5/5
FacebookHighly recommended,thanks to Michael and Maureen for efficient handling of the sale of our late fathers house. Expert marketing resulting in very quick sale.
Trusted Agent profile · Irvine
Donald Ross Estate Agents Ltd reviews in Irvine
★★★★★
429 reviews across 3 platforms
9B Riverway Retail Park, Irvine, KA12 8AG, KA12 8AG
Part of Donald Ross Residential - Irvine, see every office.
Donald Ross's office in Irvine, at 9B Riverway Retail Park, is rated 4.7 out of 5 across 429 reviews on three platforms, including 60 Google reviews rated 4.9.
60
Reviews on Google
This office
96
Reviews on Facebook
Business-wide
273
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Irvine office, from every platform, shown as written. First names only.
Facebook1/5
FacebookTerrible service, arrogant and very unhelpful. My partner and I were going to rent a property through Donald Ross and paid our deposit but swiftly asked for it to be returned after they told us they will not proceed unless we pay £65 per person to conduct reference checks. This practice is illegal and they are the only letting agents I have ever dealt with that had attempted to do this. Avoid at all costs.
5/5
TrustpilotOutstanding
From my first telephone call enquiring about the property, everyone I dealt with was completely professional. They answered questions and were so helpful when my friend viewed the property on our behalf. They were also able to recommend a fantastic solicitor and advised us the whole way through the process. I would certainly recommend Donald Ross Residential.
5/5
TrustpilotWould highly recommend
Very professional made our selling process very easy, kept us informed throughout. Would highly recommend ! So we would like to take this opportunity to thank everyone involved Paul & Rosalind OBrien
5/5
TrustpilotWe sold our flat with Donald Ross…
We sold our flat with Donald Ross and had the pleasure of liaising with Tracey, Helen and Jacqueline. The service was professional from start to finish and communication was excellent. As previous reviewers have noted, we felt like a valued customer. I would have no hesitation in recommending Donald Ross if you are looking to sell your property.
5/5
TrustpilotExcellent service received from Tracey
Excellent service received from Tracey. Tracey took all the stress from selling the property by organising every stage. She couldn't have helped any more or been any friendlier. We were delighted when the property sold within the first set of viewings with a seamless transition. We were also delighted with the selling price achieved as well. Can not recommend enough.
5/5
TrustpilotProfessional and helpful approach
We decided to use Donald Ross because of the very professional and helpful approach from Gavin Urquhart. He explained the process clearly and simply to a pair of elderly novices. All marketing procedures, including photography, were well handled, resulting in a very quick sale. One concern we had was about the short length of time allocated to each viewer.
5/5
TrustpilotI’m very happy
I’m very, very happy in the way you have so quickly and efficiently sold our house. Everyone on the team are so helpful and courteous, nothing is too much bother. I’d like to especially single out Tracey, she’s been The Best and kept me updated very quickly all the way. I recommend you to everyone! Many thanks again.
5/5
TrustpilotOutstanding Donald Ross Residential
I have entrusted Donald Ross Residential with my property for many years. They are truly “outstanding”with their service. The staff are very professional, attentive and prompt. I would highly recommend Donald Ross Residential!
Agent replied · 22 October 2024
Thank you Doreen, always a pleasure.
5/5
TrustpilotHappy with a professional service.
Donald ross are not necessarily the cheapest estate agents around in todays competitive market , however they provide a good service all the staff are very professional , fraser really knows the market and will get you the best price possible , I recommended them to my friend who was also very happy with the service provided , highly recommended .
5/5
FacebookWe would highly recommend Donald Ross especially Fiona who helped us with every query we had. Fantastic service.
5/5
TrustpilotI have used Tracey at Donald Ross…
I have used Tracey at Donald Ross Irvine on a few occasions, she is fantastic and very professional at her job. She’s always gave me the best and most appropriate advice. She’s the best in the business and I personally wouldn’t use anyone else. She has always ensured that I have got her best price for my property.
5/5
FacebookAbsolutely delighted with the team and service at Donald Ross. They were friendly, polite, efficient and professional from start to finish and sold our house in 7 days. I can’t thank you all enough.
Agent replied · 20 March 2026
Thank you 🙏
5/5
TrustpilotWould definitely reccommend!
Donald Ross were quick, professional and reliable. They dealt with queries quickly and took a lot of the stress out of the process. I bought and sold with Donald Ross and had no issues at all. I was so pleased with the price I got for my property and the brochure was fantastic. Would highly recommend.
5/5
GoogleHave sold with Tracey before so had no hesitation doing so again, great service and communications from all at Donald Ross.
Agent replied · 22 October 2024
Delighted to be of service to you John, thank you for giving us 5 stars
5/5
Facebookthe whole experience was professional and Clair was fabulous and lead us through the process with ease
5/5
TrustpilotSuperb communication-quick off the mark…
Superb communication-quick off the mark and in particular Fiona Hunter is superb. Highly recommend.
5/5
TrustpilotA cut above the rest
A professional team who instilled confidence from the off. They also had a clear sales strategy and executed it to perfection.
2/5
TrustpilotOversold & Under delivered
From the start Donald Ross oversold and under delivered on the sale of our property. The overall theme throughout the sale was a lack of communication, both with us and between the team it appeared. Not what we expected from a company with this reputation. We were really disappointed and wouldn’t use them for sales again.
5/5
TrustpilotRental Property
I contacted Donald Ross as I was interested in letting out my property which I had just finished refurbishing. From my initial enquiry through to getting tenants in place, I could not have asked for a more attentive agent. All my queries were dealt with quickly by Fiona and she managed to get a deal that works for me.
5/5
TrustpilotQuick sales !
The communication from Donald Ross regarding potential Buyers and ongoing support was excellent. We managed to conclude the buying of our new house and the sale of our own house in 2 weeks, subject of course to concluding Missives !
5/5
TrustpilotAn absolute pleasure to deal with all…
An absolute pleasure to deal with all the way through the sale, kept up to date with all information, thank you to all the ladies in the office, very professional and friendly couldn't ask for better, Gavin, who came to the house, professional service and a pleasure to deal with, highly recommend to anyone to use Donald Ross
4/5
TrustpilotEfficient and personable staff
Efficient and personable staff. Did quite well to circumvent covid situation. Even at 1%, it's a lot of money to pay out for what is actually done.
Agent replied · 22 October 2024
Thank you Peter, we are glad we able to achieve a great sale price even during the current challenges.
5/5
TrustpilotI cannot recommend Donald Ross highly…
I cannot recommend Donald Ross highly enough! From our initial visit by Gavin through to the administrative, marketing and contractual processes, we have been delighted. All of the staff are approachable, professional and just lovely - just what you need during what is an anxious time! Our huge thanks to the team!
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Tell us what you need and we'll put you in touch. Donald Ross Estate Agents Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Irvine.
