Bowson Jesmond reviews

★★★★★ 5/5

Google

I move here from overseas to rent a property. John is realy helpful. I could always get a prompt response to my queries and get them sorted. I really appreciate your help.

Kathy · 6 September 2022

★★★★★ 5/5

Google

Communication was amazing from start to finish. I was dealing with John Moore who made the whole experience so easy and relaxed. He kept in touch and made any relevant changes quickly. This was my first time going through an agent to rent so I had lots of questions and he was more then happy to answer them all and never made me feel like I was bothering him he was genuinely happy to help! Would definitely recommend. Thanks again John :)

Myneque · 2 September 2022

★★★★★ 5/5

Google

I have been renting via Bowson for nearly a year, now, and recently completed a property purchase with them. They are all very approachable and helpful and Sam, in particular, helped me throughout my purchase process and ensured that it all went as smoothly as possible. Thank you for all of your help!

Anna · 26 July 2024

★★★★★ 5/5

Google

I've known this agent when I was renting in 2019, and I was pleased with their service. Now we're selling our flat, and we're very glad we went with Bowson instead of one of the larger chain agencies. During the first house valuation, John provided us with information about the neighbourhood as well as pricing recommendations. John listed our flat in just four days after we agreed! We had excellent communication with John and Sam over the advertising period. They also provided immediate feedback after each viewing. In just five days, our flat had five offers! I would highly recommend this agent to our friends.

Nao · 26 August 2022

★★★★★ 5/5

Google

Very happy with service provided by Alex in securing new tenants

Gill · 17 December 2025

★★★★★ 1/5

Google

I don’t even want to give one star. This property is totally useless. They talked so easily and didn’t respect other people time at all. Today I ended up waiting for 50 minutes for viewing and no one has shown up. All I got was just a call and apologies with no responsibility. Once again, I would say they are useless and don’t give a damn about your time.

Veronica · 14 August 2023

★★★★★ 4/5

Google

I liked this company. They have shown better professionalism than many other available property management companies. Field agent who showed me the property was very gentle and soft spoken. He also acted very promptly in managing the next steps after I confirmed on the property after the viewing. The office executive was also very cooperative and did all the office work in very less time without any flaw. They always coordinated and communicated properly and on time. They took care of the intimation process to the utility provider and council tax deppt. about my move in details.

Biswajit · 30 May 2022

★★★★★ 5/5

Google

I've known this agent when I was renting in 2019, and I was pleased with their service. Now we're selling our flat, and we're very glad we went with Bowson instead of one of the larger chain agencies. During the first house valuation, John provided us with information about the neighbourhood as well as pricing recommendations. John listed our flat in just four days after we agreed! We had excellent communication with John and Sam over the advertising period. They also provided immediate feedback after each viewing. In just five days, our flat had five offers! I would highly recommend this agent to our friends.

Naomi · 30 May 2022

★★★★★ 5/5

Google

Bowson have been extremely professional and helpful while we were looking for a house for next year (we are all students). Our estate agents Charlotte and Fran have been absolutely amazing and helped and supported us throughout the process, as well as being very accommodating and understanding with our timeframe to find extra students for the house. Charlotte always replied to emails very quickly and was always available if we ever had any questions, and was always very friendly from the first time she showed us around the house. Would definitely recommend for students as the properties are amazing and the estate agents lovely and welcoming!

Maria · 30 May 2022

★★★★★ 5/5

Google

I definitely recommend Bowson. I was looking for a property to rent and, thanks to their efficiency and professionalism, was able to rapidly find a suitable accommodation with all comforts I needed at a very reasonable price. Thank you to all at Bowson, especially Mr Alex Bates for helping me through payments and paperwork!

Fabrizio · 27 May 2024

★★★★★ 5/5

Google

The experience I have had is beyond amazing. Sam is great he explained everything perfectly and kept in touch throughout the whole process. Definitely the best eastate agent I have ever dealt with.PositiveResponsiveness, Quality, Professionalism, Value

Kirstei · 26 August 2021

★★★★★ 5/5

Google

Bowson have just sold my property in 2 months from first contact to completion. This has been an amazingly positive experience for what could've been a very stressful time. They have been professional, attentive and hugely helpful throughout the process and I would thoroughly recommend them.

Clare · 14 October 2025

★★★★★ 5/5

Google

I've rented with Bowson for the past 10 years and could not recommend them enough. With rarely an issue, anything that did come up was dealt with promptly and professionally. I am only moving on as moving into a new home. All the staff are great and overall what can only be described as a perfect renting experience.

Lee · 29 May 2025

★★★★★ 5/5

Google

I recently rented a property through Bowson and the whole process has felt so easy.Alice Lawson was always so helpful, polite, friendly, patient and quick to respond, it’s made it a complete pleasure. Couldn't recommend highly enough.

Afshin · 24 October 2020

★★★★★ 5/5

Google

Bowson were very helpful in helping us find a house and secure it - especially Sam. They are fast at replying and very friendly which made getting the house quick and easy. Would definitely use again!PositiveResponsiveness, Professionalism

Lucy · 26 August 2020

★★★★★ 5/5

Google

Bowson have been extremely helpful in helping to manage and let my properties. I can highly recommend Fran and Emily who are a pleasure to work with.

H · 3 June 2022

★★★★★ 5/5

Google

Bowson has consistently demonstrated excellent communication, promptly addressing any concerns or inquiries. Reece's professionalism is evident in every interaction, making the property management experience seamless. Moreover, their meticulous attention to detail showcases a genuine commitment to taking great care of my property. I am thoroughly satisfied with the service provided by Bowson and Reece.

1231shaun · 24 February 2024

★★★★★ 1/5

Google

Very very poor company. Whilst they are bound by the landlords willingness to make changes to the property, they choose to still represent a landlord that allows his tenants to fester in conditions that could potentially lead to severe health concerns (damp highlighted within 2 weeks of moving in to property, estate agents/ professionals all acknowledged the damp but upon moving out of the property the damp had not been attended to and had got worse). While I could potentially forgive them for not going against the landlords wishes, as he is the one that ultimately pays them and they need to keep him on side, what I can't forgive is the way they conducted themselves through the moving out stage. During the inspection stages, the agents told us that the house was in great condition and our deposit would not be affected by anything. We asked for them to attend prior to moving out to check but they were short staffed due to covid. Understandable. However, upon moving out they provided us with many many issues that they dreamt up during their final inspection when we weren't in the property. Furthermore, they then provided DPS with a completely different version of the final inspection, claiming money off us for issues that had never been mentioned in any inspections when we were present or during the final inspection email that was sent to us (the tenants). They appealed to take over £500 from our deposit. We disputed this and in the end DPS determined they would receive just under £200. Where they made up the £300 excess from shows that the company has very little/ no regard for their customers as they were willing to try (essentially) steal money from us for issues that were never present. While it's great to be able to have a roof over your head, i would seriously consider sleeping rough on the streets with the imaginary pet (or pets they were vague about that bit as well) they accused us of having rather than renting a property that these estate agents are involved with. Truly awful company with terrible standards and terrible inconsistencies.NegativeQuality, Professionalism

Jamie · 26 August 2021

★★★★★ 5/5

Facebook

We dealt with Davina, who, from the very first moment was helpful, quick to respond to our requests and with little information found us an amazing flat. She was very personable and friendly. I think the only criticism I would have is that I felt the fees were quite high compared to agents we have used in the past, but this would not have effected me going a head. I would highly recommend Bowson Lettings!

Charley · 23 March 2016

★★★★★ 5/5

Google

I recently rented a property through Bowson and the whole process has felt so easy.Alice Lawson was always so helpful, polite, friendly, patient and quick to respond, it’s made it a complete pleasure. Couldn't recommend highly enough.

Afshin · 3 June 2020

★★★★★ 5/5

Google

Sam and the team were quick to help with all of my enquiries, and provided great liaison with my landlord to make sure I got the best deal. Would definitely recommend!PositiveProfessionalism

Jessica · 26 August 2021

★★★★★ 1/5

Google

If i could give them 0 stars I would. I've rented properties for over 12 years in Newcastle and they are hands down the worst company i've ever used. I can't get everything in a single review but i'll try. We had an agreement in writing the property we were renting would be cleaned prior to us moving in. We collected the keys at 2PM on Friday and It wasnt clean. When I raised the issue's I was dealt with by a very aggressive and patronising member of Bowson's team and was told to email and it would be dealt with on the Monday. That left us with a filthy house to either live in and hope someone comes Monday, or we clean it ourselves. Naturally you're not going to live in this state, so we cleaned it. Our tenancy agreement states we leave the property in a state we received it in. We left it in a better state than we received it yet they are still trying to charge us an obscene fee for unjustified cleaning. We had damp in 2 bathrooms, kitchen and living room. Bowson refused to do anything about it. We had the landlord let himself into our property on 3 different occasions even after we asked them to request access because some of us worked nights (they broke the law 3 times!) We asked the landlord to do a move out inspection sometime before we moved out so if there were any issues, we could sort it and there would be no loss of deposit and no issues. We were denied because they have too many properties. They then tried to charge us £500+ from our deposit. Very convenient that they "dont have enough staff" to do a move out inspection and didn't mention a single issue throughout any of our inspections. Even when the owner of the property turned up 3 times (illegally) he didn't have any issues to raise either. Whatever you do, stay away from this company if you are renting. They do not care about you at all. They could chose to continue to represent this landlord who refuses to fix damp in his property and breaks the law on a regular basis. As long as they are getting paid they do not care at all Take a look at some of the photos we took when we moved in to show just how disgusting it actually was. Here are some of the "features" our property came with when we moved in, to which none were addressed by Bowson. We had to deal with them ourselves or live with them until we moved out Mould and damp in the kitchen, living room and 2 bathrooms A key and filth in the washing machine Crystalised urine on the toilet hair and grime in the showers Oven and microwave caked in grease from previous tenants Bin and kettle so dirty that we had to throw them out Bowson said this was suitable for new tenants to move into. I'll let you be the judge of that The last correspondence we had was when I replied to one of your members on 2/9/2020, to which I never received a response. Bowson tried to claim £516 of our deposit for "smell of smoke" and "dog hairs", even though neither of these things were possible nor had they been mentioned in any of our previous quarterly inspections. DPS eventually agreed that they would be entitled to £190.40. £325.60 they tried to take from us that DPS agreed they were not entitled to. It took us 80+ days to get our deposit back because Bowson waiting the maximum amount of time to submit their response at every given opportunity. All round this was an awful experience for 14 months of my life. Wouldn't recommend this landlord in any way shape or form.

James · 3 June 2021

★★★★★ 5/5

Google

Excellent service! Sam walked us through every step and answered all our questions, helping us make the dream of renting a flat in Newcastle come true. He would never let 24 hours go by without replying to a message and he has been more than friendly and patient with us along the way. If you ever need their services, please ask for Samuel Todd. He will surely help you find what you're looking for, discuss every doubt you might have, and answer every inquiry regarding the necessary contracts and processes. We are two students from Greece who will always be grateful of how he made the task of renting a flat in a foreign country completely stress-free. A ''thank you'' is not enough!

Mary · 3 June 2021

★★★★★ 5/5

Google

Used Bowson last year and I couldn't recommend them any more! Only a couple of minor problems have came up since I started renting but they were sorted out straight away. Sam is a top lad!

Chris · 3 June 2020