William H Brown Ipswich reviews

★★★★★ 5/5

Google

After viewing and being told that wr wasnt getting accepted for these house/flats we decided to go to william h brown and we thought we will give it a shot, and honestly thanks to makana, we was able to go and view a flat and go forward, she has honestly been a massive help. She is as bubbly and such a lovely person, and were happy to be able to go to her if we have problems.

Lisa · 16 February 2024

★★★★★ 5/5

Google

Having dealt with Makena and Dan I would have no problem in recommending William H Brown. I found them to be very helpful and professional and kept me in the know from the first minute.

Mark · 19 September 2023

★★★★★ 5/5

Google

I have had the best experience with William H Brown. Daisy helped me buy my property and Abbey helped me with getting my mortgage approved. The whole service was seamless and very professionally done. My phone calls and emails replied on time. I had long phone calls with Abbey. Every was done courteously with great respect and that kind of service is very rare. Thank you so much girls . I really really appreciate you both.PositiveResponsiveness, Quality, Professionalism, Value

Laiza · 24 August 2022

★★★★★ 4/5

Google

Bit of a delay in writing this due to the house move but in January, I put my house on the market with an online estate agent which was a pointless exercise. I then decided to go with a newly set up independent agent, who tried, but they just didn’t have the experience, professionalism or know how and we ended up losing out on a house we really liked. I was adamant I wasn’t going with a high street agent due to the high fees but once we found a house we fell in love with, we needed to move quickly. I called William H Brown in Ipswich and within days they had been out, measured, photos and given us a draft of what the ad would look like. Before it even went live, they had 2 viewings arranged. Within a week, we were sold. Penelope Froggett was fantastic and her response time was superb. She was patient and knowledgable and a real angel to deal with. Lil, the manager was fabulous too and no matter what, she and Penelope were friendly and professional and seemed that they really cared. I was quite stressed but both Penelope and Lil knew exactly the right approach and did all they could to help. The fees are high but they do get the job done and after being disappointed and frustrated twice with two other agents (who couldn’t even get the measurements, spelling or plans right) WHB came in like super heroes and got the job done in record time. I don’t want the stress of moving again but if I was mad enough to, I would go with them and not even bother with online agents or independents (selling or buying). I would have given 5 stars but for the property lawyers WHB recommend; Premier Property Lawyers. They are shocking and I feel disappointed that WHB are so professional yet they recommend the worst property lawyers ever. We had no end of problems and delays due to PPL and their lack of conveying knowledge and honestly, I wouldn’t recommend them ever. If WHB could find a better lawyer to hitch their wagon to, they would be 5 star all day. Thanks Penelope and Lil.PositiveResponsiveness, Professionalism

Lil · 16 June 2022

★★★★★ 5/5

Google

Had the best experience with Abbey at WH Brown Ipswich. From not even being sure if I could afford a mortgage on my own, Abbey went above and beyond showing me all different options, ensuring I understood everything throughout the process. By the end of discussion I was able to begin looking at properties with confidence! Abbey was super supportive at every step of the process, with honest, valuable advice and no judgements no matter how many times I asked to go back over things. Abbey is professional but also shows genuine care - making sure the area and home were going to be suitable for my individual needs. Abbey has been a pleasure to work with, I couldn't ask for a better mortgage advisor!

Siobhan · 16 June 2022

★★★★★ 5/5

Google

Having dealt with a number of estate agents in Ipswich which includes some horrible ones I am glad that I finally found William H Brown, in my opinion, it is one of the best estate agent in the neighborhood. Fantastic service throughout the entire process. Unlike some agents, William H Brown offer support every step of the way and were friendly and professional throughout. I can't thank Ms Lil and the team enough and highly recommend them to anyone looking for a first time to buy or sell in the area. Mr Reece is friendly and helpful as well I would strongly recommend him and this agent to anyone. If someone asked me to grade them i will prefer 10 out of 10

Rezia · 16 June 2022

★★★★★ 5/5

Google

We had amazing service from WH Brown in Ipswich. Lil was absolutely brilliant from start to finish. The sale of our property was quite complex but this didn’t faze Lil at all. She was professional throughout and helped us move things forward without ever being pushy. She is extremely knowledgeable about the whole process and was happy to deal with our solicitor when needed and was a great liaison between us and our buyer. She was also extremely personable was happy to support and reassure as required. I can recommend Lil and WH Brown unreservedly and will definitely use them again. Lil is the office manager so I imagine the whole team have the same high standards.

Bev · 16 June 2022

★★★★★ 5/5

Google

Had a really pleasant chat with a young g lady at the Ipswich branch named Makena about some interest in rental properties, she was prompt and very knowledgable and couldn’t have done anymore to help. Thank you

Benjamin · 25 August 2025

★★★★★ 5/5

Google

Lil and the team at William H Brown in Ipswich offer a service second to none. Reliable, friendly, professional and always with the flexibility to respond to the sometimes unexpected twists and turns of house buying and selling. You really feel looked after and supported throughout the whole process and every member of the team is courteous and efficient. If you're selling your property, go to William H Brown.

Ian · 16 June 2023

★★★★★ 1/5

Google

Took money on the 18th of Aug and after the landlord pulled out of renting to us we have still not gotten our deposit back after chasing and chasing, legal action will now be taken

Amy · 8 September 2025

★★★★★ 5/5

Google

Brilliant service. Makena has been exceptionally helpful, and very quick in getting the process finalised, including seeing any queries answered. Thank you!

Darrell · 16 May 2024

★★★★★ 5/5

Google

I have always found that I have received the best and most satisfactory level of service whether buying, selling or using the rental management service. Dan Cullum , the Senior rentals manager has given exceptional service, with the best advice, patience and determination to get a good outcome. I happily recommend him to anyone looking for a complete five star experience. Philip Fry. Ipswich.

Philip · 24 July 2024

★★★★★ 5/5

Google

Makena came to do our first 6 month property letting inspection today and she also helped us initially when we needed to find a new home under pressure due to our landlord selling the property. On both occasions, and when contacted at the office, she has been amazing! Very friendly, polite and professional. She is an asset to the William H Brown team! Thanks Makena! 😀

Lynne · 16 June 2023

★★★★★ 5/5

Google

Makena and Dan were fantastic, handled everything within 24 hours!

Nathan · 17 October 2024

★★★★★ 5/5

Google

Really impressed by the Agency, in particular staff member Ollie.

Harry · 16 March 2026

★★★★★ 5/5

Google

Dan and Makena have been amazing. From the moment we were shown the property to collecting the keys, it was a stress free process. Great communication, even while we were in another country on holiday, everything was done in a timely manner. I would highly recommend anyone who is looking to either rent or buy a property to go through these guys.

Kerry · 24 July 2024

★★★★★ 2/5

Google

I have to chase them regularly for updates. Give you the spill at first. Toby was great but communication poor from the branch .

Tony · 11 January 2024

★★★★★ 5/5

Google

I would really recommend them, great service from Makena and the team at lettings and more than helpful with any queries. They couldn't have made it easier

D · 19 October 2023

★★★★★ 5/5

Google

Matt has been incredibly helpful during multiple moves and William H Brown have provided an excellent service

Chris · 16 May 2024

★★★★★ 5/5

Google

I had a first-class experience from Reece in the Sales team of William H Brown. He was polite, knowledgable and helped us at every step along our journey from offer to completion. Reece also has acute awareness of the local market in Ipswich which was pivotal for us in finding the right place in such a short space of time. A huge thank you to Reece and all the team at William H Brown for helping us get the keys to our first home.PositiveResponsiveness, Quality, Professionalism

Roland · 16 June 2021

★★★★★ 5/5

Google

When I arrived in the UK desperately looking for the perfect flat for dad who suffered with Parkinson's disease, you found me the right place for him and accepted us as tenants even though I did not have a credit history. Dad loved that flat and that is one reason I love it. He passed away 7 years ago already but I keep every memory of him living there. Thanks so much Kerry in Ipswich, you are professional, friendly, have lots of patience . It is a pleasure having you as my agent. I highly recommend William H Brown Estates Ipswich and Kerry!PositiveResponsiveness, Quality, Professionalism, Value

Elabrago · 16 June 2021

★★★★★ 5/5

Google

After being badly let down by another estate agent, we turned to WH Brown or should I say Lil Maile the branch manager. She said she would sell our property and she did twice over after one sale fell through.. Throughout what seemed like a very long process from initial sale to completion, she did all should could to maintain our confidence constantly reassuring us that things would work out which they did. She always responded to all our questions and concerns and went the extra mile to do so especially when it came to driving the exchange and completion process involving five parties. Lil is absolutely brilliant at what she does .She demonstrates high levels of customer care and knows her job so well. She has such a lovely personality with a great sense of humour. She is highly professional.She leads by example and must be a superb role model for her staff. WH Brown do not know how lucky they are. Thank you Lil for getting us through

Mel · 16 June 2021

★★★★★ 5/5

Google

Abbey has been amazing all the way through as this is our first time buying a house. She found us the best mortgage deal and has kept in touch all the way through. Due to covid things have taken longer than normally expected and our mortgage did need to be extended which she also did immediately for us. Most people say buying a house is the most stressful thing you can do but not with Abbey she has kept us informed and up to date the whole time which has really took the pressure off. Any documents that needed to be done she let us know straight away so nothing was left waiting. If we move again in the future I would 100% use her and William H Brown as a whole again. Thank you so much to the whole team

Nadine · 16 June 2021

★★★★★ 5/5

Google

Makena mountain, attending to us was lovely, she made things so easy, she is the best estate that has ever attended to me, and above all she is very lovely

ODELABU · 1 September 2025