Trusted Agent profile Β· Irvine
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429 reviews across 3 platforms
9B Riverway Retail Park, Irvine, KA12 8AG, KA12 8AG
Part of Donald Ross Residential, see every office.
Donald Ross's office in Irvine, at 9B Riverway Retail Park, is rated 4.7 out of 5 across 429 reviews on three platforms, including 60 Google reviews rated 4.9.
60
Reviews on Google
This office
96
Reviews on Facebook
Business-wide
273
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Donald Ross Estate Agents Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Irvine.
Every review we hold for the Irvine office, from every platform, shown as written. First names only.
5/5
FacebookThis is our first time using Donald Ross and have been delighted with the professional service we have received. Initially with the valuation from James, the prompt response to get the pictures taken and it going on the market within 48 of this happening. Nicola for the continual contact and updates and best of all getting an offer yesterday which we accepted, this was within 2 working days of it being on the market. delighted to say the least π π x
5/5
TrustpilotProfessional Service from Donald Ross
Staff were extremely approachable and friendly. Nothing was a problem when we sought advice and all our queries were dealt with immediately. Communication was excellent and we were kept up to date with feedback from viewings. Tracy at the Irvine office was our point of contact - she was professional, helpful, friendly and efficient. We had a very positive experience with Donald Ross.
5/5
FacebookMaureen has been assisting us in purchasing our new house is Ayr and has been so supportive and personable over the last few months. Great service and a slick knowledgable company to deal with.
5/5
TrustpilotFrom 1st contact
From 1st contact, the team at Donald Ross have been very helpful, friendly and informative irrespective of who I was conversing with. They have made the process in submitting an offer simple for us as it's been many years since doing so previously. I/we would highly recommend their attentiveness to potential buyers.
5/5
FacebookThe staff are so helpful and positive. Very reassuring for clients at what can be a stressful time. They are professional and super efficient, so much so that my property sold within a week. Terrific service and I cannot praise their expertise and dedication. Very grateful !!
πshould have said I cannot praise their expertise and dedication TOO MUCH !!cORRECTION
5/5
TrustpilotExcellent
Excellent. James couldn't have been more professional and helpful. He allayed all our fears and was extremely patient when we initially got cold feet. His good advice i am sure meant we achieved the price we had hoped for. Many thanks
Thank you Jim, We will pass these kind words onto James and all the team.
1/5
FacebookDid not enjoy my time being a tenant with Donald ross. We rented in Ayr and at first it was a quick move in all smooth. But just throughout the tenancy when we tried to contact donald ross it took weeks to get things resolved, we asked 4 times for the βfor rentβ sign to be taken away and it took around 2 months to be taken but as soon as we phoned with our move out day the sign was up again in a day. We are still waiting on our deposit and havent heard anything, everytime we phoned everyone just sounded like they didnt want to be there and like we should know everything. Wasnt the best and wont rent from again.
5/5
FacebookI bought my first property from Donald Ross in 2014 and when looking to sell I knew no other estate agent would match their level of professionalism. James who valued my property was approachable and extremely knowledgeable. He took first class photographs and nothing was too much trouble. This was the first time I'd ever sold a property and both James and Nicola put me at ease and kept me well informed throughout. On visiting the office itself, I was always met with a smile and staff who were friendly and eager to help. I would highly recommend Donald Ross when selling property as service provided is simply unbeatable. Thanks so much for making my first property sale experience a quick and calm one!οΏ½
5/5
FacebookHighly recommend Donald Ross,,their service was second to none,,personal,professional,and very competitive pricing. Thank you Maureen McInnes,,for making the sale of my late fathers house as easy as it could be under the circumstances.
5/5
GoogleAlways have stunning properties listed! Would highly recommend Tracey Oakley at Donald Ross, Irvine.
1/5
FacebookFirstly, PLEASE STAY CLEAR OF DONALD ROSS LETTINGS IN AYR! So far we have had nothing but complete ignorance and deception from the Ayr office, at first we were charged a reference charge (which is illegal in Scotland) and when we first moved in we opened the door to the house being left in an outrageous condition, lights hanging out the sockets, piles of dirt swept into the corner and the cooker left with dirt deposits within. We have been without a fridge for almost a month and when we have challenged this, we have been told a company tried to deliver it at 8am but we never answered which is a complete lie and the manager of the Ayr office told us (in such a horrible attitude) "they shouldn't have to deliver it twice" at that point, we had to leave the office. I can not stress the extent of the poor services provided by the Ayr office letting and please do not put yourself through the horrors of renting with this company! I am sure Donald Ross will reply to this, I would like to say I do not hold Donald Ross responsible as a company, however the Ayr office have cause an unbelievable amount of stress to myself and my family! I will be taking legal action if someone in charge of the Ayr office does not sort these issues out!
5/5
TrustpilotDelighted with the customer service
Delighted with the customer service! Always there to answer any questions. Very professional and friendly. I would definitely recommend them, kept me up to date all through the process and nothing was too much trouble! Overall can't thank them enough.
Hi Jo, Thanks for the review of our service. You are most welcome!
5/5
TrustpilotWhat an amazing all round service.
I completed an online request to Donald Ross, within 5 minutes I had received a call. Within 30 minutes I'd arranged for a valuation of my mother's home and also agreed a viewing for an apartment. I've never experienced such a proactive approach to customer satisfaction, I work in the residential industry and such approach is extremely rare but amazingly refreshing. Would highly recommend them, Brian Pettigrew.
1/5
FacebookOnly gave 1 star because I couldn't give none. Was charged for references which isn't allowed in Scotland and despite good references other people were allowed to view and someone else given the property at a rent which it was implied was offered above the asking rate. This smells of sharp practice to me. With regard to your reply we were given no option as to who we used for references or we would have used a free reference agency instead of wasting Β£130 . I have been notified today by rightmove that the house is back on the rental market so apparently the other deal fell through whereas we could now have been in the property and the landlords would have been receiving rent.
5/5
TrustpilotHighly recommend
We sold both my husbands house and my own through Donald Ross. First class service from Gavin Urquhart, Maureen and Tracey. They made what is usually a very stressful experience a more pleasant one. We achieved excellent offers for both properties at closing date and within one week! Very professional and hard working ensuring the properties went to market very quickly. Now we are moving to pastures new.Thanks Donald Ross.
5/5
FacebookThank you to all at Donald Ross. Excellent communication, very professional from start to finish. Our home was sold in just over a week, no stress or worry. A team that go the extra mile, definitely brought viewers in and felt safe in their very proficient hands. We would definitely recommend and use again if we ever moved again. Have used other estate agents previously and no where as professional and friendly.
5/5
FacebookFrom start to finish they were fantastic. Extremely helpful when buying my new property and selling my house. James did a fantastic job when coming round and taking wonderful pictures of our house. From the day we spoke to them about selling our property with them it was online and sold by closing date within 7 days. Could not have asked for better service. James, Nicola and the rest of the team gave fantastic service. Would highly recommend.
5/5
FacebookHad a great experience with Donald Ross from start to finish π Kept us updated,through phone calls & emails. And our house sold in a week ! Great team! Keep up the great work π
5/5
FacebookAmazing experience, house sold within 24hrs!!! Thank you to Fiona, James and Claire for all your help and hard work you guys are fantastic.
5/5
FacebookDonald Ross sold our house in a week. James and Maureen were very helpful and knowledgeable. Professional photographer did a great job too!
5/5
TrustpilotI am very happy with donald rossβ¦
I am very happy with donald ross and all the team they all done a very good and excellant job in selling my property and it was over so quick and a excellant job from start to finish one thing I can say explained what would happen and it went to clock/ work even the survey and the pictures thank/you all at donald ross excellant work david
5/5
TrustpilotGood service
Helpful, professional and friendly staff. From my initial contact to put the house on the market, it was live within a week. The professional photographer did an excellent job representing the house accurately. I was advised in advance when viewings were arranged. All in all a very good service.
5/5
FacebookAbsoloutly brill at what you do! Denise and Nicola were fantastic and got my house sold in 5 weeks and for the exact amount we hoped for!! Defo reccommended!!
5/5
GoogleWe could never have sold our house without Tracy. She had a buyer before we even had ours on the market. The very best in Ayrshire!
Louise, thank you very much for your 5 star review, hopefully we can be of service to you again and you will recommend us to your family and friends
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Tell us what you need and we'll put you in touch. Donald Ross Estate Agents Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Irvine.
