Trusted Agent profile · Ilfracombe
★★★★★
184 reviews across 3 platforms
119 High Street, Ilfracombe, EX34 9EY
Bond Oxborough Phillips's office in Ilfracombe, at 119 High Street, is rated 4.3 out of 5 across 184 reviews on three platforms, including 102 Google reviews rated 4.7.
102
Reviews on Google
This office
35
Reviews on Facebook
Business-wide
47
Reviews on Trustpilot
Business-wide
Every review we hold for the Ilfracombe office, from every platform, shown as written. First names only.
1/5
TrustpilotUnprofessional & Rude
Contacted them regarding a property they had on their books and asked perfectly reasonable and relevant questions about it and the boundary. No realising the telephone was still on, I was described as "a pain in the bum bum" and that she "didn't like me". I have experience unprofessional people before but they have plumbed new depths. Warning to prospective sellers! If this is the way they treat prospective buyers BEWARE!
1/5
TrustpilotLettings at BOP Wadebridge - what a shambles!
My experience of the last 2 years as a landlord and (premium service) client included: - Maintenance issues left unaddressed - Flawed property inspection and condition reporting - A missed deadline for electrical certification - Inability to source and engage contractors when needed - No rent increase advice during tenancies, despite very strong market conditions - Constant need to check appropriate follow-up action has been taken - Sudden departures of Lettings Manager and staff without explanation - Rental statements lacking key information - Replacement Lettings staff with no real estate experience - Chaotic closure of client account True, we received compensation from the business owner for some of these failures - after pressure. But what we really wanted was a reliable and professional service. The ongoing service inadequacy created effort and stress instead of reducing it. Why not just leave? Because a nasty clause in the small print of the firm's property management contract means it can only be terminated together with the existing tenancy. So, put up with poor service or evict your tenants - how ethical! It's clear whose interests BOP are protecting most. The good news is there are several alternatives nearby...
5/5
FacebookGreat experience dealing with Bond Oxborough Phillips especially Elliott at the okehampton office. Made the process of putting in a offer on the property effortless. Kept us up to date on developments and any issues were dealt with efficiently and timely .Highly recommend dealing with BOP.
1/5
TrustpilotAwful
Awful! Through Barnstaple Bond Oxborough I went to view a property that was described as "country side views". I noticed some building at the back and to the side, but was told by Sara that as far as she knew the building would stop there. She also mentioned that some of the neighbouring properties had been mowing grass into the field at the back & implied that that field was owned by a "farmer". I put in an offer, told Bond Oxborough that I was in a hurry to purchase because my mother was temporarily in a care home & I wanted to get her out asap & into the property I was buying. The seller took about 4 weeks to get her forms to my solicitor, & only upon receiving them did the truth come out. The field at the back was owned by a property developer, & when I googled the area I discovered that hundreds of new homes are intended for the land at the back of the property (Larkbear property development plan)! If I had known that, I wouldn't have put in an offer, let alone wasted £535.00 on a survey! I then had to search for another property, & I found one through a different estate agency. End result of getting involved with Bond Oxborough (Barnstaple branch), £535.00 wasted. 4 weeks wasted. Mother's move from care home to my intended bungalow delayed, during which time her health has deteriorated, & a few weeks later has ended up in hospital. Disgusted with the untruths I was told at the viewing. As an estate agent they are supposed to be knowledgeable about the properties they sell, & the local area. I would never recommend them to buyers. If you do buy through them, do everything to check that they are telling the truth & giving an accurate description. Try & get them to send the info they give you in an email so you have hard copy.
5/5
GoogleOur experience with Ilfracombe bond Oxborough branch was a very positive one especially as we're First time buyers. It was a particularly complicated sale due to issues with the property but Anna our estate agent was amazing at always informing us and always being on the case if we had any concerns or worries. We Would definitely recommend bond Oxborough to anyone in the process of wanting to buy or sell a property.
5/5
TrustpilotReally cared about the sale going through
Really cared about the sale going through. Were so persistent in prompting seller for information. Made sure we got to the completion day we wanted. Very approachable and came back straight away to messages. Really appreciated all their help.
5/5
GoogleThese guys were amazing lui carl and everyone in there was so helpful and got the sale through as quick as possible with no stress will certainly reccomend.
5/5
GoogleKarl louie and the team have been great ,they were very helpful, keeping us up to date about the sale regula, and are a friendly team
5/5
GoogleMy interactions with the office have been extremely positive. I have mostly dealt with Callum who has been proactive and extremely helpful.
5/5
GoogleI have used the services of estate agents on many occasions over the last 38 years. Without doubt this has been the most positive experience. The whole team were thoroughly efficient and professional- keeping me updated at all times. The marketing material - including a video was of very high quality. The sale took a long time owing to probate but they stuck to task with patience . Well done to the whole of the Ilfracombe team plus Holly from the Biddeford officePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI bought my home with Bond Oxborough Philips last year and have just realised I hadn't left a review... I was delighted with the service offered by Mark and Holly who both went above and beyond my expectations they were both fantastic, I was relocating 200 miles with a planned completion date of within 2 months time which was ambitious, we did manage this which was definitely down to the hard work from Holly who was always happy to chase solicitors as and when needed. Thank you all so much for your help and I would be happy to recommend your services to anyone in the future.
5/5
GoogleLouis and the rest of the team were really helpful and communicative. I would strongly recommend using Bond Oxborough Phillips Estate Agents.
5/5
GoogleExcellent service from start to finish. Niqui was always on hand to chase the progress of my sale and to offer advice. I would have no hesitation in recommending Bond Oxborough Philips in Ilfracombe.PositiveResponsiveness, Professionalism
5/5
GoogleAnna and the team were absolutely fantastic throughout the process, could not recommend them enough!
5/5
FacebookThe most incredible experience. Pippa was fabulous, a real joy to meet and work with, who went the extra mile to help me find what I want.
1/5
TrustpilotTotally incompetent
The most incompetent, unprofessional and downright dishonest Estate agents you will ever come across. They have consistently lied to us about the property we were purchasing, at one point saying our offer was accepted and then we find out they were still taking viewings. Prior to that another property we were bidding on was sold to someone else at below market price without even having the decency to ring us and ask if we would like to increase our bid. Time and again our calls go unanswered and the lady who works there is incredibly rude and needs to work on her customer service skills. I urge people not to use them as you have many options in the area. We have lost track of the lies they've told us. In a nutshell their lies and incompetence have left us in a really awkward position that had they just been honest with us, we wouldn't be in.
5/5
FacebookA very professional and helpful estate agent, I would have no hesitation in recommending BOP. From my initial contact with Bideford Branch Manager Alex to the care, attention and support I received from Philippa in the Sales Progression Department I was very impressed by their service, particularly as my house sale proved to be a complicated and lengthy process. This was through no fault of BOP who did all they could to facilitate the sale. Thank you very much.
1/5
TrustpilotVery Unprofessional
The Okehampton branch sent me a personalised mailing about placing my property with them for sale. I pointed out by email that there was glaring error in their leaflet when they used the work FORM instead of FROM in a leading sentence. I received a flippant reply from the manager saying they had noticed the error after the document was sent to print - but "they were only human" - not much of an apology. So guess which agent I won't go with when I sell later in the year?
5/5
GoogleI find working with Karl, Ben, Niqui, Amanda and Dion of Bond Oxborough Ilfracombe to be a very positive experience. They manage the fine balance of looking after both buyers and sellers interests very well. Their professionalism combined with a friendly open and positive approach makes the process of either buying or selling a property a smooth journey, which is very helpful at a time when typically people can feel quite stressed and emotional considering homes are involved!! Thank you to all the team for selling one and finding another property that absolutely blew me away in terms of what I was looking for! It's very much appreciated.
5/5
FacebookHelen and Ollie at the Torrington office was amazing and extremely helpful! A first time buyer moving in the mids off the ending stamp duty holiday sounded like a stressful nightmare... but in fact it was easy! Helen alerted me and my partner to a perfect property that ticked all my boxes and since then the process ran so smooth without a hitch! Every time I had a question they would answer it as soon as possible.. I couldn't fault a single thing about the service! Thank you so much
5/5
FacebookWe found the team at the Wadebridge office really helpful and friendly especially as it’s has been a long time since we bought a property. Mandy who supports you through the actual process once offers are accepted, was absolutely fantastic. She kept in constant contact especially as our solicitors were slow and inefficient and she pushed on our behalf to get things through. I wouldn’t hesitate to recommend BOP, but be wary of using Premier Property Lawyers who they recommend as our experience with them was really bad.
5/5
GoogleGreat service from the team in Ilfracombe helping to find local tenants for our house. Sienna has gone the extra mile to ensure the process and organising local contractors went without a hitch. Fully recommend.
1/5
TrustpilotAppalling. Unprofessional and dishonest
Appalling. We now have to find a property at short notice because they lied to us. They take no responsibility whatsoever and make stuff up constantly!! Have been in communication with them for WEEKS trying to secure a property. Then they told us we had secured a property and then backtracked!! They fobbed us off for weeks and wasted our time. Unsure if they’re just incompetent or deliberately messing us about. I made a complaint and they’ve refused to call me back to discuss it. Utterly unprofessional, dishonest throughout and have absolutely no consideration for the fact that they are messing with people’s lives.
1/5
TrustpilotTerrible experience with the Barnstaple…
Terrible experience with the Barnstaple office. We were told by one of the staff member that we qualified for a section 106 on the cottage early in April this year. 7 months later all packed ready to move. did not even apologise for it. Very unprofessional and uncaring. Very Badley done Barnstaple office.
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