5/5
GoogleImran at Payne and co made our purchase easy and helped us through the process. True professional
Agent replied · 18 December 2025
Thanks for the feedback, great to hear Imran delivered a professional and smooth experience.
Trusted Agent profile · Ilford
Verified
Payne & Co Ilford reviews
★★★★★
377 reviews across 2 platforms
151 Cranbrook Road, Ilford, IG1 4TA
Payne & Co's office in Ilford, at 151 Cranbrook Road, is rated 4.5 out of 5 across 377 reviews on two platforms, including 358 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Payne & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
Google5/5
GoogleAndrea was lovely and always answered my question and kept me updated about everything
Agent replied · 17 June 2024
Thank you for your kind words! We're pleased to hear that Andreea provided you with excellent communication and kept you updated. If you ever require assistance in the future, please don't hesitate to reach out.
5/5
GoogleMany thanks to Mark Sinclair and all at Payne& co for excellent service and advice showing their in depth knowledge of the local housing market. Really an outstanding and caring professional team.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 17 June 2024
Thank you for your kind review.
5/5
GoogleHassle free experience thanks to Andreea. Payne&Co team is friendly and very helpful!
Agent replied · 17 June 2024
Thanks so much for posting your review and including positive feedback regarding the service provided to you by our lettings team in particular Andreea.
5/5
TrustpilotGreat service throughout from Bilal and…
Great service throughout from Bilal and the team.We managed to secure our property all thanks to Payne and Co and the team. Thank you
5/5
GoogleWe've had such a positive experience with Payne and Co, Imran had been absolutely amazing when we were on the hunt for our home. i can honestly say that he tried very hard in finding us our dream home. from start to finish he has been very …
Agent replied · 17 June 2024
Thank you for sharing your positive experience! We're thrilled to hear that Imran made your home search journey a success. It's wonderful to know that he went above and beyond to help you find your dream home, and we appreciate your kind … More
5/5
GooglePayne and co helped us to find our family home, the estate agents were informative and professional and Imran helped guide us through the whole process as we were first time buyers. Highly recommend!
Agent replied · 29 April 2025
Thank you for your wonderful review! We're thrilled to have helped you find your family home, and we're glad Imran could support you as first-time buyers. Best wishes for this exciting new chapter!
1/5
TrustpilotI lived at 12 Wellwood Road for 3…
I lived at 12 Wellwood Road for 3 months. I called Colin to explain that the gas meter is -£20, which means the person who lived there previously hasn't paid, he said not to worry about it, of course, if he said so I haven't emailed to have a prove but I took a picture of a meter which shows the true. When I moved out I had + £30 left and as you all know you can't take it back from the meter, therefore I emailed the agency to get my £50 back and they have said they don't have a record of it and nobody reported to them although I spoke with Colin on the phone the day I moved. When I called Colin to ask who the water and energy supplier is he gave me the wrong information. They also charged me £90 for checking the flat after I had left the property although they had never been inside to check it as I had confirmation from Marie who lives downstairs. When I moved into the flat it wasn’t painted, I had to do that at my own expense. Also, I complained about the broken window from the hallway which they haven't seen it for years I guess after the look of the house. The interest of the agency to help you is 0. I will never recommend to anyone their services. Awful experience.
5/5
GoogleAmazing letting agent, thank you Andreea for your hard work!🌟 …
Agent replied · 17 June 2024
Thank you for your kind words! We appreciate your feedback and are pleased to hear that Andreea's hard work has been appreciated. If you ever need assistance in the future, please feel free to reach out.
5/5
GoogleGreat team at Ilford Payne and Co. I bought my house, rented my house and am selling my house through the team there. I had a bit of a nightmare evicting my tenants and Colin McComas from their rentals team was on hand to help advise …
Agent replied · 13 March 2026
Thank you for your fantastic review! We're thrilled to have assisted you in buying, renting, and selling your house. We're especially pleased to hear about Colin McComas's excellent support during the eviction process. We appreciate your trust and look forward to continuing to provide exceptional service.
5/5
GooglePayne & Co have recently sold a 2 bedroom house for me in IG1 and I have been extremely satisfied. They are efficient, friendly and professional. I have also dealt with them previously when I bought my residential home 10 years ago and I have been immensely pleased with their expertise. Tom, Mark and the rest of their colleagues are really friendly and always approachable- they are more than just a business. I highly recommend you to use Payne and Co for any of your conveyancing needs!
Agent replied · 17 June 2024
Thank you for taking time posting your recent review and we are pleased that you have been extremely satisfied with our service. It is great that you would recommend us to others and we are all very grateful for your 5-star rating. Many thanks Payne & Co.
5/5
Google⭐⭐⭐⭐⭐ PAYNE & Co. are undoubtedly one of the best in the Ilford region for real …
Agent replied · 5 February 2025
Thank you for your fantastic review! We're thrilled to hear you had such a great experience with Payne & Co. Imran and Bilal will be delighted to know their dedication and professionalism made a difference. Your recommendation means a lot to us! Wishing you all the best.
5/5
GoogleGreat job...! Amazing working with Payne&Co on the sale of my property. Found a buyer and …
Agent replied · 12 March 2025
Thank you for your kind words! We're glad Imran guided you through the process smoothly. We appreciate your trust and look forward to working with you again!
5/5
GoogleThe best estate agents I have dealt with. All staff are fantastic especially Humzah Ali, he is a credit to Payne & Co, Ken, don’t let him go! Thank you guys for everything.
Agent replied · 17 June 2024
Dear Ash, Thank you for your extremely kind and positive review in regards to your dealings with our sales team in particular Humzah! All the best for the future.
5/5
GoogleI have been working with Payne&Co for the last six years and think that the staff and set up is second to none. Andreea is excellent and I would highly recommend them to any landlord in need of first class service.
5/5
GoogleI had the pleasure of interracting with Andreea, who proved to be dedicated and efficient. I'm grateful for her hard work and would highly recommend Payne&Co to anyone in search of a rental property!
Agent replied · 17 June 2024
Thank you for your wonderful feedback! We're delighted to hear about your positive experience with Andreea. We appreciate your recommendation of Payne & Co.
5/5
GoogleThe service we have received from Payne & Co. has been outstanding. We had 3 valuations from other estate agents and Payne & Co. valued our property at the highest. We got offered the full asking price from the first viewing after our house …
Agent replied · 17 June 2024
Thank you for your wonderful review! We're thrilled to hear that you found our service outstanding and that Tom Payne made the process smooth for you. Getting the full asking price within just 3 days is fantastic news. We appreciate your recommendation and are always here to help with any queries.
5/5
GoogleMany thanks to Mark Sinclair and all at Payne& co for excellent service and advice showing their in depth knowledge of the local housing market. Really an outstanding and caring professional team.
Agent replied · 15 November 2024
Thank you for your kind review.
5/5
GoogleWhat a fantastic team at Payne and Co, very professional that’s why I picked them, from the start with Ken, Mark and ending with Imran, they managed to get a buyer less than a week when the house went on to the market. …
Agent replied · 17 June 2024
Thank you for your glowing review! We're thrilled to hear about your positive experience with Ken, Mark, and Imran. It's wonderful that our team could secure a buyer so quickly for your house. We appreciate your recommendation.
5/5
GoogleI recently had the pleasure of working with Imran from Payne and Co to purchase a property, and I must say that my experience was nothing short of exceptional. From the moment I contacted Imran to inquire about a particular property, he was …
Agent replied · 1 August 2024
Thank you for the fantastic review! We're thrilled to hear that Imran provided exceptional service and made your property purchase experience smooth and enjoyable. Your recommendation is greatly appreciated. If you need any further assistance, please feel free to reach out.
5/5
GoogleSuch a smooth process dealing with Colin and the rest of the team at Payne and Co, they couldn’t have been more helpful (I would give more than 5 stars if google would allow!). Massive thanks for all your help and will definitely be recommending your services to my friends & family in the future!
Agent replied · 17 June 2024
Thank you for your incredibly kind review! We're thrilled to hear that you had a smooth and pleasant experience working with Colin and our team at Payne and Co. Your words of appreciation mean the world to us. We're here to assist you, your … More
5/5
GoogleThe whole set up at m & b Really was professional, with helpful, friendly and approachable staff all around the office, Whoever answered the phone or e mails had the same work ethic which was very refreshing .
5/5
GoogleI have been looking for renting a house close to my son's school and Payne&Co have helped me do achieve this. Very professional, prompt and responsible staff. Moving in was very smooth and the property was in best condition of all the properties I have rented before. Amazing work, Thank you Payne&Co.
Agent replied · 17 June 2024
Thank you so much for your kind words! We're thrilled to have assisted you in finding the perfect rental property near your son's school. It's great to hear that our team provided professional and prompt service, and that your move-in … More
5/5
GooglePayne and Co have made finding and securing our new rental home such a smooth process. Andreea was the most brilliant and helpful agent throughout, and was always on hand to provide information and guidance so we knew exactly what was going …
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Questions about Payne & Co Ilford
Has Payne & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Payne & Co, Ilford won Trusted Agent.
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Send Payne & Co a message.
