5/5
GoogleAbsolutely over the moon with Northwood, Lauren has been such a help with sorting us out and such a speedy process as well! Would recommend anyone better than these guys!
Trusted Agent profile · Ipswich
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Northwood Ipswich reviews
★★★★★
130 reviews across 2 platforms
2 Grange View, Mead Drive, Ipswich, IP5 2HU
Part of Northwood, see every office.
Northwood's office in Ipswich, at 2 Grange View, is rated 4.4 out of 5 across 130 reviews on two platforms, including 108 Google reviews rated 4.4.
Reviews
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
Google5/5
GoogleWould highly recommend Northwood, Lauren is very helpful with any questions you might have and wants to help you have the smoothest of move ins. Thanks 5*
5/5
allAgentsClare is always friendly and
Clare is always friendly and helpful. Great customer service. The staff are always very helpful and friendly.
5/5
GoogleSo happy we chose Northwood. Everything was so smooth sailing and made our lives easier! The manager was so professional and dealt with everything quickly. Will definitely continue to use Northwood for our rentals. Thank you!
5/5
GoogleThank you to the whole team at Northwood! As a first time landlord, Barry was so helpful and informative and really made me feel at ease with the whole process. I would definitely recommend Northwood!! Super efficient, knowledgeable and courteous!
5/5
allAgents"I cannot speak highly enough..."
I cannot speak highly enough of the help and support I've recieved from Lauren. I'm a first time renter and as such have little to no clue what I needed to do and got confused easily with several steps of the application for tenancy but she went out of her way to help me through the process and I believe I'm now well on my way to renting a place I'm very happy with and highly recommend both her and the company for a stress-free and straightfoward service with staff that actually care about you and your needs!!!
5/5
GoogleDespite somethings the shortage of staff I can't thank Katie Laker enough for her support, exceptional customer service, always keeping me informed. Katie really knows her stuff and I would 100% trust her again.
4/5
GoogleI utilised their Tenant Find Only service. Katie at Northwood Ipswich was responsive and suitable tenants were found in a prompt timescale. I would recommend the Tenant Find Only service.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleUnbelievably awful. Won't fix things in a timely manner, happy to leave you with no boiler for 3 weeks. Doesn't update your contract and leaves you as a renter in danger of eviction. Can't do their jobs properly and don't care about the customer at all.
5/5
allAgents"I would highly recommend..."
I would highly recommend Northwood at Ipswich as they are very professional and offer a first class service. They source tenants and manage my properties and are efficient, competent and keep me regularly up to date with any information that I should know.
5/5
GoogleThe Management and staff have always been extremely pleasant, and helpful. This Company is committed to getting things right and never let you down. I have no hesitation in recommending this Company , they deserve 5 stars and more!
5/5
GoogleCannot thank Lauren enough, very helpful and friendly. Great service at Northwood. 100% would use again
5/5
GoogleI have lived in two houses managed by Northwood Lettings Ipswich since 2014. My overall experience has been very pleasant. I hate moving on but I suppose all good experiences must transition. I highly recommend them.
5/5
GoogleLauren has been really helpful and informative. Great communication and helpful on viewings
5/5
GoogleThey have been brilliant the whole moving process. Couldn’t ask for a better property management really friendly an professional.
5/5
GoogleAbsolutely superb service from beginning to end. Can’t thank all the staff at Northwood enough, Sarah has been so helpful that I would highly recommend Northwood to anyone. Thank you once again!
5/5
GoogleReally Professional and Personal Service. Excellent customer service from all but special mention to Luke who made the whole process smooth and Transparent! Keep up the good work. Jake, Kain and Alex!
4/5
GoogleWe found Northwood a reassuring and professional organisation in dealing with ourself’s no matter what the problem was or was not. we found all the staff that we had dealings with in person or via the telephone to have a pleasant and professional approach one of the Directors Steve who we met on several occasions was more than happy to explain to us various options in going forward in regards to Housing and Sarah from the office was always on hand to answer any queries that we may of had all emails were responded to and all calls were returned to us if we could not speak to the person concerned at the time. All in all a very professional approach to us and yes we would highly recommend in their usage by us and others......
5/5
GoogleBeen a tenant for 6 years with northNorth lettings . Always friendly and always helpful . Would highly recommend Northwoods lettings . Sarah has been especially helpful .
5/5
allAgents"I first went to Northwood..."
I first went to Northwood when I found out that they did a service of guaranteed rent. I'd never rented a property before so was a little apprehensive on what to do but Northwood sat me down and talked me through every step and made sure I fully understood. They were so helpful and made it so I had no stress. The ladies were lovely and I felt that I had known them years because they have off such a warm welcome! I would recommend them to anyone looking to rent. It's the best investment I made.
1/5
allAgents"I was extremely unhappy with..."
I was extremely unhappy with the service i recieved while renting a flat under this agent. I had to leave my flat due to bullying and harrasment within my building, i cried myself to sleep most nights and did not even stay in my own home majority of the time. I cried to Northwood about this and expressed my upset and how uncomfortable i was in my own home. Northwood did nothing and said to me 'She's very hostile so it will be easier for us to write her a letter' I then went on to explain that i will not be renewing after the 6months as i did not feel comfortable and wanted out. Northwood then said 'I'm sorry that you feel you can't stay but there is not much we can do'. I complained to Northwood in total 3times, in which northwood did nothing, yet I recieved loud noise complaints logged by Northwood stating that loud music was playing in the early hours on the weekend although I was at work when this accured (I work in a bar at night). During these conversations with the agent I let them know of a new contact number. After telling them of this new number 3 times they still did not take the time to write it down or take note, They then went on to phoning my place of work to ask for my contact number, i found this VERY unprofessional. I also found it very unprofessional that my neighbour knew about my places of work and lifestyle due to Northwood disclosing this, this is a breech of data protection and is private, personal information in which they had no right disclosing without my permission, They told my neighbour where i work full time and where i work part time. When also living in this building i found a lot of faults in which i made the agents aware of, after being told twice in 6months that someone would be in contact to fix these faults, they still have not been fixed. I am now in the process of moving out and have recieved a harsh toned letter stating that any damages or areas in which need fixing i will be liable to pay for, even though i had made them aware these faults where already there. I am disgusted with their service and will never be using these agents again, I am so happy that i am not renting from them anymore and if anyone can avoid using them, It is best.
5/5
allAgents"I became a tenant with..."
I became a tenant with northwood about 4 years. I have had no problems with them! They are very caring and understanding and will go above and beyond to try help you when you need it. It's nice to go into a office full of just ladies and feel comfortable! They are lovely with my children and really make them feel welcome when they come into the office which I appreciate as most agents don't.
5/5
GoogleThis company and all of its team are brilliant. I can’t thank them enough for helping me find a home and being really supportive to their tenants from beginning to end. If only all home rental companies were like Northwood the world would be a better place. Once again thanks very much indeed from a very happy previous tenant. I would certainly rent through this company again in a heartbeat.
5/5
GoogleI`m very happy with the prompt efficient and professional advice/service i`ve received from Barry Sparks and his team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Northwood Ipswich
How many reviews does Northwood Ipswich have?
Northwood's Ipswich office has 130 reviews across two platforms: 108 on Google, 22 on allAgents.
What is Northwood Ipswich's rating?
Northwood Ipswich is rated 4.4 out of 5 across all 130 reviews, and 4.4 out of 5 on Google from 108 reviews.
Where is Northwood's Ipswich office?
Northwood Ipswich, 2 Grange View, Mead Drive, Ipswich, IP5 2HU.
