William H Brown reviews

★★★★★ 5/5

Google

I recently had the pleasure of working with William H Brown, and I wanted to share how positive my experience has been, particularly with Peter Gosling my Mortgage Services Consultant. From the very beginning, Peter was incredibly supportive and approachable. Buying a property can often feel overwhelming, but he took the time to explain every step clearly, ensuring I felt confident and informed throughout the process. No question ever felt too small, and he was always patient and reassuring. What really stood out was Peter’s efficiency and attention to detail. He kept everything moving smoothly and proactively updated me at every stage, which made a huge difference in reducing stress. His responsiveness and willingness to go the extra mile showed a genuine commitment to helping me secure the best possible outcome. Overall, my experience with William H Brown has been excellent, and Peter in particular made what could have been a complicated process feel straightforward and manageable. I would highly recommend their services to anyone, especially if you have the opportunity to work with Peter.

Maisie · 10 April 2026

★★★★★ 5/5

Google

I would like to thank Matthew(Matt) for being constantly in touch during the whole process of renting my new place and the lovely welcome gift from William H Brown. I am very satisfied with the service I have received so far. Any questions or concerns, Matt assured me that he was just a phone call away. I look forward to a great renting journey ahead with William H Brown and Matt :)

Maham · 16 March 2026

★★★★★ 5/5

Google

Makena is just fabulous! Nothing is too much trouble. I presented her with a really tricky situation and she treated it like it was nothing. She has kept me up to date with everything and been exceptionally helpful from start to finish. She has made a stressful situation seem easy. Matt and Ollie are also super helpful and really friendly. What a great team!

Karren · 2 April 2026

★★★★★ 5/5

Google

We had a fantastic experience securing my new home through this letting agency. From the very beginning, the entire process was incredibly smooth, fast, and transparent. They understood my needs and worked promptly to get everything sorted in record time. What really stood out to me was their clear communication and genuine commitment to making the whole process stress-free. I felt supported every step of the way, and there were no hidden surprises, just honest, professional service. A huge thank you to the team (especially Makena and Matthew) for their efficiency and care. I highly recommend them to anyone looking for a hassle-free rental experience!

Habeeb · 19 May 2025

★★★★★ 5/5

Google

I’ve had a great experience with William H Brown, especially Makena in the lettings department! From the beginning right through to moving in, Makena was incredibly helpful, professional and supportive. Nothing felt like too much trouble. I’m grateful for the help and would highly recommend.

Calvin · 16 March 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ We had the pleasure of working with Makenna Mountain while viewing our new property to let, and she absolutely exceeded our expectations. From the moment we arrived, Makenna made us feel like family with her warm welcome and superb customer service. She took the time to show us around the property in detail, answering all our questions and making sure we were comfortable every step of the way. Her knowledge, professionalism, and friendly attitude made the entire experience smooth and enjoyable. If you're looking for a dedicated and thoughtful guide through your property journey, Makenna is the one you want! Thank you again for everything, Makenna!

Rhys · 27 March 2025

★★★★★ 1/5

Google

Phoned up to arrange viewing of a property in Hervey Street and spoke to Harry, was asked many questions, some of which I refused to answer as it was clear he was fishing for as much data as possible. Was told the viewing was booked for monday at 4pm. I phoned the branch just before leaving home and was told no booking was in the diary and my details could not be located on the system. So the question is what happened to the data and why were so many questions asked if he had no intention of arranging a viewing..

JS · 14 March 2025

★★★★★ 5/5

Google

Matthew, Makena and Ollie were all great to deal with and made the whole letting process nice and smooth. Everything was organised really well, information was clear, and they provided a super friendly service. I would definitely recommend!

Hollie · 10 April 2026

★★★★★ 5/5

Google

I had the pleasure of dealing with Ebony, we are first time buyers and was inevitably very confused about the process. Ebony took the time to explain everything to me and was very prompt with email responses. Thanks so much Ebony

Daisy · 16 February 2026

★★★★★ 1/5

Google

Had viewing planned with Matt for over a week considering the fact we were travelling from London to Ipswich and we already rented a car just to receive a phone call night before viewing to be told that he “thinks” property we want to see it’s let agreed. Not a problem - we said ok, since we already paid for rented car we can see more expensive house from same estate to then hear another lie that this time he doesn’t have a fob to show us property… it was a lie all the way from start to finish. Matt didn’t even have courage to admit he didn’t book us in instead he stopped answering phone calls. He then called us before 1pm (our viewing was scheduled for 10:30am) to tell us that we can go to drive around estate as he is still on hold!!? And cannot get access. Waste of time. No respect for client. Maybe Matt should be trained more or he should possibly change job.

Barbara · 16 February 2026

★★★★★ 5/5

Google

Working with Makena was an absolute pleasure! She’s incredibly professional, approachable, and genuinely cares about finding the right solution for me and I am sure her clients. Every step of the process was smooth, she kept me updated, …

Leo · 16 November 2025

★★★★★ 5/5

Google

Ollie was brilliant throughout our renting process. He was super responsive, helpful, and just genuinely lovely to deal with. We appreciated how quickly he provided all the info we needed and made sure we felt looked after. Highly recommend!

F · 25 November 2025

★★★★★ 5/5

Google

Makena has been so amazing and professional to I and my family . We were very grateful and glad meeting her . Her presentation toward us was delightful and Calm to extents that , she took her time to explain the property to us and Answer our questions perfect. She is very quick in response or reply mails . Makena , we appreciate your speed service. You deserve %100 rate . Keep it up !!!! Happy 😁😁😁👋👏👏

Mathew · 16 August 2024

★★★★★ 5/5

Google

We have had Peter Gosling as our mortgage advisor and have received the most amazing service. He has been brilliant and me and my partner can not thank him enough. He has stayed in regular contact with us. Taken the most amazing care of us. We are buying our first home and have been so anxious and not even sure where to start and Peter got rid of all of these worries and made it so easy for us. He is an absolute asset to this company and anyone who gets the pleasure to have him as their advisor is in the most amazing hands. Can not thank him enough.

Mai · 16 January 2026

★★★★★ 5/5

Google

From the moment we decided to sell our home, the team at William H Brown in Ipswich were nothing short of outstanding. Their professionalism, market knowledge, and dedication were evident throughout the entire process. A special shout-out to Makena, whose expertise in lettings provided us with invaluable advice. Although we ultimately didn’t proceed with the lettings services, the guidance we received was first-rate and greatly appreciated. We’re thoroughly impressed by the seamless experience and the successful sale of our property. Highly recommended!

Chris · 1 June 2024

★★★★★ 5/5

Google

Ollie Ashton has been professional and friendly during the property inspection at yeoman close residential flat. Well done 👏 …

Lanz · 9 April 2026

★★★★★ 5/5

Google

Makena was very helpful throughout the process. She was not only friendly but also professional, promptly answering the emails and questions, which helped to speed up the process as I was urgently looking for a place.

Janu · 25 November 2025

★★★★★ 5/5

Google

Makena was absolutely amazing in helping me and my partner when we where trying to house hunt, not only was she so professional she took a personal approach being a similar age to us Makena assured us she knows how stressful and daunting first time renting/buying can be this assured us we where not the only ones! If you ever go to William H Brown I really recommend Makena amazing lady!

Georgie · 3 October 2024

★★★★★ 5/5

Google

Ollie was highly professional, knowledgable about the property and very easy to get on with. I would thoroughly recommend him!

Jon · 16 March 2026

★★★★★ 5/5

Google

June 2025: We are back again with William H Brown in Ipswich for our 3rd re-mortgage with them. We keep coming back as they are always so helpful and will try and sort out anything that you ask them. Thanks again to Lil and her team, especially Abbey Barwick for sorting out this re-mortgage for us. We would very much recommend WH Brown and Lil & the team to look after your needs and/or mortgage requirements - a great team! ------------------------------------------------- From start to finish, WH Brown Ipswich have been really great. A very special thanks to Lil, assistant manager - she was a star and followed up on everything that was needed. Without her help and perseverance, our house move could have been much more stressful than it was as she and her team took control for us. You cannot go wrong with this team as they are very switched on in what they do, and customer service within the Estate Agency business is normally not the best, but again, this is where they succeed where other Estate Agent companies fail. We would very much recommend WH Brown and Lil to look after your sale/purchase - a great team!

Pete · 24 June 2025

★★★★★ 5/5

Google

Ollie was straightforward, professional, and easy to deal with. He kept me updated, answered questions quickly, and made the renting process in Ipswich smooth without any fuss. Would happily recommend him

RUBY · 11 December 2025

★★★★★ 5/5

Google

They provide a First class service through out the process of buying our house, Highly recommended, thank to Corinne Reed for the support

Jossy · 16 February 2026

★★★★★ 5/5

Google

Ollie was great to deal with, really approachable, quick to respond, and genuinely cared about finding the right fit. He made the whole process feel a lot easier and more personal.

Kranjis · 25 November 2025

★★★★★ 5/5

Google

Corinne Reed has been instrumental finding us a buyer quickly and professionally. We highly recommend her and her team to sell your house.

C · 16 January 2026