Every review we hold for the Ingatestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRenting experience
This is our first time moving out to rent and Berefords have been so supportive and informative about the process. I am genuinely so happy with the service as they have done everything super fast and smooth. Thank you for all your hard work and making our experience very exciting.
Neha · 8 November 2024
Agent replied · 24 December 2024
Hi NehaThanks for your feedback and I am so pleased that you found our lettings team both informative and supportive throughout your first application for a tenancy. We all hope that you are very happy in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally recommend Eleanor if you want…
Really recommend Eleanor if you want everything to be done professionally and quickly! Both Eleanor and Christine were lovely and made the process easy!
Poppi-Redd · 25 March 2025
★★★★★ 5/5
TrustpilotRylie was always one call/email away
Rylie was always one call/email away. Very helpful throughout the whole process. Well done and thank you!!
Milenkov · 13 February 2024
Agent replied · 12 June 2024
Hi Milenkov,So pleased that you were impressed with Rylie when she assisted you recently throughout the lettings process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCharlie was very helpful.
Sawan · 5 October 2024
Agent replied · 22 October 2024
Hi SawanThank you so much for posting your review. I know that Charlie will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Service From Debby & The Team
Excellent Service From Debby & The TeamDebby the lettings manager at Beresford has excelled, her responsiveness and professionalism have been superb. I wouldn't hesitate to recommend Debby and the team. Thank you, your support and contribution is really appreciated
Katy · 13 March 2022
Agent replied · 12 June 2024
Hi KatyThank you so much for taking the time to post your recent review. I am pleased that our lettings team in Braintree delivered a professional service and made a positive impression on you. I know that Debby and her team will be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames Annetts is an handsome…
James Annetts is an handsome hardworking staff that’s active in helping clients at all time. Good knowing him and Kris very helpful colleague.
Olayinka · 25 September 2023
Agent replied · 12 June 2024
Hi OlayinkaThank you for your positive review. I know James and the rest of the lettings team at Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLovely Lettings Team
Jack Sparkes has really been amazing with helping us find the perfect rental. When our perfect place didn’t go through, he was so reassuring that he would work hard to find another one that suited us amazingly. His colleagues Debby and Joe have also been so friendly and helpful with the entire process. Thank you team!
There · 29 July 2024
Agent replied · 24 August 2024
Many thanks for your positive feedback following your recent dealings with Jack. I was pleased to read that he made a concerted effort to find you another suitable property after your first choice failed to proceed to a satisfactory completion. I know Jack will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJessica Reed at Beresfords - Superstar!
Jessica Reed at Beresfords Lettings/Property Management was proactive and kept me fully informed on the progress of a couple of overdue snagging items through to resolution. Happy tenant and landlord in good hands too.Great service - thank you!
Nimesh · 25 April 2022
Agent replied · 12 June 2024
Hi NimeshJust wanted to say thanks for taking time out to post your recent review regarding Jessica, our Property Manager. I was pleased to read your comments regarding her proactive approach to resolving any issue which arose.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI have been a client Beresford from 2019
I have been a client Beresford from 2019 and must say I have always been more than impressed as how helpful, trustworthy and nice the staff there is. I would especially like to mention Debby, Alex, Jack and Joe! Amazing people who always will stretch an extra mile if needed to keep their clients happy and satisfied. Thank you very much, dear Team. Will always recommend your service. Irina Brown
Irina · 16 October 2023
Agent replied · 12 June 2024
Hi IrinaThank you so much for taking time out to provide your detailed feedback following your recent dealings with our lettings team at Braintree. I am pleased that both individually and collectively they impressed you throughout your dealings with them and I know that they will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant service!
After working with Beresfords for some time now regarding lettings I am very pleased with the service they have provided.In particularly Lauren Wilson and Lynn Ray have been a pleasure to deal with! Regards,Roy Reeve
Ellie · 31 August 2022
Agent replied · 12 June 2024
Hi RoyI very much appreciate you taking the time to post your comments and was pleased to read that you have been working now for some time with our lettings team at Billericay. It is great that your experience has been consistently positive and I know that both Lauren and Lynn will be very grateful for your kind words.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotExcellent service from Beresfords
As a Landlord I am very happy with the service and attention to detail from Beresfords. They are friendly, approachable and go above and beyond. They are only always an email or call away. The whole team are great, but I would like to specifically mention Lauren Johnson. She is patient and always willing to provide helpful advice
Abid · 14 June 2024
Agent replied · 24 August 2024
Hi AbidThank you for taking the time to provide us with your feedback. I am pleased that as one of our landlords you have been happy with the service provided by our local lettings team. We place a lot of emphasis on maintaining effective communication with our clients on a consistent basis and I am pleased that this has been noted by you within your feedback. Many thanks for the business that you continue to provide to us which we will never take for granted.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCannot fault their customer care
Cannot fault their customer care, from start to finish a really professional and efficient service. Many thanks to Gillian Cooper, Christine Sorrell, Abby Johnson MARLA and Kirsty for their help and coordination in finalising a letting.
Gary · 29 June 2022
Agent replied · 12 June 2024
Hi GaryMany thanks for the positive comments contained in your recent review. I am pleased that you were happy with the service extended to you by our lettings team based in Dunmow. I know that everyone at our end will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWe purchased a property through Beresfords - the whole team were excellent, with great communication and extremely professional. Would highly recommend!
Colin · 11 October 2025
Agent replied · 11 October 2026
Hi Colin,
Thank you for taking the time to post your great review for the team at our Ingatestone office. I am pleased to hear they found you a suitable property to purchase as they work hard to match property to potential buyers. The team will then do all possible to progress a sale through to exchange and completion, guiding and supporting whilst keeping all parties updated. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 4/5
TrustpilotAdam and Rylie are fantastic very…
Adam and Rylie are fantastic very helpful. As an office a little poor at communicating I had to keep chasing to get updates.
Nick · 20 September 2025
Agent replied · 24 September 2025
Hi Nick,
Thank you for taking time out to provide us with your feedback. I am pleased you were impressed with the approach of both Adam and Rylie, but disappointed to learn that you felt general communication and Eleanor's approach could have been better. Rest assured, I will be discussing your feedback with the Area Director in the hope of improving in these areas moving forward.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Service and Support Throughout!
We were new to property letting. The team at Beresfords supported us through the whole process of preparing the property for letting (electrical inspections etc.), marketing, tenant selection and tenancy agreements.They also manage the property for us which takes all the stress away from us on a day to day basis.They are a very helpful, efficient and friendly team.We have just let a second property through them.
Chelmsford · 6 December 2023
Agent replied · 12 June 2024
Thank you so much for taking time out to provide your feedback. I am pleased your initial experience as a landlord using our fully managed service has been positive. I was also pleased to read that our staff have been friendly, helpful and efficient throughout the process and it's great news that we have now let a second property through you. We look forward to a long and successful business relationship and are very grateful for your continued custom.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHaving dealt with Beresfords for almost…
Having dealt with Beresfords for almost 3 years, I have nothing but praise for their professional approach, advice and general customer care - in particular Christopher Dutton who has been more than helpful throughout.
Sarah · 6 September 2022
Agent replied · 12 June 2024
Hi SarahThanks so much for taking the time to post your feedback. It was nice to read your comments and I am pleased that we have continued to deliver a consistently good service to you over the last 3 years. We are very grateful for the business that you continue to provide to us and for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotEfficient and helpful
I had a very positive experience with Beresfords. James and the team were incredibly helpful and ensured everything went smoothly.
Sarah · 10 November 2023
Agent replied · 12 June 2024
Hi SarahThank you so much for taking the time to provide us with your feedback. I am pleased that James and the rest of our lettings team in Chelmsford impressed you throughout your recent transaction, and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotOutstanding Service Excellence
Ross Young's approach to customer service is nothing short of exceptional. With his remarkable professionalism, immediate responsiveness, and intuitive understanding of our needs, he not only solved our problem but also reinforced why our trust in the company is well-placed. His leadership style is a benchmark for customer care.
Amir · 31 October 2024
Agent replied · 24 December 2024
Hi AmirThanks so much for finding the time to provide us with your feedback. I am pleased that Ross impressed you during your renewal process and I know that he will be very grateful for such positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe had an issue with the heating
We had an issue with the heating, reported it to Jess and it was dealt with swiftly, excellent communication and follow up calls to ensure the issue was resolved . Thanks Jess, very impressive Peter C
Peter · 18 May 2022
Agent replied · 12 June 2024
Hi PeterI just wanted to thank you for taking the time out to post your recent review. I was pleased to read that Jess dealt with your heating issue in a prompt and efficient manner. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKate recently carried out a checkout…
Kate recently carried out a checkout inspection for one of rental properties. The report was very thorough and helpful. We had a couple of queries that Kate dealt with promptly and in a friendly professional way. She is clearly very experienced in her work and it was a pleasure to talk with her.
M · 22 August 2024
Agent replied · 29 August 2024
Thank you for taking time out to provide us with your feedback. I am pleased that you found the report prepared by Kate thorough and that when you raised a number of minor queries these were dealt with both promptly and in a professional manner. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Rylie has been brilliant! Such a great help in looking for a property, and really friendly too
Hayley · 5 January 2024
Agent replied · 12 June 2024
HI HayleyA belated thank you for providing us with feedback about Rylie following your recent dealings with her. I am pleased she was proactive in helping you search for a suitable property to rent and know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleExcellent estate agents. Very friendly, polite, professional and reliable.
Definitely recommend to prospective buyers and sellers.
Paul was a great help from start to finish.
Jasmeet · 13 June 2023
Agent replied · 12 June 2024
Hi Jasmeet,
Many thanks for the great review for the team at our office in Ingatestone and particularly Paul, our Branch Manager. With many years in the industry, you would have been in very safe hands. Paul and the team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will appreciate your 5 star award and kind recommendation and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotHad an issue with the tenants eviction…
Had an issue with the tenants eviction insurance which was quickly and efficiently sorted. Thank you Hannah !!
Chris · 8 December 2023
Agent replied · 12 June 2024
Hi Chris,I very much appreciate you providing your feedback. I was pleased to read that Hannah was proactive in assisting you with an insurance related issue and that matters were sorted out quickly and efficiently. I know that Hannah will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleFound Lauren really professional at her job and was always available to talk with any enquiries
Peter · 16 November 2025
Agent replied · 16 April 2026
Many thanks Peter for sharing your experience regarding the service you received from Lauren who is based at our Ingatestone office. Lauren will be pleased to know you were impressed with the level of customer care she provided and will appreciate your 5 star award. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
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