Every review we hold for the Ingleby Barwick office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe team at the Stockton Office have…
The team at the Stockton Office have been absolutely amazing with me, I was in a very worrying predicament from losing my job and being told from my mortgage company that they would not extend the permission for me to sub-let my property to my tenants, I was devastated that I was potentially going to make a family homeless, I spoke to the office and they were so supportive and even counselled me through my crisis. The girls in the office helped me find an investor to buy my property and keep the tenants, I can’t thank them enough for their help and support and I highly recommend them for their professionalism, quality and care.
Sarey · 3 February 2022
Agent replied · 17 June 2024
Thank you Sarah for your lovely review of our Stockton team. They will be delighted to read your kind words.Best WishesMark
★★★★★ 5/5
GoogleGreat communication, made the whole process really easier. The welcome box was a nice touch and my daughter loved the chocolate milk. Would recommend smith & friends, especially andrea. Thanks for everything again
Adam · 4 March 2025
Agent replied · 9 December 2024
Thank you Adam for your 5 star review. It is greatly appreciated by us all.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
TrustpilotRental properties managed efficiently
The estate agency has managed 2 rental properties for me over the last nine years. They have done this in a professional and efficient manner. Always keeping me informed. They have been extremely helpful and knowledgeable when it came to any issues. I would highly recommend them.
Patricia · 8 August 2024
Agent replied · 24 October 2024
Thank You Patricia for your 5 star review and thank you for your loyal custom.Best WishesMark SmithManaging Director
★★★★★ 5/5
GoogleReally helpful, was really happy with the service and the support we had with our sale, and then the purchase was complicated but Manj helped to make everything easier.
Sarah · 16 April 2025
Agent replied · 9 November 2024
Thank you Sarah for your wonderful review. We greatly appreciate your time to write about your experience.
Best Wishes
Mark Smith
Managing Director
★★★★★ 5/5
TrustpilotA Quality Company Offering a Quality Service
From the initial contact to arrange a valuation to the process of selling, through to completion was excellent. All members of the S&F team were brilliant and assisted with all of our queries in a professional and expedient manner.Great service!
Neil · 15 November 2024
Agent replied · 22 December 2024
Thank you Neil for your 5 star review, it is greatly appreciated by us all.Best WishesMark SmithManaging Director
★★★★★ 2/5
TrustpilotWe brought our own home on July 2024…
We brought our own home on July 2024 the experience we received from the smith & friends was not appreciated especially key handover,they simply postponed key handover timings & they just wrapped the key on an envelope and handed over to us.Not recommended
Mr · 30 September 2024
Agent replied · 24 October 2024
Hi Mr Sureasan & Mrs Chandra, I am sorry to read your review and comments. I understand from the notes there was difficulties with the vendors solicitor and to compound this the vendor removal company too on completion day. We would have no need to postpone any key handover unless there was good reason and I apologise for any inconvenience this caused on the day. The review should reflect the whole process not just one part which we can't always control. I wish you well in your new home.Kind regardsMark Smith Managing Director
★★★★★ 5/5
TrustpilotTop Estate Agent
We found our new home through this excellent estate agents, from start to finish the service we received was top class, we were kept informed throughout by Joy our sales negotiater I would definattely recommend Smith and Fruends for buying or selling your home through
Jean · 8 August 2024
Agent replied · 24 October 2024
Thank you Jean for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
GoogleThank you Andrea for your continued help, support and advice great customer service
Rebecca · 26 August 2023
Agent replied · 25 August 2024
Thank you for your review.
Best Wishes
Mark Smith
Managing Director
★★★★★ 5/5
TrustpilotA+, Would use again.
Excellent communication throughout. Thank you Andrea for your help getting this completed, especially with the first sale falling through!
Alex · 1 March 2023
Agent replied · 17 June 2024
Thank you Alex for your 5 star review.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish . Great staff . All very efficient and friendly . You just feel from the start they will deliver - and they did my house sold within days and has now come to completion in a very short time
Jane · 24 July 2024
Agent replied · 24 August 2024
Thank you Jane for your 5 star review.Best WishesMark SmithManaging Director
★★★★★ 5/5
TrustpilotExcellent service throughout
Excellent service throughout, Chloe was our expert on the lettings side she was always pleasant and extremely helpful at all times
Jane · 14 December 2022
Agent replied · 17 June 2024
Thank you Jane for your review of our Middlesbrough office and Chloe. Kind regards, Mark
★★★★★ 5/5
GoogleExcellent service and support from Ellie for renting and moving into the house - job well done! Thank you.
Phil · 11 July 2025
Agent replied · 9 October 2025
Thank you Phil for your 5 star review.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
Trustpilot10/10
No problems what so ever! Claire is absolutley amazing and so friendly! Made me feel super comfortable with it being my first time renting, highly recommend 😊!
Koren · 19 March 2022
Agent replied · 17 June 2024
Hi Koren, thank you for your review for Claire, she will be delighted to read your review. Kind regards, Mark
★★★★★ 5/5
GoogleHad a great experience with Ellie working over in Smith and friends she really helped me finding a suitable house and i would highly recommend her and the real estate agency to anyone who wants to buy or rent.
Abdullah · 12 October 2024
Agent replied · 25 August 2024
Thank you Abdullah for your wonderful review. It is greatly appreciated by us all.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
TrustpilotEverything went very professionally
Everything went very professionally, the service was 5* , from start to finish.
Paul · 5 July 2023
Agent replied · 17 June 2024
Thank you Paul for your 5 star review,Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotGreat Service
Andrea and Manj were so helpful throughout the selling process. They went above and beyond with my sale!
Lauren · 13 December 2024
★★★★★ 5/5
TrustpilotAmazing experience
Had a great experience with Ellie over at smith and friends she was really helpfull and proactive in finding me a suitable home in Inglesby. Would recommend her and the real estate agency to anyone who wants to buy or rent.
Dr · 19 August 2024
Agent replied · 24 October 2024
Thank you Dr Abdullah for your review of our Ingleby Barwick office and in particular Ellie.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotEverything was so quick and easy from…
Everything was so quick and easy from start to finish would highly recommend.
Mr · 23 May 2023
Agent replied · 17 June 2024
Thank you Mr & Mrs Richardson for your 5 star review, it is appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
GoogleThe team were really helpful and kept us up to date. We had issues with buyers pulling out and they were very sympathetic.
Paddy · 16 April 2025
Agent replied · 16 April 2026
Thank you Paddy for your 5 star review.
Kind regards
Mark Smith
Managing Director
★★★★★ 5/5
TrustpilotFantastic company
Great communication, made the whole process really easier. The welcome box was a nice touch and my daughter loved the chocolate milk. Would recommend smith & friends, especially andrea. Thanks for everything again
Adam · 29 November 2024
Agent replied · 22 December 2024
Thank you Adam for your 5 star review.Best WishesMark SmithManaging Director
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, polite and seamless experience from Smith and Friends. Maintained good contact throughout the process and any questions were answered swiftly.Would highly recommend this company and Nikki who I dealt with to anyone looking for help in the property market.
David · 12 July 2024
Agent replied · 24 August 2024
Thank you David for your review, it is greatly appreciate by Nikki and our Middlesbrough team.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotNikki and all the team at the Martin…
Nikki and all the team at the Martin branch were very helpful and professional in helping me find the right tenants for my rental property, everything was handled quickly and efficiently and ALL my questions answered and dealt with promptly, highly recommended
Ian · 17 June 2024
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotVery professional
Professional people who know the business. Always approachable and willing to answer any questions that may crop up. I was allocated one person from your office to deal with my case from beginning to end. Stress free. I would definitely recommend you to friends and family in the future. Well done.
Mrs · 17 December 2023
Agent replied · 17 June 2024
Thank you Mrs Bellerby, we greatly appreciate you taking the time to write such a positive review.Kind regardsMark SmithManaging Director
★★★★★ 5/5
TrustpilotSmith and Friends go above and beyond!
Smith and Friends provide outstanding service and support. The Stockton teams’ professionalism, dedication, and attention to detail made the entire selling/buying process smooth and stress-free.The expertise and guidance from staff was invaluable, we couldn't have asked for a better experience. Would highly recommend!
Angela · 26 May 2024
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
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