Trusted Agent profile · Ingleby Barwick
★★★★★
671 reviews across 2 platforms
Barwick Lodge Ingleby Way, Ingleby Barwick, TS17 0RH
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Ingleby Barwick, at Barwick Lodge Ingleby Way, is rated 4.9 out of 5 across 671 reviews on two platforms, including 76 Google reviews rated 4.9.
Every review we hold for the Ingleby Barwick office, from every platform, shown as written. First names only.
4/5
Trustpilot4 Barle Close
Mark hodgson did a great job.He was very prompt in responding and understood our situation very well.Regarding our solicitor Eve conveyances…they were very slow in communication.They could have been faster and explained us the process better.We had send numerous emaiand make calls to get an answer.
Thank you for your review Sudeaksha, I note your comments regarding the solicitors. Kind regards, Mark
5/5
TrustpilotI appreciate the staff work hard and…
I appreciate the staff work hard and very punctual. I didn’t have any problems everything done in time.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotAmazing from day one to the finish
Amazing from day one to the finish. Very simple processes without collecting unnecessary bulky details like the other agencies who were not successful at the end. Very professional but yet very friendly and accommodating. I will recommend them 100% anytime any day.
Hi Julius, thank you for your review of our service. Kind regards, Mark
5/5
TrustpilotFormidable Team
Friendly staff who went out of their way and over and above their job description to ensure our sale and purchase was successful.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotSuperb staff without them I would still…
Superb staff without them I would still be trying to move they did everything ,and the solicitor were slow so they pushed and pushed till we moved ,without there help I still be in my old home
Thank you Brian for your 5 star review, we are delighted we were able to assist you with your move.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat service would use again
Great service. Used twice now and staff are wonderful. They keep you informed every step of the way. Sold quickly and were proactive. I would highly recommend
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service, purchased two houses recently with the agents at the Stockton branch and it’s been seamless! I will also be asking them to handle the management of my property portfolio. Jaynie and Claire have been fabulous. I would recommend this branch for any property related business.
Thank you Neel, I greatly appreciate your review of our Stockton team, Jaynie and Claire will be delighted to read your review. Kind regards, Mark
5/5
GoogleI deal with Ingleby team - Mark, Chloe, and Victoria. They provide a excellent service for the management of rental accommodation. Been using them for over 10 years.
Thank you Baljinder for your review. Kind regards Mark Smith Managing Director
5/5
TrustpilotAll way very professional and honest…
All way very professional and honest with there advice and quick to deal with any problems and help with a smooth sale
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat experience
Everyone at smith & friends has been very kind, professional and helpful. I would definitely use them again in the future.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
3/5
TrustpilotI've received better periodical reports…
I've received better periodical reports than my last agents. Although a lot of my requests aren't being followed up and I'm having to chase them to resolve items.
Hi Jonathan, thank you for your review, I have asked Mark Hodgson to look into the follow up issues and report back to me. In the meantime if you wanted to contact me personally you can do so at marksmith@smith-and-friends.co.ukKind regardsMark SmithManaging Director
5/5
TrustpilotCommunication was brilliant
Communication was brilliant, always answered the phone and were very helpful with any question we had.
Thank you Hannah for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThank you for all your help and…
Thank you for all your help and support. It’s been very important to look after our tenants who are very loyal and thank you for the outstanding service.
Thank you Richard for taking the time to write this review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery good Estate Agents to deal with
Very good Estate Agents to deal with. Communication was courteous and professional.
Thank you Dan for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotLovely and easy process with renting a…
Lovely and easy process with renting a new property, Chloe especially has been super helpful and I appreciate everything she has done!Great company all round. Thank you!
Thank you Jodie for your 5 star review of Chloe and our Ingleby Barwick office. It is greatly appreciated by us all.Kind regardsMark Smith Managing Director
5/5
TrustpilotExcellent service all round
Excellent service all round. Very friendly, experienced and knowledgeable staff. Was a pleasure from start to finish.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery helpful team with excellent…
Very helpful team with excellent communication. I would definitely use Smith and Friends in the future
Thank you for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantastic hartlepool branch nicola…
Fantastic hartlepool branch nicola richard and all the staff two houses i sold at same time the team is the best ever sorted problems out promptly had lots on my part nothing was any trouble
Thank you Susan for your 5 star review of our Hartlepool team.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent Letting agents
I have worked with this company in their capacity as letting agents and estate agents. I have always found them to be responsive, flexible, professional and knowledgable.
Thank you Zoe for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotReally helpful staff nothing was out…
Really helpful staff nothing was out there way to help. Thanks for a smooth purchase
Thank you Ian for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat staff
Great staff, always kept in contact and very helpful with change, also exellent value for money, we would highley recommend their services.
Thank you for your review, it is greatly appreciated.Best WishesMark SmithManaging Director
1/5
TrustpilotBeware
Terrible estate agent i had to deal with which should be avoided. Lies after lies they make things up their self instead of getting information from other party. They don't care what your health status is as to them money matters not you.
Hi Rockie, (2 July 2022 @ 8.26pm)If you would like to contact me at marksmith@robinsonsteesvalley.co.uk as I would like to know more about your comments and issues you have encountered. I haven’t been able to locate you from your user name in our records. We pride ourselves in looking after our customers and staff as you will no doubt see in the Trustpilot reviews. Kind regards, Mark Smith, Managing DirectorUpdate - Monday 5 July 2022 4.56pmThank you for your message I look forward to speaking to you tomorrow to look into your review. Update - Thursday 1 September 2022I have replied to you with a full investigation to your comments. Your solicitors are there to represent you and your purchase. I think you should contact them to ask the questions you need answering.Kind regardsMark
5/5
TrustpilotGreat service
Communication throughout the sales process was excellent. Smith & Friends did what they said they would do for the agreed price.Friendly and knowledgeable people.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotSmith and friends kept me more informed…
Smith and friends kept me more informed than the solicitors did well done thanks
Thank you Leslie for your 5 star review, it is greatly appreciate by us all.Kind regardsMark SmithManaging Director
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