Beresfords Ingatestone reviews

Hi Ken, Many thanks for the 5 star award for the team at our office in Ingatestone and in particular Eleanor, your main point of contact. The team work really hard to provide the best possible customer care and will really appreciate you sharing your experience. We wish you many happy years in your new home and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi ValentinaThanks so much for taking the time to provide your detailed feedback, having recently dealt with our lettings department in Chelmsford. I was pleased to read that the team have answered all of your questions effectively and assisted you throughout the process.Steven Bond Managing Director - Residential Lettings

Hi Harry Thank you so much for your recent feedback. I am pleased that our lettings team were efficient and friendly throughout your recent rental process. We all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Henry,Many thanks for leaving your positive feedback. It is great to read that you have had a good experience with our lettings team in Brentwood, but especially Hannah. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Anjana,Many thanks for your kind words regarding Tom and Kris who are part of our lettings team in Chelmsford. I know they will be very grateful for your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Liz, Many thanks for the 5 star award and positive comments for Paul and the team at our Ingatestone office. With many years of experience, you would have been in very safe hands with your sale. Paul and his team are focused on delivering the best possible customer care and would have been perfectly placed to deal with any issues that may have arisen during the process. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Thanks so much for your positive feedback. I am glad that our local lettings team fulfilled your expectations and assist you throughout the process.Steven BondManaging Director - Residential Lettings

Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Khodor,Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in Chelmsford. I know all the staff will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Emily,Thanks for your feedback regarding Gabby. I was pleased to read that she was very responsive throughout the entire process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you Susan for the great review for Joseph who is located at our office in Ingatestone. Joseph is proactive in his approach and will do all possible to ensure a transaction goes through smoothly, guiding and supporting whilst keeping all parties regularly updated throughout the process. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Many thanks Sharon for sharing your experience regarding your recent dealings with Joe at our Ingatestone office. Joe will be pleased to know you were impressed with the level of service he provided and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi ValentineThanks so much for taking the time to provide us with your feedback. It's great that you would not hesitate in recommending us to others and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Hi JenniferMany thanks for providing your feedback and 5-star rating. I am pleased that you were impressed with Alice and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Jonathan,Thanks for your feedback. I was pleased to read that our lettings team in Chelmsford worked effectively throughout the rental process and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi Susan, Many thanks for the 5 star award for the team at our office in Ingatestone. We have many returning clients like yourselves and it is pleasing to hear you have been impressed with the service provided on several occasions. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi MustafaThanks so much for taking time out to provide us with your feedback following your recent dealings with Hannah. I am pleased that everything was explained clearly and that the related process was straight forward. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Hi Jamie-Leigh, Many thanks for your 5 star review for Paul and George who are based at our office in Ingatestone. I am really pleased you were impressed by the level of service received as the guys work extremely hard to provide the best possible customer care. They will very much appreciate your kind comments and look forward to assisting you again in the future. Thank you for the recommendation. Alison Horsley, Customer Services Manager.

Hi Athol,I just wanted to thank you for taking time out to provide your feedback and I am pleased that our local lettings team impressed. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Dear Hayley and DavidI have seen a copy of your recent review posted on Trustpilot. Although this is a review platform we do not subscribe to, I wanted to reply regardless. The reason the deposit has not been returned to date is due to the general condition of certain parts of the property following your departure at the end of your tenancy. As a result, the landlord instructed us not to return any of your deposit until such time as relevant quotations had been received from contractors to put things right. Legally, letting agents cannot refund monies to tenants until such time as both landlord and the tenants concerned have agreed a mutually acceptable compromise. I understand that Elaine West, a member of our lettings team has spoken to you (Mr) on Tuesday and Thursday of this week, and is doing her very best to resolve this matter as soon as possible. The landlord has committed to come back with the findings of the quotations early next week so let’s hope that at this point both parties will be reasonable and come to a sensible arrangement, which in turn will enable us to return some of your deposit. We hope that you now appreciate agents have to follow a legal process in such instances, and in some instances it can take a considerable period of time to reach a final conclusion. Steven BondManaging Director