Every review we hold for the Ilford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at any costs, better wait until another letting company will have the apartment you like
We went to see the apartment that was available for rent, we liked it. We did all the checkings, filled all the forms, all good. The agent we met insisted to us on talking with the actual landlord to tell him that we are leaving from his apartment. After we did that, he told us that the house is no longer available so this created a very very very unpleasant situation with the actual landlord that almost didn't wanted to let us stay anymore in his apartment. This company is a total shame and scam
Robert · 4 April 2026
★★★★★ 5/5
GoogleGreat and professional service by Payne & co. And particular thanks to Imran on managing our sale so well.
Devyan · 7 October 2025
Agent replied · 17 October 2025
Thank you for your kind words! We’re delighted you were happy with the service and that Imran could assist with your sale.
★★★★★ 5/5
GoogleTaken me a while to write this review as we have been settling into our new home and had Christmas coming up. Just wanted to say a massive thank you to Payne and Co, especially Mark, at the Ilford Branch, for all your hard work with the …
Lisa · 8 October 2024
Agent replied · 17 June 2024
Thank you for taking the time to share your feedback! We're delighted to hear that you appreciate the hard work, support, and professionalism provided by Payne & Co, especially Mark. Despite the challenges, we're glad we could assist you in the sale of your house. Congratulations on your new home, and we appreciate your recommendation!
★★★★★ 5/5
GoogleFrom the time I met Chris I felt he was the right person to lead the sale of my home. After our initial meeting he put me in touch with Jess and Mark from his Sales Team who went about advertising and arranging viewings. Shortly after, my …
Matt · 14 March 2026
Agent replied · 14 July 2026
Hello Matt, thank you for taking the time to leave a review. We appreciate you sharing your positive selling experience. We'll pass your comments over to Chris, Jess, Mark, Sue, Damian and the rest of the Caterham Hill team.
★★★★★ 5/5
GoogleAmazing job from the team at Payne and co and especially Imran. Valued my house and sold within 2 weeks. Cannot thank you enough and would recommend to all.
Fahim · 31 May 2025
Agent replied · 25 June 2025
Thank you so much! We're thrilled to hear everything went smoothly, Imran and the team really appreciate your kind words and recommendation!
★★★★★ 5/5
GoogleHad a good experience with Park & Bailey at Caterham on the Hill. Great communication, good understanding of my needs, lots of patience and plenty of determination to help me sell my house, especially at a quieter time of year. Thank you all.
Sonja · 14 April 2026
Agent replied · 14 July 2026
Hello Sonja, thank you for the 5-star review. We appreciate you sharing your positive experience. We will pass your feedback over to the Caterham Hill team.
★★★★★ 5/5
GoogleGreat experience with Payne and Co, Imran was amazing throughout the whole process and helpful with all the support and advice. Super professional and I would highly recommend. I will 100% be choosing them again!
Nayema · 13 March 2025
Agent replied · 17 June 2024
Thank you for your glowing review! We're thrilled to hear that Imran provided you with amazing support and advice. We look forward to working with you again in the future!
★★★★★ 5/5
GoogleI would like to extend my appreciation to Payne & Co for their exemplary service. A heartfelt thank you to Andreea, whose efforts ensured that our transition to our new HOME was seamless and effortless.
Bogdan · 13 March 2025
Agent replied · 17 June 2024
Thank you for your heartfelt appreciation! We're thrilled to hear that Andreea ensured a seamless transition to your new home. Your kind words mean a lot to us at Payne & Co!
★★★★★ 5/5
GooglePayne & Co was excellent dealing with my purchase from booking the viewing till completion. Proactive efforts of Tom and Imran was special. I will highly recommend Payne & Co.
Shafiqul · 9 May 2025
Agent replied · 25 June 2025
Thank you for your kind review! We're glad Tom and Imran could support you so well, and really appreciate the recommendation.
★★★★★ 5/5
GoogleAs a tenant i say very good and reliable agency, never had better. All the upcoming issues are sorted instantly. They provide very good advise as well. Comunication is very well as well.
Wojciech · 13 March 2025
Agent replied · 17 June 2024
Thank you for your positive feedback! We're glad to hear you find us reliable and appreciate our communication.
★★★★★ 5/5
GoogleWe’ve had a great experience with this property agency. The team has been helpful, organised, and easy to work with. During a recent incident, they acted promptly and managed the situation with transparency, clear communication, and genuine support. We appreciate their professionalism and would recommend them to others.
Mike · 14 February 2026
Agent replied · 14 July 2026
Hello Mike, thank you for the review. Great to see you would recommend our services. We'll pass your comments over to the Caterham Hill team.
★★★★★ 5/5
GoogleMy husband and I just bought a house through Payne and Co., and we couldn’t be happier! The whole process was smooth and easy, and we owe it all to Imran. He was fantastic professional, knowledgeable, and super dedicated. Imran went above …
Sony · 8 October 2024
Agent replied · 7 February 2025
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Payne & Co and that Imran provided exceptional service. Your kind words will be shared with Imran and the rest of our team. Enjoy your new home!
★★★★★ 5/5
GoogleMy wife and I had the most pleasant experience. We went for a viewing and within a few days we had moved in all thanks to Andrea. She was so helpful and friendly. She was willing to help us with everything we didn’t understand as it was our first time moving into a property.
Mahir · 16 March 2024
Agent replied · 17 June 2024
Thank you for your wonderful feedback! We're delighted to hear that you and your wife had such a pleasant experience with Andreea. It's great to know that she was helpful, friendly, and assisted you with everything you needed during your first-time move.
★★★★★ 5/5
GoogleGreat support, and efficient. My house was sold extremely quick. Nice easy sale. Customer service was good...Imran was very professional and I had no trouble in liaising with Payne & Co.
Sonz · 17 March 2025
Agent replied · 30 March 2025
Thank you for your kind review! We’re glad Imran and the team made your sale quick and hassle-free. Wishing you all the best, and we’re here if you ever need us again.
★★★★★ 5/5
GoogleThe smoothest, stress free move in we could’ve asked for! Both, Colin and Andreea were amazing! They have been so helpful throughout the process. Thank you so much for your guidance!
Laini · 13 March 2025
Agent replied · 17 June 2024
Thank you for your kind words! We're thrilled to hear that Colin and Andreea provided you with such a smooth and stress-free moving experience. We appreciate your feedback and are glad we could assist you throughout the process. If you ever need anything in the future, don't hesitate to reach out!
★★★★★ 5/5
GoogleWe had a very goid experience with Park & Bailey on both the selling and buying side. From start to finish, the team was professional, proactive, and always available to answer our questions. They handled our sale smoothly and secured a …
Ion · 14 March 2026
Agent replied · 14 July 2026
Hello Lon, we appreciate the review. Thank you for the recommendation. We'll pass your kind words over to the Caterham Hill team.
★★★★★ 5/5
GoogleGreat local knowledge. Strong marketing. Excellent negotiation skills. Sold my property faster than expected. Would 100% use Estate Agents Ilford again.
Kyle · 14 August 2026
Agent replied · 22 September 2026
Thank you for your great review. It was a pleasure helping you with your sale. We really appreciate your recommendation and hope we can help again in the future.
★★★★★ 5/5
GooglePark and Bailey sold for me and negotiated my onward purchase. In 2025 and in tepid market conditions, they kept up the momentum and never lost interest. The team have always been pleasant and professional to deal with.
Iqbal · 14 April 2026
Agent replied · 14 July 2026
Hello Iqbal, thank you for the 5-star review. We appreciate you sharing your positive experience. We'll share your kind words with the Caterham Hill team.
★★★★★ 5/5
GoogleAbsolutely fantastic experience with Payne&Co. They were professional, efficient and went above and beyond to help and guide me. I would like to recommend Andreea for the service provided!
Carmen · 13 March 2025
Agent replied · 17 June 2024
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Payne & Co and Andreea's exceptional service. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleA big thank you to the payne and co team especially Imran who was always available on hand to offer proffesional advice and you can really tell he cared.
Ema · 13 March 2025
Agent replied · 17 June 2024
Thank you for your kind words! We're thrilled to hear that Imran and the team provided you with professional and caring service. We appreciate your feedback!
★★★★★ 5/5
GoogleI had a fantastic experience working with Imran as my agent for the purchase of a property. Imran was incredibly prompt in arranging viewings and addressing all my questions whether by email or phone. His dedication and professionalism made …
Zakir · 8 October 2024
Agent replied · 17 June 2024
Thank you for your glowing review! We're delighted to hear about your fantastic experience with Imran and his exceptional service. We truly appreciate your recommendation and are here to assist with any future property needs.
★★★★★ 5/5
GoogleWe are very pleased to be dealing with miles and barr
So helpful and professional.
Great team ….Irana was our first contact ,so helpful and pleasant to say so has everyone else since
Silvana · 29 December 2025
★★★★★ 5/5
GoogleImran at Payne&Co has been brilliant from beginning to end and we appreciate the professionalism shown during our purchase. Big thank you.
Sara · 26 July 2026
Agent replied · 29 July 2026
Thank you for your kind review. We're delighted to hear Imran provided such a professional service from start to finish and made your purchase a positive experience. We'll be sure to pass on your thanks to him. We really appreciate your feedback.
★★★★★ 5/5
GoogleSold my 3 bedroom house today in Ilford with Payne & Co! The whole process was a fantastic experience from their end. Communication constantly with regular updates and so professional. Thank you so much Mark Sinclair and Humzah also for your support through this process. If you want a personal and professional service in Ilford, these are the best agents to use!
A · 18 June 2023
Agent replied · 17 June 2024
Many thanks for leaving your review. It is pleasing to read that you were happy with the service provided to you by Humzah and Mark. I know they will be very grateful for your kind words and 5-star rating. Thank you for the recommendation!
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