Pennington Surveyors Limited Ipswich. reviews

★★★★★ 1/5

Google

Avoid at all costs !!! Bad agent to let !!! Don't get fooled by their own fake positive reviews !!! A company with zero ethics and employees with attitude issues especially when they owe you money. Saw the reply of business owner and adding this note : Below incident happened in 2021 but just adding to caution poor fellow tenants about this agency.This review is meant for the person like me who believes the people what they say and expect them to live by their word .For business like this once they robbed you and years passed by it is considered resolved.But for working class like me it will hurt whenever you see their sign boards in properties that someone like you might fall prey to that. Rented an apartment from them .They gave me this flat without cleaning and also acknowledge the same with a sorry letter while I move in.But while check out though I hired a cleaning person and left the flat cleaner than how it was given to me they were so mean to deduct deposit money .I agree to minor cleaning issues (unlucky to find a good cleaner) but with that point they hold on and charged me approximately 200% percent of market rate as cleaning charge.Though they gave a letter(attached image) to agree that they dint cleaned the flat during our moving in and they will waive checkout fee . They will find ways to take your deposit money and won't listen to what you say though you have valid proofs. Only choose them if you have spare money to dump to these unethical agents or other other rental agents in this country are out of business.

Selva · 15 October 2024

★★★★★ 5/5

Google

I received Excellent service from Pennington. Specially I thanked to Mr. Robbert his great support in every aspects and I also thank to all staff in Pennington because of their incredible service.

Nadee · 16 February 2026

★★★★★ 5/5

Google

Many thanks to Clare at Pennington Proprty Lettings in Ipswich. This is our first experience using a lettings agent and Clare has been just excellent guiding us and our daughter through the process. We would thouroughly recommend her and Penningtons.

Martin · 29 December 2023

★★★★★ 5/5

Google

We recently used Pennington to find a new rental property and the service we received from Phil Peartree was exceptional. He kept us updated throughout the entire process and was approachable, friendly and couldn't do enough for us. Highly recommend

Educated · 30 October 2023

★★★★★ 5/5

Trustpilot

Thank you to Phil and Paula

I will be moving in tomorrow so my review is based on my experience so far. Phil has been incredibly helpful and reassuring due the process of finding a rental. He got in contact as promised after a house became available in the area we wanted and arranged a viewing in his own time. Paula has also been helpful and prompt in her response when asking for letters to provide to the schools.

Danielle · 21 September 2023

★★★★★ 5/5

Google

We have always found Clare very helpful and quick to action our concerns even though we have had some difficult tenant issues.

John · 16 February 2026

★★★★★ 1/5

Google

Amazing agents when you start renting from them and leave you alone when renting. Had an amazing lady come out to my last inspection also who fought my corner against a ridiculous landlady who didn't like the fact that the grass was dead from the kids pool. Not great at dealing with issues such as a Gardner who just let himself in whenever or legal issues like not having the correct safety glass in the front door or back windows. Reason for the 1 star though is fully down to their check out team. Two months and still waiting on my deposit. Good luck trying to speak to anyone or anyone without an attitude problem when they owe you money. What a shame, as it really let the rest of your team down.

Danielle · 28 January 2024

★★★★★ 5/5

Google

Phil was brilliant he went above and beyond and helped us find just what we needed in a short amount of time. With the help of Phil and Paula it was a quick easy process!

Stephan · 30 October 2023

★★★★★ 1/5

Google

No one answers calls whenever we call. Booking is always automated online without any human intervention. Booked 2 times viewing, no one came to show the property. Worst experience ever.

Ali · 30 May 2025

★★★★★ 5/5

Google

Pennington have been outstanding! Phil and Paula have given me and my girlfriend the highest of quality service. Their communication has been the best I have ever received from any company in my life. Later into the move Jill also assisted me and was exceptional too. I would highly recommend their services. As someone who needs to be organised and also knows nothing about renting they have made my life so easy and given me peace of mind every step of the way... Thank you Pennington, 10/10.

Ashden · 29 November 2023

★★★★★ 4/5

Google

Having spent many years as landlords, using one agency for too long, we joined Pennington last summer.I can honestly state that, at times, it’s been an uphill struggle. But Clare Bennett joined the team and I am seeing a vast improvement. Clare has good communication skills and finally our lives as landlords are becoming easier. We all know how difficult this letting world has become! Sincerely hope that this improvement in service will continue.

Edwina · 28 March 2024

★★★★★ 5/5

Google

I have always been impressed by the professionalism and efficiency of Penningtons in the letting and management and also the sales of properties in the Ipswich area. I would not hesitate to recommend them in all areas of estate agency. In particular I would mention Allyson who is an incredibly supportive, and friendly property manager , whose knowledge of the rental market and property maintenance is unrivalled! Also I was lucky to have Phil in charge of a recent property sale. His enthusiasm , close attention and incredible energy and professsional approach were very much appreciated.

Angela · 30 October 2023

★★★★★ 5/5

Google

Clare is an exceptional agent and really does listen to her tenants, I couldn't be in safer hands knowing she is there to turn to. Thanks Clare.

Rhys · 28 January 2024

★★★★★ 5/5

Google

I am leaving 5 stars only to Clare Bennett, who is an honest and professional property consultant at Penningtons, she is a breath of fresh air and has looked after us beautifully. Thank you 🙌🏼 …

Aimee · 18 August 2025

★★★★★ 1/5

Google

Poor experience. 3 months to get someone out to fix the toilet and even then it didn't work properly so we didn't have a properly working toilet the whole tenancy. Forced into a payment plan to pay back £350.00 we couldn't pay due to loss of wages when we were recovering from serious illness (I was literally dying in ICU) bearing in mind we had just paid £2,000.00 odd to move in a month ago. Kicked out after 10 months of tenancy but did not care to call and tell us, instead we received a random letter on a weekend when we couldn't speak to them about it. Could not provide simple things like a general reference to help us when we explained that we were struggling to find somewhere to move to and they knew our personal situation (vulnerability). Tried to take nearly all of our deposit, proposed to leave us £100.00 of £900.00 originally for trivial things until we disputed it and ended up getting circa £400.00 back which took over a month despite saying we are in financial hardhsip due to being forced to pay up front costs to move by them, we suspect landlord wanted to use it to do up the house for the next poor people as it was up for rent again within a week of us moving out (Glad laws change soon and they will no longer get away with that). They basically care more about the Landlord than the tenant and their customer care needs a lot of work.

Emjay · 26 August 2023

★★★★★ 1/5

Google

Do not use these estate agents! Avoid them and do not recommend to anyone. We moved in to our place in august 2022 and still do not have a working bathroom or anywhere to shower. Its been 5 months now, we have complained so many times and are constantly ignored. They have neglected all of their responsibility and made our lives a living hell we cannot escape from. Worst estate agents in the world! Only after your money and do not care at all about customers whose lives they have ruined.

Vanda · 26 August 2023

★★★★★ 5/5

Google

Phil Peartree in lettings is a consummate professional as well as a thoroughly nice guy. He always seeks to make both landlord and tenant happy. I was helping a friend of mine to move. This was forced on her due to her current rental being sold. Phil moved heaven and earth to ensure that my friend was moved by the proposed eviction date. He even did some work while he was on holiday abroad to ensure the success of the deal. My friend and I are truly grateful. I also had some dealings with Phil's colleagues who were also charming and professional. If I could I would give 6 stars. Full marks Pennington - Simply The Best.

Steve · 26 August 2023

★★★★★ 5/5

Google

That's probably one of the best agencies. After couple of months in this country when none of the others wouldn't gave me "credit" managed to find this one and was very simple. Forms done online and emailed after viewings and decided for a property to rent and they don't try to make things looking better. In 5 years we had couple of minor issues as living in a flat but everything was solved very quick and I'm very happy for the moment. Had a baby and had a thought we might need a bigger space as living in one bedroom flat but after so many complaints heard about others won't gave the "gold" away. I have and i will still recommend them even if they've moved to Woodbridge and not in Ipswich anymore

Mihaela · 26 August 2023

★★★★★ 5/5

Google

11 years now I've been a tenant under Penningtons and they've always been brilliant with me. Allyson in particular is amazing, understanding, caring and as I suffer from anxiety she has made me feel at ease and shown she truly listens and cares for her clients. A credit to Penningtons and sums up the company. Being a tenant in these times is scary and uncertain, but I trust Penningtons, Allyson and my Landlord and I love my home. I'll recommend them to anyone looking to rent.

Laura · 26 August 2023

★★★★★ 1/5

Trustpilot

Disappointing Experience with Poor Communication and Unfair Charges

I had a very disappointing experience with Penningtons as managing agents for the last year or so of a tenancy that lasted 5.5 years. Initially this was okay although communication was a bit hit and miss. Despite my efforts to maintain the property to a high standard, including professional cleaning, regular carpet cleaning, and paying for full redecoration at the start of the tenancy due to its poor initial condition, these efforts were not acknowledged.

R · 8 May 2025

★★★★★ 5/5

Google

Claire has always been terrifically helpful and knowledgeable alongside a friendly nature..

K · 16 February 2026

★★★★★ 1/5

Google

Beware of the fake positive reviews. They are not true, and likely created by Penningtons themselves. This is not a good company and they treat their tenants like dirt. Scamming customers with fake cleaning charges whilst providing inadequate accommodation, that is filthy and in disrepair. Avoid at all costs!! Unless you enjoy being put through hell and robbed of your hard earned money. They are outright liar’s who will con you anyway they can.

Steven · 30 September 2023

★★★★★ 5/5

Google

Phil and Paula made quick work of finding us somewhere to live. They made the whole experience stress free. Couldn't recommend anyone better!

Lucy · 30 October 2023

★★★★★ 5/5

Google

Excellent service by Justin thank you so much

Adwaitha · 16 February 2026