Bond Oxborough Phillips Ilfracombe reviews

★★★★★ 2/5

Trustpilot

A poor experience

Scheduled to view a property in Chagford, made a 3hr round trip to view and had a limited window of time (30 minutes) as had children to collect from school. Firstly, they turned up 15 minutes late, we were told because of the rain, so that reduced our viewing time. Entered the property to be faced with poorly tenants (apparently not covid) but still was totally inappropriate for us to be there and left promptly. We were then told we couldn't view the shop part until 2pm when we had made it very clear we would have to leave then. So we didn't view the shop at all Apologies were made somewhat defensively, clearly cross with us for being cross! Won't be offering as couldn't trust them with the process of buying/selling.

Sara · 30 September 2021

★★★★★ 5/5

Google

I'd like to highly recommend Bop Estate Agents in Ilfracombe. They are professional with a personable & understanding approach to selling & purchasing property. We will definitely be staying in close contact with them to sell in the future. Louis Beer has worked incredibly hard with our recent property searches.

Diana · 19 May 2024

★★★★★ 5/5

Google

We went through a multi-month process of selling our house, but Bond Oxborough stuck with it and got a good result in the end. Louis, our main contact, was always cheerful and effective, and the rest of the office gave us confidence. We'd be happy to recommend Bond Oxborough to anyone preparing to sell their house. D&H

Helen · 28 October 2025

★★★★★ 5/5

Google

Amanda abs Nicki were both very professional and friendly Any questions I had were answered swiftly. They smoothed over a small issue with takjing and resolving between sellar and buyer, not there was any animosity but was just an emotional purchase and sale, as was son and daughter family home. Was all resolveand in fact the sellars have continued to assist me in a matter relating to their parents home with information, which is never easy and an upsetting time. The whole experience was a great one, as these things go, specially when emotions are involved. Amanda and Nicki are great people to deaL with A lovely touch give to bunch of flowers as a gift to settle in my home. I’m so glad to be livening in this lovely area and home, without the help of Amanda and Nikki not sure would have progressed to the point of sale and purchase. Thank you ladies and keep in touch. Your welcome up anytime to see the progress and change to the garden. Bond Oxford Phillips is a great company to work with, either with purchasing or selling. The girls especially are great friend but still professional. I cannot connect on other staff as I had little to do with them really. Best wishes Katrina West Challacombe LanePositiveResponsiveness, Professionalism

Katrina · 18 June 2021

★★★★★ 5/5

Google

Brilliant helpful service from all the staff at Bond Oxborough Ilfracombe… everyone unfailingly professional and focussed on my particular sale. Anna was a great support in the varying ups and downs of the process, keeping me informed at all stages. Callum deserves a mention too for his brilliant cheerful smile and positivity. Everyone a credit to the office and manager Karl… thank you!

Antigone · 20 May 2023

★★★★★ 5/5

Google

Callum Bell was an absolute star. His help and advice all through the process from viewing to completion were invaluable. He made the whole process seamless and stress-free and was never anything other than professional, friendly and approachable. Wouldn't hesitate to use BOP again in the future.

Sue · 18 May 2024

★★★★★ 4/5

Trustpilot

Very disappointing.

Our experience very disappointing. Buying from them an absolute disaster. Such a shame as Debbie such a lovely lady to deal with but things went down hill when we were told we could not view our potential home before exchange of contracts which immediately brought up a red flag . We had been so patient and as we were traveling 400 mile and had only viewed the property once we thought this ridiculous and felt we were not being told the whole truth.Although we cannot blame this EA entirely we do feel they should offer more advice to their clients if they want to sell there properties successfully.

Lynn · 10 December 2024

★★★★★ 5/5

Facebook

My husband and I can highly recommend Bond Oxborough Phillips, as their team dealt with our purchase very efficiently and competently. There were undue delays outside of everyone's control, but there was always a friendly, patient assistant on the line who reassured us when we had queries or concerns regarding our purchase. We are not planning to move again, but should the situation arise, we will use them without hesitation.

Mon · 7 April 2022

★★★★★ 5/5

Google

Sienna is an absolute asset to BOP. The perfect balance of professionalism and personal warmth of character. She is reliable, trustworthy, knowledgeable and responds diligently. Couldn't recommend a better agent!

Amber · 20 November 2024

★★★★★ 5/5

Trustpilot

Great customer service

The Auction specialist assigned to the sale , Harry Jaggs, was extremely helpful throughout the process. He responded to all of my calls and queries promptly and explained the procedures to me with both patience and clarity. He liaised well with all participants to ensure that we reached a price that was beneficial to all involved. Would recommend!

Charlotte · 11 July 2025

★★★★★ 5/5

Google

Im a fellow estate agent and worked with BOP in a chain. My vendor was purchasing through them. Their service and care was top notch and a pleasure to work alongside to get the customers moving. Callum went above and beyond to help and highly recommend 👌🏻 …

Holly · 20 November 2023

★★★★★ 5/5

Google

We really could not of managed the last few months of our really difficult sale without the support and sheer hard work of Anna Kenny. She was totally amazing and was ahead of every stage dealing with solicitors, banks and our buyers. I will always recommend Bond Oxborough, Karl but especially Anna.

Jilly · 18 June 2023

★★★★★ 5/5

Google

Great team, Karl and Louis go the extra mile to make sure they get your sale over the line. Have just used them again and as before great team, professional, friendly and no sharp practice. Will always recommend them, thanks team.

David · 6 December 2025

★★★★★ 5/5

Trustpilot

I have been with Holsworthy Bond…

I have been with Holsworthy Bond Oxborough Phillips for nearly two years through renting. Tracey and all the staff are all very friendly and helpful if you have any problems. If I have any issues with plumbing or electrical issues Tracey is straight on the case and gets a plumber or electrican out. So a big Thank you to all at Bond Oxborough for doing a fantastic job.

Jo · 19 July 2021

★★★★★ 5/5

Facebook

I used Bond Oxborough Phillips in ilfracombe for my recent house sale. I found their team to be both friendly and professional. I received regular calls and emails including feedback from each viewing. The sale went through extremely smoothly with great communication from all on the Bond Oxborough team, especially Amanda, who I spoke with regularly. I would recommend them highly and thank them for all their help.

Celia · 22 May 2021

★★★★★ 5/5

Trustpilot

Superb service from Anna in Ilfracombe

I am shocked by the bad reviews on here! Anna at the Ilfracombe branch was utterly superb! I was handling my Mum's house move for her into the Ilfracombe area and found Anna to be attentive, completely on the ball and felt she went above and beyond to get things over the line. She always came back to me really quickly in answer to any queries, was a great sounding board and when things were looking as though they were going to go wrong, she worked tirelessly with my Solicitor (also amazing) to make sure that everything went through on time. This is not just a review for Bond Oxborough but more for Anna herself who is just the person you need when you're looking to buy a house.....

Polly · 2 August 2024

★★★★★ 5/5

Trustpilot

Purchased a house through BOP…

Purchased a house through BOP Barnstaple and very impressed with the professional service they provided. Aidan and the team were helpful throughout, allowing me to arrange multiple visits at short notice, and were prompt and friendly when communicating.

Drew · 12 April 2024

★★★★★ 5/5

Google

Excellent team at BOP helped me to get my first home. Their encouragement, knowledge, skills and patience made a huge difference on my journey. Very helpful and proactive throughout the process and I would choose them over any other agents I've dealt with. Huge thank you again ❤

Hana · 9 September 2025

★★★★★ 5/5

Google

Great service from beginning to end made buying our first home such a quick a smooth process. Callum was great showing us round and so was Anna doing a lot of chasing up! Highly recommend

Jordan · 19 May 2024

★★★★★ 1/5

Trustpilot

“APPALLING LANGUAGE”-Total Lack of Respect

I telephoned the Torrington office to make an appointment for my house to be valued, it had previously been valued by Howard Bowles from the Torrington branch some 18months previously so just wanted to check whether he needed to re-visit. Whilst on the phone making the appointment I heard a male member of staff shout at the top of his voice..”Well you can F*** right off”.. I can only hope he was not speaking to a customer on the phone but someone else. The guy I was speaking to made a sshhhh sound as he was clearly very embarrassed and apologised for his colleagues appalling and very unprofessional behaviour. Whilst I was called back some days later but at a time much later than arranged by Howard Bowles I certainly would not now consider using BOP as clearly they have shown themselves to be extremely unprofessional in front of clients and certainly totally uncaring of clients opinions. I certainly would have expected better, obviously did not attend the good Customer Service course.

Beverley · 8 July 2024

★★★★★ 5/5

Google

I had a really good experience at bond Oxborough Phillips at ilfracombe who were very helpful with my search for a home in ilfracombe, Callum Bell was a great help to me and was very polite, kind and efficient and I would definitely recommend him to future home buyers.

Melanie · 18 June 2023

★★★★★ 5/5

Google

Great service we received from Sienna , nothing was to much trouble to help us with a sale , she went above and beyond to help and kept us informed all the way .

Sue · 20 December 2025

★★★★★ 5/5

Google

A very professional team - super efficient and friendly. Always on hand to offer support and advice. Very responsive to telephone calls - always call back when you leave a message. Top service, i thoroughly recommend

Kay · 27 November 2025

★★★★★ 5/5

Google

Big thanks to Bond Oxborough Phillips Ilfracombe team, I would highly recommend them for anyone looking to buy/sell properties. Anna Kenna was awesome to work with, thank you for all the honest and open discussions and your continuous support until the deal was signed.

Ratheesh · 18 June 2023