Trusted Agent profile · Ingatestone

Beresfords Ingatestone reviews

4.7

★★★★★ Excellent

859 reviews across 2 platforms

122 High Street, Ingatestone, CM4 0BA

Part of Beresfords, see every office.

Beresfords's office in Ingatestone, at 122 High Street, is rated 4.7 out of 5 across 859 reviews on two platforms, including 117 Google reviews rated 4.9.

Google logo

4.9 / 5

117

Reviews on Google

This office

Trustpilot logo

742

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ingatestone office, from every platform, shown as written. First names only.

5/5

Trustpilot

Agents were very helpful & provided a…

Agents were very helpful & provided a professional service when I was looking for a new tennant for my property

Andrew · 15 August 2024

Agent replied · 24 August 2024

Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very friendly and professional staff…

Very friendly and professional staff that you can easily trust

Shady · 7 May 2026

Agent replied · 4 June 2026

Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.

5/5

Trustpilot

Cameron - Beresfords

Cameron was very friendly and made me feel at ease. He was knowledgeable about the property he showed me around and well deserves the bottle of wine :)

Miss · 14 March 2024

Agent replied · 12 June 2024

Hi Miss CrayMany thanks for taking the time to post your review. It was great to read that you had a positive experience in your dealings with Cameron and that he was friendly and informative. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Beresford are easy to get in touch…

Beresford are easy to get in touch with.

Carole · 21 May 2026

Agent replied · 4 June 2026

Hi Carole, Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Excellent service ,particularly Lucy…

Excellent service ,particularly Lucy Plappert who was very helpful at all times

Mrs · 3 December 2024

Agent replied · 24 December 2024

Hi AnnThis is just a brief response to thank you for finding the time to provide us with your feedback and I am pleased that you had a positive experience when dealing with us.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Beresford was used to find a suitable…

Beresford was used to find a suitable tenant for my property, the experience was great from start to end, highly recommended and would use again, communication was always maintained throughout and never anything they didn’t know or couldn’t resolve and willing to go further than most companies!

Miss · 8 September 2022

Agent replied · 12 June 2024

Hi Miss BegumI really appreciate you providing some feedback following your recent dealings with us. It is great to read that your experience was positive from start to end and it is great that you would recommend us to others.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Ryan was very sympathetic

Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.

Sandra · 23 February 2023

Agent replied · 12 June 2024

Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings

5/5

Google

Couldn't be more grateful to Beresfords for their help throughout buying our new home. They have been a calming influence all the way through and have helped us whenever required, making the buying process much easier than it would've been. Super grateful to all the team.

Billy · 27 May 2025

Agent replied · 11 October 2026

Hi Billy, Thank you for taking the time to leave your 5 star award and kind comments, it is much appreciated. I am pleased to hear your experience with our sales team in Ingatestone was positive. The team works really hard to ensure the moving process is as stress-free as possible, guiding and supporting whilst keeping in regular contact with all relevant parties. We wish you many happy years in your new home and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Trustpilot

Professional service given from Jazmin

Professional service given from Jazmin. Emails answered promptly and courteously

Michelle · 28 April 2026

Agent replied · 29 August 2024

Hi Michelle Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Tenancy checkout

Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.

Wendy · 1 October 2024

Agent replied · 22 October 2024

Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very helpful

Very helpful, quick to respond to emails.

Debbie · 16 May 2026

Agent replied · 4 June 2026

Hi Debbie, Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Katy was superb

Katy was superb! A very friendly, considerate and professional agent. She continually went above and beyond in order to find my wife and me a place. We can't fault her at all!

Chipego · 25 April 2025

5/5

Trustpilot

Abby was prompt and personable in her…

Abby was prompt and personable in her response and assisted me immediately when I required her help. Five stars. Date of experience 22 March 2024.

Rebecca · 5 April 2024

Agent replied · 12 June 2024

Hi RebeccaI am pleased that you found Abby's approach both prompt and personable and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Good experience overall made very easy…

Good experience overall made very easy Charlie was really clear and helpful.

Billy · 12 November 2024

Agent replied · 24 December 2024

Hi BillyThanks for your feedback. I am pleased that Charlie explained everything to you clearly and was helpful throughout your dealings with him.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Dr. Juan Braschi

Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.

Juan · 13 March 2024

Agent replied · 12 June 2024

Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Brilliant experience with Beresford’s…

Brilliant experience with Beresford’s so far… very informative, in-depth and also very quick to respond with any query’s. They seem to work beside you with your best interests… as opposed to feeling like they’re working with the sole interest of a “quick sale,” very catering towards all of your needs and very honest, i look forward to renting with/through them in the near future; should the right place become available!Jack and Debby have been by my side in helping me through every step of the way, absolutely brilliant… Thank you!

Scott · 1 November 2023

Agent replied · 12 June 2024

Hi ScottWe really appreciate you taking time out to provide your detailed feedback. So pleased that you found the approach of our lettings staff in Braintree informative, supportive and transparent. I know that the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Apartment in Romford

Had an amazing experience with Beresfords Letting Agency while looking for a rental apartment in Romford area. Charlie and Christine were of great help.

Komal · 20 April 2024

Agent replied · 12 June 2024

Hi KomalThanks for taking time out to provide us with your feedback following your recent dealings with our lettings department in Romford. I am so pleased that you had a positive experience with the team and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Cameron Cruiks has been brilliant from…

Cameron Cruiks has been brilliant from the moment I first contacted him to enquire about letting my property through Beresfords. He's been thorough, on the ball and professional throughout the process and I at last have peace of mind that the property is being managed well. Highly recommended.

Tareq · 17 May 2022

Agent replied · 12 June 2024

Hi TareqI really appreciate you providing some feedback following your recent dealings with Cameron. I know he will be very grateful for your positive comments and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Alice was very helpful and nice

Alice was very helpful and nice. And explain in detail what I needed to apply for rental property.

Carley · 5 August 2024

Agent replied · 24 August 2024

Hi CarleyThanks for posting your recent review. I was pleased to read that Alice has proved helpful and supportive during your search for a suitable property to rent. Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Good quality response to problem

Ganiyat · 27 May 2026

Agent replied · 4 June 2026

Hi Ganiyat Thank you for your kind words and 5-star rating, which is very much appreciated. Steven Bond Managing Director - Residential Lettings

5/5

Google

A big thanks to Eleanor who helped make a stressful purchase just a little less stressful. She is always so calm, friendly and professional and we finally got to completion after 6 long months. Thank you Eleanor.

Karen · 13 June 2023

Agent replied · 12 June 2024

Hi Karen, Thank you for taking the time to post your 5 star award and kind comments for Eleanor who is based at our Ingatestone office. Eleanor works really hard to provide the best possible customer care, guiding and supporting her clients throughout their transaction. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

I put our apartment on with Beresfords’…

I put our apartment on with Beresfords’ for rent and within two weeks they found tenants and moved in with all credit checks done within this time superb service Karen, Charlie and the team were amazing…

Brian · 1 July 2023

Agent replied · 12 June 2024

Hi Brian,I wanted to thank you personally for taking the time to leave your positive review. It is great that Karen and her team in Upminster were able to source suitable tenants quickly and efficiently and I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Rylie was very helpful

Rylie was very helpful, respectful, polite and very professional.

MISSCHRISTABELATUAHENE · 12 December 2024

Agent replied · 24 December 2024

Hi ChristabelaThanks for your positive feedback. I am pleased you found Rylie helpful and professional. I am in no doubt that she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

A Most Rewarding Experience.....

Beresford staff were cheerful, friendly and professional from the moment we walked into the local branch. Subsequent communication face-to-face, by email or on the phone was excellent.They provided us with a valuable range of properties and were positive and efficient in arranging viewings.On finding a property we liked the client was contacted and the sale agreed within 45 minutes, and the required admin was dealt with efficiently.The whole experience was positive and successful, and Saffron and Rob were particularly helpful.

John · 8 April 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Beresfords's Google reviews
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