Every review we hold for the Irvine office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNew overseas landlord experience
I have previously used Donald Ross for their estate agent services and always been impressed with their professionalism. This is the first time I’ve used their letting agent services. Whilst they may not be the lowest cost option, the services they’ve provided to me as an overseas landlord, unable to get back to give any on site assistance due to Covid, have been above and beyond my expectations. Every step of the process in preparing the property for rental, has been dealt with efficiently and professionally, with good communication, when needed. I would highly recommend their services!
Lucy · 15 June 2021
★★★★★ 5/5
TrustpilotBought my 1st property with ease from Donald Ross Irvine...
Bought a property from Donald Ross Irvine with ease, Tracey showed my partner an I around the property twice before helping us put in the right bid that purchased our first house together, they are great to deal with and easy to get in touch with if we have any questions or queries would definitely recommend dealing with Donald Ross in Irvine.
Gordon · 25 July 2023
★★★★★ 5/5
TrustpilotQuick, professional and efficient, would recommend.
We have had a wonderful and quick experience with Claire at Donald Ross. We had put in a verbal offer before even viewing a house, the client wanted us to view it first so that’s what we did. Claire met us at the property, let us take as much time as we needed then had a chat with us about our offer. An hour later she was calling us to say our offer had been accepted and we are over the moon to start our new adventure! Would highly recommend this company to friends and family.
Mhairi · 19 May 2021
★★★★★ 5/5
GoogleLovely Service from Elle! Credit to the company☺️
Tammy · 10 October 2024
Agent replied · 10 October 2026
Thank you for the 5-star rating, we really appreciate it.
We’re glad you had a positive experience with us. If there’s ever anything we can help with down the line, just let us know.
★★★★★ 5/5
TrustpilotExceptional Service
Both Gavin and Maureen provided exceptional service from the very beginning to the end of the selling process as they both provided us with great advice and regularly kept us up-to-date. They were always on the other end of the phone to answer any of our questions, no matter how silly they seemed (especially for first-time sellers like ourselves). The whole process was done as efficiently and well-executed as you would hope when selling your home and we will definitely be recommending them.
Stephen · 4 May 2021
★★★★★ 5/5
TrustpilotGreat service .
Great service .. all the way through from initial contact to sale of my house. Communication was spot on and very professional team to deal with . Highly recommend.
Gav · 12 March 2025
★★★★★ 5/5
TrustpilotVery good all round.
Purchased a property being offered for sale by this company. Phones was always answered promptly by pleasant and efficient staff who were very helpful. Good communication with quick responses.
Loli · 29 October 2021
★★★★★ 5/5
FacebookHad a great experience from start to finish at Donald Ross. Fraser, Denise and Nicola kept me up to date at every point of the journey. House was sold in less than a week. Great work and thank you!
Emma · 9 March 2017
★★★★★ 5/5
GoogleVery helpful, everything went very smoothly
Fraser · 10 October 2024
Agent replied · 10 October 2026
hank you for your 5-star review, we really appreciate it.
We’re delighted to hear you found the team helpful and that everything went smoothly for you. That’s exactly the experience we aim to deliver for all our clients.
If we can help you again in the future, we’d be more than happy to assist.
★★★★★ 5/5
FacebookI would highly recommend Donald Ross. They have just closed a sale on our home. They have deep knowledge and a significant expertise of the property market. This is invaluable when buying and selling a property. They are passionate about every house they sell and very evident that they work as a tight and strong team. They have been highly professional, approachable, friendly and very respectful during all stages of our selling process. They communicated with us constantly which alleviated any anxiety. I cannot recommend them enough. Sold our house with one day of viewing. Thank you to james, Claire and Maureen. Fantastic job 👏 👏👏👏
Helen · 17 November 2020
★★★★★ 5/5
FacebookDonald Ross sold our house in 6 days to allow us to purchase from them on day 7! Claire, Viewing Lady so helpful, Maureen, Negotiator very professional and kept me calm, James managed to get our house on the market within 48 hours of meeting us! Would definitely recommend this Estate Agency.
Karen · 20 February 2019
Agent replied · 20 March 2026
Thank you Karen, it was our pleasure.
★★★★★ 5/5
TrustpilotGood experience.
We first met Gavin Urquhart when we asked Donald Ross for a valuation of our property and were impressed with his friendly, efficient and helpful advice.Subsequently we asked Donald Ross to market our property. All the office staff were friendly and helpful.We would recommend this firm.
Mr · 12 March 2021
Agent replied · 22 October 2024
David, Thank you for this positive review.
★★★★★ 5/5
TrustpilotAn excellent team effort by everyone involved.
An excellent team effort by everyone involved . Bought and sold a house with Donald Ross, the whole process was easy from the first point of contact and everyone was so professional and helpful. The most impressive thing was that if you phoned the office no matter who you spoke to from the sales to the Manging Director they were all equally as helpful.Highly recommend using this estate agent.
Linda · 3 August 2022
★★★★★ 5/5
FacebookWe were with another estate agency and changed to Donald Ross. They have been fantastic. They sold the house in 1 week for well over the asking price. From the minute they stepped into the house you had the feeling everything was under control! Every person who we dealt with in Donald Ross was so polite, caring and kind.
The photographer did us proud too.
Good old fashioned service.
Could not recommend them highly enough.
Well done Donald Ross
Alison · 7 October 2020
★★★★★ 5/5
TrustpilotClaire Rowallan goes above and beyond
I couldn’t recommend Claire Rowallan highly enough. Punctual and friendly, her communication is excellent and her customer service goes way beyond. An excellent asset to this firm. Highly recommend.
Jason · 16 March 2021
★★★★★ 1/5
FacebookThey are a bunch of cowboys daughter and son in law had a property with them house was given back in better condition than it was when they got it and they think it’s apparently a good idea to withhold there deposit STAY WELL CLEAR of this company
Maryanne · 18 February 2020
Agent replied · 20 March 2026
Mrs McKinnon, we do not hold deposits. All deposits are held by Lettings Protection Scotland.
★★★★★ 5/5
TrustpilotGreat service & company to deal with
We initially purchased from Donald Ross & after dealing with Maureen who was so helpful, knowledgeable & just a lovely person so we went with them to sell our property. Great service all round all members of staff very professional & nothing is ever a problem in helping you or answering any queries. Definitely recommended this company.
Alan · 26 July 2023
★★★★★ 5/5
TrustpilotFirst time buyers
We are buyers and couldnt recommend donald ross enough. Claire was so friendly, and did everything she could to help us
TLA · 23 May 2022
★★★★★ 4/5
TrustpilotLetting
I let my property through Donald Ross who find high quality tenants. Fiona and her team give a good customer service and I would recommend using Donald Ross.
Craig · 17 March 2021
★★★★★ 5/5
TrustpilotWorth every penny
We recently sold and bought with Donald Ross, the whole process from initial valuation to closing date was excellent. The intenseness of the market current was incredibly well managed by the team at Donald Ross. They maintained frequent contact, updating and providing advice where necessary. Buying and selling home is always a stressful time however I am happy to highly recommend Donald Ross estate agents and wouldn’t sell again without them.
Cj · 1 February 2022
★★★★★ 5/5
FacebookFirst class service from all the team at Donald Ross. A huge thank you to a professional team. Would highly recommend to anyone selling their home.
A huge thank you to Maureen and Jim.👍
Hazel · 13 December 2018
★★★★★ 5/5
FacebookI sold my property with Donald Ross, Ayr. As a vendor I felt fully supported by the team that was assigned to the sale. The staff are experienced, knowledgeable and efficient. Communication at every stage of the process was excellent.
I am now buying a property being sold by Donald Ross and I have been equally impressed by the service from that side of the fence.
Claire, Maureen and James deserve a special vote of thanks.
Cath · 17 November 2020
★★★★★ 5/5
TrustpilotExcellent Experience
Recently sold my property with Donald Ross and couldn't recommend them highly enough. The team made the process straightforward and stress-free, owing to their excellent communication and service throughout while the price achieved was above my initial expectations.They were always on hand whenever I had a question and the fact they operate 7 days was really helpful, both for answering any questions but also for communicating with potential purchasers over the weekend.
Daniel · 27 August 2021
★★★★★ 5/5
TrustpilotNew to Uk housing market
New to Uk housing market . Found staff to be very helpful ,explaining the process . All went very smoothly with their advice .
ALISON · 26 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
