William H Brown reviews

★★★★★ 5/5

Google

5 star service from an excellent agency. I would certainly use them again. They responded quickly, and personally, and were considerate to timings and requirements. Thank you to the whole team, especially Ebony and Jason. Well done WHB.

Jess · 23 August 2025

★★★★★ 1/5

Google

Plenty of choice out there...I would recommend you choose someone else. We recently went with WH Brown to sell our house... Gave us all the spill how great they are..so we signed up....got the house on line quickly etc and we did get an offer from a neighbour and they also went with WH Brown to sell there house..big mistake too! But then they forgot about us...no sales progresser to keep us up date, never answer there emails or answer the phones...so no communication at all after offer excepted and a very stressful few months, but we did sell our house I guess. And don't waste your time complaining...my response from the Branch was 'i think you are trying to get a discount' I paid my bill in full and now she will not respond to me... unbelievable customer service 👎

Jono · 19 October 2023

★★★★★ 5/5

Google

Makena, Matt and Dan offered fantastic service helping me move home! They were instrumental in liaising with the landlord helping me get the property I wanted. They accommodated my request to be let in ahead of time for measurments and were very flexible with their timetables. Thank You Guys!!

Alex · 28 March 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Makena from William H Brown during our property search, and I cannot commend her enough for her exceptional service. From the initial viewing to the finalization of our tenancy, Makena demonstrated unparalleled professionalism and dedication. During the property viewing, Makena was well-prepared and provided comprehensive information about the property, addressing all our questions with clarity and patience. Her in-depth knowledge and approachable demeanor made us feel at ease and confident in our decision-making process. Throughout the application and referencing stages, Makena maintained excellent communication, ensuring we were informed of each step and promptly addressing any concerns we had. Her responsiveness and proactive approach significantly alleviated the typical stresses associated with moving. Big thank you to the rest of the letting team too for assisting !

Tom · 14 March 2025

★★★★★ 5/5

Google

Matthew has been an amazing support- thank you!

Luke · 2 April 2026

★★★★★ 5/5

Google

Excellent service and process to rent a house with William H Brown in Ipswich. Amazing support! A special thank you to Matthew that was always keeping us updated of the next steps until we got the key! Matthew has great communication skills and his support is exactly what you need when renting a new home! Thank you for the welcome box too! I would recommend William H Brown to anyone! Many thanks!

Tania · 18 December 2023

★★★★★ 5/5

Google

When I was desperate to find an apartment, this agency was very helpful, especially Makena who -after hearing of my desperation- went the extra mile to ensure that my need were met.

Carbonated · 2 August 2025

★★★★★ 5/5

Google

Makena has been so helpful ever since we started looking for somewhere to rent and is always friendly and happy to assist. The whole lettings team is great and they are always happy to help and are super responsive which is really appreciated. They’ve made what can be a stressful process really easy and stress free. Thank you for everything so far!

Hollie · 25 May 2024

★★★★★ 5/5

Google

Abbey helped me through the mortgage process buying my house, and was absolutely brilliant and a pleasure to work with. She is an excellent broker and made the whole process very easy to understand, and was always happy to answer questions. I would highly recommend Abbey to anyone in need of a great mortgage broker!

Bethany · 16 August 2024

★★★★★ 5/5

Google

Abbey handled our mortgage for us and she was brilliant, she took over from a colleague halfway through the process and we were really impressed how she handled everything and she even found us a cheaper rate so we managed to save over £400 a year in total. We highly recommend Abbey and William H Brown and will certainly be coming back when its time to re-mortgage in the future. Thanks Abbey!

Chris · 21 July 2023

★★★★★ 5/5

Google

Fantastic team! Huge thanks to Matt, Makena, Dan, and the entire team for their incredible support and dedication in helping my family find our new home. The process was smooth, professional, and stress-free. We truly appreciate your hard work and commitment. Highly recommended!

Myke · 4 January 2025

★★★★★ 5/5

Google

We had a great experience with the team at William H Brown but at the centre of everything was Makena who was responsive, personable, kept on top of everything and made the whole process very friendly, simple and straightforward. We are very grateful for all the help and wouldn’t hesitate to recommend Makena and the team for any lettings support.

Paul · 17 March 2024

★★★★★ 5/5

Google

Thank you to everyone at William H Brown, you have all been amazing. Just bought our first house and Abbey Barwick has been a lifesaver throughout the process with regular updates and frequent help along the way. Couldn't recommend them enough. Thank you

Connor · 24 November 2024

★★★★★ 5/5

Google

Frank and Jason were incredibly helpful throughout the entire process. They were professional, responsive, and went above and beyond to meet my needs. Their clear communication and expert advice made everything smooth and stress-free. I highly recommend them for their excellent service and dedication!

Aram · 3 October 2024

★★★★★ 1/5

Google

Unfortunately, quite bad experience with them. I had a lifetime membership from when I bought the flat so I decided to sell with them as I thought it would be cheaper. It wasn't. The total price came up to exactly what other estate agents would charge, even after the discount. Not something that I should worry about because they never managed to sell my flat. I complained for months that my flat was hidden in pages like Rightmove, and they never resolved it. Up until the last day, my flat was not visible in the largest property hunting platform right now. For the 3 months and a half it was advertised, WHB managed one visit to my flat on the first week, then went silent and never updated me again on how the sale was going. They contacted me to reduce the price, which I agreed to, and they just hoped that would solve everything, obviously it didn't because the flat was still hidden on Rightmove and they did not advertise it at all. Incredibly poor communication, when I passed feedback the response was to gaslight me and give me a million excuses. Tremendously poor customer service, even when I raised this up to end my contract with them they said "we can try and lower the price more to garnish attention" which I find borderline offensive. Avoid if possible, sell your flat with local agents who will care more about you and not just the number that you represent on their personal targets.

Joan · 18 March 2025

★★★★★ 5/5

Google

A very good and informative estate agent. During my purchase, Jay in particular was excellent, very informative, with clear communication throughout, always quick to respond, and kept me up to date with any developments. The rest of the branch team were also flexible and helpful, making the whole process feel smooth and much less stressful. I would not hesitate to use their services again.

Cindu · 23 August 2025

★★★★★ 5/5

Google

They had a property I was interested in so I visited the office, was welcomed by Corinne Reed, very friendly and helpful, got things moving immediately, deal done in 2 days. She has made it clear she is a phone call away for any help needed. Excellent service.

Mark · 16 January 2026

★★★★★ 5/5

Google

We have had the pleasure working with Peter. He has made our life very easy and stretched through throughout the whole process.I could not recommend him enough, if you’re first time buyer and looking to get a mortgage Peter makes the whole process stressfree and easier ! 10/10

Alfie · 16 January 2026

★★★★★ 5/5

Google

My experience with William H Brown was wonderful. My point persons were Makena and Matt who were extremely helpful in getting me my first rental place, the process was quick and easy. They were professional and thorough in the execution of their job. I would strongly recommend Willam H Brown.

Shad · 19 July 2025

★★★★★ 5/5

Google

I highly recommend William H Brown. Ollie arranged a house tour for me and I have to say I was most pleased with how he should be around in detail, answered all my queries and was so prompt.

Jehan · 16 March 2026

★★★★★ 5/5

Google

Ollie helped us by showing us around the property and was very friendly and answered any questions we had. He also promptly sent us through the application and called us himself when we were successful! Great service!

Charlotte · 16 March 2026

★★★★★ 5/5

Google

Had ollie come round to do a quick house inspection, he was polite and respectful. Explained what he was doing and always asked if it was okay to go into rooms etc! Very happy

Aaron · 16 March 2026

★★★★★ 5/5

Google

Very happy with the help i received from the team whilst buying my first home. Many thanks to Corinne for helping me find the perfect property as soon as it came to market, and to Abbey for making the mortgage process simple and easy to understand.

Cameron · 16 February 2024

★★★★★ 5/5

Google

I recently moved to a new property with the help of William H Brown. They were very supportive, especially Makena Mountain, who helped sort out the entire process quickly and conveniently. I am very happy with the entire team.

ANU · 1 June 2024