, Value

Aanchal · 26 August 2022

★★★★★ 5/5

Google

Myself and a friend are using Bowson to rent our first flat after finishing university and Sam and John couldn't have been more helpful. Sam was great with the viewing, pointing out any obvious flaws to me that would be resolved before our tenancy began which is very helpful, especially for first time renters! The process of signing the lease and paying deposits/rent was very straightforward and any questions we did have were answered clearly and quickly by both Sam and John. I'd definitely recommend using these guys - very personable agents and an extremely professional service!!

Matt · 3 August 2022

★★★★★ 5/5

Google

I dealt with John Moore at Bowson from the very first contact. We were in urgent need to secure a property and John's service was exceptional. He always responded to calls and emails and called me back as promised to keep me updated without fail. He worked really hard to help us out during a stressful time! We couldn't be more grateful for his support and is surely a huge asset to the team at Bowson! Thanks John!!PositiveResponsiveness, Professionalism

Sophie · 26 August 2022

★★★★★ 5/5

Google

Bowson’s Property have been such a helpful estate agents to me. All of the staff I interacted with over the course of two years have been really friendly and lovely and actually really helpful. Sam helped me find a property during the pandemic and conducted zoom viewings for me and was really professional but friendly. Rebecca and Fran were excellent points of contact when I needed assistance, even when they were unable to help with matters, they still pointed me in the direction I needed. Overall, it felt like they have a really good office culture/ working environment because they were always very friendly people and always willing to help and it didn’t feel like there was an ounce of pretentiousness from them like in most other estate agents. The only negatives that I’d experienced were when I initially moved in and the lady who handed over the keys during Covid didn’t introduce herself, provide me with the access code for the gate or actually do a proper handover for me, however the other staff members did rectify this for me and provided me with a warm welcome to Newcastle. In addition, I did experience a few issues with the rental property when I’d first moved in, however as I said above, the staff were very approachable and helpful which helped a lot with this.

Spicy · 30 May 2022

★★★★★ 5/5

Google

Very happy with bowsons, they helped me secure my sale and have helped me every step of the way since. I now use them as my management company for my tenant. 5 stars. All of the staff are beyond helpful. Special shout out to Kieran, john and Reece who always go above and beyond

Jade · 11 March 2024

★★★★★ 5/5

Google

Some of the team at Bowson's were particularly helpful to me when moving during the pandemic and very responsive to many of my requests. Even though there had been a few issues, Anna and Sam were particularly invaluable to helping me settle in my new home & city and were only a call/ email away and this has been consistent throughout my 3 months of tenancy. Though I had experienced a few issues within my first week due to the pandemic and maintenance issues, these had been responded to at the earliest convenience and in a friendly and professional manner.( for example not receiving gate code on first day or washing machine issues. ) The majority of the staff at Bowson's are delightful, including the maintenance team - Thank you :)PositiveResponsiveness

Maya · 26 August 2021

★★★★★ 5/5

Google

Bowson have been a pleasure to work with from the moment I found a property I was interested in. They have responded to emails and telephone calls incredibly promptly and reliably. I would also thoroughly recommend Jack, he has been so quick to answer all of my questions and available to contact at any point. Great clarity throughout the process and I cannot recommend his service enough!

Matt · 1 March 2023

★★★★★ 5/5

Google

Can’t recommend Bowson enough - Sam and Reece were always at hand during the move in process and often went the extra mile. Some of the issues we’ve had since moving in have been solved swiftly so far and the communication is great. Thanks again Sam and Reece!

Matthew · 27 May 2024

★★★★★ 1/5

Google

Simply put; I would never, ever use Bowson again! Upon moving into the property, which had been delayed several hours to the end of the day by Bowson, we were disgusted with the state of cleanliness and disrepair. Cobwebs from light fixtures and in the corners of rooms, dead bugs in the kitchen and bathroom, rotting worktops, the list could go on. We didn't even move into the property on the day due to this. The cleaners were sent round the following day, however didn't do much more than when they first "cleaned" the property. Our first month in the property felt like living on a building site. We had people coming and going most days to fix the property due to the state of disrepair. New bedroom carpet, new bed and mattress, new kitchen worktop, new kitchen flooring, new light-shades, new sofa, repair to boiler timer, just a list of things that were needed to make the property remotely habitable. The new bed and sofa were simply dumped in the rooms, still in packaging, without the old ones being removed. It was another week or two before we got removal of old items arranged with Bowson. During our tenancy we had a persistent damp and mould problem in the bedroom. Heating was on regularly with the windows open on the latch permanently, but the problem persisted. The damp problem within the in-built wardrobe caused damage to personal property (shoes, clothes, bags/suitcases, electrical items, etc) however Bowson were not bothered and offered no resolution to the damaged caused. They attempted to alleviate the issues with some cheap fixes however the damp and mould persisted until the end of our tenancy. During the time Bowson were conducting viewings at the property, I was asked on one occasion to conduct the viewing myself. I can only assume the agent at the property got bored of waiting for their new potential tenant and simply wanted to go home as it was a 5pm viewing. Once you've paid your deposit, you might as well say goodbye to it and forget about it. They will find a reason to deduct every last penny from you. I have rented from a range of agencies in Newcastle over the last six years and always received about 90% of my deposit back, but not this time.

James · 3 June 2020

★★★★★ 4/5

Google

Admittedly, our experience so far with Bowson hasn't been a smooth one, we currently rent a property that's managed by them and have had a lot of bad luck regarding issues with the flat (through no fault of Bowson). I'd be lying if I said it didn't require some persistence (hence the 4 out of 5) but at the end of the day, I'm a big believer that the reaction is the result and Bowson have proved to me that they can address issues and address them well! We still have low priority issues outstanding but we're hopeful that they'll be resolved in time. Big shout out to Rory in the Property Management department who's provided us with clear, concise communication that's most importantly backed up by action. Big thanks to the contractors we've dealt with too.

Max · 3 June 2020

★★★★★ 4/5

Google

Standing between a demanding buyer and a resolute seller (who is paying for the service) cannot be straightforward, and the Agent handled himself admirably throughout the process. I was surprised (not having previously sold a large property in a city like Newcastle) by the variety of skills, including diplomacy and political awareness, displayed by the team at Bowson. All in all, the service represents good value for money, and I would encourage others buying or selling in the Newcastle area to regard Bowson favourably.

Ian · 2 December 2024

★★★★★ 5/5

Google

I am extremely pleased with the service. Alex was incredibly helpful, friendly, and efficient. We were searching for a house to rent for two months, and thanks to him, we found the perfect home within a day. Thank you Bowson.

Esmeralda · 26 July 2024

★★★★★ 5/5

Google

Apart from a slight mix up with mobile numbers I can't fault Bowson at all. Sam was incredibly helpful when we missed out on a property and we were able to put a deposit down on another property on the same day. Sam and the team were all very helpful with the moving out process and made it incredibly easy for me and my friend who are first time movers. Big ups to Bowson.

Alex · 3 June 2021

★★★★★ 5/5

Google

I found out that the boiler stopped working, just a mail to our property manager resolved the whole trouble within a short time. He rang the technician who promptly came around and resolved the boiler issue. So grateful for your unrelenting prompt services always. Trust me anytime, I would refer Bowson, their client service is top-notch.

Stella · 12 August 2025

★★★★★ 5/5

Google

Me and my partner let a property through Bowson and the service given was second to none, we found the entire process very easy and sent all correspondence via email, We even had a face time viewing! We were more than happy when we moved in, and we still are to this day. I would highly recommend Sam the agent who dealt with us in such a professional and friendly manner. Definitely recommend for a friend!!!

Gary · 3 June 2020

★★★★★ 1/5

Google

FOR ALL UNI STUDENTS - DO NOT CHOOSE BOWSON I am writing to formally lodge a complaint regarding the highly unsatisfactory experience my housemates and I endured with Bowson during the final stages of our tenancy. Our experience when leaving the property has been nothing short of distressing, primarily due to the unprofessional and inefficient manner in which Bowson handled the checkout process. Upon handing back our keys, we were assured by your team that we would receive an update regarding the checkout report within the week. However, despite this assurance, more than two weeks passed without any communication or update from your side. Instead of resolving the matter promptly, we were repeatedly passed back and forth between Bowson and our landlord, both of whom were uncooperative and dismissive of our concerns. It was abundantly clear that there was a severe lack of communication and coordination between Bowson and the landlord, which resulted in significant delays and frustration for us as tenants. For over a month, we were subjected to unnecessary stress and upset as we tried to resolve what should have been a straightforward process. The level of unprofessionalism displayed by both Bowson and the landlord was utterly unacceptable, and it left us feeling angry and disillusioned. Given this experience, I strongly advise any university students or potential tenants to avoid using Bowson's services to save themselves from the distress and inconvenience we faced. It is deeply disappointing that what should have been a simple end to our tenancy was marred by such poor service.

Madeline · 23 September 2024

★★★★★ 5/5

Google

I had Sam Todd as my lettings agent and he absolutely helped us throughout the entire process no matter what happened, he gave his 110% so that we could move into the property that we really loved and really wanted. No matter what confusion or delay happened, Sam and Alex (a honorary mention to him as well) sorted the situations for us and kept an open communication between us and the landlords. I could not explain how much of a positive experience I had with Bowson and with agents like them working there, they are genuinely the best in the business. This is a recommendation from my side to anyone looking to rent or sell properties in Newcastle, they are amazing and most importantly, genuine and care for any potential tenants. Thank you again!!!

Rahul · 23 September 2024

★★★★★ 5/5

Google

Very pleased with Bowson. They offer an excellent customer service and support and the team is very professional and approachable. Every problem I had was quickly and effectively solved. Special shoutout to Reece who is extremely helpful!

Goksu · 27 April 2024

★★★★★ 5/5

Google

Great agency Been with them a few weeks but i have loved the experience so far. Shanise in particular is very responsive and reliable. Looking forward to my time with them.

Ohochukwu · 13 February 2026

★★★★★ 5/5

Google

John Moore (Bowson) was incredibly helpful and answered all of our questions with speed and gave us full, informed answers! Thank you John!

Lara · 5 December 2024

★★★★★ 5/5

Google

Incredibly professional, helpful and friendly. Sam made the entire process very clear and stress free . Nothing to complain about at all

Harvey · 3 December 2024

★★★★★ 5/5

Google

Emily (from Bowson) is very patient and understanding. As I'm not fluent in English, I really appreciate her efforts. She listened carefully to my needs. Finding a pet-friendly house was a big challenge, but Alex showed me the property. While he could have explained things in more detail, overall it was a positive viewing experience. Thankfully, they helped me secure the property at the actual market price, preventing me from overpaying due to my circumstances. :)

Majid · 11 August 2024

★★★★★ 5/5

Google

Great help for finding the appartment I was looking for. Many thanks to Sam Todd who has been especially nice and helpful to ensure the whole process run effectively and smoothly.

Panagiotis · 27 May 2024