Trusted Agent profile · Ilkley
★★★★★
377 reviews across 3 platforms
15 The Grove, Ilkley, LS29 9LW
Dale Eddison's office in Ilkley, at 15 The Grove, is rated 4.8 out of 5 across 377 reviews on three platforms, including 128 Google reviews rated 4.9.
128
Reviews on Google
This office
27
Reviews on Facebook
Business-wide
222
Reviews on Trustpilot
Business-wide
Every review we hold for the Ilkley office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service
Despite being involved in a chain which included some inept conveyancing solicitors, Lehila Owen was supper efficient, responsive and helped the process through to completion.
Thank you so much for your kind words Stephen! So happy we got there in the end despite the challenges with the conveyancing solicitors. Wishing you all the best in your new home - Lehila
5/5
TrustpilotIt was a good experience with…
It was a good experience with Hardisty's. I have already posted a review for Millie, who was first class. Chloe too was always very pleasant & helpful, I'm sure her input helped a painless, very swift process
Thank you so much for your lovely feedback. It was an absolute pleasure helping you through the process, and I wish you all the best in in the future. Take care - Chloe
5/5
TrustpilotI would seriously applaud this company…
I would seriously applaud this company (especially Chloe).
We're happy the purchase process was exceptionally easy, and we appreciate your recognition. We're grateful for your positive feedback regarding our regular updates and support throughout the process. Thank you!
5/5
TrustpilotBrilliant!
Dale Edison was brilliant from beginning to end. I would highly recommend them to anyone especially Margaret. She kept me informed with every step towards the sale of my mother’s house. She put me at ease and was always there (email and phone) to answer any questions. Thank you Dale Edison & Margaret for all your hard work.
Thank you for your kind words Inge, and for entrusting us with the sale of your mother’s property, it’s been a pleasure!
5/5
TrustpilotThankyou Rory
Good time keeping is key.His appearance was very smart and professional.Introduction was polite and to the point.And I was made to feel at ease.Rory went through the terms and condition for the sale.Walked me through the areas of sale.Went through other properties in the area which were similar to our property to show the differences and why and how the sale price is achieved.A very comfortable experience.Stress free.
Thanks for the feedback Stewart! Always happy to help and looking forward to helping you move. All the best, Rory
5/5
TrustpilotExcellent Service
We worked with David for our property purchase, and he was fantastic. From the first viewing, he made sure we had all the information we needed and was always quick to get back to us with any answers. It really helped make the process smooth. Overall, really happy with the service and would recommend him to anyone looking to buy a property.
Thank you so much for your review and kind words. I hope you are both happy in your first home together!
5/5
TrustpilotWe have just put our property on the…
We have just put our property on the market and Gemma has been very helpful. She acted quickly and efficiently to get our house advertised as quickly as possible and has been very approachable.
Thank you very much for your lovely reply, Lynn! It was our pleasure, thank you both for all your help too. It’s wonderful to read such a positive review about your experience. Thank you! Best wishes, Joe, Gemma and the Dale Eddison team
1/5
TrustpilotArranged to view a property with Dale…
Arranged to view a property with Dale Edison as soon as it came on the market. The property was a long way from where I currently live so had to plan a trip carefully. The evening before the viewing, on which I had already made the long trip to stay close by I saw Rightmove status had been changed to Sold STC. I had not been informed that the viewing was cancelled so thought they would still be open to viewings. Also, in demand market, I understand these things happen. However, I thought I'd better check and sent an email to confirm the viewing was still going ahead the morning of the viewing. I hadn't heard a reply by lunchtime with the viewing around mid-afternoon. I thought I'd better call - only to be told it had been cancelled but no one had bothered to tell me. So a long journey wasted without even the courtesy to let me know. If this is how they treat their buyers, I'd certainly think twice before wanting to buy or sell through Dale Edison - even if they have the perfect property on their books.
Thank you for your review. We would like to clarify the timeline around your booking. The property went live on 13th August and your viewing was booked on 14th August for 22nd August. In the meantime, several local buyers requested urgent appointments. Following these, an offer was received which the owners instructed us to accept. As this was their long-term family home, they placed particular importance on the buyers’ local connections and asked us to cancel all forward-booked viewings. In line with their wishes, we telephoned you on 18th August, four days before your appointment, and when there was no answer, we left you a voicemail to advise that the property was under offer, the reasoning and that your viewing was unfortunately cancelled. We are sorry if that message did not reach you as intended, but we do feel we acted promptly and in accordance with the vendor’s instructions. We pride ourselves on treating both buyers and sellers fairly, and we will continue to review how we communicate updates to ensure information is received as clearly as possible. Kind regards, Joe Dale Eddison Skipton
5/5
GoogleCan't recommend Dale Eddison highly enough. They are friendly, efficient, and you really feel you are being taken care of. They get viewers coming, and are very successful. Dawn was my main contact throughout the process and she was so helpful and kind. A first class service all round. She took a lot of the stress out of the process. You can trust Dale Eddison totally. Thank you!
Thanks Marion - That's lovely to hear! Best wishes, Edward
1/5
TrustpilotPoor customer service
I contacted Dale Eddison to view a property that had just come on the market - I messaged them on the Friday via Rightmove and at the weekend via their website after their phone line went to answerphone. They didn’t bother responding to my messages, even though their website says they are open at the weekend. When I subsequently rang them on the Monday, a sullen receptionist said the property was now under offer from the first people who viewed it. No apology for ignoring my messages. Really bad customer service. I wouldn’t want them selling my house (particularly as they may have been able to get a higher price for their client).
Hi I am so sorry you have not had a great experience with Dale Eddison. Would you mind emailing me the details so i can investigate this and hopefully make sure it doesn't happen again? My email is helen@daleeddison.co.uk. Many thanks
5/5
TrustpilotGood Service
I have received good service from Hardisty Estate Agent, especially from Millie Beck.I have only just accepted an offer on my property so 🤞🤞the sale progresses smoothly.
Thank you for sharing your positive experience with us. Please do not hesitate to reach out if you need any further assistance - Millie
5/5
TrustpilotExperience of house sale
Dale Eddison have been fantastic in the sale of our property. Phil was straightforward and clear in his information and always ready to answer queries and give advice. Rebecca our sales negotiator dealt with everything in a professional and timely manner. Everyone of the team that we dealt with were polite and friendly. We have been really impressed.
It was a pleasure to help you move Jacqueline, thank you for your kind words, and the goodies for the office! We wish you all the best in your new home and if you’re back in Ilkley please do come and say hello!
5/5
TrustpilotLehila at the Horsforth branch was very…
Lehila at the Horsforth branch was very helpful throughout the process. She touched base on a regular basis and was always available to answer any questions that l had. Thank you for putting up with my rollercoaster of emotions Lehila 😂
Thank you Josie and Martyn! I'm so glad I could make your journey smoother. Congratulations again and enjoy the house - Lehila
5/5
TrustpilotGreat communication and customer service
We sold through Dale Eddison in summer 2024 and both Will and George were extremely helpful and friendly throughout. So often Estate Agents get a bad reputation after the sale is agreed but George continued to work hard to communicate, keep everyone in the loop and chase up the process where he could. Would definitely recommend.
Thank you for the review Helen, we appreciate it, was a pleasure helping you move! Thank you from George and Will!
5/5
TrustpilotVery happy
Despite the usual stresses and anxieties of buying a new house I thought Rebecca was great, she supported me throughout the process and was friendly and helpful.
Thank you for your kind feedback! We’re thrilled to hear that Rebecca was able to support you throughout the process and make your experience a little less stressful. We’ll be sure to pass on your compliments, it’s always wonderful to know our team has made a positive impact.
5/5
GoogleDawn Hermes was an excellent resource for us, always patient, pleasant and helpful. She was proactive in getting information about the progress of our purchase of a flat in Ilkley, she was willing to get involved to push things forward and we found her extremely helpful in every respect. Out of the many professionals involved, Dawn Hermes stood head and shoulders above the others.
Hello Mr and Mrs Holmes, That is fantastic to hear - Thank you. Best wishes, Edward
5/5
TrustpilotExceptional service from start to finish
We recently had our first viewing with Katie, and we could not be more impressed. From the moment we met, they were completely professional, knowledgeable, and impeccable in their approach, helpful, and completely on the ball.
Thank you so much for your kind words. It really means a lot that you took the time to leave such lovely feedback. I'm so pleased to hear that you had a positive experience at your first viewing and that you found the process helpful. It was a pleasure meeting you, and I hope I can continue to assist you with your property search. Wishing you all the very best, and I look forward to speaking with you again soon. Katie
4/5
TrustpilotAbigail has been a star.
Abigail has been really helpful during our recent house sale and purchase. She continued to check out what was happening with our buyers and kept us fully informed of all changes and couldn’t do enough to make the move a success. Thank you Abigail really grateful for all your efforts throughout both the sale and purchase of our new bungalow.
That's wonderful to hear! Abigail is a dedicated professional who genuinely cares about her clients' satisfaction and ensures a smooth process despite the inevitable challenges of buying and selling homes. It's great that she kept you informed and went above and beyond to make your move successful. Passing on your gratitude to her for her efforts is certainly well-deserved!
5/5
GoogleJust bought a house from Dale Eddison Ilkley and the whole process was smooth and easy. Really friendly and responsive team who answered all my questions at every stage. I felt really looked after as a first time buyer. Thank you Rebecca and team :)
Thank you so much for your lovely feedback! We're thrilled to hear that your first home-buying experience was smooth and stress-free. Rebecca and the team will be so pleased to know they made you feel supported throughout the process. Wishing you all the best in your new home, and congratulations on becoming a homeowner!
5/5
GoogleWe appointed Dale Eddison to sell my parents family home in September, a potentially difficult time to do this given the uncertainty created by Liz Truss with negative sentiment towards the market and rising interest rates. Dale Eddison's advice was very good on pricing and marketing strategy. We completed before Christmas and were impressed with the professional and efficient manner in which the sale was handled. We are happy with the price achieved. Thank you to James, Phoebe and the team for all their help and advice.
Thank you Mr Thornton, I'm pleased we were able to reach a satisfactory conclusion in time for Christmas. Best wishes, Edward
2/5
TrustpilotA pretty poor expereince
Starting with the postives Dale Eddison were bang on with their valutaion and sold our property at the full asking price. Where I felt their service slipped was once the sale had been agreed. There was very little communication, I did most of the chasing and I wasn't entirely confident with the information they were telling me. I appreciate transactions can drag out and it does get stressful but I think they could have managed the sitaution far better. Since the house sold I've had had no communication or thank you for my business, really poor.
5/5
TrustpilotProperty preparation.
Gemma has been especially helpful and patient. Our property is now on the market and it was a pleasure to deal with Gemma who guided us through the process.She listened to our ideas and is always prompt to respond.A big thankyou also to Colin for the wonderful photos.Jaynie Keenan- Smith.
Thank you so much for your lovely review, Jaynie! We really appreciate your kind words. It was a pleasure working with you to get your property ready to go on the market, thank you also for your help and patience. I’m happy you were pleased with the photos too; Colin is a cracking photographer! We're looking forward to continuing to work with you! Very best wishes, Gemma and DE Skipton team
5/5
TrustpilotHouse sold in a week, 10/10 service from Rory
House sold in a week & offer accepted on our dream home. Thank you Rory & the rest of the Dale Eddison team (Otley & Ilkley). Valuation & marketing services on point, viewings all got booked and done so efficiently, and Rory was so quick to reply to emails and sort things. Dream.
Thank you for your fantastic feedback! We’re thrilled to hear that Rory and the Dale Eddison team made the process of selling your house and securing your dream home so efficient and smooth. It’s great to know that our valuation, marketing services, and responsiveness met your expectations. If you need any more assistance or have further questions, feel free to reach out. Congratulations on your new home!
5/5
TrustpilotPain free experience
Pain free experience, everyone at Skipton branch was so very helpful and understanding. Communication within the branch was excellent and I would highly recommend.
Thank you so much for the review and recommendation Penny, it's always lovely to hear when our hard work is appreciated - The Hardisty Team
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