Trusted Agent profile · Ilford
Verified
★★★★★
377 reviews across 2 platforms
151 Cranbrook Road, Ilford, IG1 4TA
Payne & Co's office in Ilford, at 151 Cranbrook Road, is rated 4.5 out of 5 across 377 reviews on two platforms, including 358 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Payne & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience working with Imran at Payne and Co. Helpful and responsive throughout the entire process.
Thank you for your kind review. We’re pleased to hear you had a great experience with Imran and found the team helpful and responsive throughout the process.
5/5
GoogleFrom our initial conversation and throughout the whole process, we found Imran Payne & Co estate agents to be professional and highly knowledgeable of the area. He explained the value of the house and how he came to that figure. I found …
Thank you for taking the time to leave such a detailed and kind review! We’re so pleased to hear that Imran, Tom, and the team provided you with professional and efficient service throughout the process. Your feedback means a great deal to us, and we wish you all the best for the future!
1/5
GoogleVery poor and unprofessional service
We are sorry to see your review. However, we have no record or knowledge of any dealings with you. Please contact us directly with further details so we can look into this and address any genuine concerns.
5/5
GoogleAndreea is the most patient agent we have dealt with in so many years. 5 🌟 is not enough to describe her knowledge and efficiency! It has been a pleasure working with Andreea and Payne&Co. …
Thank you for your kind words! We're thrilled to hear about your positive experience with Andreea's patience, knowledge, and efficiency. Your feedback is greatly appreciated, and we're here to assist you whenever you need us.
4/5
GoogleI live in Lancashire, but I've just sold my late brother's flat in Ilford. Bilal Ahmed, Tom Payne, Jacqui Eaton, and the rest of the Payne's team proved very helpful and - importantly - kept me informed throughout the protracted process. …
Thank you for your kind review. We’re glad Bilal, Tom, Jacqui, and the team could support you through the sale of your late brother’s flat. Keeping you informed and assisting with the finer details, like the meter readings, is all part of … More
5/5
GoogleExcellent service. We had to go ask for viewing the same property couple of times. Massive thank you for your services in the purchase of the property especially Imran for all hos help and support.
Thank you for your positive feedback! We're pleased to hear that you had an excellent experience with our services, and we appreciate your acknowledgment of … More
1/5
GoogleWorst property service ever in the UK. Service was quite poor and unprofessional. Total disappointment. Tom is the worst in both personality and profession. Tom is a highly unjust person who does not keep his commitments. Avoid them whenever possible. I wish could give them anything less one star.
Dear Kuldeep Singh We have gone through our database and we can not seem to locate your details being registered here at Payne & Co. Your opinion is defamatory and does not … More
5/5
GoogleImran and Bilal at Payne & Co were fantastic throughout our home-buying journey! They listed the property we fell in love with, and their excellent presentation won us over from the start. Post-agreement, we viewed the property four times, …
Thank you for your fantastic review! We're thrilled that Imran and Bilal could make your home-buying journey smooth and enjoyable. Your kind words mean a lot, and we wish you all the best in your new home!
5/5
GoogleI can’t rate Payne & Co highly enough. My main contact was Bilal Ahmed who was very calm, measured and knowledgeable during the whole sales process which took over 4 months. His colleagues provided excellent backup service.
Thank you for your wonderful feedback! We’re so pleased to hear Bilal and the team provided great support throughout your sale. We really appreciate your kind words and trust in Payne & Co.
5/5
GoogleOutstanding service from Imran at Payne & Co. As a first-time buyer, I faced the challenges of arranging a mortgage, finding the right home, and coordinating with solicitors and surveyors. Imran, based at the Ilford office, was incredibly …
Thank you for such a thoughtful review! We're so pleased Imran could support you through every step of your first home purchase. Helping you find the perfect place means a lot to us, we’ll be sure to pass on your kind words to him.
5/5
GoogleSince we first stepped in Payne&Co office, the team listened carefully to our preferences and needs. Their expertise and dedication turned our experience into a pleasant journey. We would like to thank Andreea and Payne&Co team for their guidance 🔑 …
Thank you for your kind words! We're thrilled to hear that the Payne & Co team, especially Andreea, listened to your preferences and provided expert guidance to make your experience a pleasant journey. If you ever have more real estate needs in the future, please feel free to reach out.
5/5
GoogleThe Team at Payne&Co Lettings have been amazing. I spoke to Andreaa and she answered all my questions clearly. I couldn't wish for a better first experience with a real estate agency.
Many thanks for posting your recent review. I was pleased to read your comments about Andreea and I know she will be very grateful for your kind words, as we all are.
5/5
GoogleWith all the new regulations, it's hard to keep up with all the updates. Luckily, I found Payne&Co and they provided all the necessary information! Thank you Andreea for guidance and support!
Thank you for your kind words and for recognising Andreea's guidance and support. If you have any more questions or need assistance in the future, don't hesitate to reach out.
5/5
GoogleThey were amazing always answering my questions and listening to my moans. Thank you to Mark for helping me with alot questions I kept asking him. Thank for all your help
Thank you so much for posting your review and positive feedback regarding the service provided to you by our sales team in particular Mark.
5/5
GoogleA big thank you to the team at Payne & Co! Imran, in particular, went above and beyond at every stage. As first-time buyers, his knowledge and guidance were incredibly valuable and always helped us feel …
Thank you for your kind words! We’re so pleased Imran and the team could support you through your first purchase. Wishing you all the best in your new home!
5/5
Google100%would recommend Payne&Co and we would use them again without hesitation!Andreea was our Point of contact and we would like to thank her for the prompt responses and hard work!
Thank you for your recommendation and kind words! We're thrilled to hear about your positive experience with Payne & Co, and we're grateful for your appreciation of Andreea's prompt responses and hard work. We're here for you whenever you need us!
1/5
GoogleI tried to enquire about a property and spoke to Tom several times and he said he would return my call and get back to my query the same day. I had chased him up numerous times and he always made excuses and was not helpful at all. Very disappointing and unprofessional service. Tom was not helpful or honest.
Further to your recent review. We fully appreciate it is a very difficult time to buy a property as the housing market is so busy. To clarify, we explained to you at the time of your request for a viewing on the subject property that we … More
5/5
GoogleThank you so much to imran and the whole team at Payne and co Ilford. Five star service all the way from beginning to end.
Thank you for your kind words! We’re delighted Imran and the team at Payne & Co Ilford could provide a five-star experience.
5/5
GoogleI have dealt with a few letting agencies in the past and I have been so impressed with Payne & Co . Andreea has been so helpful , she managed everything so professionally and made …
Thank you for your fantastic 5-star review of Andreea from our Lettings Team! We truly appreciate your kind words and are thrilled to hear that she provided you with excellent service.
5/5
GoogleWe would like to thank Payne&Co Lettings for helping us finding the right home for our small family. Andreea was always helpful and responded to our questions promptly.
Thank you for your review! We're delighted to have played a part in finding the right home for your family. Andreea is a valuable member of our team, and we're glad to hear she provided you with helpful and prompt assistance.
5/5
GoogleThank you Andreea for your help, you helped me find my dream house and communication with you has been very smooth, I recommend Payne and Co 🤗 …
We're thrilled that Andreea helped you find your dream house and that the communication was smooth. Thank you for your recommendation, and we're here to assist with anything you may need in the future.
5/5
GoogleI'd like to thank Andreea for her advice and for being so helpful over the past days. We will recommend Payne&Co for their promptitude and excellent customer service!
Thank you so much for your kind words! We're delighted to hear that Andreea's advice was helpful, and we appreciate your recommendation.
5/5
GoogleI have rented through many agencies before, but Payne&co is by far the best ! Andrea and Colin were incredibly professional, responsive and kind
Thank you for your fantastic feedback! We're thrilled to hear that Andreea and Colin provided you with exceptional service. Your kind words mean a lot to us!
5/5
GoogleGreat Ilford staff ! Every problem or question is not a problem for them. Most of the time when I call them for any problem which one we have I ask to speak with Andreea because she’s really lovely and friendly plus she’s helping me very very quickly. Thank you very much ,Andreea!
Thank you for your wonderful review! We're delighted to hear that Andreea and our Ilford staff have been so helpful and responsive. Your kind words will be shared with Andreea and the team. Thank you!
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Yes. In The Trusted Agent 2026 awards: Payne & Co, Ilford won Trusted Agent.
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