Pennington Surveyors Limited reviews

★★★★★ 5/5

Google

I’ve had a lovely experience with the Pennington team! Justin has been very patient, helpful and has gone above and beyond to make the process as easy as possible. Robert was super informative and friendly when giving me the tour of my new flat. My landlords are also extremely kind and attentive! Everything has been completed to a very high standard - Really grateful for this team!

Jade · 2 April 2026

★★★★★ 5/5

Google

My current address was given by Pennington and the new house I'm moving in also given by Pennington.... this company is really good and amazing... Jemma is very good is email response 👍 And also I can't remember other people's name.. kudos to you all.. …

Obinna · 9 April 2026

★★★★★ 5/5

Google

They did a good job helping me get a place in 2 weeks. Quick and Effortless. You should ask for Robert, he’s really good and helpful. Will get things sorted for you. Jemma is quick too with the emails when if you’ve got any concerns.

Gozie · 16 February 2026

★★★★★ 5/5

Trustpilot

Justin at Pennington

Justin at Pennington is an absolute star! Moving is so stressful but Justin made the whole process so much easier. Yes, they do not answer the phones when you call but if you have Justin’s details, he is more than happy to help!

K.Pud · 4 August 2026

★★★★★ 5/5

Google

Always find your videos and virtual tour very helpful and detailed. I met with Justine recently during a property viewing and was impressed the work he has been doing, really appreciate the amount of efforts invested in making videos which really gives a decent idea of property before one can come and confirm findings which are consistent to what showed. Nice work Team Pennington.

Muzamil · 9 April 2026

★★★★★ 5/5

Google

I had been searching for a rental property for some time via various estate agents and had been treated very poorly by all of them so I had started to lose all hope until I contacted Penningtons. They were so responsive, helpful and kind and made me feel like an actual person again. Phil went above and beyond in securing a rental for me that I had fallen in love with and always kept me up to date, completely restored my faith. My references came back promptly and Paula was very quick, helpful and responsive in arranging the agreement and move in date etc. I just wouldn’t want to deal with anyone else now and I can’t thank them enough.

Emma · 30 October 2023

★★★★★ 4/5

Google

Rented with Pennington in 2021/22. I've been renting for a number of years and as far as lettings agents go, Pennington is one of the decent ones. Nice team, polite, responsive to maintenance issues, good communication, inspections are carried out quickly and non-intrusively, with respect to the tenants. Renting is a touch and go business for private tenants, but Pennington are good apples and actually do treat their tenants with dignity. I've rented in three different cities as well as Ipswich so I've seen the full spectrum more or less but Pennington are one of the best lettings agents I've been with. Shame I couldn't transplant them to Nottingham!

Tessa · 26 August 2023

★★★★★ 5/5

Google

Robert Ulph and his team have provided excellent service to me as a landlord for the past 16 years. At all times they have been helpful, efficient and responsive. After deciding to sell the property Robert helped with all aspects of the deal. If you are looking for a professional sales and letting agent I recommend Pennington. Thank you Robert and team.

Jim · 26 June 2024

★★★★★ 5/5

Google

Jill is brilliant!!!

Mai · 26 March 2026

★★★★★ 5/5

Google

we have used Pennington letting agents in Ipswich for a number of years now and have always been very pleased with Robert and his team , they always provide a professional service. We have just had a tenant leave and Clare was amazing dealing with the tenants and getting a fair deal for us and the tenant .

Carol · 26 June 2024

★★★★★ 1/5

Google

Wanted to view a property but only got a text with a link to a video tour asking us to make an offer. Called up twice, left a message, even emailed, but never managed to speak to an actual person. No-one called me back. This morning received yet another text saying due to demand our viewing (which never existed) had been cancelled. I guess someone was desperate enough to move into a property without actually seeing it first. Can't believe this is what the rental market is coming to and feel that estate agents are taking even more advantage than usual.

Jodie · 15 April 2026

★★★★★ 5/5

Google

I have had a 5 Star service so far with Penningtons. I had quite a few queries when I first started out, which were answered promptly, even on a Sunday by Phil Peartree and upon taking the keys, any further questions I had were also attended to. I was given a nice welcome gift box upon moving in and I would highly recommend Penningtons for their attention to detail.

Donjia · 26 August 2023

★★★★★ 5/5

Google

A massive thank you to Charlie and Robert for helping me throughout my move in and tenancy process. They were informative, quick to respond and from the viewing right until I was handed the keys, were professional, helpful and I felt assured about everything I needed. Will be recommending in future, thank you very much!

Marvin · 27 May 2024

★★★★★ 5/5

Google

Excellent professional service by Robert and Pennington Team on purchase of our first home. Robert is very genuine and kind person to work with. Thanks a million for your support throughout the process Robert.

Karthikeyan · 13 March 2025

★★★★★ 1/5

Google

We are currently renting with Penningtons, and are leaving a review in the hope that they will actually contact us, as we have been ignored by them, Jemma and Clare, for months. Our experience with Penningtons has been nothing short of a nightmare. Since moving into our property in June 2023, we have faced numerous serious issues, including severe mould, lack of hot water, a non operational oven, and electrical faults, among many others. Despite reporting these problems numerous times, Penningtons has failed to address them. As you can see from attached photos, the mould problem is extremely severe. My fiancé has asthma and a severe mould allergy, which Penningtons are aware of and still have done nothing to rectify this. We have a hole in our bedroom ceiling which leaks everytime it rains, again Penningtons are aware of this and still have done nothing to rectify. We also have a broken gate, and Clare made us aware of our unstable front door during a visit in December 2023 (the only time an agent has visited our home regarding issues) which could easily be kicked in. We feel unsafe in our own home. Promises of resolution were made, yet here we are in July 2024 with no progress or communication. The lack of care, communication and continuous false promises is unacceptable. We are deeply disappointed with Penningtons and are currently taking this matter to local authorities for further action. We strongly advise against renting from Penningtons. Their lack of professionalism, disregard and disrespect for their tenant well being is appalling.

Alyx · 4 August 2024

★★★★★ 5/5

Google

Clare has been great throughout organising our new tenancy, from first meeting her for the viewing to progressing through the application. She is really lovely to talk to and has been super helpful, answering all my questions and queries and being reassuring throughout. Referencing was sorted super quickly and we're now looking forward to moving in before Christmas!

Liane · 29 December 2023

★★★★★ 4/5

Trustpilot

Clare is very helpful & professional

Booking link for viewing was helpful, and a nice surprise in a fast moving market. Clare was really kind and helpful showing me around the property, really appreciated her advice and warm manner and responding to my queries. The referencing portal is efficicient, albeit the process seeming to take a long while to start.

Lizzie · 11 June 2025

★★★★★ 1/5

Trustpilot

The one star given is far too generous

The one star given is far too generous. Having rented a flat to 12 months from Pennington, I have had no access to my parking space for the whole 12 months. All I needed was a remote to open the gate to the ground floor parking. I called, emailed, wrote letters, visited them in person, and I got nothing. Upon trying to claim back money the argument given was that I haven’t incurred any further cost for not having access. The flat wasn’t even clean when I moved in. 1 year and I’m moving out because of them. If you are a landlord, steer well clear of Pennington. If you are a tenant, steer well clear of Pennington. They are a total disgrace. One thing they do very well, though, is uphold the appalling reputation of estate agents.

Tom · 18 December 2025

★★★★★ 5/5

Google

I had a house inspection today and Joe, one of the agents, came to do this. He was extremely professional and respectful when coming into my home. Having someone look round can be quite invasive, but Joe was very mindful and put my straight at ease. A real credit to Penningtons

Imogen · 28 January 2024

★★★★★ 1/5

Google

Reply to Pennington: Incorrect. This absolutely was your tenancy and it’s shocking but not unsurprising that you haven’t bothered to check your records properly. I rented a property in Trimley (Dawson Drive) via your agency, I also hold …

Dev · 16 February 2026

★★★★★ 5/5

Google

Pennington has the best team to help us. After we viewed the house, they quickly referred us to the landlord and started the renting process. On their side, referencing, contract and payment procedures went relatively painless. They helped me contacting the landlord when negotiating the rent. Especially Paula and Robert helped me a lot. Definetely recommended!

Gökhan · 26 August 2023

★★★★★ 5/5

Google

Outstanding service from Pennington's, we were able to rent a place through them with little problems and professionalism. A credit to the industry compared to other estate agents who treat you like yet another number, offering personalized recommendations we were very happy with their service. We love our new home and thank them deeply for finding us housing quickly. Sterling job, all the best for the years to come. From Marie and Sophie

Mars · 4 March 2025

★★★★★ 1/5

Google

I have been calling for a month now to arrange a view. I received one email for online tour. It is a non-remply email by the way so no way to contact them back

Ios · 19 March 2026

★★★★★ 1/5

Google

my partner and I tried to rent through penningtons, we were receiving 10’s of emails and phone calls from property’s which work with them stating we received the property and to set up bills ect, later on penningtons’s told us we hadn’t got the property due to my partner not having been self employed for 2 + years but we were informed that this would in fact not been a issue before we paid the holding fee, penningtons tried to trick us out of the holding fee by trying to get us to withdraw when in fact as they rejected us we were fully entitled to the holding fee (we had email proof of this which we got before paying the holding fee). not impressed at all

Maisie · 17 October 2024