5/5
GoogleWould definitely recommend M&B. ALL of the team at the Birchington branch were really great, but a special mention goes to Debbie Mead for getting us through the sale process in one piece! It …
Trusted Agent profile · Ilford
Verified
Payne & Co Ilford reviews
★★★★★
377 reviews across 2 platforms
151 Cranbrook Road, Ilford, IG1 4TA
Payne & Co's office in Ilford, at 151 Cranbrook Road, is rated 4.5 out of 5 across 377 reviews on two platforms, including 358 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Payne & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
Google5/5
GoogleMy recent sale experience was greatly improved by Louise's expertise. While there were some stressful moments, she maintained control and effectively drove the process forward. Without her dedication and proactive approach, this would have …
5/5
GoogleHumzah and Mark were very helpful and professional , highly recommend to everybody and will be using again in the future.
Agent replied · 17 June 2024
Dear Safwan, Thank you for your review and recommendation. We wish you all the best in your new home. Kind regards Payne & Co.
5/5
GoogleOn of the best estate agents in ilford!! Professional service, with years of experience in ilford
Agent replied · 17 June 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Your feedback is greatly appreciated!
5/5
GoogleAndreea is very polite and efficient. As first time tenants, she explained and clarified all our queries. We will definitely recommend Payne&Co!
5/5
GoogleWe would like to thank Payne&Co Lettings for helping us finding the right home for our small family . Andreea helped us a lot, we are immensely grateful to her, she is a professional in her field👍 …
Agent replied · 17 June 2024
Thank you for your feedback! We're thrilled Andreea could assist you in finding the perfect home for your family. We appreciate your kind words and are here to support you every step of the way.
1/5
GoogleWhen I owned my property. They got me nice tenants. On phoning them as the tenants paid rent to them to pay me. Payne & Co was keeping the money according to the tenants. Even t they were paid. I was not getting paid. The rent that was due. Con artist's this Estate agency. I do not recommend.
Agent replied · 21 July 2024
Dear, Cindy x. As a company we take our reviews very seriously. We cannot find a record of your name or any dealings with you. We pride on our high customer service and we believe your review is untrue without foundation. Please could you contact us urgently on 020 8554 6233 or lettings@payneandco.co.uk so we can clarify your review without delay, failing that we will be seeking legal advice for defamation of character. Regards Graham Jones, Branch Partner. Payne & Co.
5/5
GoogleWe recently had a pleasant conversation with Andreea at Payne&Co Lettings department and she provided useful information on how to rent our property. If you`re looking for a professional and knowledgeable team,we strongly recommend to contact them.
Agent replied · 17 June 2024
Thank you for your wonderful review! We're thrilled to hear that your conversation with Andreea in our Lettings department was pleasant and informative. We take pride in our professional and knowledgeable team, and your recommendation means … More
1/5
GoogleWhen I owned my property. They got me nice tenants. On phoning them as the tenants paid rent to them to pay me. Payne & Co was keeping the money according to the tenants. Even t they were paid. I was not getting paid. The rent that was due. Con artist's this Estate agency. I do not recommend.
Agent replied · 17 June 2024
Dear, Cindy x. As a company we take our reviews very seriously. We cannot find a record of your name or any dealings with you. We pride on our high customer service and we believe your review is untrue without foundation. Please could you contact us urgently on 020 8554 6233 or lettings@payneandco.co.uk so we can clarify your review without delay, failing that we will be seeking legal advice for defamation of character. Regards Graham Jones, Branch Partner. Payne & Co.
5/5
GoogleA great experience from beginning to end. Thank you 👍 …
5/5
GooglePayne & Co have been fantastic in helping me secure another investment property. Many thanks to Humzah and all the team!
Agent replied · 17 June 2024
I just wanted to thank you for recently leaving a review for our sales office and I know Humzah will be thrilled with your comments. We look forward to working with you for many more years to come.
5/5
GoogleI sold my property in 2023 in Ilford, excellent service from the whole Team start to finish. Handled everything smoothly and efficiently, making the entire process stress-free. Clear communication and seamless management in general. Thank you.
Agent replied · 17 June 2024
Thank you for posting your review on your recent sale with Payne & Co, the team will be delighted with your feedback and 5-star review.
5/5
GoogleGot the house from Payne & Co and I am really impressed with the service provided and maintenance team as they are really friendly. I would recommend if someone looking for property on rent or buying.
Agent replied · 17 June 2024
Thank you for your feedback! We're delighted to hear that you're impressed with our service and maintenance team. Your recommendation means a lot to us. If you or anyone you know is looking for property rental or buying, we're here to assist.
5/5
Googlerecently completed the purchase of our new home with Payne and Co, I can wholeheartedly say that our experience was nothing short of exceptional. Murad and Mark, in particular, demonstrated outstanding salesmanship throughout the entire process
Agent replied · 17 June 2024
Thank you for your kind words! We're thrilled to hear about your exceptional experience with Payne & Co, especially with Murat and Mark. We appreciate your feedback and are here to assist you in any way we can. Enjoy your new home!
5/5
GoogleWe were searching for properties and the team at Payne & Co were great. Very helful and friendly. Always responding to calls and emails. Kept us up to date after the viewings. Would 100% recommend.
Agent replied · 17 June 2024
Dear Kamran, thank you so much for your positive feedback following your recent dealings with Payne & Co. We are pleased that you were impressed with our approach and we are all grateful for your 5-star rating. Thank you for the recommendation.
5/5
GoogleAbsolutely wonderful staff! From day 1 of meeting graham at the property i was well informed and kept in the loop. Andreea and colin were fantastic aswell at answering all my enquiries very fast and getting our referencing done fast. The …
Agent replied · 17 June 2024
Dear Abbey, thank you so much for posting your review and including positive feedback regarding the service provided to you by our lettings team. We all very much appreciate your 5-star rating. Kind regards
5/5
GoogleWe found a property to rent through the Lettings team who were very helpful and thorough with our search. We dealt mainly with the Senior Administrator Joeleen, who arranged all paperwork quickly and efficiently to ensure that we were able …
Agent replied · 17 June 2024
Thank you for your lovely review! We're thrilled to hear that our Lettings team, especially Joeleen, was helpful and thorough in assisting you with your property search. We take pride in providing efficient service and making the moving process as smooth as possible for our clients. Your recommendation means a lot to us!
5/5
GoogleColin MComus of Payne and Co looks after several rental properties for us in Ilford. We have excellent communication with him and every problem that arises is quickly resolved. Good service, recommended.
Agent replied · 17 June 2024
Many thanks for taking the time to leave such a positive review. It is pleasing to read that you have been impressed with the service provided to you by Colin. We are very grateful for your kind words and 5-star rating.
5/5
GoogleWorking with Andreea from Payne and Co was an absolute delight. Her professionalism, expertise, and dedication made the entire process seamless. She found me the perfect property, kept me informed every step of the way, and negotiated a …
Agent replied · 17 June 2024
Thank you for your glowing review! We're delighted to hear that working with Andreea was an absolute delight and that she provided you with top-notch service throughout the entire process. We're proud to have her as part of our team, and … More
5/5
GoogleWas very pleased I chose Payne and Co to sell my house. The whole moving process is stressful but Paynes were always there with advice and knowledge. The whole team are great so I knew whoever I spoke to issues would be resolved swiftly and information would be communicated effectively. Highly recommended
5/5
GoogleI recently sold my house using Payne and Co. Absolutely delighted, they handled everything in a courteous, friendly and professional manner. They did everything to ensure the sale happened smoothly and communication throughout was top notch. I have no hesitation in recommending them and using them again. Thanks Mark and the Team!!
5/5
GoogleExcellent service from Hamzah and his team. Professional throughout the entire process when selling our property.
Agent replied · 17 June 2024
Thank you for posting your review and for awarding the team with 5 stars. I will pass on your kind words to Humzah.
5/5
GoogleWe are happy to bought our new home throw by Payne & Co. We are very pleased your services & excellent hospitality. Wishing your happiness in future. From Rabi & Sumi
Agent replied · 17 June 2024
Thank you for your positive feedback! We're thrilled that you're happy with your new home and our services. Wishing you all the happiness in your future in your new home.
5/5
GoogleVery pleasant staff, worked diligently to achieve sale
Agent replied · 3 December 2024
Thank you for your kind words! We're thrilled to hear you had a great experience with our team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Payne & Co Ilford
Has Payne & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Payne & Co, Ilford won Trusted Agent.
