Every review we hold for the Ilford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a excellent experience with Pyane&Co, but i can say about an agent called Adreea, it's the best.
very helpful, she kept me up to date, in short, everything you need for a top 10 …
Ady · 8 October 2023
Agent replied · 17 June 2024
Thank you for your wonderful feedback! We're thrilled to hear about your excellent experience with Payne & Co, especially with Andreea. We appreciate your recommendation and kind words for Andreea. We'll make sure to pass along your praise. If you ever need assistance in the future, feel free to reach out.
★★★★★ 5/5
GoogleKind agency, they assisted us with getting a new place
Eromosele · 4 February 2025
Agent replied · 12 March 2025
Thank you for your kind words! We're glad we could assist you in finding your new place.
★★★★★ 5/5
GoogleEveryone in the process of buying my new home was friendly, professional and prompt in response to any queries (of which there were many!)
Tom · 29 August 2025
★★★★★ 5/5
GoogleWe chose Payne & Co because they got back to us before the other estate agents did and I am so glad they did. Our flat was on the market for 2 weeks before we had an offer we accepted. Everyone at Payne & Co Ilford were professional and …
Jo · 8 October 2017
★★★★★ 5/5
GoogleWorking with Payne and Co has been great. they offer a really professional service and were able to assist with all aspects of buying a property. Especially Humzah we were able to contact him whenever we required additional assistance. we hope to work with them again in the future.
Uzma · 16 March 2018
★★★★★ 5/5
TrustpilotCouldn't recommend more
Couldn't recommend more, the wealth of advice we received from the team, especially Jo with all of her experience, whilst looking for a suitable property to rent was second to none. We have already passed on details to friends that are looking to rent & another couple that are looking to buy, they will be in touch in the near future!
Thanks for making the stressful experience of moving bearable!
Un_Edited_Videos · 4 August 2023
★★★★★ 5/5
GoogleWonderful experience and service was excellent
Afsor · 7 March 2025
Agent replied · 12 March 2025
Thank you for your kind words! We're delighted you had a wonderful experience and appreciated our service.
★★★★★ 5/5
GoogleGreat service, they helped us rent the perfect home, Jo was extremely helpful and professional answering all questions we had and meeting all expectations. 100% recommend to anyone
Kieran · 16 March 2024
Agent replied · 17 June 2024
Thank you for your review! We're thrilled to have provided you with great service and helped you find the perfect home. Jo is an invaluable member of our team, and we're delighted to hear that she was extremely helpful and professional in assisting you.
★★★★★ 5/5
GoogleReally helpful, Jo and the staff are all keen to help which has made my search looking for a property to rent a smooth experience. Thank you !
Lewis · 16 March 2024
Agent replied · 17 June 2024
Thank you so much for your positive feedback! We're delighted to hear that Jo and our team have been helpful in making your property search a smooth experience. If you ever need further assistance, feel free to reach out. We appreciate your kind words!
★★★★★ 5/5
GoogleMy experience using Payne & Co was 5 out of 5 stars. From my initial enquiry to fruition, they were efficient, offering exceptional advice and kept me updated throughout alleviating any stresses during process. Highly recommend and will definitely use in future.
Susan · 16 March 2023
Agent replied · 17 June 2024
Dear Susan, we really appreciate you taking the time out to post your recent comments following your dealings with us. We all very much appreciate your kind words and 5-star rating. Thank you for the recommendation.
★★★★★ 5/5
GoogleGreat advise from imran who advised me through the process and if i am to buy a property would like to deal with an agent like him
Sharmin · 16 March 2024
Agent replied · 17 June 2024
Thank you for your feedback! We're delighted to hear that Imran provided you with excellent guidance throughout the process.
★★★★★ 5/5
GoogleHonest and trustworthy, can't say that about many other estate agents!
Perfect from the word go, Mark and the team always kept me up to date on progress, either by email or via the phone.
I wouldn't hesitate to recommend Payne and Co .
7 Star service!
Asif · 19 June 2018
★★★★★ 5/5
GoogleI have had my flat rented through Payne & Co for coming up 4-years. The team have alway been very professional and look after both the landlord and tenant to a high standard. I love working with Colin and Graham who keep in regular …
Kerry · 8 October 2022
Agent replied · 17 June 2024
Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in particular Colin and Graham. I know all the staff will be very grateful for your kind words. Thank you for the recommendation. Kind regards
★★★★★ 5/5
GoogleHi,was so easy to rent from this agency!
Andreea help me to do all the process easy and confident,she is very kind and profesionist. Thank you
Catalin · 16 March 2024
Agent replied · 17 June 2024
Thank you for your feedback! We're delighted to hear that renting from our agency was an easy and confident experience with Andreea's assistance. We're here to help whenever you need us.
★★★★★ 5/5
GoogleSo helpful when trying to find a property, kept me updated at every turn. Thank you Jo for helping me find a dream home.
Amanda · 16 March 2024
Agent replied · 17 June 2024
Thank you for your review! We're thrilled to have been able to assist you in finding your dream home. It was a pleasure working with you, and we're glad to hear that Jo's help and updates made the process smoother for you.
★★★★★ 1/5
GoogleHi just writing my review as I feel bad for anyone would get what I got from them
If they have zero star I would DEFINITELY give them ZERO STAR …
Alaa · 8 October 2023
Agent replied · 17 June 2024
Thank you for taking the time to share your feedback. We value all feedback, as it helps us improve our services. However, we were disheartened to read your review as it contains statements that do not align with the experience we strive to … More
★★★★★ 5/5
GoogleVery helpful and prompt responses. Andreea B. was really nice and she answered all my questions straight away. Really good agents and services
Cosmina · 16 March 2024
Agent replied · 17 June 2024
Thank you for your kind words! We're delighted to hear that you found our services helpful, and Andreea. was able to assist you promptly. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help!
★★★★★ 5/5
GoogleEfficient professional service throughout the entire selling process. Friendly team, all very knowledgable, keeping me up to date every step of the way.
Aileen · 13 March 2024
Agent replied · 17 June 2024
Thank you for your positive feedback! We're thrilled to hear that you experienced an efficient and professional service. Our knowledgeable and friendly team is committed to keeping clients informed at every stage of the selling process. We appreciate your trust in our services.
★★★★★ 5/5
GoogleGreat communication and knowledge throughout the process and the staff were very friendly and polite. Speedy responses and made it easy for us until completion, so happy to have used the right agent. A big thank you to the whole of the Payne & co. team.
Adil · 16 March 2022
Agent replied · 17 June 2024
Dear Adil Patel, Thank you for taking the time to post your review on Payne & Co. We look forward to working with you in the future. Thank you for the business. Kind regards
★★★★★ 1/5
GoogleI just had a phone call discussion and the female on the other side of the line was so uncooperative and rude.
Tebz · 13 March 2024
Agent replied · 17 June 2024
We're sorry to hear about your experience. This doesn't align with our commitment to excellent customer service. We would appreciate the opportunity to investigate further and address any concerns. Please feel free to share more details and contact us directly.
★★★★★ 5/5
GooglePleased with the service provided by Andreea.She kept us informed regarding the rental process.We recommend Payne & Co for their professionalism!
Denn · 16 March 2024
Agent replied · 17 June 2024
Thank you for your positive review! We're glad to hear that Andreea provided you with excellent service and kept you informed throughout the rental process. Your recommendation is much appreciated.
★★★★★ 5/5
GoogleAndreea from Payne and Co is an outstanding real estate agent! Professional, knowledgeable, and great to work with. Highly recommended!
Chris · 16 March 2024
Agent replied · 17 June 2024
Thank you for your kind words! We appreciate your recommendation and are thrilled to hear that Andreea from Payne & Co exceeded your expectations.
★★★★★ 3/5
TrustpilotMediocre, but to be fair that's better than a lot of agents in the area
Mediocre, but to be fair that's better than a lot of agents in the area
Tried to buy property through them, After some back-and-forth offer was accepted but we didn't go through as the client showed they could not be trusted.
Staff are decent salespeople, communicated well, certainly a step above the norm for what I've seen of estate agents locally.
However I'd say there for lack of better word client management was quite poor. The seller passed on quite a lot of inaccurate information to us early on about their position, which Payne did not seem to take much effort to check it/gave far too generous benefit of the doubt to the point where ultimately we had to withdraw.
It would make me a little cautious, about buying a property through them again as I know they're willing to work with clients who I really don't see as particularly aboveboard (I would need firm evidence what the client said was true).
Andrew · 8 June 2021
★★★★★ 5/5
GoogleWe bought a property from Payne and Co and were really pleased with the overall behaviour and professionalism of all the agents, especially Humzah Ali. The transaction underwent several difficult points and was on the verge of falling …
Kajal · 8 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
