5/5
TrustpilotThumbs Up!
Pleased with the service provided by Andrea. She kept us informed regarding the rental process. We recommend Payne&Co for their professionalism!
Trusted Agent profile · Ilford
Verified
Payne & Co Ilford reviews
★★★★★
377 reviews across 2 platforms
151 Cranbrook Road, Ilford, IG1 4TA
Payne & Co's office in Ilford, at 151 Cranbrook Road, is rated 4.5 out of 5 across 377 reviews on two platforms, including 358 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Payne & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleCouldn't have made this move without Payne and Co! I did consider using an online company initially but Payne and Co came recommended and I am so pleased I did choose to go with them. I was selling mine and my parents houses and buying …
5/5
GoogleI initially went with a rival estate agents in the area and wasn't too pleased with the service. Switched to Payne and co who really stepped up to the plate, acting in a friendly, professional and efficient manner at all times, helping us …
3/5
GoogleOnline visit review. Couldn't find the property that has their board, so perhaps it's already off the market... Not that I'm buying, I do like to see others internal decoration choices, haha.
1/5
GoogleVery bad customer service
Agent replied · 17 June 2024
Dear Shams Habibi, As a company we take our reviews very seriously. Unfortunately, we can not find a record of your name or any dealings with you. We pride on our high customer service to all our clients old and new especially through this … More
5/5
GoogleWe couldn't be happier with how we were treated and worked with by PAYNE & CO. They were extremely responsive and very pro-active on communicating with us. From start to finish Payne & co been very kind, and a constant professional. …
5/5
GoogleWe decided to buy our first family home through Payne&co. Although Humzah wasn’t our estate agent, he was tremendously supportive throughout the process and made it all a lot less stressful. He was on hand chasing up solicitors for us and …
5/5
GoogleI run an inventory service and have been dealing with the lettings and management side of Payne and co for a while now. They are a great company who seem to really look after their landlords and tenants alike. …
5/5
GoogleAbsolutely delighted with the service I received from Payne & Co. What they promised when I signed up to sell through them they delivered. They were very professional and friendly. I highly recommend them. Thanks very much Mark Sinclair & Team.
1/5
Googleavoid
1/5
GoogleRating only, no written review.
5/5
GooglePleased with the service provided. Very professional with a great local knowledge Got the impression at all times that we were not "just a number" and that they were doing everything possible to sell my house. Alan Wilson
5/5
GoogleI was absolutely delighted by the level of service received by this company. From start to finish, nothing was too much trouble whereby every development was communicated to me immediately. I was especially impressed by the sheer …
5/5
GoogleOutstanding! As first time-buyers we bought our property through Payne and Co (Ilford), and they are absouletly fantastic!! They are extremly proffessional and ensured that the transaction ran quicky and smoothly. They are very …
5/5
GooglePayne and Co estate agent is really great. They did an amazing job. We deal with Hamza and Mark who were really helpful and available :) Would definitely recommend them :)
5/5
GoogleRating only, no written review.
5/5
GooglePayne & Co in Ilford recently sold a property for me in Walthamstow, I was very pleased with the service, and would have no problem recommending them.
3/5
Googleso so. never came round to check the flat before I moved in and dosnt really care until you move out
5/5
GoogleLove the Paine Family...knew them a long time and the Coleman Family.....
5/5
TrustpilotThe stuff was very hellpfull
The stuff was very hellpfull, nice and very prompt.
3/5
Googleso so. never came round to check the flat before I moved in and dosnt really care until you move out
1/5
GoogleI booked a viewing and I haven't received the full address... obviously 🙄 I was going somewhere else! …
5/5
GoogleGreat service
5/5
GoogleRating only, no written review.
Agent replied · 20 August 2025
Thank you for the 5-star review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Payne & Co Ilford
Has Payne & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Payne & Co, Ilford won Trusted Agent.
