Payne & Co Ilford reviews

★★★★★ 5/5

Google

I had an excellent experience purchasing a property through Payne & Co, and I cannot thank Imran enough for his professionalism and dedication. From start to finish, Imran made the entire process smooth and stress-free. He was always …

Ahsanul · 8 October 2025

★★★★★ 5/5

Google

Imran has given me tremendous support from the beginning. What I like most about him is that whenever I ask him about anything, he responds very quickly.This actually gives me and any other client a special boost of confidence. And I will never forget to praise him for his kindness in my case.wish him best in future .

Tareq · 9 June 2026

★★★★★ 5/5

Google

I had an excellent experience purchasing a property through Payne and Co, with Imran Hussain as my estate agent. Imran was professional, approachable, and highly knowledgeable, guiding me seamlessly through the entire process. He kept me …

Haroon · 8 October 2025

★★★★★ 5/5

Google

Excellent, professional service, helped us all the way through the process from marketing to completion. Always keeping us informed at every stage. A special thank you to Ken & Imran

Graham · 12 December 2025

★★★★★ 1/5

Google

Very unprofessional service. I had a property viewing confirmed by phone and email, but when I arrived at the property, the agency cancelled the appointment at the last minute. They gave inconsistent reasons for the cancellation, which was frustrating and disrespectful of my time. As someone actively looking for a place to rent, I expect basic professionalism and proper communication. Unfortunately, this experience showed the opposite.

Shafiuddin · 15 March 2026

★★★★★ 5/5

Google

Thank you Imran for being so kind, understanding, professional and most importantly very honest throughout the whole process of us buying our new home. You have been extremely patient and took time to understand the problem we faced in this entire process. We wish you and everyone at Payne & Co great success!

Punita · 13 March 2025

★★★★★ 1/5

Trustpilot

Review

Review: I am incredibly disappointed with the service from T Payne & Co after dealing with them across two separate tenancies. While our emails are not completely ignored, the actual underlying issues are never addressed or resolved. The office appears completely uncoordinated, with too many people trying to handle the same tasks. This lack of structure leads to total confusion, conflicting information, and an entirely unprofessional service. On top of the chaos, we have felt that the truth is being hidden from us rather than being handled with transparency. It has been a highly frustrating and stressful experience. I strongly advise prospective tenants to look elsewhere.

Bobby · 16 July 2026

★★★★★ 5/5

Google

The team at Payne and co have be amazing with our purchase especially Imran who really showed his care and attention to detail. Big Thank You!

Ehsan · 18 December 2025

★★★★★ 5/5

Google

Payne & Co took full ownership of the transaction. We were kept fully informed of the process of the sale. Inquiries were answered quickly and courteously. The valuation was reasonable and accurate and reflected the purchase price that was eventually achieved. Overall, we received an efficient, professional and courteous service.

David · 24 March 2025

★★★★★ 5/5

Google

Few months ago I found a new renting thanks to Laeticia . She made the process very easy and stress less. Colin was very professional as well and process all the paperwork(contract,etc..) very effectively and I could move in very quickly. Thank you both for make it happen!

Sandrine · 1 April 2025

★★★★★ 5/5

Google

Imran was very supportive throughout the buying process and provided sound guidance when required. He responded to queries quickly and soundly to support both my self and the vendor.

Jevansingh1995 · 25 October 2025

★★★★★ 5/5

Google

Had a smooth transaction and experience with Payne & Co. Imran was always quick to respond and update with details whenever needed. Would be happy to use again.

Adam · 29 September 2025

★★★★★ 5/5

Google

Ken and the team provided an excellent service in the sale of our house from initial contact through to completion. With a friendly approach we always felt fully advised and supported throughout the process by Payne & Co.

Richard · 12 June 2025

★★★★★ 5/5

Google

Recently purchased a house through Payne & Co. Big shout out to Imran who we dealt with. He had us on record looking for a …

Sun · 14 October 2025

★★★★★ 5/5

Google

We sold our house with this company and all of the guys we dealt with there were very helpful, responsive and efficient. Ours was not a straitforward sale due to our circumstances so we were very grateful for their patience throughout. Thanks chaps

Davies · 2 April 2025

★★★★★ 1/5

Trustpilot

Crooks

Awful agency, They supported a greedy landlord in their attempt to cream a chunk off our £3000 deposit forcing us to raise a dispute. We eventually won all of our money back but the claim was so brazen that the immorality and audacity was mind boggling. It severely delayed the return of our money, caused as a lot of stress and actually cost us money. The claim was £500 to replace one sheet of wallpaper which was already stuck on with sellotape before we moved in with identical before and after photos. Well documented by the inventory company they hired. Blatant attempted theft in my mind. It has raised the question about how they use clients money. We had to wait for the whole £3000 back because of this false claim. In addition throughout the tenancy there was really poor communication and terrible response to issues, if they bother responding at all. Cowboys.

Marisa · 29 April 2026

★★★★★ 5/5

Google

I have recently sold my property with Park and Bailey and I can't recommend them highly enough! From start to completion the whole process has been a pleasure. Very smooth, problem free and extremely professional as well as helpful and friendly. I would definitely use them again in the future.

Sophie · 14 April 2026

★★★★★ 5/5

Trustpilot

Regular communication

Regular communication Imran was exceptional The whole experience was seamless

Majid · 25 September 2026

★★★★★ 5/5

Google

As a first-time buyer, I had a fantastic experience with this estate agent. They were supportive, professional, and always quick to respond to my questions. The whole process felt smooth and far less stressful thanks to their clear communication and guidance. I’d highly recommend them to anyone buying their first home.

Babi · 27 March 2026

★★★★★ 5/5

Google

Payne & Co. did a great job helping us rent a house! Colin was the one who helped us a lot in the rental process, even though we had a really short period of time. He acted quickly and pointed out what we needed to prepare in order to …

Dickwan · 8 October 2024

★★★★★ 1/5

Trustpilot

Avoid at any costs, better wait until another letting company will have the apartment you like

We went to see the apartment that was available for rent, we liked it. We did all the checkings, filled all the forms, all good. The agent we met insisted to us on talking with the actual landlord to tell him that we are leaving from his apartment. After we did that, he told us that the house is no longer available so this created a very very very unpleasant situation with the actual landlord that almost didn't wanted to let us stay anymore in his apartment. This company is a total shame and scam

Robert · 4 April 2026

★★★★★ 5/5

Google

Great and professional service by Payne & co. And particular thanks to Imran on managing our sale so well.

Devyan · 7 October 2025

★★★★★ 5/5

Google

Taken me a while to write this review as we have been settling into our new home and had Christmas coming up. Just wanted to say a massive thank you to Payne and Co, especially Mark, at the Ilford Branch, for all your hard work with the …

Lisa · 8 October 2024

★★★★★ 5/5

Google

From the time I met Chris I felt he was the right person to lead the sale of my home. After our initial meeting he put me in touch with Jess and Mark from his Sales Team who went about advertising and arranging viewings. Shortly after, my …

Matt · 14 March 2026