Trusted Agent profile · Ingatestone
★★★★★
859 reviews across 2 platforms
122 High Street, Ingatestone, CM4 0BA
Part of Beresfords, see every office.
Beresfords's office in Ingatestone, at 122 High Street, is rated 4.7 out of 5 across 859 reviews on two platforms, including 117 Google reviews rated 4.9.
Every review we hold for the Ingatestone office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant experience with Beresford’s
Brilliant experience with Beresford’s, Joe has been extremely helpful throughout the process… very helpful advice that has really helped in the decision making process! Thank you!
Hi Scott,So pleased to read your positive feedback. Glad that Joe was helpful throughout the process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotScot flat.5
I recently rented a flat through beresfords .thanks to hannah / Holly and the team they made a very stressful job . Very easy .would recommend always .excellent team .
Hi ScotMany thanks for taking time out to post your feedback. I was pleased to read that Hannah and the rest of the lettings team at Brentwood assisted you effectively throughout the rental process, and it is great to know that you would not hesitate in recommending them to others.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotReally smooth tenancy renewal
Really smooth tenancy renewal. Highly recommend Lauren Mobsby at Beresfords.
I am really pleased that the renewal of your tenancy went without issue and that Lauren Mobsby was effective in assisting you with this. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotTrust the rating or your experience?
Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in. However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working., It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks. The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY? I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service. Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them. They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim.
Hi NeilHaving read the extensive comments contained within your review, I wanted to reply personally having investigated the matter myself in more detail.Naturally, I am sorry that you felt that our staff were purely landlord focused whilst you were a tenant in one of the properties which we manage.Having reviewed the extensive filenotes I believe that our personnel have tried to assist you with any related issues that rose during your time at the property. Unfortunately, in certain cases particular situations were out of our direct control and we were dependent on other third parties to either make decisions on the next course of action, or contractors such as British Gas who we have no influence over whatsoever. At the end of your tenancy it was evident that there was damage incurred at the property which was deemed to be beyond normal wear and tear. The landlord concerned expected you to make some form of contribution towards the necessary repairs and Melissa played her part in negotiating between both parties to try and reach a mutually acceptable agreement. Therefore, to suggest that Beresfords acted inappropriately throughout your tenancy is, in my view, grossly unfair.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotFantastic staff & customer experience
Alice, Paul Lynn & Ella were superstars
Hi TayoThanks for your feedback and I am pleased that our lettings team in Billericay exceeded your expectations.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotVery helpful
James has been very helpful in locating a property for me to rent all whist keeping me updated and informed every step of the way.
Thanks for your recent feedback and I was pleased to read that James in our local lettings department has been very helpful in finding you a suitable property to rent and remained in touch with updates throughout the transaction. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotShould have read reviews before engagement
I made an offer (£530k) for a place in Godwin Avenue RM3 which was accepted. Chris Clarke put me forward through their mortgage affordability test, which they set up with their advisor. After which, he told me that the property will not removed from the market yet because the vendor has been screwed before. Little did I know that was their ploy to screw me up. He informed me they would take it off the market when I give him my mortgage broker and solicitor contacts. When I did, he said I have to get the evaluation booked before taking the property of the market. When that happened, Beresfords refused to remove the property of the market. They ignored my messages and calls. The times I got through, some Hollie picked up and claimed Chris was return my call but never did. Beresfords were carrying out viewings on the property even after Connells setup a date to carry out valuation. A week after they accepted my offer and days after valuation was booked, I get a call from Chris informing me to make another offer of £545k (an increase of £15k) as another person has done so and they are trying to be 'loyal' to me. I was upset as Beresfords had wasted my time and money, at this point I had invested over £1k for valuation and solicitor fees. I wasn't willing to match that offer, as I felt it was ridiculous and Beresfords acted without integrity and were unethical in their dealings with me. I was gazumped. A few days later, I got a call from Connells stating that Beresfords cancelled the valuation because I pulled out of the purchase. That was the straw that broke the camels back, not only are they unethical but they misinformed the third parties related to the deal.
5/5
TrustpilotHannah was super efficient
Hannah was super efficient, pleasant and I cannot fault her. Answered every question I had. Overall amazing experience. Hannah went above and beyond.
Hi AriMany thanks for your feedback and I’m pleased that you were impressed with the service provided to you, especially by Hannah. We all very much appreciate your 5-star rating.Steven BondManaging Director, Residential Lettings
5/5
Trustpilotwater tap issue
Dealt with Vanessa Young on a water tap issue. Resolved the issue in 3 days. All the communications and updates were very professional and efficient. Thanks for the quick support on that
Hi Abhijith,Many thanks for providing your feedback following your recent dealings with Vanessa. I am pleased that you found her approach prompt and professional. I know Vanessa will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotScott’s the man- helpful & professional.
Scott was professional & informative.He explained everything in layman’s terms which was extremely helpful.What his expectations were on my property were all fulfilled.He continues to be helpful & supportive and is always happy to oblige with any advice or questions I might have.
Hi Louise,I just wanted to reply personally and say thank you for posting your recent review. I am pleased that Scott was both professional and informative, explaining everything clearly. It is great that he has been able to be of assistance to you.Steven BondManaging Director
5/5
GoogleGreat service received from the team at Ingatestone Beresfords ! after a long and difficult sale I was able to complete my purchase and move to my new home. Thank you
Many thanks for the 5 star award for the team at our sales office in Ingatestone. With many years of experience between them, you would have been in very safe hands. The team would have been perfectly placed to deal with any issues that may have arisen whilst keeping you fully updated as the transaction progressed. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotProfessional letting service
We were very grateful to Kris and all the team - Tom, James and Abby - for all their help in letting our property. Despite our fair share of disappointments and frustrations with potential tenants, the team remained patient and professional throughout which helped us through the process. They communicated well and made every effort to find the perfect tenants for us.
Thank you for taking the time to provide us with your feedback. I am pleased that our lettings department in Chelmsford assisted you effectively in the letting of your property and it's great that they managed to find you more tenants in the end. I know the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBoth Tom and James were amazing!
Both Tom and James were amazing!! Helpful, efficient, friendly, very knowledgable and always happy to help … I have now moved into my new flat with complete peace of mind.Thank you so much 😊
Hi ShelleyI am so pleased that everything went smoothly for you and that the service provided by Tom and James exceeded your expectations. I hope you enjoy your time in your flat.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotMaria sales team
Hi Maria Further to our conversation on the phone, I find the treatment from you very unprofessional.I have provided full information to you and your company with the details that the property is owned by a limited company.I am acting as a agent on the company’s behalf.You have my contact details and I have spoken to various people with no indication there was a problem with making a visit to the property for a valuation.I find this bizarre that your company with offices nearby to the property have caused such difficulties when three further agents have supplied the same information as you & also visited the property.
Hi Terry,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed review of our files, it would appear the property is owned by another individual and there is no record of you as a third party, whom we can liaise with. We have a duty of care to our clients and would not be able to carry out an appointment for someone else, without prior authorisation from the legal owner. If the legal owner wishes to contact us directly, we would be more happy to take instructions. It concerns me that other agents may have acted without taking the same care and due diligence. Should you wish to discuss this matter further with me, please contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager
5/5
GoogleMy husband and I had a good experience with Beresfords recently when buying our property. Eleanor was particularly helpful in making the process as smooth as possible. Would recommend.
Hi Eponine, Thank you for taking the time to post your 5 star award and kind comments for the team at our Ingatestone office and in particular Eleanor. The team are all focused on providing the best possible customer care, guiding and supporting from the first point of contact through to exchange and completion. Your recommendation is much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleJoseph, Paul and Lauren did a great job in selling our house, calm and professional during all the twists and turns of completion. Thank you all. Nigel and Julia
Many thanks to you both for the 5 star award for the team at our office in Ingatestone. It is pleasing to note you were impressed with how they dealt with your property sale as I know how hard they work to provide the best possible customer care, guiding and supporting throughout the process. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotFriendly, courteous, and professional
Very satisfied indeed!Have been with them for some time and have no complaints.They are quick to respond, and are always friendly, courteous and professional - no more so than in one member of their team (Amy W) whose helpful and considerate approach marks her out as an ambassador for the company.
Thank you for taking time out to post your recent review. I am pleased that you have been satisfied with the service provided to you by our lettings team in Billericay. I know that Amy in particular will be very grateful for your kind words. We look forward to continuing to working with you again in the future.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotCorrine, house inspection
Corrine came and done my house inspection today and it was a pleasure to meet her.Corrine was curtious, professional and talked through every aspect of the Inspection.Beresfords always gets top marks feom me.
Hi DebMany thanks for posting your recent positive comments regarding Corrine. I am pleased that you found her approach both courteous and professional. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJoe Wass
Joe was very helpful and made the whole renting of my property out really easy and straight forward.
Hi Joe,Many thanks for taking the time to post your review. I was pleased to read that the process of renting your property has been straight forward and that Joe was helpful and provided you with a high level of service throughout. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service
We were really impressed with the service we received at Beresfords from Rob, Charlie and Ella. The team were professional, polite and so helpful. They supported us in finding a property suitable for us and they kept us informed along the process. The communication was brilliant. Charlie, Rob and Ella are a great team- thank you!
Hi NaomiWe really appreciate you taking time out to provide your feedback and it’s great that our lettings team appear to have delivered in terms of the service provided. Everyone at our end is grateful for your kind words and 5* rating.Steven Bond Managing DirectorResidential Lettings
1/5
TrustpilotUncaring customer service
I signed a contract with Beresfords Shenfield to sell my home in Autumn 2023 (along with with my joint homeowner wife). The sale was then delayed because my wife developed health problems that required hospitalisation. Over the proceeding year - I found Beresfords to be uncaring, unsupportive and uncommunicative, in helping us progress our house sale. After having my complaints dismissed by the Beresfords regional director, I am now making a formal complaint to the Ombudsman and would not recommend using this uncaring Estate Agent.
5/5
TrustpilotJames Annetts is very responsive and…
James Annetts is very responsive and friendly
Hi EdwardThanks for your positive feedback regarding James. I know he will be very grateful for your kind words.Steven Bond Managing DirectorResidential Lettings
5/5
GoogleBeresfords provided an excellent service throughout the sale process and were always available and kept us upto date as the sale progressed. I have no hesitation in recommending them
Many thanks Matthew for your 5 star award and kind recommendation for the team at our Ingatestone office. The team work hard to provide the best possible customer care and will be pleased to know you were impressed with the level of service extended to you. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotThe service we received was absolutely…
The service we received was absolutely great right from inception all through to the move. Lizzie was always ready to support us all the way and also very prompt at responding to emails and phone calls. Thank you so much.
Hi TaoThanks for posting your recent review. I was pleased to read that you were impressed with the service provided by our lettings team in Upminster. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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