Bond Oxborough Phillips Ilfracombe reviews

★★★★★ 1/5

Trustpilot

Worst Agent In Devon

I've only ever had bad experiences with Bond Oxborough Phillips, more than with any other estate agent in North Devon. On this occasion I went to visit a very affordable rental property of which I progressed to referencing for. After travel and paperwork time, and providing income proof, a guarantor, references and meeting the criteria, I was given a very weak reason for my application being refused. I queried this and came to the conclusion that the landlord was either taking the property off of the market or was doing someone else a favour.Having had multiple experiences with this agent, the problems clearly start at the top of the company, with them either designating talentless partners or training them insufficiently. Likely both. I've never known an agent take the phrase "winging it" so literally. The only saving grace is that the staff, particularly junior associates and apprentices, showing potential and talent don't seem to remain at the company for very long - likely once they realise that they will progress with their career further with a different company, if they haven't been put off for life.I would recommend looking into alternative agents, these will take advantage of you.

UK · 14 February 2024

★★★★★ 5/5

Facebook

The team at the Okehampton branch are fantastic, very professional, helpful, friendly and kept me informed at every step. Emma Champion was the lead on the sale and she went above and beyond to make sure the sale went through on the dates suggested and sorted out any difficulties. I will definitely use them again in the future. Thank you All.

Sarah · 22 October 2020

★★★★★ 5/5

Google

From the very start of the sale of our house, from valuation to the house being sold I couldn't have been more satisfied. All the staff have been 100% helpful & informative. I would like to take the time to thank each & everyone at the Ilfracombe office, its been a pleasure. S. Walburn.

Stephen · 26 March 2025

★★★★★ 5/5

Google

Many thanks to the team at BOP Ilfracombe. Special mention to Anna, who was calm, helpful and pleasant throughout the process. We are very happy to have found our dream home with their help, and would recommend their services. Thank you!

Kevin · 18 June 2023

★★★★★ 1/5

Facebook

The worst agency in Bideford and the worst customer service I've never seen in an agency. I went three times asking to see properties (for rent), two asking for viewing the properties and they just told me that they had already many bookings to visit these properties. Also they didn't make any effort asking if they can help me with any other or what I was looking for. The third one I asked by email and they sent me some questions and when I answered they didn't answer again. They have 0 communication skills with customers and you have the feeling they don't care about what you are asking for.

Denise · 5 April 2019

★★★★★ 5/5

Google

Our experience with Ilfracombe bond Oxborough branch was a very positive one especially as we're First time buyers. It was a particularly complicated sale due to issues with the property but Anna our estate agent was amazing at always informing us and always being on the case if we had any concerns or worries. We Would definitely recommend bond Oxborough to anyone in the process of wanting to buy or sell a property.

Mollie · 19 May 2024

★★★★★ 5/5

Google

Excellent service throughout the process and very professional at all times, thank you Anna for all your help and support

John&Christine · 10 August 2024

★★★★★ 2/5

Trustpilot

Valued my house at 10% less than any…

Valued my house at 10% less than any other local agent, comparing it to other properties that were incomparable in terms of size and location. Appreciate that he only looked like a teenager and clearly has a lot to learn with his “gift of the gab”, which he definitely didn’t have, but actually asked of my Samsung Frame TV “what is that, is that a hologram or something?” If you’re not sure what a TV is, don’t trust with my business.

Zoe · 17 December 2023

★★★★★ 5/5

Google

We have exchanged on the sale of our bungalow after a challenging year in the housing market. I couldn’t speak highly enough for BOP and all the staff involved who worked tirelessly to find a buyer and get the transaction over the line. The excellent level of communication and going that extra mile was something I had not expected but gratefully received. Thanks again to Callum and the rest of the team.

Christopher · 19 May 2024

★★★★★ 5/5

Google

We can highly recommend Bond Oxborough Phillips Estate Agents. They were so professional, efficient and supportive. Anna was very thorough and ensured the sale went through smoothly.

Jane · 19 March 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service from Torrington Rental Department

After settling into our new home we would like to express our thanks and gratitude to the BOP branch in Torrington and staff for their professionalism and help in finding the right property for us. We would like to give a special mention to Olly who answered our questions promptly and was incredibly mindful of our requirements. Best Wishes,J & D.

Dinesh · 22 September 2019

★★★★★ 5/5

Google

I was very pleased with the service l got from Louie l found him very friendly and really easy to talk to. He was very helpful with all aspects of the sale. He made me feel very happy and excited about my purchase and l am very happy with the service that Louie gave me. I would recommend him to anyone and hope his future as an estate agent very highly.

Futuristic · 19 May 2024

★★★★★ 5/5

Trustpilot

Highly recommended!

Aidan White and colleagues rom BOP Barnstaple were excellent from start to finish. It took just 8 weeks exactly from BOP being instructed to sale and completion. Can't argue with that! Thanks Aidan and team. Lovely people too.

Customer · 5 May 2023

★★★★★ 5/5

Google

I couldn’t be happier with the service I have had from Bond Oxborough in Ilfracombe. They have been friendly, professional and reliable all the way through the process. I highly recommend them. Louis, in particular, was an absolute superstar.

Rebekah · 24 July 2025

★★★★★ 5/5

Google

All the staff are helpful and easy to get hold of. Anna was very professional and, when viewing, she knew everything about the individual properties. As a first time buyer, Anna helped walk me through all the processes and provided support and information along the way.

Bella · 18 June 2022

★★★★★ 5/5

Google

The service I received from Bond Oxborough Phillips during the sale of my property was friendly, helpful and professional and I would recommend them.

Brian · 29 November 2025

★★★★★ 5/5

Facebook

All staff in torrington are very helpful and professional,they kept us up to date all the way through.i would highly recommend bond oxborough phillip's.

Lisa · 27 November 2025

★★★★★ 5/5

Google

Our estate agent Anna was absolutely lovely, really fast at communicating and found us the perfect house. We will definitely recommend her and use her again when we come to sell/buy in the future.

Rhyannon · 18 June 2023

★★★★★ 5/5

Google

Very pleased with the service, couldn't fault them

Adrian · 2 April 2026

★★★★★ 5/5

Google

The Team were amazing throughout the process to sell my house. My direct contact was Anna who was very professional and always kept me informed throughout the process, normally always with a personal phone call. Even when she was not available someone else was always on the case. Highly recommended and if only all estate agents could be so amazing. A huge thanks

William · 19 May 2024

★★★★★ 5/5

Google

Great experience and have nothing negative to say, despite the lockdowns and pandemic. Found them to be very helpful and informative, every step of the way! Great work guys, especially Niqui!! Will miss our chats!! Good luck and thank you for everything!PositiveResponsiveness, Quality, Professionalism, Value

Kash · 25 August 2021

★★★★★ 3/5

Trustpilot

Local estate agent

Local estate agent, came up with a sensible valuation and asking price. Kept us informed throughout the sales process. Experience was marred by the agent who completed the sale on the day who did not read the water meter because he did not have screwdriver, causing us additional administrative activity.

Marlborough · 15 February 2020

★★★★★ 5/5

Google

The efficiency of this team was outstanding. They handled everything with the upmost care & attention.

James · 13 December 2025

★★★★★ 1/5

Trustpilot

Unprofessional & Rude

Contacted them regarding a property they had on their books and asked perfectly reasonable and relevant questions about it and the boundary. No realising the telephone was still on, I was described as "a pain in the bum bum" and that she "didn't like me". I have experience unprofessional people before but they have plumbed new depths. Warning to prospective sellers! If this is the way they treat prospective buyers BEWARE!

Philip · 19 October 2023