Trusted Agent profile · Ilford
Verified
★★★★★
377 reviews across 2 platforms
151 Cranbrook Road, Ilford, IG1 4TA
Payne & Co's office in Ilford, at 151 Cranbrook Road, is rated 4.5 out of 5 across 377 reviews on two platforms, including 358 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Payne & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from Colin McComas and the team-very friendly, easily approachable and helpful 👍😊 - recommended 🌟🌟🌟🌟🌟 …
Thank you for taking the time to leave a wonderful 5-star review for Colin in our Lettings Team at Payne & Co.! We are thrilled to know that he delivered a great service to you.
5/5
GoogleJust bought a home from Payne & Co. Always responsive, throughout the 5 months of engagement from viewing to completion, I have found Humza and Payne & Co to be always responsive, when many other estate agents are cutting staff and reducing …
Dear Jamal Hussain, Thank you for the fantastic review and kind comments on your recent purchase through Payne & Co. Thank you for the recommendation. We look forward to working with you in the future. Kind regards
5/5
GoogleAndreea from Lettings team dealt with our inquiries with careful consideration. Would definitely recommend Payne&Co ⭐
Thank you for your recommendation and for recognising Andreea's careful consideration in handling your enquiries. We're pleased to have provided you with a positive experience.
5/5
GoogleVery good customer service, rental team at Cranbrook road is very responsive to any issues.
Thank you for your feedback! We're pleased to hear that you've had a good experience with our rental team, and that they've been responsive to your needs.
5/5
GooglePayne & Co have recently sold a 2 bedroom house for me in IG1 and I have been extremely satisfied. They are efficient, friendly and professional. I have also dealt with them …
Thank you for taking time posting your recent review and we are pleased that you have been extremely satisfied with our service. It is great that you would recommend us to others and we are all very grateful for your 5-star rating. Many thanks Payne & Co.
5/5
GoogleWe arranged to viewa property and Andreea showed us around, who was very helpful
Thank you for your review! We're glad to hear that Andreea was helpful during your property viewing. If you have any further questions or need assistance, please feel free to reach out.
5/5
GoogleSigned, sealed and delivered 5 star experience with Imran at payne and co
Thank you for the 5-star review! We're thrilled to hear about your positive experience with Imran. If you ever need assistance in the future, feel free to reach out.
5/5
Googlecolin is great to work with great service would recommend to all
Thank you so much for your fantastic review! We're delighted to hear that you had a great experience working with Colin. Your recommendation means a lot to us. If you or anyone you know ever needs assistance, don't hesitate to reach out.
5/5
GoogleI recently purchased a small studio flat through Payne & Co and the service provided by Humzah at Payne & Co was excellent. He kept all sides well informed and chased up outstanding issues and very amicably settled a couple of grievances …
Thank you for taking the time to post your review on the service you have received from our sales office and in particular your comments in relation to Humzah who is a great member of our team. I will pass on your comments to him and I am sure that he will be very happy with your kind words.
2/5
TrustpilotMoving into our rental property via…
Moving into our rental property via Payne and Co went very smoothly as did the duration of our tenancy. We were burgled earlier this year and Payne and Co hired a contractor to fit restrictions on our windows. Unfortunately, now that we are moving, this letting agent has become an absolute nightmare. The agent is refusing to give a reference to allow us to move into a new property (through a different letting agent) and are delaying the whole process. We have been excellent tenants with timely payments and our home is in a better condition than when we moved in!! Furthermore, the two agents responsible for giving our reference are refusing to talk to us or call us back and so we are left to talk to a regular agent who is clearly out of his depth. Astonishingly unprofessional service!
5/5
TrustpilotWould recommend Colin very professional.
1/5
GoogleDisappointed/horrible. Didn't tell me that a house was on sale after I looked at it and told them to let me know, and people bought it for a much cheaper price. Don't trust this company.
Dear Aaliyah, As a company we take our reviews very seriously. Unfortunately, we are struggling to find a record of your name or any dealings with you, please could you contact us on 020 8518 3000 or ilford@payneandco.co.uk so we can clarify your review without delay. Regards Mark Sinclair, Manager.
5/5
GoogleThe service provided by Ken and Mark and the rest of the team has been exemplary to say the least. Professional, helpful and above all honest. Strongly recommend this estate agent to anyone considering selling their property within the area.
Dear Kim, Thank you for your review and kind words. Thank you for the recommendation and we wish you all the best in the future. Kind regards Payne & Co.
5/5
GoogleOutstanding service, professional and reassuring stayed in contact and responded to all enquires will 100% be recommending Payne & Co and use them without hesitation
Thank you for leaving such a positive review of our sales department. We all very much appreciate your kind words and 5-star rating. Thank you for the recommendation. Kind regards
1/5
Googledo not trust this company to sell your house - seriously undervalued my property ( for what reason it seems this estate agent getting up to tricks of the old trade ) £45,000 below the last valuation 2 weeks ago - 55k below last years …
Further to your recent review we are sorry to hear you were not happy with our market appraisal of your property. The figures were based on our extensive local knowledge of the area and also allows for the fact that the property is accessed … More
5/5
GoogleGreat communication from Jo and the team at Lettings
Thank you for your kind review! We're delighted to hear that you had great communication with Jo and our Lettings team. If you ever need any further assistance or have any questions, please feel free to reach out.
5/5
GoogleHonest and trustworthy, can't say that about many other estate agents! Perfect from the word go, Mark and the team always kept me up to date on …
5/5
GoogleExcellent Service, very Professional, thank you 🙏🙏 …
Thank you for your feedback! We're delighted to hear that you received excellent and professional service. If you ever need assistance again, don't hesitate to reach out. Your appreciation is greatly appreciated.
5/5
GoogleCOLINWAS VERY PROFFESSIONAL AND WOULD RECOMMEND EXCELLENT SERVICE
Thank you for your recommendation and kind words! We're pleased to hear about your positive experience with Colin and his professional service. If you ever need assistance in the future, don't hesitate to reach out.
5/5
GoogleVery professional service from Colin, highly recommended
Thank you for your recommendation and kind words! We're pleased to hear about your positive experience with Colin and his professional service. If you ever need assistance in the future, don't hesitate to reach out.
5/5
GooglePayne and Co have provided a fantastic and seamless service in the sale of our family home. From the initial meeting with Ken Payne which was reassuring and personable to the organisation of the photos and viewings everything was handled …
Dear Grant, Thank you for taking the time to provide your positive review for Payne & Co. I am pleased to hear that you were impressed by the level of service provided by Humzah, he will very much appreciate your award of 5 stars and kind … More
5/5
GoogleI purchased a property through Humzah recently and having dealt with a number of agents during my search, I am thoroughly pleased with his level of customer service, knowledge of the local area and professionalism. …
Dear Arfan Iqbal, Thank you so much for taking the time to post your 5 star review and positive comments towards Humzah. Humzah works extremely hard to ensure he delivers the best possible customer care and will do everything his power to … More
1/5
GoogleI have been made an offer on the property and have not been told that the seller is not genium too sell. Instructed surveyor paid £936. To be infirmed letter that seller changed his mind. Money wasted!
Dear Nicolae, We are as disappointed as you are that the sale did not proceed to a … More
5/5
GoogleQuality service highly recommend
Thank you for your wonderful review! We are delighted to know that you received quality service from us. Your recommendation means a lot to us. If you ever need any further assistance or have any questions, please don't hesitate to contact us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Payne & Co, Ilford won Trusted Agent.
