Trusted Agent profile · Ipswich.
★★★★★
132 reviews across 2 platforms
45 Woodbridge Road East, Ipswich., IP4 5QN
Pennington Surveyors Limited's office in Ipswich., at 45 Woodbridge Road East, is rated 3.6 out of 5 across 132 reviews on two platforms, including 104 Google reviews rated 3.7.
Every review we hold for the Ipswich. office, from every platform, shown as written. First names only.
1/5
GoogleAbsolutely awful company!! Do not rent through them no help to the tenants all they care about is the landlords and helping them. One member of staff is very rude
We are obviously sorry to see your review but feel that the situation was explained at the final inspection about the condition the property should be left in. Please contact the office if you feel you need any further information. The Pennington Team.
5/5
GoogleWe have used Pennington Letting Agent for over 15 years. They have always look after our properties with a first class service. They are always aware of new developments on Tenants and Landlords laws. Staff are very professional at all time.
Thanks so much for the feedback Gwynneth, it has been great to have you as a landlord for over 15 years too and we are delighted to be able to provide the service we do. Thank you for taking time to leave your review. All the best, The Pennington Team
5/5
TrustpilotGreat Agency
I was looking for a property to buy for 2 years and when one came up on the exact road I wanted to live on I was overjoyed, but more so overjoyed with the overall service and professionalism from Charlie! He always replied to any of my questions/queries and was so forthcoming for everything. Because of him we managed to speed up the conveyancing in the beginning. Throughout the process of buying with Charlie it makes my first experience buying a property so easy and stress free - highly recommend!
5/5
GoogleClare came for an inspection, was polite and professional. Listened to my issues and offered advice as well as passing on the relevant information to my landlord. Happy with how things went
Thanks Kirstie for leaving your review - we really appreciate it and we will make sure Clare sees your kind words. All the best, The Pennington Team
1/5
TrustpilotAvoid at all cost
Are you a tenant or landlord? Either way, avoid it like the plague. They will charge you for anything, but they won't give you any service in return. Resolving issues takes literally months. In my specific case, it's been more than 5 months and still counting. They don't reply to emails for weeks, and despite the landlords calling them directly to resolve issues, they still don't do anything about it. I don't think I've had any worse experience anywhere else.
5/5
TrustpilotExcellent service
Excellent service, very appreciative of the personal touch and the avoidance of automated system generated message. My thanks to Phil and the team.
1/5
GoogleI would give them -1 Star, they don't respect landlords and tenant as well ... we sent too many messages with no response. also I have many things need to be repaired and sorted out in the flat since months . I DONT RECOMMEND THIS
We are sorry that you are not happy and to discuss any issues, please call us on 01394 337590 as we can’t provide any information here in a public post.
1/5
GoogleCan't say I have ever left a negative review before but the tenancy maintenance department are absolutely shocking. Put in a maintenance request over 2 months ago and have been told twice there are delays as people are on annual leave. Find it incredibly frustrating that their work / emails aren't passed onto another colleague. It took them 2 whole weeks to send a property inspection report to my landlord so they held off on the maintenance. If you are a tenant avoid at all costs!NegativeResponsiveness, Professionalism
1/5
GoogleMy ex partner who I have child with basically got fobbed off and belittled by one off penningtons letting agents. The moment she said she was a single parent the person's tone changed and priced her out of the flat. This is even before the viewing, the won't let her view the flat I call that discrimination and she works! My ex's income is more than twice the rent so why she 'doesn't fit the criteria' I do not know. We take turns looking after our daughter and she needs a place to move into so that my daughter can have somewhere full time to leave and it's around the corner from her sisters so it is ideal. Got the deposit waiting and everything....... I today have seeked legal advice because I believe she has been discriminated by Pennington and shall be taking them to small claims court in the near future.NegativeResponsiveness, Professionalism
1/5
TrustpilotThis company sent a drone into our…
This company sent a drone into our rental property garden filming the property without prior notice or consent whilst I was sunbathing in our back garden and then failed to apologise or explain how this happened when we complained. We were clearly home as all thd windows were open our cars were on the drive and music was playing. They never organise anything to-be fixed at the property despite the landlords requests to do so and are generally unhelpful and utterly inept.
5/5
TrustpilotPhil and Paula were an amazing help…
Phil and Paula were an amazing help nothing was ever too much, updates out of working hours to ease my mind.
3/5
GoogleNice people just need to believe and trust there tennants seems if there on the landlords side its a shame to think that money gets in the way and honest people have to pay .
We are sorry that you are not happy and to discuss any issues further, Please call us on 01394 337590 as we can’t provide any information here in a public post.
5/5
GoogleVery good, professional company, quick and helpful, listening to customer needs, even happy to go extra mile to fulfil the needs. Highly recommended, especially that I have used them more than once :)
Thank you so much for taking the time to leave your review, we take our customer service very seriously so to hear this from you is much appreciated by all the team here at Pennington. All the best.
1/5
GoogleIncredibly poor communication. Unfortunately Pennington’s don’t seem to understand the basics of good customer service. I had to constantly chase them for updates. Unlike other estate agents this company is embarrassingly behind with the basics. Incredibly disappointed and frustrated.
5/5
GoogleI have seen many properties advertised in Ipswich, the prices from Pennington are cheaper and fairer. I have spoken to Rob, he is very helpful and polite.
Thank you so much for taking the time to leave your review, we take our customer service very seriously so to hear this from you is much appreciated by all the team here at Pennington. All the best
5/5
GoogleHighly recommended. Robert and Jessica have been excellent.
Thank you Paul for taking the time to leave a review - it means so much to the team and we will make sure that Robert and Jessica see this. All the best, The Pennington Team
5/5
GoogleI've been with Pennington for nearly 20 years now. They always provide an excellent service with a personal touch. Highly recommended.
Thank you so much for taking the time to leave your review, we take our customer service very seriously so to hear this from you is much appreciated by all the team here at Pennington. All the best.
1/5
TrustpilotA Circus Run By Clowns
By the title, do not get the impression they are as all humorous or friendly- Far from it. It is as if they picture every tenant as a malicious individual set on tearing apart every house they live in. If something goes wrong in the house and you offer to fix it, off your own back, with your own funds, in your own time, they will tell you that you are breaching the terms of the tenancy. If you ask them to fix it, they will take weeks if not months, if at all. If you share the property and someone moves out, who you have no contact with anymore, you have to get signed written confirmation from them that they have moved out. If you wish to arrange payments by direct debit, you have to go into their office to collect a little bit of paper with the payment details, which they are unable to provide by any other means. Everyone there looks like they are constantly chewing on lemons, and look at you in a fashion no more deserving than something horrid they have just stepped in. They love their landlords, but couldn't care less about the tenants.
1/5
TrustpilotA Circus Run By Clowns
By the title, do not get the impression they are as all humorous or friendly- Far from it. It is as if they picture every tenant as a malicious individual set on tearing apart every house they live in. If something goes wrong in the house and you offer to fix it, off your own back, with your own funds, in your own time, they will tell you that you are breaching the terms of the tenancy. If you ask them to fix it, they will take weeks if not months, if at all. If you share the property and someone moves out, who you have no contact with anymore, you have to get signed written confirmation from them that they have moved out. If you wish to arrange payments by direct debit, you have to go into their office to collect a little bit of paper with the payment details, which they are unable to provide by any other means. Everyone there looks like they are constantly chewing on lemons, and look at you in a fashion no more deserving than something horrid they have just stepped in. They love their landlords, but couldn't care less about the tenants.
2/5
GoogleVery slow getting back to tenants regarding repairs. Never answer phones. No emergency phone numbers available on website.
We are sorry that you are not happy and to discuss any issues, please call us on 01394 337590 as we can’t provide any information here in a public post.
1/5
GoogleNot very helpful. Staff are extremely rude and I wouldn’t recommend them to anyone.
Hi Ryan - we are sorry that you are not happy and to discuss any issues, please call us as we can’t provide any information here in a public post.
5/5
GoogleGood lettings service. Have looked after 2 flats of mine for 10 years. Problems quickly resolved.
Thank you so much for taking the time to leave your review, we take our customer service very seriously so to hear this from you is much appreciated by all the team here at Pennington. All the best.
1/5
GoogleNo one picks up the phone!
5/5
GoogleDecent lettings agents been good so far
Thanks so much for your comment Aaron - it means a lot to the team. All the best
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pennington Surveyors Limited's Ipswich. office has 132 reviews across two platforms: 104 on Google, 28 on Trustpilot.
Pennington Surveyors Limited Ipswich. is rated 3.6 out of 5 across all 132 reviews, and 3.7 out of 5 on Google from 104 reviews.
Pennington Surveyors Limited Ipswich., 45 Woodbridge Road East, Ipswich., IP4 5QN.
