Pennington Surveyors Limited Ipswich. reviews

★★★★★ 5/5

Google

Thank you Pennington , it was my best decision calling you guys , Ariel was very helpful, and always ready to answer our questions.

Ricardo · 26 August 2023

★★★★★ 2/5

Google

Very poor experience of Penningtons. When exploring renting a flat and enquiring about all the available options the tone of Robert, the agent was absolutely unacceptable for any “professional”. Their manner was sufficient to put me off of signing up to a flat with them, especially after seeing lots of polar reviews (either 1 star or 5stars).

Stefan · 2 September 2025

★★★★★ 5/5

Google

Good company with friendly professional staff.

Lynne · 16 February 2026

★★★★★ 5/5

Google

I was looking for a house rental and my aut recommended pennington lettings cause according to her they have a lot of good properties for rent and her first rental house is from pennington as well. Their sales agent alex is very accommodating and polite during our property viewing. He guided us throughout our application and always kept us updated. The whole process is very smooth, thank you pennington team.

Leslie · 26 August 2023

★★★★★ 5/5

Google

Very nice service 👏👏👏👏👏 …

Nebyat · 16 February 2026

★★★★★ 5/5

Google

Phil has been dealing with my move and I could not have been helped anymore. Quick responses and full of knowledge.

Christian · 26 August 2023

★★★★★ 5/5

Trustpilot

Wanted to send a note of appreciation…

Wanted to send a note of appreciation to Clare and the team at Pennington's. Always appreciate the efforts and with Clare on board the team has got stronger. Having just had some tenants moving out the communication is great.. Thanks Clare from Ben

Ben · 17 March 2024

★★★★★ 5/5

Google

Great team- Especially Charlie, He has been great since the beginning, very friendly and efficient, thank you so much.

Shannon · 26 August 2023

★★★★★ 5/5

Google

Really good experience using Pennington, we dealt with Charlie and everything went really smoothly, definitely recommend 👍 …

Callum · 26 August 2023

★★★★★ 5/5

Trustpilot

So far excellent service

So far excellent service. Phil was extremely friendly and helpful during the rental process which was completed very quickly. I have just collected my keys and have highlighted some points on initial inspection, nothing major. I hope we will continue to have great communication and also a long and stress free relationship.

Donjia · 11 June 2023

★★★★★ 5/5

Google

Bought a property through Penningtons. Robert was very friendly and helpful and I had no problem with communication.

Paula · 23 February 2025

★★★★★ 1/5

Google

If you are considering renting with Pennington Properties, I suggest you think twice. If you are renting with Pennington Properties now and your landlords decide to sell, I suggest you be aware and alert of how they go about moving tenants out of their rental properties. When the house we were living in was confirmed to go up for sale, we were devastated. Mainly because this was the second time in 11 months this had happened to us. At least, we knew the drill this time around! I asked the managing director Robert Ulph, via email, NOT to take photos of our belongings when he asked to come and take ‘an assessment’ of the house before we moved out. Not only did Robert go against this clear request, but he waited until I left the house to take the photos, I asked him not to. Fast forward 1 month later, I found our home on display on Rightmove. The listing went up on May 19, we had not stopped our tenancy until May 22- when I emailed to ask why he did this + asked for the photos to be taken down, I was met with zero reply, totally ignored. The photos had our personal belongings in them, there were photos of my children’s faces, photos of our last name in a frame, clear as day and overall a total violation of our property and privacy. It was not until I had taken additional time to seek legal advice, who confirmed the marketing photos for the property were taken when we were in occupation of the property and not permitted to be there, that I emailed back to threaten legal action - were the photos taken down - within 20 minutes of the email being sent! Going further beyond this, Robert Ulph never replied to my emails, and to this day has completely ignored any correspondence with me. The agent that replied to confirm the photos were taken down, also did not provide any sympathy or explanation for their wrong doing, but instead quoted "this however is normal procedure to take up to date pictures to give a good representation of a property, however I will apologise if this caused distress to you and your family, this was never our intention.” It is flat-out disgusting to see that; A) I asked for my personal belongings to be excluded from sales photos, in advance of us moving out, in writing and still this was ignored and done while my back was turned. B) 1-month of our personal belongings helped the sale of the house C) photos of my children were in the photos and not even blurred out D) the managing director of the company, the person who is meant to be leading by example, did not even have the curiosity to reply to any emails following the hardship endured E) Legal action was the only way to have the photos removed - a threat basically, what was to happen if I had not had the means to seek legal advice? Is Pennington strong-arming more tenants, for their benefit? F) Even after the matter, not once could they explain or apologise for the emotional damage done, but provide a passive-aggressive reply that this is standard and they are not sorry but sorry for my 'feelings'. G) It is a simple fact that personal space is to be asked for, not taken. Not once did anyone ask me to take a photo to list on Rightmove or use my belongings as a sales pitch. To complete, it took over 1.5 month to receive our deposit back and even within that time frame, I had to again threaten a complaint to the TDS in order to move the process along. It took the agent 1 week to reply to one email, asking for further detail. All-in-all, I’d say that working with Pennington Properties, as a tenant has been one of the worst decisions I’ve ever made and will be sure to learn from this experience, as I hope it will help you to learn too. Do not trust Pennington’s, as a tenant, I felt used, taken advantage of and not treated with respect from the managing director - which is flat out wrong.

Lindsay · 26 July 2024

★★★★★ 5/5

Google

Really good experience using Pennington, we dealt with Charlie and everything went really smoothly, definitely recommend 👍 …

Callum · 30 December 2022

★★★★★ 1/5

Google

AVOID IF YOU CAN. Every time I interacted with them over the last 7 years, it's always been a problem. I've been waiting for exactly 6 months now, just to get my tenancy agreement updated. It's an email chain that literally goes back 6 months and I don't get a response from anyone for weeks. Disaster customer experience.

Selim · 26 August 2023

★★★★★ 5/5

Google

I have recently moved into a property - i would like to thank the whole team for their work to get me moved in. What a brilliant agency to deal with

C · 12 January 2025

★★★★★ 5/5

Trustpilot

I have been renting with Penningtons…

I have been renting with Penningtons for over 12 years, initially for a one year let! My home is well kept, living in a small area off of the main road with a property either side of me, good family’s, all long term renters. I think that alone is a representation of Penningtons professional service, all checks are prompt, yearly gas and house inspections on time and efficient staff available.

J · 1 September 2024

★★★★★ 1/5

Trustpilot

Very poor customer service

Very poor customer service. I applied for a rental property more than once. I was left wondering for days what the outcome was. I emailed them more than once and had no response. I wouldn’t bother with them again.

Paul · 1 September 2025

★★★★★ 1/5

Google

Oh dear, Pennington’s used to be a good agent. We bought a flat for rent from them a few years ago and they were great. Something has happened. Now, they are very poor. Complete lack of communication, complete ineptitude and a couldn’t care less attitude to their customers. Please beware if you choose to use them. They will play a game to keep you on the hook, pretending to have potential tenants when they hadn’t and consequently wasting everyone’s time. use at your peril.

Mark · 29 December 2023

★★★★★ 5/5

Trustpilot

Outstanding Service Under New Management!

Since Pennington's agency in Ipswich came under new management, the service has been nothing short of exceptional. They have been incredibly efficient, getting jobs placed within days of requesting a specific issue. The professionalism and responsiveness of the team have made a noticeable difference, ensuring that everything runs smoothly and promptly.

Bruna · 2 April 2025

★★★★★ 5/5

Trustpilot

Charlie has been really great to deal…

Charlie has been really great to deal with! Super helpful and always first to the phone if i ever need anything, Would definitely recommend

Chloe · 21 February 2024

★★★★★ 5/5

Trustpilot

Pennington - Simply the Best

Phil Peartree in lettings is a consummate professional as well as a thoroughly nice guy. He always seeks to make both landlord and renter happy. I was helping a friend of mine to move. This was forced on her due to her current rental being sold. Phil moved heaven and earth to ensure that my friend was moved by the proposed eviction date. He even did some work while he was on holiday abroad to ensure the success of the deal. My friend and I are truly grateful. I also had some dealings with Phil's colleagues who were also charming and professional. If I could I would give 6 stars. Full marks Pennington.

Steve · 16 August 2023

★★★★★ 5/5

Google

Fantastic property agents ( Clare ) is amazing and has always been 5 * quick and helpful and have the correct information when needed 😎 …

Holly · 22 September 2024

★★★★★ 5/5

Trustpilot

Penningtons Ipswich team are some of…

Penningtons Ipswich team are some of the most helpful, lovely, hard working and personable people I’ve come across. Bethany, Phil and the whole team pulled together and went out of their way to help me move into my now-new home. We need more businesses with teams like this. Absolutely would recommend to the public and to my close friends and family. Trustworthy, professional, extremely helpful, very responsive and hold your hand throughout the whole transition of finding a home. Thank you all C

CR · 14 June 2023

★★★★★ 1/5

Google

I would give them -1 Star, they don't respect landlords and tenant as well ... we sent too many messages with no response. also I have many things need to be repaired and sorted out in the flat since months . I DONT RECOMMEND THIS

Khaldoon · 26 August 2023