5/5
Sam was really efficient in getting everything organised, veryfriendly & always responsive/happy to answer questions. Would recommend
Agent replied Β· 30 May 2023
Thank you so much Laura for the kind review!
Trusted Agent profile Β· Jesmond
β β β β β
387 reviews across 2 platforms
117 St. Georges Terrace, Jesmond, NE2 2DN
Bowson's office in Jesmond, at 117 St. Georges Terrace, is rated 4.6 out of 5 across 387 reviews on two platforms, including 337 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Bowson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
5/5
Sam was really efficient in getting everything organised, veryfriendly & always responsive/happy to answer questions. Would recommend
Thank you so much Laura for the kind review!
5/5
Jack was great throughout the process, everything sorted swiftly and with no issues. Looking forward to moving in!
Thank you for the kind review
5/5
Jack was very helpful with helping us securing a property within a week . Thank you so much
Thank you for the review.. much appreciated!
5/5
Kieran was dealing with our tenancy renewal and couldn't have asked for more marvellous service
Dear Stephen, Thank you for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that Kieran provided you with such marvellous service during your tenancy renewal. At Bowson, we strive to deliver exceptional customer service, and we're delighted that Kieran exceeded your expectations. We'll make sure to pass on your kind words to him and acknowledge his outstanding assistance. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help. Thank you once again for choosing Bowson. Your support and trust are greatly appreciated. Bowson Team
5/5
From placing the offer, acceptance and through to completion Sam Todd for Bowson has been an absolute star. He keeps you in the loop at all times and offers sound advice when needed. Would definitely recommend Bowson as property sales agents and in particular the services of Sam.
Thank you for your fantastic review! We're thrilled to hear that Sam provided exceptional service throughout your property sale. Your recommendation means a lot to us!
5/5
Sam has been wonderful in assisting us all throughout the process. Excellent service π β¦
Thank you for the 5* Review! It really means a lot to Sam and the Bowson Team. We look forward to your move in.
5/5
Sam was a pleasure to work with on an apartment release. Professional, responsive, positive attitude. Would happily work with him again.PositiveResponsiveness, Professionalism
Thank you Michele for your kind words! Bowson
1/5
If i could give them 0 stars I would. I've rented properties for over 12 years in Newcastle and they are hands down the worst company i've ever used. I can't get everything in a single review but i'll try. We had an agreement in writing the property we were renting would be cleaned prior to us moving in. We collected the keys at 2PM on Friday and It wasnt clean. When I raised the issue's I was dealt with by a very aggressive and patronising member of Bowson's team and was told to email and it would be dealt with on the Monday. That left us with a filthy house to either live in and hope someone comes Monday, or we clean it ourselves. Naturally you're not going to live in this state, so we cleaned it. Our tenancy agreement states we leave the property in a state we recevied it in. We left it in a better state than we recevied it yet they are still trying to charge us an obscene fee for unjustified cleaning. We had damp in 2 bathrooms, kitchen and living room. Bowson refused to do anything about it. We had the landlord let himself into our property on 3 different occasions even after we asked them to request access because some of us worked nights (they broke the law 3 times!) We asked the landlord to do a move out inspection sometime before we moved out so if there were any issues, we could sort it and there would be no loss of deposit and no issues. We were denied because they have too many properties. Now they're trying to charge us an obscene fee for cleaning. Seems awfully convenient. Whatever you do, stay away from this company if you are renting. They do not care about you at all. They could chose to continue to represent this landlord who refuses to fix damp in his property. As long as they are getting paid they do not care at all Take a look at some of the photos we took when we moved in to show just how disgusting it actually was. Here are some of the "features" our property came with when we moved in, to which none were addressed by Bowson. We had to deal with them ourselves or live with them until we moved out Mould and damp in the kitchen, living room and 2 bathrooms A key and filth in the washing machine Crystalised urine on the toilet hair and grime in the showers Oven and microwave caked in grease from previous tenants Bin and kettle so dirty that we had to throw them out Bowson said this was suitable for new tenants to move into, I wouldn't let a pig move into this property let alone a human being.
They did the same thing to me. Deducting my deposit although I left it in better state
5/5
Charlotte has been very informative, helpful, responsive and efficient. Sam is also very attentive and helpful. I would recommend them to everyone.
Thank you for your kind Review
5/5
Bowson Property are terrific property managers - the staff are extremely friendly, helpful and very importantly, very prompt to answer any queries and action whatever is necessary. We have come across many issues and they have always proven to be professional and knowledgeable. We feel our properties are in excellent hands with Bowson Property in charge.
Dear Vlatka, Thank you for your kind words! We're thrilled to hear that you're happy with our services. Your properties are indeed in excellent hands with us. -Bowson Team
5/5
Iβm a landlord of thirty years and moved to bowson some eighteen months ago and have found them very professional theyβve rented all my portfolio with excellent returns and sold two properties quickly and all done smoothly I hope to be working with Bowsons for many years to come
Dear Paul, Thank you for your kind words and for trusting Bowson with your properties. We're thrilled to hear about your positive experience and look forward to continuing our professional relationship for many years to come. -Bowson Team
1/5
Very unprofessional and underhand. Upon moving out of the property they tried to hit us with an unjustified cleaning charge. Can only assume that they hoped we did not take pictures just before moving out the property or simply hoped we wouldn't go through the trouble and delay of disputing their claims through the DPS. Always take pictures!! Protect yourselves from letting agents who only care about money, or better yet just don't use them.NegativeProfessionalism
Hi Jordan, if you can call the office to discuss this further as per our email.
5/5
Jack was so helpful and efficient with sorting out our student tenancy.
Dear Dowling, Thank you for the fantastic 5-star review! We're thrilled to hear that Jack was so helpful and efficient in handling your student tenancy. At Bowson, we pride ourselves on delivering excellent service and ensuring a seamless experience for our clients, especially students. We appreciate your recognition of Jack's dedication. We'll be sure to pass on your kind words to Jack and commend him for his outstanding support. Bowson Team
5/5
Neat and prompt replies with a responsible attitute, and great thanks to Jack, too!
Thank you for your review!
5/5
Fence repaired, full garden. The old fence down and new built in two days. The office staff and the joiner were brilliant. Efficient service, good communication as to when the work would start and finish.
Hi Terry, Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with both our office team and the joiner's work. It's great to know the communication and efficiency met your expectations. Thanks again for your kind review! -Bowson Team
5/5
I recently rented a property in Newcastle from Bowson and was thoroughly impressed with their professionalism at all stages. I dealt mostly with Fran who was incredibly helpful and considerate at all times. I always felt like my concerns were listened to and resolved quickly. If youβre looking at renting in Newcastle, I would recommend Bowson above all other companies in the area. Thank you!PositiveResponsiveness, Quality, Professionalism
Thank you very much for the kind review!
5/5
Really friendly and professional team, everything went smoothly from start to finish. Would recommend - no hiccups or delays either. Big thanks to Alice for her help!
Thank you for your feedback.
5/5
I've found their property management service to be incredible, always responsive and willing to help. I've never experienced a defensive or foot dragging response to any of my maintenance requests.
Hi Liam, Thank you for leaving our Property Management department such a glowing review, they are delighted with your feedback. We look forward to continuing to provide outstanding service - Bowson Team.
5/5
John was amazing from start to finish and delivered a great customer service! I will definitely be using Bowson again.
Thank you for the kind review!
5/5
Bowson have been brilliant, one of the easiest agents I've dealt with, Sam was fantastic, great communication and has answered any questions we've had π β¦
Great, thank you for your review
5/5
John went above and beyond and is an extremely polite and professional young man.
Hi Cathryn, thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated! We look forward to working with you again in the future. Many thanks, The Bowson Team
5/5
John went above and beyond and is an extremely polite and professional young man.
Hi Cathryn, thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated! We look forward to working with you again in the future. Many thanks, The Bowson Team
5/5
Amazing services, warm-hearted staffs. I especially thank Mr Kieran Barnes for his help in my tenant contract and finding me a ideal flat to live in. Would whole-heartedly recommmend others to use their services if you need to find a home in Newcastle.
Dear Cheng Fang, Thank you for taking the time to leave a 5* review, it is much appreciated! We will be sure to pass your kind words over to Kieran. - Bowson Team
5/5
Lovely home and very helpful agent and agency. Thank you!
Hi Zoe, Thank you very much for taking the time to leave a 5* review, we really appreciate your kind words! We're glad to hear that you are happy in your new home and will be here to assist whenever you need us. Bowson
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bowson, Jesmond won Gold.