Every review we hold for the Ingatestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRoss and the Lettings Team
Ross and the Lettings Team at Beresford's have consistently performed at a high level of efficiency and reliability on all re-lets of the company's apartments. His communication is timely and very much appreciated.
SAIL · 24 October 2024
Agent replied · 12 June 2024
Thank you for finding some time to provide us with your feedback. I am pleased that Ross and the rest of our lettings team have delivered a consistently effective level of service to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleDespite a challenging sale, the team at Beresfords could not have been more helpful in their approach - proactive, timely communications, always on hand to answer questions, provide updates and gentle nudges where needed :) Paul Woods in particular delivered a great service - professional, accessible and friendly - a pleasure to do business with. Thank you.
Mandy · 13 June 2023
Agent replied · 12 June 2024
Thank you Mandy for the great review for the team at our Ingatestone office and in particular our Branch Manager, Paul Woods. The team all pride themselves on the quality of their customer service, guiding and supporting throughout a transaction. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotCorrine was very friendly and lovely
Corrine was very friendly and lovely. Made the visit very easy and quick,
Freddie · 7 February 2023
Agent replied · 12 June 2024
Hi FreddieThanks for your positive comments regarding Corrine. I am pleased that her visit went without issue and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGabby Giedraite has excellent customer…
Gabby Giedraite has excellent customer care and she had all the right answers to our questions. She is definitely headed for greater heights in the estate industry and customer care. It was my first time to interact with Beresfords and the customer care and ease of information and reception was excellent.
S · 11 November 2023
Agent replied · 12 June 2024
Thank you for taking the time to provide us with your feedback. I am pleased that Gabby provided an excellent level of customer care throughout your transaction and answered all of your questions. I know she will be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally good advice and very helpful
Really good advice and very helpful. James was a pleasure to deal with!
Mark · 31 January 2023
Agent replied · 12 June 2024
HI MarkThanks for your positive feedback following your recent dealings with our lettings department in Chelmsford, and particularly James. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotPlease beware when renting a property…
Please beware when renting a property from these estate agents, they are lazy, everything is an effort, they entered my house without permission, when we vacated they are now charging me £500 to cut grass in the garden, i asked for pictures of checkout and they told me we don't have to provide them so we won't. all the staff are very rude.please please please do your research before renting through this company, if you do decide to rent through beresford take a million pictures of before and after as you they have no morals and will try to get every penny out of you to make themselves look good infront of the Landlord.
M · 16 January 2019
Agent replied · 12 June 2024
Your review has just been brought to my attention as we do not currently subscribe to Trustpilot. I would be keen to find out more about the issues you raise as we would never charge anyone £500 to cut the grass and do not enter a property during a tenancy without providing prior notification to the tenants concerned! So please email me directly and I will investigate further. Many thanksSteven BondManaging Director - Residential Lettingssb@beresfords.co.uk
★★★★★ 5/5
TrustpilotRyan is a really courteous individual…
Ryan is a really courteous individual and a pleasure to deal with.
Harry · 7 February 2023
Agent replied · 12 June 2024
Hi HarryI really appreciate you taking time out to post your positive comments regarding Ryan. I am sure he will be very grateful.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotThis is a useless unprofessional estate…
This is a useless unprofessional estate agent, they do not make any effort, they are lazy and do not have a sense of business. Not only they do not find any buyers they also do not bother to take things right on the right move website. They are waste of time. They do not have any skills or proper training to evaluate properties. Please look at the houses they have evaluated on the right move. There are houses in Wickham bishops which do not have proper lounge, they do not have study , front garden and have only small back garden (and have only 4 bedrooms) this estate agent have evaluate those properties around £1000000 or £1100000. They are just a joke and do not have any common sense.
Ardeshir · 17 November 2018
Agent replied · 12 June 2024
Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted last year. Beresfords have been successfully operating throughout Essex since 1968 and a large proportion of our business is from personal recommendations and repeat business. Our clients benefit from our large network of offices and we have experienced staff with extensive local knowledge on hand to assist. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service. I can assure you, extensive research is carried out prior to any valuations taking place and figures given based on comparable evidence and other properties sold in the area. Please feel free to contact me at a.horsley@beresfords.co.uk to discuss further.Alison Horsley, Customer Services Manager.
★★★★★ 1/5
TrustpilotThis is a useless unprofessional estate…
This is a useless unprofessional estate agent, they do not make any effort, they are lazy and do not have a sense of business. Not only they do not find any buyers they also do not bother to take things right on the right move website. They are waste of time. They do not have any skills or proper training to evaluate properties. Please look at the houses they have evaluated on the right move. There are houses in Wickham bishops which do not have proper lounge, they do not have study , front garden and have only small back garden (and have only 4 bedrooms) this estate agent have evaluate those properties around £1000000 or £1100000. They are just a joke and do not have any common sense.
Ar · 17 November 2018
Agent replied · 24 December 2024
Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted last year. Beresfords have been successfully operating throughout Essex since 1968 and a large proportion of our business is from personal recommendations and repeat business. Our clients benefit from our large network of offices and we have experienced staff with extensive local knowledge on hand to assist. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service. I can assure you, extensive research is carried out prior to any valuations taking place and figures given based on comparable evidence and other properties sold in the area. Please feel free to contact me at a.horsley@beresfords.co.uk to discuss further.Alison Horsley, Customer Services Manager.
★★★★★ 5/5
TrustpilotWe are a Happy tenants already 5 years
We are a Happy tenants already 5 years. The agency that represents both parts is Beresfords Agency.Very helpful, polite,operative,professional staff.Especially apreciate the help of Lauren Mobsby,because we got in touch many times.Thank you.
Brais · 1 October 2024
Agent replied · 22 October 2024
Hi BraisThank you so much for your kind words and positive comments. We are pleased that you have been happy with the service we have, and continue to provide to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKaren was helpful patient and reliable…
Karen was helpful patient and reliable , excellent service I would recommend
Customer · 22 January 2023
Agent replied · 12 June 2024
Many thanks for your positive feedback following your recent dealings with our local lettings department. I am pleased that you found Karen helpful, patient and reliable and it is great that you would not hesitate in recommending us to others.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotAn amazing team
An amazing team. Joe Wass is a professional and trustworthy person. He was very helpful and everything went smoothly.
Florin · 29 March 2022
Agent replied · 12 June 2024
Hi FlorinIt was great to read your positive comments about Joe Wass and the rest of the lettings team at Braintree. I am pleased that they impressed from beginning to end.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCustomer Service
I've had some difficult tenants over the last 12 months. During that time Hannah has always gone above and beyond to try and resolve the issue. Hannah really cares about what she does and is always the first person I think of going to when I have a problem. Amazing Service.
Malcolm · 4 October 2023
Agent replied · 12 June 2024
Hi Malcolm,It is always great to read that our staff have gone above and beyond with their services for our clients. I am sorry that you have had some difficulties with your tenants over the past year, but I am glad that Hannah was able resolve your issues and that you would not hesitate in working her again in the future. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service and quick result
Customer · 11 September 2025
Agent replied · 24 September 2025
Thank you for providing your recent feedback. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotUsed Beresfords for fully managed let
In order to let a property, went with Beresfords on a fully managed basis. All staff very helpful, several are Landlords themselves - so have the experience required. Service seems 100% so far, very impressed. Initially tried another well known high street agent who just didn't cut it on the service side. The staff seemed rather young and somewhat inexperienced, yet Beresfords the polar opposite from this!
Dan · 21 March 2022
Agent replied · 12 June 2024
Hi DanMany thanks for your comments regarding the service provided to you when choosing Beresfords to let your property. It is good to hear that you have been impressed with the service provided and that you have found the experience of our staff to be above and beyond that of other agencies you have dealt with. We appreciate your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Service
I found Tom and James to be professional and friendly while we were looking for a rental. They helped us understand the process, supported our search, and very clearly explained the next steps. Our queries were answered quickly as well. Thank you!
Genusha · 15 April 2024
Agent replied · 12 June 2024
Hi GenushaSo pleased that Tom and James were both friendly and professional when helping you find a suitable property to rent. I know they will be very grateful for your kind words as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCouldn’t recommend enough
From the start the guys at Beresfords have been very professional and helpful. I went into the experience not knowing anything about being a landlord but they’ve be really proactive, have given me loads of tips and been on hand at all times. Couldn’t recommend enough and thank you for everything you’ve done to help Tessa and Dominique
Lauren · 26 February 2023
Agent replied · 12 June 2024
Hi Lauren,We really appreciate your feedback. So pleased that you found the approach of our lettings team both professional and helpful. It is also great that you felt supported throughout the process and would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service
Rob and Charlie at Beresfords lettings upminster branch. I found them to be approachable and very helpful, they went the extra mile to answer the questions I had. I would not hesitate to use these guys again .
Wareing · 12 June 2024
Agent replied · 12 June 2024
Hi WareingMany thanks for your recent feedback and 5-star rating. I know Karen will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAwesome Amy!
Amy always provides first class service when carrying out our inspections. Helpful and knowledgeable about all things property related, I would recommend her in a heartbeat.
Charles · 17 December 2024
Agent replied · 24 December 2024
Hi CharlesThanks for your feedback following Amy's recent visit to the property which you rent. I am pleased you found her helpful and knowledgeable and it's great that you would not hesitate in recommending her to others. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilotsuperior agents amazing…
amazing service as always from the billericay team. i have had the pleasure of them looking after my properties for many years - they are professional and friendly and give a service over and above that offered by other letting agents - thank you to paul, lynn and alice
Deborah · 18 October 2023
Agent replied · 12 June 2024
Hi DeborahThank you for taking the time out to provide your feedback. It's great to read that you have been dealing with our lettings team in Billericay for many years now and have found their approach both friendly and professional on a consistent basis. We are all very grateful for your positive comments and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExtremely helpful
Adam, Holly and Hannah have made the process of moving into our next flat so seamless and easy! They have responded to any queries and questions that we have in a very timely manner and I would highly recommend beresfords
Daniel · 26 April 2024
Agent replied · 12 June 2024
Hi DanielThanks for taking time out to provide us with your feedback following your recent dealings with our lettings department in Brentwood. Its great that you found our internal process seamless and easy and that team acted promptly and efficiently to your queries. We all very much appreciate your 5-star rating and the fact that you would highly recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you so much for the amazing…
Thank you so much for the amazing inspection, the lady who came to check our home was delightful and very kind, she took our water pressure problem into account quickly and even spoke a little to my daughter giving her advice on her new braces since she was in pain. im very pleased with how the inspection went.
Agnieszka · 26 January 2023
Agent replied · 12 June 2024
Hi AgnieszkaI just wanted to say many thanks for your positive feedback and 5-star rating following a recent visit to your property by a member of our lettings team.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
Trustpilotvery professional team
Karen and Amy are very professional and gave me an impressive confidence to rent my house with Beresfords. As a Landlord leaving abroad, the must important thing for me is to feel secured that my property is well managed . And I totally feel that with Karen, David and Amy
Agnaldo · 15 September 2023
Agent replied · 12 June 2024
Hi Agnaldo,I really appreciate you taking time out to provide us with your feedback. So pleased to read that Karen and the rest of her lettings team impressed you throughout the process and as one of our landlords you feel reassured that your investment property is in safe hands. Rest assured we will continue to look after you and appreciate the business that you continue to provide to us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotMet Jay during a property viewing and…
Met Jay during a property viewing and was thoroughly impressed by his professionalism. He patiently answered all our questions and expertly guided us through the rental process. Thanks, Jay, for your exceptional service!
Elizabeth · 13 August 2024
Agent replied · 24 August 2024
Hi ElizabethThanks for your review. I’m pleased Jay impressed when you dealt with him and that he answered all your queries.Steven BondManaging Director - Residential Lettings
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